Really??? physical damage?? - BMW 3-Series (E90 E92) Forum

David Hyo Son · 04-03-2012, 03:34 AM

I have ActiveCruse control on my e92 and it just stop working so I just went to dealer and get service under warranty. they said its physical damage so they will not fix it and they charge me for labor that they worked on it ($250). I just want you guys look at this picture and seems like physical damage? looks like jut cover is missing. should i try another dealer??? what do you guys think??

ctuna · 04-03-2012, 10:48 AM

Hard to tell from the picture
On first look it looks like nothing has touched it.
But what is the shadow in the lower hemisphere.
Its a very rare and expensive option so you might have trouble
finding anybody knowledgeable on it.

rollinstone157 · 04-03-2012, 07:18 PM

To me, it looks amiss. Even though the trim cover is missing, it seems far too hazy for it to be useful. I feel like something must have hit it, caused a crack somewhere (whatever caused you to lose the cover perhaps?) and water intruded the sensor unit. $250 in labor, for not doing anything to fix it, however, is bullshit. But it could be expensive to replace...just a warning :/

David Hyo Son · 04-03-2012, 08:27 PM

Yeah.. dealer told me it cost about 3k to fix it.. I just want to use normal cruise control but it won't let me use it.. this option is POS

ctuna · 04-03-2012, 09:58 PM

That picture is pretty fuzzy?

afsar · 04-04-2012, 04:05 AM

Better to post good quality picture to be able to tell. But you can look at it yourself can see any physical outside damage if present at all. This doesn't need any expertise in my opinion.

You shouldnot have never taken it for warranty repair when the cover was missing. It gives them a clue. Just get a cover and then you may want to give a try at another dealership. It is quite expensive part, I have been using it since past 4 years now and so far no problem. Good luck.

David1 · 04-04-2012, 09:56 AM

I have seen plenty of those units go bad due to road debrit. The lense cover gets so road rashed and you can't buy just that part. I recommend to everyone to clear bra the lens to protect it.

04-03-2012, 03:34 AM	#1
David Hyo Son New Member Drives: 328i coupe Join Date: Mar 2012 Location: houston Posts: 23 iTrader: (0)	Really??? physical damage?? I have ActiveCruse control on my e92 and it just stop working so I just went to dealer and get service under warranty. they said its physical damage so they will not fix it and they charge me for labor that they worked on it ($250). I just want you guys look at this picture and seems like physical damage? looks like jut cover is missing. should i try another dealer??? what do you guys think?? Attached Images
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04-03-2012, 10:48 AM	#2
ctuna Colonel Drives: 325xi 06 wagon MT Join Date: Jan 2010 Location: Santa Cruz, Ca Posts: 2,733 iTrader: (0)	Hard to tell from the picture Hard to tell from the picture On first look it looks like nothing has touched it. But what is the shadow in the lower hemisphere. Its a very rare and expensive option so you might have trouble finding anybody knowledgeable on it.

04-03-2012, 07:18 PM	#3
rollinstone157 Brotographer Drives: 2010 328i xDrive Sedan Join Date: Mar 2011 Location: NJ, USA Posts: 1,545 iTrader: (0) Garage List 2010 BMW 328i xDriv ... [3.33]	To me, it looks amiss. Even though the trim cover is missing, it seems far too hazy for it to be useful. I feel like something must have hit it, caused a crack somewhere (whatever caused you to lose the cover perhaps?) and water intruded the sensor unit. $250 in labor, for not doing anything to fix it, however, is bullshit. But it could be expensive to replace...just a warning :/ __________________ CPO Space Gray 2010 328i xDrive Sedan -\|- Premium -\|- Value -\|- Heated Seats/Steering Wheel -\|- PDC Fr./R -\|- Xenon -\|- Navigation -\|- Logic7 -\|- Installed -\|- Rear Fogs -\|- HighPerformanceBulbs Ultimate LED Interior Kit [courtesy, footwell, dome, + trunk modules] -\|- V-LEDS 9W Reverse Lights -\|- HPB 20W Angel Eyes -\|- Lots of Coding

04-03-2012, 09:58 PM	#5
ctuna Colonel Drives: 325xi 06 wagon MT Join Date: Jan 2010 Location: Santa Cruz, Ca Posts: 2,733 iTrader: (0)	Did it take a hit ? That picture is pretty fuzzy?

04-04-2012, 04:05 AM	#6
afsar First Lieutenant Drives: BMW 535d Join Date: Jul 2011 Location: London Posts: 301 iTrader: (2)	Better to post good quality picture to be able to tell. But you can look at it yourself can see any physical outside damage if present at all. This doesn't need any expertise in my opinion. You shouldnot have never taken it for warranty repair when the cover was missing. It gives them a clue. Just get a cover and then you may want to give a try at another dealership. It is quite expensive part, I have been using it since past 4 years now and so far no problem. Good luck. __________________ 535d LCI, Xenon Adaptive Headlights, Active Cruise Control 2 (with Stop and Go), Lane Departure Warning Retrofits M5 heated/lumbar/memory and active backrest adjustment seats, rear heated and through-loading seats, SAT Shifter with paddles (SA2TB) with EGS software, Head-Up Display, Rear blinds, Electric steering column, SA430 Folding and EC Mirrors, FLA (High Beam Assist), CIC, COMBOX, JBL MS-8, PDX-4, SWS-8 Audio.

04-03-2012, 08:27 PM	#4
David Hyo Son New Member Drives: 328i coupe Join Date: Mar 2012 Location: houston Posts: 23 iTrader: (0)	Yeah.. dealer told me it cost about 3k to fix it.. I just want to use normal cruise control but it won't let me use it.. this option is POS

04-04-2012, 09:56 AM	#7
David1 Colonel Drives: 09 E92 09 X5 Join Date: Mar 2007 Location: City With No Room For Ludicris Speed! Posts: 2,121 iTrader: (0)	I have seen plenty of those units go bad due to road debrit. The lense cover gets so road rashed and you can't buy just that part. I recommend to everyone to clear bra the lens to protect it. __________________ 2009 335i CoupeLBM - Black Dakota/Glacier aluminum-6spd\|Nav\|M-Sport\|Premium\|Logic7\|Heated Seats\|CA\|BMW Performance Suspension & M3 Control Arms\|M3 lip spoiler 2009 X5 3.0-AW-Black Dakota/Bamboo\|Premium\|Tech\|Cold Weather\|Ipod Rear Climate\| 07 335 coupe - Sold 07 X3 - Sold

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