VOB BMW in rockville MD SUCKS!! - BMW 3-Series (E90 E92) Forum

bilobag · 12-17-2011, 01:46 AM

So today was terrible for me. I went to pick up my bmw 328ci from the dealership after 7 days to get the radio and seatbelt arm repaired. When I got in the car I noticed that the odometer read 181 miles more than when I left it there. I even have a picture of my dashboard right when I dropped off the car. So even after this hard evidence, they claim that it could be the digital key reading the mileage incorrectly which is bs because I have a picture of the odometer and their paperwork also matches the mileage from my picture. The district manager even came in with a piece of paper with the mileage in kilometers and incorrectly converted it to miles to show that the mileage wasn't that high. After i used my iphone to convert it correctly and even did it on google, he finally stopped trying to treat me like a fool. On top of that I noticed scratches on the front bumper that were definitely not there when i dropped it off. I can't stand that dealerships won't treat their customers correctly. So now they have agreed to fix the scratches but they offered me $1000 towards the purchase of an extended warranty. Why the hell would I want to give them more money to purchase an extended warranty that I'm not interested in purchasing. I would much rather have either cash or have them give me the warranty instead of forcing me to spend money to buy one. All I really want is for them to admit that it actually happened and to compensate me fairly for it. The thing that pisses me off the most is that they keep denying it and claiming that they are offering me the fix and warranty discount in "good faith" since i am a "loyal customer". I am a fair and reasonable person, but this is just ridiculous and they need to treat their customers appropriately. These car dealers are such d-bags and I think they should get whats coming to them. I have no power to do anything so I'm hoping this story will at least help people prevent this from happening and to hurt the reputation of one of the worst dealerships I've ever used. I know many people have said it before but VOB BMW in Rockville MD is the worst dealership around!! Does anyone have any suggestions about what I should do? What to ask for compensation? Should I contact a lawyer? I may even contact the police because it seems like a crime to me.

J3NGOe90 · 12-17-2011, 02:22 AM

+11111111111

utfenix335i · 12-17-2011, 02:54 AM

Wow... That sucks. Being that VOB is my service shop as well, I'm worried. Do you remember who your service advisor was? I don't understand why people just don't come up and admit their fault or the fault of some people. Owning up to it takes the wind out of an angry customer's sails... not doing so just makes us even more upset. We pay a premium for our cars... and expect the service to be what we pay for.

cssnms · 12-17-2011, 08:40 AM

Place pretty much sucks, which is why I am going to Ticher from now on.

Stucks · 12-17-2011, 11:25 AM

Last time i was there, they lost my car for an hour after it was done. Didnt put any miles on it, but the fact that they couldnt "find" my car for an hour and delayed me extra time to my next errand for that day, really annoyed me. Never went back there. Shit-ass service for a 50k car? No thanks.

bilobag · 12-17-2011, 12:12 PM

I actually did ask for the scratches repaired and a free 3 year mechanical extended warranty. I don't think they are taking this seriously because he just said he would forward the request to upper management and his offer still stands. I will definitely be moving to Tischer as it has much better reviews. VOB looks terribly managed and everyone throws keys all over the place for anybody to access without a process. I am seriously considering exploring every avenue including a lawyer, the police, blogs, local news and the consumer protection agency. This really needs to be exposed so it doesn't happen to others. For all I know they could've bee doing donuts in the car while making a drug delivery...

johnnyg238 · 12-20-2011, 12:55 PM

"For all I know they could've bee doing donuts in the car while making a drug delivery..."

word...

btinl · 12-20-2011, 03:44 PM

I bought my 335xi from VOB. My CA was great (He has since moved to Alexandria). I never serviced the car at VOB because I moved out of MD shortly after the purchase. I guess I'm glad I didn't have to deal with their service dept.

cssnms · 12-23-2011, 09:17 AM

I hear VOB was just bought by EuroMotorcars. Hoping/expecting some good things to come out of this transaction. First order of business as I hear it is, EuroMotorcars will be cleaning house! Hopefully they start with the service department.

catcher22 · 12-23-2011, 12:15 PM

VOB was by far the closest dealership to me for years (till I moved), but I never once ventured there because of so many stories like yours.

