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BMW 3-Series (E90 E92) Forum > E90/E92/E93 Marketplace (For Sale / Trade / Wanted) > Vendor Comments/Review/Feedback Forum > Detroit Wheel and Tire (Stay Away!!!!)



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      01-07-2010, 09:53 AM   #1
jzcrna
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Detroit Wheel and Tire (Stay Away!!!!)

Although this is not a dealer, I must comment on the problems I have had with this company since many people may purchase wheels from them.

I purchased "refinished" BMW style 172 rims from this company in September. when I road force tested them all wheels were severely bent and not usable. They were guaranteed to be straight and true before I purchased them.

I have been trying to work with these people to get a refund, but they are giving me a very hard time and avoiding me.

Stay away from these guys!!!:thumbdwn::thumbdwn:
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      05-08-2010, 09:23 PM   #2
DavidN
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Sorry to bump this thread back up, but I am thinking of doing business with this company and was wondering if they were able to resolve this issue to your satisfaction?
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      05-10-2010, 10:29 AM   #3
jzcrna
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Wouldn't recommend

I eventually got a refund on the rims after a few weeks of calling them and emailing them constantly. You have to also consider that all four of the rims arrived so severely bent that I could not even drive on them.

Poor customer service, in my opinion and I would not recommend them. Those rims were cheap for a reason.
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      05-11-2010, 09:21 AM   #4
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Thanks for the warning.
Being local (relatively) to them, I was thinking that if I ever needed to go back to my stock wheels - they'd be the first place to go to. But now I'll be a little more leery.
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      05-17-2010, 03:37 PM   #5
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Quote:
Originally Posted by jzcrna View Post
I eventually got a refund on the rims after a few weeks of calling them and emailing them constantly. You have to also consider that all four of the rims arrived so severely bent that I could not even drive on them.

Poor customer service, in my opinion and I would not recommend them. Those rims were cheap for a reason.
Thanks for the update. Reading their website it sounds like they buy used/damaged rims and refurbish them back to spec and resell at a profit. It sounds as though they sent you rims that were not reconditioned at all. Did you ask them why they sent you 4 damaged wheels? Did they offer to ship you replacements?
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      07-05-2010, 11:33 AM   #6
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Same here! Detroit wheel and tire are scam! I bought a refurbished 2006 Lexus GS430 rim from them and it was not running true on the Hunter Machine and after 6 months with small tiny vibration in steering wheel, I got rid of it and bought a new OEM wheel straight from Lexus. All I can say that they do not know how to refurbish their rims. Please everyone, like the OP said, stay away from these guys. I live in Bloomfield Hills, a suburban area 45 min outside of Detroit and I know about them very well enough to say that they are nice people but their business is not top notch.
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      07-16-2011, 09:47 PM   #7
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Detroit Wheel and Tire

My name is Ed Gorkes And I recently purchased Detroit Wheel and Tire as of February 1, 2011. I can be reached at egorkes@detroitwheelandtire.com or direct at 248-251-0577.

Our team is aware that a lot of negative press has been circulating on the internet about my company. It is important for all to understand that this company is now under completely new ownership and no prior owners are involved. We have worked very hard to fix the problems of the past and have made great progress in turning this operation around to ensure we delivery excellent customer service and quality Factory OEM wheels.

We still make mistakes sometimes, but I can personally guarantee you that your problem will be resolved to your complete satisfaction. You can contact me direct at any time with any issue you may have.

Please consider our company whenever you need replacement or upgraded OEM wheels. Quality customer service is the number one priority at the "All New" Detroit Wheel and Tire. We now deliver wheels and wheel/tire packages worldwide!

Last edited by egorkes; 07-18-2011 at 06:44 AM. Reason: spelling mistake
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