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      02-11-2012, 11:32 AM   #1
AUbeast86
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BEWARE: Post your complaints about e92-lighting.com...

I've had it with this dude. I ordered an MTEC HID Fog Kit from him back in June. The left ballast went bad in early December so I sent it back to him to send back to MTEC for repair/replacement. Due to his lack of communication and $hitty customer service, I just received the "new" ballast 2 weeks ago. When I tried installing it, i.e. removing the bumper and all that good stuff, the wiring harnesses did not match up. Here is the email exchange...Read from the bottom up. You WILL NOT believe what he tells me to do to "fix" the issue...No response from this douchebag yet.

On Thu, Feb 9, 2012 at 3:45 PM, Jason Godwin <aubeast86@gmail.com> wrote:

Unacceptable. Call me at ####### immediately.

Sent from my iPhone

On Feb 9, 2012, at 3:41 PM, "info@e92-lighting.com"
<info@e92-lighting.com> wrote:

> Hi,
>
> your original piece that you sent back to us originally was the same exact
> piece that we sent back to the manufacturer, instead of repairing your old
> ballast they went ahead and sent you a brand new one, in place of a used
> ballast you received a brand new one, if the connector is wrong, splice
> everything back together with electric tape, everything is guaranteed to be
> working brand new with no issues.
>
> Best Regards
>
> Original Message:
> -----------------
> From: Jason Godwin aubeast86@gmail.com
> Date: Tue, 7 Feb 2012 10:09:15 -0600
> To: info@e92-lighting.com
> Subject: Re: MTEC HID KIT FAILURE
>
>
> Hey dude. They sent me the wrong damn ballast. The connector is the wrong
> type. Wtf? My car is a 2007 BMW 335i e92 Coupe. This is getting ridiculous.
> What to do now? Can I just deal with MTEC directly?
>
> On Monday, December 19, 2011, Jason Godwin <aubeast86@gmail.com> wrote:
>> Are they going to repair or replace?
>>
>> Sent from my iPhone
>>
>> On Dec 19, 2011, at 12:19 PM, info <info@e92-lighting.com> wrote:
>>
>>> Hi,
>>>
>>> the turn around time will be two business weeks or less.
>>>
>>> Best Regards
>>>
>>> Quoting Jason Godwin <aubeast86@gmail.com>:
>>>
>>>> So I'm supposed to send it to you, you're going to send it to them,
>>>> they are going to repair the ballast, send it back to you then you're
>>>> going to send it to me? This could take like a month for me to have
>>>> fog lights again.
>>>>
>>>> Sent from my iPhone
>>>>
>>>> On Dec 19, 2011, at 11:52 AM, info <info@e92-lighting.com> wrote:
>>>>
>>>>> Hi,
>>>>>
>>>>> here is our return address.
>>>>>
>>>>> E92-Lighting.com
>>>>> 19745 Colima Road, 1-551
>>>>> Rowland Heights CA 91748
>>>>>
>>>>> with RMA 4556-009-009
>>>>>
>>>>>
>>>>> upon delivery of the defective ballasts, we will send it back to the
> manufacturer to fix this issue you are having.
>>>>>
>>>>> Best Regards
>>>>>
>>>>> Quoting Jason Godwin <aubeast86@gmail.com>:
>>>>>
>>>>>> Ok, what do I need to do?
>>>>>>
>>>>>> Sent from my iPhone
>>>>>>
>>>>>> On Dec 19, 2011, at 11:16 AM, info <info@e92-lighting.com> wrote:
>>>>>>
>>>>>>> Hi,
>>>>>>>
>>>>>>> i have already spoken with the manufacturer and they can fix your
> defective ballasts for you.
>>>>>>>
>>>>>>> please let me know
>>>>>>>
>>>>>>> Best Regards
>>>>>>>
>>>>>>> Quoting Jason Godwin <aubeast86@gmail.com>:
>>>>>>>
>>>>>>>> What's the status of this issue?
>>>>>>>>
>>>>>>>> On Tuesday, December 6, 2011, info <info@e92-lighting.com> wrote:
>>>>>>>>> Hi,
>>>>>>>>>
>>>>>>>>> we have gone ahead and notified the manufacturer of your issue, we
> can
>>>>>>>> get another update from them by tomorrow, we will keep you informed
> after
>>>>>>>> we get another update.
>>>>>>>>>
>>>>>>>>> Best Regards
>>>>>>>>>
>>>>>>>>> Quoting Jason Godwin <aubeast86@gmail.com>:
>>>>>>>>>
>>>>>>>>>> Hello,
WHITE H8 35W fog light going out. This kit was ordered from you on 6/18/2011 and is under order #4822. Here is the background and what I did to
troubleshoot... First of all, my car is an 8/06 production date BMW 335i e92 Coupe. I started getting light error codes about 2 months ago but only when the car was first started in the morning. They went away about 3 minutes after the car was started and the fog lights were both on. Now 2 days
ago, I got a light fault and the left side fog light flickered about 3 times
and went out all together, never to come back on again. So, I took the
car apart
and switched the fog lights to see if it was a bad bulb. It was not. I suspect the problem is in the ballast or the igniter. Please advise.
Jason
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      02-11-2012, 11:35 AM   #2
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uh oh
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      02-11-2012, 12:19 PM   #3
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Eh, I don't even want to begin what I dealt with.
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      02-11-2012, 12:25 PM   #4
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Thank god every time I looked at their site they were always out of stock for interior lighting kits
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      02-11-2012, 12:30 PM   #5
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Why not post in the right section instead of the general?

