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BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > New & Preowned BMW Ordering / Pricing / Tracking Information Forum (including European Delivery) > BMW Dealer Reviews + Ratings Forum > Greater Chicago Motors, Chicago IL



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      10-04-2011, 09:07 AM   #1
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Greater Chicago Motors, Chicago IL

This review is coming a little late, but it totally slipped my mind. In January of this year I traded in my 07 335i for an 07 M Coupe. Luckily I found one with the colors/options I wanted locally. I checked the car out and it all looked good. I dealt with Casey Dobczk (maybe spelled wrong) and he was very quick to respond to emails, gave me his cell number, and always answered. We exchanged probably 30 emails and 10 phone calls over the course of 2 days and he was up front and never elusive.

When I went in on Friday to sign the paperwork, it was incorrect. The sale price of the car did not reflect my down payment, meaning I was being charged an extra 5k for the car basically. I honestly don't know whether it was an honest mistake or not, but they handled it quickly and satisfactorily. They couriered the corrected paperwork to my house which arrived the next morning, and after completing it I took it in. There was no trying to get me to sign the incorrect paperwork, or anything along those lines. So aside from the initial discrepancy, there was no funny business.

Overall, I give Greater Chicago Motors a positive review and would do business with them again.
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      10-25-2011, 11:44 AM   #2
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Brian,

Thank you for your business. We apologize for the paperwork error, hopefully delivering the paperwork helped out since you do not live in the city. Glad you came in to take a look at the inventory and eventually made the purchase on the 07 M Coupe. We appreciate your business and look forward to doing business again down the road. Feel free to stop in for a complimentary car wash or any service on the BMW. Hope you continue to enjoy the car. Feel free to contact me anytime.

Casey Dobczyk
Sales Manager
815-302-3342
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      10-25-2011, 11:51 AM   #3
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Hey - thanks for the good service Casey. Like I said, the paperwork error felt like an honest mistake and you handled it respectfully and professionally. Hope the move to the new building went well.
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      10-25-2011, 12:10 PM   #4
Casey Dobczyk
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The move is going smooth, glad you remember! Take care, be sure to let me know if you ever need anything!

Casey Dobczyk
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