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      02-13-2012, 12:48 PM   #1
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Help - High End Watch Repair in MD

Hey guys,

Long story short, my girlfriend dropped her Panerai, and two of the dials came off (for stop watch and something else). I'll need to get this watch repaired/tuned.

Can anyone recommend any high-end watch stores (kind of like Tourneau) where they do great work (and fair prices)?

I'm looking for watch repair sites close to Baltimore, MD. Thanks in advance for your help.
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      02-13-2012, 01:32 PM   #2
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I don't know about Baltimore, but it may be worth making the trip to Rockville:

Alan Furman & Co.

http://www.alanfurman.com/

They sell high-end watches and they are good when it comes to watch repair.
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      02-13-2012, 01:38 PM   #3
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Can't send it back to Panerai? That's something I'd only trust them with.
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      02-13-2012, 01:52 PM   #4
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This is why people can't have nice things... j/k man. Sorry to hear about that. I'm with eric. Send it back in. Nice things should be repaired by proper technicians.
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      02-13-2012, 01:59 PM   #5
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Quote:
Originally Posted by utfenix335i View Post
This is why people can't have nice things... j/k man. Sorry to hear about that. I'm with eric. Send it back in. Nice things should be repaired by proper technicians.
So essentially your saying that if my BMW breaks down, that I should go to the dealership every time because they have "proper" service technicians?

There are skilled watch technicians out there. You just have to find them. And the shop I posted above has skilled watch mechanics.
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      02-13-2012, 02:22 PM   #6
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Quote:
Originally Posted by utfenix335i View Post
This is why people can't have nice things... j/k man. Sorry to hear about that. I'm with eric. Send it back in. Nice things should be repaired by proper technicians.
Quote:
Originally Posted by Laid Black 335i View Post
So essentially your saying that if my BMW breaks down, that I should go to the dealership every time because they have "proper" service technicians?

There are skilled watch technicians out there. You just have to find them. And the shop I posted above has skilled watch mechanics.
Yes and no. Just like you shouldn't take your BMW to Iffy Lube for service (either the dealership or a good indy), you shouldn't take a Panerai to the local mall store for repair - just the manufacturer or a specialized watch repair place (like Alan Furman)

Watches are more specialized than cars and while a Bosch spark plug will fit many cars, a main spring for a Panerai won't fit a Glashuette. Accordingly, it might take a lot longer to get parts.

There is also the greater underlying problem of "dials coming off" just because a watch is dropped. Are you sure it is a real Panny?

Oh, and I wouldn't let Tourneau techs touch a Timex.
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      02-13-2012, 06:22 PM   #7
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Talk to a local Panerai dealer...

J. Brown Jewelers
Panerai Authorized Dealer
1802 Reisterstown Road
21208 Pikesville
Phone: 001 410 484 3388
Fax: 001 410 484 8032

Liljenquist & Beckstead
1660 Annapolis Mall
Annapolis, MD 21401
Phone: 001 410 224 4787
Fax: 001 410 266 7340

Liljenquist & Beckstead
Panerai Authorized Dealer
2412 Montgomery Mall - 70101 Democracy Blvd.
MD 20817 Bethesda
Phone: 001 301 469 7575
Fax: 001 301 469 7613
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      02-13-2012, 06:56 PM   #8
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Quote:
Originally Posted by Laid Black 335i View Post
I don't know about Baltimore, but it may be worth making the trip to Rockville:

Alan Furman & Co.

http://www.alanfurman.com/

They sell high-end watches and they are good when it comes to watch repair.
Quote:
Originally Posted by Laid Black 335i View Post
So essentially your saying that if my BMW breaks down, that I should go to the dealership every time because they have "proper" service technicians?

There are skilled watch technicians out there. You just have to find them. And the shop I posted above has skilled watch mechanics.
Quote:
Originally Posted by Wonka View Post
Talk to a local Panerai dealer...

