E90Post
 


Horizon LED
 
BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > New & Preowned BMW Ordering / Pricing / Tracking Information Forum (including European Delivery) > BMW Dealer Reviews + Ratings Forum > San Francisco BMW SUCKS!!



Reply
 
Thread Tools Search this Thread
      10-20-2011, 12:28 PM   #45
fatass
Second Lieutenant
3
Rep
244
Posts

 
Drives: none
Join Date: Jul 2005
Location: bay area

iTrader: (2)

Quote:
Originally Posted by Wild Squid View Post
Sorry to hear this, I could have told you to stay away from BMW SF. Absolutely one of the worst dealerships i have ever stepped foot into. I've visited them only several times to look at cars and every single time was ignored by anyone and everyone. It appears they only have time to deal with rich white boy trust fund baby types, or you must be a middle aged white guy that appears to be a Market St. suit. The atmosphere in there was if you didn't fit their ideal profile they didn't have the time to deal with you. So I went to their toilet and upper decked it with remnants of a Super mexican burrito and corn and cheese. I then sat in several showroom cars and hacked a loogie and spat it on the seat next to me. I fucking despise car dealers who think they are better than you just because they work in a bit of a upscale showroom or dealership brand.
Wtf is wrong with you.
Appreciate 0
      10-20-2011, 12:33 PM   #46
bmodzelewski
Second Lieutenant
4
Rep
216
Posts

 
Drives: 07 335i
Join Date: Mar 2010
Location: Baltimore

iTrader: (2)

Quote:
Originally Posted by Wild Squid View Post
Sorry to hear this, I could have told you to stay away from BMW SF. Absolutely one of the worst dealerships i have ever stepped foot into. I've visited them only several times to look at cars and every single time was ignored by anyone and everyone. It appears they only have time to deal with rich white boy trust fund baby types, or you must be a middle aged white guy that appears to be a Market St. suit. The atmosphere in there was if you didn't fit their ideal profile they didn't have the time to deal with you. So I went to their toilet and upper decked it with remnants of a Super mexican burrito and corn and cheese. I then sat in several showroom cars and hacked a loogie and spat it on the seat next to me. I fucking despise car dealers who think they are better than you just because they work in a bit of a upscale showroom or dealership brand.
...classy
Appreciate 0
      10-20-2011, 12:40 PM   #47
Sara504
Banned
United_States
354
Rep
17,687
Posts

 
Drives: 2013 335is
Join Date: Aug 2007
Location: Newport Beach, CA

iTrader: (6)

Quote:
Originally Posted by Wild Squid View Post
Sorry to hear this, I could have told you to stay away from BMW SF. Absolutely one of the worst dealerships i have ever stepped foot into. I've visited them only several times to look at cars and every single time was ignored by anyone and everyone. It appears they only have time to deal with rich white boy trust fund baby types, or you must be a middle aged white guy that appears to be a Market St. suit. The atmosphere in there was if you didn't fit their ideal profile they didn't have the time to deal with you. So I went to their toilet and upper decked it with remnants of a Super mexican burrito and corn and cheese. I then sat in several showroom cars and hacked a loogie and spat it on the seat next to me. I fucking despise car dealers who think they are better than you just because they work in a bit of a upscale showroom or dealership brand.
So what you're saying is you're just as bad as they are?? Is that correct?
Appreciate 0
      10-20-2011, 12:47 PM   #48
335coupe2007
Yezzsur. Big it up. Go Lakers.
335coupe2007's Avatar
United_States
32
Rep
1,186
Posts

 
Drives: 2007 Space Gray 335 coupe
Join Date: Nov 2010
Location: Palm Beach

iTrader: (0)

Quote:
Originally Posted by Sara504 View Post
So what you're saying is you're just as bad as they are?? Is that correct?
zinngggg
Appreciate 0
      10-20-2011, 12:54 PM   #49
ceb
NHTSA Nazi
21
Rep
1,979
Posts

 
Drives: 335ix
Join Date: Aug 2009
Location: MD

iTrader: (1)

Quote:
Originally Posted by Kolyan2k View Post
ah ? my buddy has a dealership and deposits are not refundable and he has never refunded them obviously......what the hell is the point of the deposit.....and dealerships previously held cars for me with deposit. just last week the guy ended up purchasing the car he didnt want because didnt like the idea of loosing his deposit.
Totally and completely incorrect. The deposit is refundable.

