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I just went through this. Told my insurance I wanted to take it to a specific shop that did Saturday appointments and were very good - only to find after I got there they "forgot" to order the molding which holds the windshield in place, so they could not perform the work.
I then called insurance and told them I'd go with Safelite. Not only was it MUCH cheaper than the shop ($2 difference between OEM and non-OEM glass), I had a very knowledgeable service rep who did everything flawless. He also came out to my apartment and performed the replacement as opposed to me driving somewhere. I was able to stand and watch over every detail - an option you likely don't get if you drive your car to a shop.
Go with Safelite but whoever you take it to, DON'T FORGET TO TELL THEM TO ORDER THE MOLDING.
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