It would make WAY MORE sense to do it that way vs this section
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      02-11-2012, 01:43 PM   #6
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      02-11-2012, 02:10 PM   #7
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You can't just plug in an HID kit nowadays and expect it to work. Vendors don't really know what they are talking about. They don't physically design or engineer their products, so how do you expect them to know how they work? If they are compatible with a car?

The PWM signal on the halogen fixtures lowers voltage and causes rapid fluctuations. This will kill an HID ballast over time. I've seen the voltage in these cars drop to 7.7v volts in some cases.....that's why some people have kits that don't even turn on.

There are 3 things you can do to make an HID kit work on this car:

1) Code the car's PWM duty cycle to 100%.
2) Wire a bosch relay to pull power directly from the battery and triggered from the OEM wiring.
3) Build your own PWM filter.

I hear your grief. It sucks. Unfortunately, this is what can happen with aftermarket products if you don't know what you're doing....especially if both parties aren't aware. Not saying all vendors are like this, but most just want to make a sale....
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      02-11-2012, 04:30 PM   #8
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Quote:
Originally Posted by Alpineweiss e90 View Post
You can't just plug in an HID kit nowadays and expect it to work. Vendors don't really know what they are talking about. They don't physically design or engineer their products, so how do you expect them to know how they work? If they are compatible with a car?

The PWM signal on the halogen fixtures lowers voltage and causes rapid fluctuations. This will kill an HID ballast over time. I've seen the voltage in these cars drop to 7.7v volts in some cases.....that's why some people have kits that don't even turn on.

There are 3 things you can do to make an HID kit work on this car:

1) Code the car's PWM duty cycle to 100%.
2) Wire a bosch relay to pull power directly from the battery and triggered from the OEM wiring.
3) Build your own PWM filter.

I hear your grief. It sucks. Unfortunately, this is what can happen with aftermarket products if you don't know what you're doing....especially if both parties aren't aware. Not saying all vendors are like this, but most just want to make a sale....
The kit works just fine, it's the connector that is incorrect.
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      02-11-2012, 04:54 PM   #9
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I bought my LUX from them once. Transaction went smooth and communication was good. Who knows if they'll last though.
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      02-11-2012, 04:54 PM   #10
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Thanks for the heads up, I can tell from his email responses, he doesnt give a shit about you, the customer, real customer service is, sending you a new unit asap, when you receive it please use the bkx I sent you and return the old bulbs! Not playing games as the middleman...
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      02-11-2012, 06:04 PM   #11
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Quote:
Originally Posted by AUbeast86 View Post
The kit works just fine, it's the connector that is incorrect.
Right, thats your issue now. But why did the ballast fail? I would bet within the next couple months, the other side will fail too.
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      02-11-2012, 06:34 PM   #12
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Horrible experience with them, their shity lights stopped working after a month, I could go on as there were other issues.
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      02-11-2012, 06:56 PM   #13
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Quote:
Originally Posted by Alpineweiss e90 View Post
Right, thats your issue now. But why did the ballast fail? I would bet within the next couple months, the other side will fail too.
Ok, I understand so please tell me how to do one or all of the following per your original post...

1) Code the car's PWM duty cycle to 100%.
2) Wire a bosch relay to pull power directly from the battery and triggered from the OEM wiring.
3) Build your own PWM filter.
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      02-11-2012, 07:12 PM   #14
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Quote:
Originally Posted by AUbeast86 View Post
Ok, I understand so please tell me how to do one or all of the following per your original post...