Here is an exerpt from the MA code:

(9) It is an unfair or deceptive act or practice for a dealer to fail to refund the full amount of a purchaser's deposit promptly when:

(a) The purchaser cancels the motor vehicle purchase contract before it has been accepted by an authorized dealer representative;

(b) The dealer and the purchaser have agreed to make the contract subject to the purchaser's ability to obtain financing of his or her choice and the purchaser cannot obtain such financing after exerting reasonable efforts to do so;

(c) The dealer does not accept the contract;

(d) The dealer fails to deliver a motor vehicle to the purchaser which conforms to the terms of the contract; or

(e) The purchaser cancels the contract because the dealer has failed to deliver the vehicle to the purchaser within the time period specified in the contract, or, if no time period is specified, within eight weeks after the date of the contract, unless the delay is caused by acts beyond the control of the dealer and manufacturer."


And for California:

"Section 11736. It is unlawful for any dealer licensed under this article to do any of the following when brokering a retail sale:

(c) Fail to refund any purchase money, including purchase deposits, upon demand by a consumer at any time prior to the consumer's signing of a vehicle purchase agreement with a selling dealer and taking delivery of the vehicle described in the brokering agreement."

Last edited by ceb; 10-20-2011 at 01:10 PM. Reason: Added California cite
Appreciate 0
      10-20-2011, 01:02 PM   #50
AndreyT
Captain
AndreyT's Avatar
United_States
15
Rep
967
Posts

 
Drives: 2011 335i Sedan, Sport
Join Date: Feb 2011
Location: Northern California

iTrader: (0)

Deposit would not have changed anything in this case at all.

The purpose of the deposit is to prove to the dealership that you are serious about your intention to purchase the car. It (or portions of it) can also be used to cover dealer's expenses in situation when you change your mind. It does not in any way tied to the dealer being serious about their intention to sell this car to you. I.e. the deposit works in the opposite direction from what was really needed in this case.

In this specific case (the car sold to another customer) the dealer would have to return the full deposit to you immediately, no question about it. And they would have done it, of course. But that would put you in the very same situation: no car, and no refund for the airfare.

In order to reserve the car, you'd have to have some sort of contract in place, which could be verbal (there's a proper procedure for that as well). Deposit is really irrelevant.
Appreciate 0
      10-20-2011, 01:08 PM   #51
Kolyan2k
Brigadier General
61
Rep
3,963
Posts

 
Drives: 2006 S2000
Join Date: Apr 2010
Location: Boston

iTrader: (1)

Quote:
Originally Posted by ceb View Post
Totally and completely incorrect. The deposit is refundable.

Here is an exerpt from the MA code:

(9) It is an unfair or deceptive act or practice for a dealer to fail to refund the full amount of a purchaser's deposit promptly when:

(a) The purchaser cancels the motor vehicle purchase contract before it has been accepted by an authorized dealer representative;

(b) The dealer and the purchaser have agreed to make the contract subject to the purchaser's ability to obtain financing of his or her choice and the purchaser cannot obtain such financing after exerting reasonable efforts to do so;

(c) The dealer does not accept the contract;

(d) The dealer fails to deliver a motor vehicle to the purchaser which conforms to the terms of the contract; or

(e) The purchaser cancels the contract because the dealer has failed to deliver the vehicle to the purchaser within the time period specified in the contract, or, if no time period is specified, within eight weeks after the date of the contract, unless the delay is caused by acts beyond the control of the dealer and manufacturer."
you dont see a word CONTRACT in there ? of course there is a contract, otherwise you are just giving money to a random person....

you sign a contact, you leave the deposit, deposit is NOT refundable, and dealer CANNOT sell the car during specified time frame in contract.
Appreciate 0
      10-20-2011, 01:13 PM   #52
ceb
NHTSA Nazi
21
Rep
1,979
Posts

 
Drives: 335ix
Join Date: Aug 2009
Location: MD

iTrader: (1)

Quote:
Originally Posted by AndreyT View Post
Deposit would not have changed anything in this case at all.

