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just because there was a 3 minute reply to this forum doesn't mean he got instant (or any from the sound of it) service when he called. I think they do a great job on this forum. It's their pet though. Not saying they haven't taken care of people who call or email them, but from some of the posts I've seen (and my own personal experience) it could be the case - at least sometimes. my point is, give the new guy a break.
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