Oh man speaking of Hassel, I just brought my car in for service and also called 3 weeks prior for a loaner. On the phone they didn't ask any questions so I go in and then after like 20 minutes the lady comes back saying their not allowed to give me a loaner because I am under 21( my license isn't up to date I am 21 but it says under 21 in red letters) Then she says oh I mean't 25 after I corrected her.. eh long story short I had to sit there for about 5 hours.
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