The purpose of the deposit is to prove to the dealership that you are serious about your intention to purchase the car. It (or portions of it) can also be used to cover dealer's expenses in situation when you change your mind. It does not in any way tied to the dealer being serious about their intention to sell this car to you. I.e. the deposit works in the opposite direction from what was really needed in this case.

In this specific case (the car sold to another customer) the dealer would have to return the full deposit to you immediately, no question about it. And they would have done it, of course. But that would put you in the very same situation: no car, and no refund for the airfare.

In order to reserve the car, you'd have to have some sort of contract in place, which could be verbal (there's a proper procedure for that as well). Deposit is really irrelevant.
Bingo. Except it may be very difficult to enforce a verbal agreement.

I'll say it again - the purpose of a deposit is to bind you emotionally to that purchase. Until the contract is accepted by both parties it isn't a contract.
Appreciate 0
      10-20-2011, 03:02 PM   #53
mofbb
Lieutenant
mofbb's Avatar
Canada
16
Rep
519
Posts

 
Drives: '13 E92 M3
Join Date: Oct 2010
Location: British Columbia

iTrader: (0)

Thats BS man !! Call BMWNA or e mail them !!!
__________________
335i Cabriolet Jet Black/Coral Red - Retired but will never be forgotten
M3 Coupé DCT Competition Package Mineral White/Fox Red

E9X Picture Game: 2 points (Slow sign, Leaves)
Appreciate 0
      10-20-2011, 03:12 PM   #54
hwa786
Lieutenant
14
Rep
498
Posts

 
Drives: 08 BMW 328xi
Join Date: Oct 2010
Location: Metro Detroit

iTrader: (0)

well guys this is my brothers experience with Lexus recently...he put a $500 deposit on a car one night and they said they will call back tomorrow morning and give him a price on his cars trade in so my brother and I could drive about 8 hours to trade the car in and bring the Lexus home....what happened? The next morning my brother didnt get a phone call, so he called them later on in the day and they said they have sold the vehicle...and my brother was like are you kidding me? I put a fricking deposit on the car blah blah....long story short, I dont think deposit really mean much to many dealers and yes he was refunded his deposit.
__________________
2008 BMW 328xi Sedan - Montego Blue Metallic

Appreciate 0
      10-20-2011, 03:18 PM   #55
doubleIN
atlien
doubleIN's Avatar
4
Rep
371
Posts

 
Drives: '11 e90 335i
Join Date: May 2011
Location: atlanta

iTrader: (0)

Garage List
2011 BMW 335i  [4.25]
yea I think most dealers would not turn away someone who has cash in hand ready to buy a car, even if someone has put a few hundred bucks deposit on it. to them, why take the risk of the guy who put down a deposit backing out of the sale? unless they actually know you and have a vested interest in preserving their relationship with you as a customer. if you're from out of town and they have no idea who you are and will likely never see you again, they probably don't give a fck about you
Appreciate 0
      10-20-2011, 03:24 PM   #56
Jon2168
Private
United_States
0
Rep
78
Posts

 
Drives: 2008 BMW E92 Coupe
Join Date: Aug 2011
Location: San Francisco, CA

iTrader: (0)

Garage List
2008 BMW E92  [0.00]
Recently, I purchased a car from LA. I put the deposit over the phone and faxed over signed paper work. Flew in, took a taxi to the dealership and the car had a sold tag with my salemen's name already on it. This is how it should be done with all dealerships. If you make a deposit, they should hold the car for you giving you the first right's to buy it. Otherwise what's the point of a deposit?