1) Code the car's PWM duty cycle to 100%.
2) Wire a bosch relay to pull power directly from the battery and triggered from the OEM wiring.
3) Build your own PWM filter.
Got to step 9 for coding. You need NCS Expert and a coding cable. Go to coding section to find out more.
http://www.e90post.com/forums/showthread.php?t=623634

The bosch relay you just connect like the picture below. But for pin 85, you can just tap one of the existing OEM fog light wires. Use a quick tap and connect one of the positive fog light wires to pin 85. Pin 30 can be connected to the jump point under the hood. If you look under the positive jump point and take the cover off, there is a bolt you can unscrew to add a ring terminal. I would fuse this with a 20A fuse like in the picture. Pin 86, just ground to a solid point. Then run the power wires from pin 87 to your ballasts. If you happen to get a 5 pin relay, just ignore the pin 87A. Make sure you mount the relay with the pins facing down.



As for the PWM filter, you need make a semi-complex circuit. I wouldn't recommend it unless you are very familiar with electrical circuits.
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      02-11-2012, 07:33 PM   #15
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^ lol at the electrical engineer who just joined the forums. Kudos.
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      02-11-2012, 07:38 PM   #16
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Quote:
Originally Posted by Alpineweiss e90 View Post
Got to step 9 for coding. You need NCS Expert and a coding cable. Go to coding section to find out more.
http://www.e90post.com/forums/showthread.php?t=623634

The bosch relay you just connect like the picture below. But for pin 85, you can just tap one of the existing OEM fog light wires. Use a quick tap and connect one of the positive fog light wires to pin 85. Pin 30 can be connected to the jump point under the hood. If you look under the positive jump point and take the cover off, there is a bolt you can unscrew to add a ring terminal. I would fuse this with a 20A fuse like in the picture. Pin 86, just ground to a solid point. Then run the power wires from pin 87 to your ballasts. If you happen to get a 5 pin relay, just ignore the pin 87A. Make sure you mount the relay with the pins facing down.



As for the PWM filter, you need make a semi-complex circuit. I wouldn't recommend it unless you are very familiar with electrical circuits.
Thanks!
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      02-11-2012, 10:06 PM   #17
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^ lol at the electrical engineer who just joined the forums. Kudos.
He didn't just join. He is frikin smart though!
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      02-11-2012, 11:51 PM   #18
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While not the case with all vendors...
I've found that 90% of the after market products that vendors on this forum purport to be "great" are utter pieces of garbage. It's a money grab for the vendors selling complete junk, at a premium.

Thus far there's only two that I trust (Lux, and Dimisa)
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      02-12-2012, 08:52 AM   #19
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I bought my m3 lip spoiler from him and it went smoothly...sorry youre having trouble. I've had trouble with other vendors and it's frustrating.
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      03-05-2012, 02:05 PM   #20
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@ Alpineweiss or anyone that has the know how to answer my following question. (Also I couldn't message Apline for whatever reason )

Not to hi jack your threat but like I said I couldn't message Alpineweiss.


I have a e90 330I with stock HID's. The ballast went out, both of them. Instead of paying 500 buck per ballast I decided to get an aftermarket kit (only 200 bucks) and retro fit it.

Once it was complete, everything worked fine for the ONE day. Than the driver side stopped working. Turns out the new ballast is bad too.

My question is: Does this have something to do with the PWM? Do I need to recode the car? or was it just a faulty ballast?

Thanks and sorry AUbeast86.
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      03-05-2012, 02:19 PM   #21
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Quote:
Originally Posted by drainbamage View Post
@ Alpineweiss or anyone that has the know how to answer my following question. (Also I couldn't message Apline for whatever reason )

Not to hi jack your threat but like I said I couldn't message Alpineweiss.


I have a e90 330I with stock HID's. The ballast went out, both of them. Instead of paying 500 buck per ballast I decided to get an aftermarket kit (only 200 bucks) and retro fit it.

Once it was complete, everything worked fine for the ONE day. Than the driver side stopped working. Turns out the new ballast is bad too.

My question is: Does this have something to do with the PWM? Do I need to recode the car? or was it just a faulty ballast?

Thanks and sorry AUbeast86.

You have 1 post no wonder you can't pm yet
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      03-05-2012, 03:40 PM   #22
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Quote:
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You have 1 post no wonder you can't pm yet
Ah, I didn't know I needed a min. number of post before I am allowed to PM. Understandable. If it means anything I have been a member for a few months and a lurker for even longer than that.

However, my questions still remain unanswered. If anyone could answer them I would greatly appreciate it. Thanks.
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