Quote:
Originally Posted by Team503
Did you CarFax the car before you bought it? Sounds like it was wrecked.
I've had nothing but fantastic experiences with BMW of Austin's service department. Sucks that you're having a rough time of it.
Piece of advice - threatening people not only doesn't help you, it tends to make people even less willing to make things right. Next time, show up in person and demand to talk to him. If he's not around, talk to his boss. If he's not around, go up the ladder. Keep going up the ladder.
If they don't respond, get the press involved. Call your local news station's consumer advocate and see if they're interested in doing a story. Inform the dealer you're going to the press. Usually gets things sorted rather quickly.
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FYI this doesnt always work; companies have figured this out. They can just say no and theres not much you can do. Local news doesnt care. BBB; HAHA What a freaking joke. They only thing you can do is annoy them into doing what you want. The trick is not getting to mad at them in the process. BMW of Dallas was like dealing with retarded monkeys. Autobahn was similar to service at the country club.