Hopefully at the end you'll at least get back your air and taxi fare, which they should have done already.
__________________
2008 E92 335i Coupe | Space Gray | Coral Red Leather | Aluminum Trim | Premium | Sport | Navi | Comfort Access | Heated Seats | iPod USB | Logic7 | PDC | Rear Shade |

Appreciate 0
      10-20-2011, 04:35 PM   #57
tntsE90
Private
1
Rep
83
Posts

 
Drives: e90
Join Date: Jun 2009
Location: bay area, ca

iTrader: (0)

You should lodge a complaint with BMW NA customer service line. Although each dealership is independently owned. BMW NA will step foot into some situations where the reputation of the company is harmed.

You should also to speak to the GM (General Manager) of the dealership, not the "manager" . The person , "Alex" may had just been a floor sales manager.

This is one reason why I treat all car salespeople as crooks. They will through their teeth to make a sale.
Appreciate 0
      10-20-2011, 05:07 PM   #58
sfhondapilot
New Member
0
Rep
24
Posts

 
Drives: e46 M3Cic
Join Date: Aug 2006
Location: NoCal

iTrader: (0)

Quote:
Originally Posted by bpsf83 View Post
Sorry to hear about your unfortunate situation. Sounds like it was a case of poor follow through on the Sales Persons part.

However, If I were you I would have INSISTED on putting down a deposit. Because as we all know, its not yours until money is on the table. I bought my car at BMW of San Francisco, and I had a great sales person Adis, he was courteous, helpful, and really went to bat for us concerning price. When we got it home we noticed a few issues that werent to our liking, and he set it up quick to be fixed right away (minor stuff like roundel spotting, old DVD nav disc etc) He even had the service guys take care of it on a sunday.

I can say also that the Service dept ROCKS. I only deal with my SA Mrs. Tran when I go in there, and she takes care of my baby as if it were her own. Always goes out of her way to get me a good loaner and a solid early appointment.

I'm sorry you had a bad experience, and I hope you get the M3 you want.
+1. I would not get on a plane without a contract (conditioned upon your personal inspection and test drive of the vehicle) and deposit. That allows the sales person to reflect the car as sold in their inventory system.

+++1111 on Tongvi and the service department. She has been one of the best service advisor's I have ever had at SFBMW (and I have had cars serviced there since 2003).
__________________
David

2003.5 e46 M3cic | 2004 e83 | 2006 b7 2.0T CVT (sold)
2008 e90 335xia
2009 Sienna XLT Limited | 2003 Honda Pilot EXLRES (sold)
Appreciate 0
      10-20-2011, 05:18 PM   #59
EngineCo52
Major
United_States
21
Rep
1,458
Posts

 
Drives: 2007 Montego 328xi CPE
Join Date: May 2011
Location: Havre de Grace, MD

iTrader: (2)

Quote:
Originally Posted by EZ_TUR90 View Post
Wow man. That sucks. Call the BBB.

Did you get anything in writing that they would pay for your expenses? Either way, take it to small claims and have both those idiots fly out to LA on their own expense. HAHAHAHAHa
BBB is pointless....My Brothers Repo Company has been an "F" for over 2 years now....he couldnt be happier he doesnt care still making 6 figures a year lol...

sucks to hear about that though...i would call BMW NA and call them everyday until they answer why they havent paid yet
__________________
E92 328xi Mods-KW V1-BMW Performance Exhaust-Matte Black Grill-CF Mirror Covers-CF B-Pillars-20% Tint-Coming soon:AG M310's, M3 Rep Front, Black Roof, Vinyl Window Trim

E9x Picture Game-8 Points-Roundabout, Something Remarkable(stack of 50 g's), Cruise Memorabilia, Dirt Road w/ Trees, Michael Jackson, Police Station ,Dress-Up Funny, TPMS
Appreciate 0
      10-20-2011, 06:02 PM   #60
Bobble
Major
Bobble's Avatar
No_Country
16
Rep
1,217
Posts

 
Drives: E90 335i/RIP E46 323Ci/E30 325
Join Date: Oct 2008
Location: SoCal

iTrader: (1)