J. Brown Jewelers
Panerai Authorized Dealer
1802 Reisterstown Road
21208 Pikesville
Phone: 001 410 484 3388
Fax: 001 410 484 8032

Liljenquist & Beckstead
1660 Annapolis Mall
Annapolis, MD 21401
Phone: 001 410 224 4787
Fax: 001 410 266 7340

Liljenquist & Beckstead
Panerai Authorized Dealer
2412 Montgomery Mall - 70101 Democracy Blvd.
MD 20817 Bethesda
Phone: 001 301 469 7575
Fax: 001 301 469 7613
Thanks for the heads up guys. This is all great advice. As for sending it back, I'd rather be sure about where I drop it off and pick it up. I just don't trust (insured or not) mailing these sorts of things. I'll check out these retailers and see what comes of it.

Again, thanks for the great advice guys.
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      02-13-2012, 08:36 PM   #9
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What Ceb said, Dean. I have 2-3 trusted mechanics around the area. I only take my car into the stealership when it's something warranty related.
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      02-13-2012, 11:46 PM   #10
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J.brown or smyth. Panerai's mechanisms aren't as sophisticated as higher end watches. Should be a simple fix.
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      02-14-2012, 07:09 AM   #11
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Quote:
Originally Posted by Wonka View Post
Talk to a local Panerai dealer...

J. Brown Jewelers
Panerai Authorized Dealer
1802 Reisterstown Road
21208 Pikesville
Phone: 001 410 484 3388
Fax: 001 410 484 8032

Liljenquist & Beckstead
1660 Annapolis Mall
Annapolis, MD 21401
Phone: 001 410 224 4787
Fax: 001 410 266 7340

Liljenquist & Beckstead
Panerai Authorized Dealer
2412 Montgomery Mall - 70101 Democracy Blvd.
MD 20817 Bethesda
Phone: 001 301 469 7575
Fax: 001 301 469 7613
I don't know Brown but I have dealt with L&B and wouldn't take a watch there for repair. They may not be the Iffy Lube of watches but they are like Sears.

Take it to somebody that actually repairs watches for a living or send it to a Panny authorized shop in the US. The mail is perfectly safe for watches. I've been mailing my watches off for years with no issues.
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      02-14-2012, 09:05 AM   #12
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Thanks for the input guys. I'll check some of these sites out this weekend and see what the damage is.
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      02-14-2012, 01:45 PM   #13
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Quote:
Originally Posted by ceb View Post
I don't know Brown but I have dealt with L&B and wouldn't take a watch there for repair. They may not be the Iffy Lube of watches but they are like Sears.

Take it to somebody that actually repairs watches for a living or send it to a Panny authorized shop in the US. The mail is perfectly safe for watches. I've been mailing my watches off for years with no issues.
That's good personal info. I'm simply relaying info from the Panerai website. In the case of service via mail, this looks like an option...

Panerai After Sales Service Center
15100 Trinity Blvd, Suite 300
TX 76155 Forth Worth
Phone: 001 866 374 4430
Fax:001 817 785 2391
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      02-14-2012, 07:57 PM   #14
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I've sent several watches to Superior (they do IWC) and a few directly to Omega in Switzerland.

If I owned Rolex I'd gladly take it to L&B or Tourneau - or Iffy Lube
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      03-14-2012, 11:36 AM   #15
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Update - went to Radcliffe in Towson as i had a lunch appointment there. Terrible experience... I should've taken my fellow e90poster's recommendations. Long story short, said they would send it to an authorized dealer. i was shocked when i got a call the next day stating the watch was done.

well, upon picking up the watch, i saw that the watch repair man (yakev), completely botched the watch and didn't take care when fixing it. He made a few knicks/scratches on the backplate, knicked the power reserve dial, and also left quite a few various dust and lint particles on the face of the watch.

i would encourage everyone to stay away from this place for watch repairs -- nothing but heart/head-aches.

on the flip side, they gave me a refund for the repair - as they should. if i were to do it all over again, I would've gone to JBROWN -- i've heard nothing but good things about that place.
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      03-14-2012, 06:38 PM   #16
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That's a tough learning experience but the hurdle is cleared. Jim Brown, James Brown, J. Brown. They all have goodness.
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