Try Tischer or Sterling - the latter is a long drive for you, but they won't pull that kinda stuff.

Stucks · 12-23-2011, 12:29 PM

Quote:

Originally Posted by catcher22

VOB was by far the closest dealership to me for years (till I moved), but I never once ventured there because of so many stories like yours.

Try Tischer or Sterling - the latter is a long drive for you, but they won't pull that kinda stuff.

+1, I live 3 miles from vob lol

I have heard nothing but positive things about tischer and sterling is supposed to be very good as well!

krayzie089 · 12-23-2011, 03:39 PM

I go to the dealer in Silver Spring and im happy with there service department.

cole92 · 12-23-2011, 04:25 PM

Yup, VOB sucks badly.

IDreamofBimmers · 12-23-2011, 05:15 PM

Funny thing is when I had my E90 I went to Tischer because of the reviews, but the service was horrible! VOB was always good to me... interesting... this was late '09 though

12-17-2011, 01:46 AM	#1
bilobag New Member Drives: 2008 328i coupe Join Date: Sep 2008 Location: Rockville, MD Posts: 14 iTrader: (0)	VOB BMW in rockville MD SUCKS!! So today was terrible for me. I went to pick up my bmw 328ci from the dealership after 7 days to get the radio and seatbelt arm repaired. When I got in the car I noticed that the odometer read 181 miles more than when I left it there. I even have a picture of my dashboard right when I dropped off the car. So even after this hard evidence, they claim that it could be the digital key reading the mileage incorrectly which is bs because I have a picture of the odometer and their paperwork also matches the mileage from my picture. The district manager even came in with a piece of paper with the mileage in kilometers and incorrectly converted it to miles to show that the mileage wasn't that high. After i used my iphone to convert it correctly and even did it on google, he finally stopped trying to treat me like a fool. On top of that I noticed scratches on the front bumper that were definitely not there when i dropped it off. I can't stand that dealerships won't treat their customers correctly. So now they have agreed to fix the scratches but they offered me $1000 towards the purchase of an extended warranty. Why the hell would I want to give them more money to purchase an extended warranty that I'm not interested in purchasing. I would much rather have either cash or have them give me the warranty instead of forcing me to spend money to buy one. All I really want is for them to admit that it actually happened and to compensate me fairly for it. The thing that pisses me off the most is that they keep denying it and claiming that they are offering me the fix and warranty discount in "good faith" since i am a "loyal customer". I am a fair and reasonable person, but this is just ridiculous and they need to treat their customers appropriately. These car dealers are such d-bags and I think they should get whats coming to them. I have no power to do anything so I'm hoping this story will at least help people prevent this from happening and to hurt the reputation of one of the worst dealerships I've ever used. I know many people have said it before but VOB BMW in Rockville MD is the worst dealership around!! Does anyone have any suggestions about what I should do? What to ask for compensation? Should I contact a lawyer? I may even contact the police because it seems like a crime to me.
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12-17-2011, 11:25 AM	#5
Stucks Captain Drives: 2008 E92 335i Join Date: Oct 2010 Location: Montgomery County, MD Posts: 979 iTrader: (6)	Last time i was there, they lost my car for an hour after it was done. Didnt put any miles on it, but the fact that they couldnt "find" my car for an hour and delayed me extra time to my next errand for that day, really annoyed me. Never went back there. Shit-ass service for a 50k car? No thanks. __________________ Current: 2008 e92 335i coupe. FBO+e85. Stock exhaust, no meth. 421whp/457wtq Previous: 2003 Honda Accord V6 coupe: AEM V2, zex 75 wet shot (sold)

12-23-2011, 05:15 PM	#14
IDreamofBimmers Captain Drives: 2008 VW GTI Join Date: Jan 2007 Location: Bethesda, MD Posts: 988 iTrader: (0)	Funny thing is when I had my E90 I went to Tischer because of the reviews, but the service was horrible! VOB was always good to me... interesting... this was late '09 though __________________ 2008 VW GTI

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12-17-2011, 02:22 AM	#2
J3NGOe90 Captain Drives: e92 335i 6speed MT only! Join Date: Jul 2011 Location: brooklyn Posts: 655 iTrader: (1)	+11111111111

12-17-2011, 02:54 AM	#3
utfenix335i Lieutenant Colonel Drives: 2007 E92 335i TiAg/Blk\|ZSP Join Date: Jun 2010 Location: Rockville, MD Posts: 1,885 iTrader: (11) Garage List 2007 BMW 335i [5.00]	Wow... That sucks. Being that VOB is my service shop as well, I'm worried. Do you remember who your service advisor was? I don't understand why people just don't come up and admit their fault or the fault of some people. Owning up to it takes the wind out of an angry customer's sails... not doing so just makes us even more upset. We pay a premium for our cars... and expect the service to be what we pay for.

12-17-2011, 08:40 AM	#4
cssnms Brigadier General Drives: 2011 BMW 335d Join Date: Sep 2010 Location: Murland Posts: 3,097 iTrader: (4)	Place pretty much sucks, which is why I am going to Ticher from now on.

12-17-2011, 12:12 PM	#6
bilobag New Member Drives: 2008 328i coupe Join Date: Sep 2008 Location: Rockville, MD Posts: 14 iTrader: (0)	I actually did ask for the scratches repaired and a free 3 year mechanical extended warranty. I don't think they are taking this seriously because he just said he would forward the request to upper management and his offer still stands. I will definitely be moving to Tischer as it has much better reviews. VOB looks terribly managed and everyone throws keys all over the place for anybody to access without a process. I am seriously considering exploring every avenue including a lawyer, the police, blogs, local news and the consumer protection agency. This really needs to be exposed so it doesn't happen to others. For all I know they could've bee doing donuts in the car while making a drug delivery...

12-20-2011, 12:55 PM	#7
johnnyg238 "Doc" Drives: 2011 328i 4dr Join Date: Sep 2011 Location: St Louis, MO Posts: 134 iTrader: (0)	"For all I know they could've bee doing donuts in the car while making a drug delivery..." word...

12-20-2011, 03:44 PM	#8
btinl First Lieutenant Drives: '13 F30, '11 E90 Join Date: Jun 2007 Location: CT Posts: 347 iTrader: (2)	I bought my 335xi from VOB. My CA was great (He has since moved to Alexandria). I never serviced the car at VOB because I moved out of MD shortly after the purchase. I guess I'm glad I didn't have to deal with their service dept.

12-23-2011, 09:17 AM	#9
cssnms Brigadier General Drives: 2011 BMW 335d Join Date: Sep 2010 Location: Murland Posts: 3,097 iTrader: (4)	I hear VOB was just bought by EuroMotorcars. Hoping/expecting some good things to come out of this transaction. First order of business as I hear it is, EuroMotorcars will be cleaning house! Hopefully they start with the service department.

12-23-2011, 12:15 PM	#10
catcher22 Private First Class Drives: 2008 335xi Coupe Join Date: May 2008 Location: Virginia Posts: 120 iTrader: (1)	VOB was by far the closest dealership to me for years (till I moved), but I never once ventured there because of so many stories like yours. Try Tischer or Sterling - the latter is a long drive for you, but they won't pull that kinda stuff.

12-23-2011, 03:39 PM	#12
krayzie089 Private First Class Drives: 2009 3351 coupe Join Date: Sep 2011 Location: Frederick MD Posts: 115 iTrader: (0)	I go to the dealer in Silver Spring and im happy with there service department.

12-23-2011, 04:25 PM	#13
cole92 Second Lieutenant Drives: too much Join Date: Sep 2011 Location: SoFlo / Tri-state / Mid-Atlantic Posts: 270 iTrader: (0)	Yup, VOB sucks badly.