I've bought 5 cars form out of town dealers, the only legal way to hold the car is a signed purchase agreement, giving them a deposit without it simply won't cut it legally and then things come down to ethics and business practices and frankly they could just give you your deposit back and say see you. I've never put one red cent down on any of them prior to arrival but always have a signed purchase agreement. Nyomi should have done that for you her bad and the settlement check I got thru BMWNA came directly written from the offending dealership not BMWNA so I call BS on Alex. Sucks but live and learn.
__________________
08 E90 335i Monaco Blue Gray Dakota ZPP ZSP Heated Seats CA Step w/Paddles iPod
Appreciate 0
      10-20-2011, 07:11 PM   #61
TheStigsTwin
Captain
TheStigsTwin's Avatar
9
Rep
964
Posts

 
Drives: 2011 335xi
Join Date: Sep 2010
Location: Arizona

iTrader: (0)

I"m gonna back up the people that said to contact BMWNA.
Appreciate 0
      10-20-2011, 08:50 PM   #62
matrix76
Major
matrix76's Avatar
Canada
21
Rep
1,300
Posts

 
Drives: 2011 E90 328i xDrive Ex/Ps
Join Date: Sep 2009
Location: The West Coast, BC

iTrader: (1)

OP, not sure if you saw this, or are even interested, but here is an 03 in VA. It is a bit of a drive though.

http://www.e90post.com/forums/showthread.php?t=599292
__________________
Brian
Black Sapphire, Black w/Burrwood Trim & Shifter, 162's, Mtec H8 AE's, DS1 HID 6000K


Last edited by matrix76; 10-21-2011 at 09:46 AM.
Appreciate 0
      10-20-2011, 09:14 PM   #63
John 070
Lieutenant General
157
Rep
11,517
Posts

 
Drives: 335i cpe
Join Date: Oct 2006
Location: ZSP/ZPP/ZCW

iTrader: (0)

My advice is to let it go, plain and simple.

But I do know how the OP feels as he's totally taking it personally. I once flew for a job interview arranged by a headhunter--he was to pay for the whole trip, but he only fronted the hotel, I had paid the airfare and rental car.

Up until the interview (this was like 1999) I was the 30 thousand dollar man to him. I remember he told me to make sure when they were going to make a decision and what was the next step. It was August, I asked as the headhunter said, and the interviewer said we'll probably make our decision in Jan. or Feb.

When the headhunter heard that, I was no longer a $30k commission for him, I was the $0 man. One month later, still no reimbursement for the flight, car, and per diem. I called him and told him I'm holding him to reimbursement as promised, and he was a co*** moth** f*****. I'm sure at that point I felt exactly like the OP. He told me you'll get your money so relax. Here's my boss' email, feel free to light a fire under his a** if you want. I did, and got my money. But like I said, I was young, it was 1999, and today, I'd let it go.
Appreciate 0
      10-20-2011, 09:27 PM   #64
49ER ROLL
///Mmm
49ER ROLL's Avatar
52
Rep
3,059
Posts

 
Drives: 2011 M3 E92 SG
Join Date: Mar 2008
Location: Peninsula Bay Area

iTrader: (0)

i don't know if you saw this when you were here but Weatherford (berkeley) has this. i have a few manager friends there, service and sales. i can make sure you get handled properly.

this just came in there.
__________________
Appreciate 0
      10-20-2011, 10:28 PM   #65
jkman720
Private
1
Rep
73
Posts

 
Drives: e46 M3 ZCP; 335d
Join Date: Oct 2011
Location: Bay Area, CA

iTrader: (0)

Weatherford bmw is almost as bad as bmw sf. (But probly not for you trevor since you know people there)



The only bay area dealers I've liked are BMW Concord and Peter Pan BMW.
Appreciate 0
      10-20-2011, 11:04 PM   #66
HitBoostTwinTurbo
Enlisted Member
5
Rep
44
Posts

 
Drives: 2008 335I convertible
Join Date: Jul 2011
Location: Thornhill

iTrader: (1)

sorry to hear that :S, once you finally get your m3, do a crazy burnout at night on their parking lot
Appreciate 0
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 06:33 AM.




e90post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST