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BMW 3-Series (E90 E92) Forum > E90/E92/E93 Marketplace (For Sale / Trade / Wanted) > Vendor Comments/Review/Feedback Forum > TERRIBLE service from **********s!! (resolved)



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      04-16-2012, 02:30 PM   #23
onesuperboi
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Maybe it's a good thing those m stickers fell off. After all, your not driving an M5 or m car.
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      04-16-2012, 02:37 PM   #24
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Quote:
Originally Posted by onesuperboi View Post
Maybe it's a good thing those m stickers fell off. After all, your not driving an M5 or m car.
It's a X3 with the M sport package, hence ///M labeled parts on the car from the factory

Topic is pretty much over since Alan is now helping me out with the situation...................
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      04-16-2012, 02:44 PM   #25
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Quote:
Originally Posted by Wilhelm View Post
Given the circumstances, a better gesture would have been to take care of the problem before you posted. Not sure the OP wants to keep hearing excuses why it didn't get done and that someone new is going to now try his best to get it taken care of promptly.

Your comment "this is the first time I am personally hearing about this issue" is not only an excuse, but if you really are the person who can get it done, a sad reflection on your company of a lack of awareness of what other employees are up to.

Hope next time you post the problem is resolved. Have a great day.
I'm not sure how you see that as an excuse? So what you're saying is that I should be omnipresent and know everything about every single issue? To be honest with you, that is a bit unrealistic. Again, I do my best to help everyone out to the best of my ability and yes, this is the first time that I have heard of this issue from the customer directly. I am already in direct communication with the OP and it is being resolved.
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      04-16-2012, 03:44 PM   #26
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I'm happy to say that Alan from **********s has stepped in and is getting this situation take care of, so I will be receiving the new ///M logos once they are ready from the supplier.
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      04-16-2012, 04:28 PM   #27
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Quote:
Originally Posted by **********s.com View Post
I'm not sure how you see that as an excuse?
You said it took you three months to find out about a problem the OP had been trying for the same three months to get resolved, as if there was no way you could have known any sooner. Saying you didn't know about it earlier, you are implying you could not have known about it earlier sounds like an excuse to me. And substituting a new promise to resolve the problem is not the same thing as actually delivering on the original promise. Although you seem to have made the OP happy. For now.

Sure, you can say "I am not responsible for things I don't know about." That's just another way of telling employees you manage, "Don't let me know about any problems or I might get the blame."

Some companies try to be proactive-- management tells the employees their goal as a company is to get problems resolved quickly, lets 'em know three months is not the company''s idea of "quickly", asks them if there are any problems that haven't been resolved, and asks if they need any assistance to get them resolved. Or you can use your approach-- don't worry about pissed off customers until one mentions it on an internet bulletin board that lots of potential customers might see.

I don't have a dog in this fight. You asked how what you said is an excuse. So I answered. The OP says he's happy with your new promises replacing the old promises made to him. But to me that falls way short of a solid message your company is one I should be doing business with.
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      04-16-2012, 05:09 PM   #28
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Clearly you have never had to manage employees before, never mind owning a business. There is one in every bunch...

Quote:
Originally Posted by Wilhelm View Post
You said it took you three months to find out about a problem the OP had been trying for the same three months to get resolved, as if there was no way you could have known any sooner. Saying you didn't know about it earlier, you are implying you could not have known about it earlier sounds like an excuse to me. And substituting a new promise to resolve the problem is not the same thing as actually delivering on the original promise. Although you seem to have made the OP happy. For now.

Sure, you can say "I am not responsible for things I don't know about." That's just another way of telling employees you manage, "Don't let me know about any problems or I might get the blame."

Some companies try to be proactive-- management tells the employees their goal as a company is to get problems resolved quickly, lets 'em know three months is not the company''s idea of "quickly", asks them if there are any problems that haven't been resolved, and asks if they need any assistance to get them resolved. Or you can use your approach-- don't worry about pissed off customers until one mentions it on an internet bulletin board that lots of potential customers might see.

I don't have a dog in this fight. You asked how what you said is an excuse. So I answered. The OP says he's happy with your new promises replacing the old promises made to him. But to me that falls way short of a solid message your company is one I should be doing business with.
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      04-16-2012, 05:38 PM   #29
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Ahahahahaahahah
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      04-16-2012, 05:54 PM   #30
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Quote:
Originally Posted by Wilhelm View Post
You said it took you three months to find out about a problem the OP had been trying for the same three months to get resolved, as if there was no way you could have known any sooner. Saying you didn't know about it earlier, you are implying you could not have known about it earlier sounds like an excuse to me. And substituting a new promise to resolve the problem is not the same thing as actually delivering on the original promise. Although you seem to have made the OP happy. For now.

Sure, you can say "I am not responsible for things I don't know about." That's just another way of telling employees you manage, "Don't let me know about any problems or I might get the blame."

Some companies try to be proactive-- management tells the employees their goal as a company is to get problems resolved quickly, lets 'em know three months is not the company''s idea of "quickly", asks them if there are any problems that haven't been resolved, and asks if they need any assistance to get them resolved. Or you can use your approach-- don't worry about pissed off customers until one mentions it on an internet bulletin board that lots of potential customers might see.

I don't have a dog in this fight. You asked how what you said is an excuse. So I answered. The OP says he's happy with your new promises replacing the old promises made to him. But to me that falls way short of a solid message your company is one I should be doing business with.
To clarify, I am not Elliott's manager nor am I an owner of the company. I am not the sales rep. who sold the wheels to the OP, my co-worker Elliott did. He was the one dealing with the OP about this situation, not me and no I wasn't aware of this previously. Today is the first time I spoke with the OP and that is when I posted my original response. I am not making excuses and am actually owning up to the delay. All I am doing is helping the customer out with his issue and helping him it get resolved as quickly as I possibly can. As you can see, the OP has clearly updated the thread letting you know that this is being taken care of. This is not a broken promise and I'm sure that my track record on here can speak for itself. Don't take my word for it, you can check out what others have said about myself just in the past few months below:

http://www.e90post.com/forums/showthread.php?t=670503
http://www.e90post.com/forums/showthread.php?t=672033
http://www.e90post.com/forums/showthread.php?t=672389
http://www.e90post.com/forums/showthread.php?t=673317
http://www.e90post.com/forums/showthread.php?t=675841
http://www.e90post.com/forums/showthread.php?t=667246
http://www.e90post.com/forums/showthread.php?t=674375
http://www.e90post.com/forums/showthread.php?t=672473
http://www.e90post.com/forums/showthread.php?t=663642
http://www.e90post.com/forums/showthread.php?t=663999
http://www.e90post.com/forums/showthread.php?t=665163
http://www.e90post.com/forums/showthread.php?t=665056
http://www.e90post.com/forums/showthread.php?t=665056
http://www.e90post.com/forums/showthread.php?t=667246
http://www.e90post.com/forums/showthread.php?t=667280
http://www.e90post.com/forums/showthread.php?t=667656
http://www.e90post.com/forums/showthread.php?t=668911
http://www.e90post.com/forums/showthread.php?t=670270
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      04-16-2012, 07:05 PM   #31
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In wilhelm's world. Everything must be perfect! Yeah right! There is no perfect company, but there are companies who actually try to resolve issues when they pop up like this one. Great service from Alan @ MB.
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      04-16-2012, 08:10 PM   #32
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i had nothing but positive experiences with modmargains, alan is awesome and always takes care of business..

but sorry OP, but on ebay you can buy stickers for like 10 bucks , and just show **********s how much you paid and tell them to refund you the amount you spent.

case closed
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      04-16-2012, 08:52 PM   #33
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Good that **********s stepped up, you geniuses that keep telling him to buy other stickers are either idiots with your money or like burning money.

And "O HELLA" how about I sell you my car, never ship it to you, then you buy another car and oh yeah- don't worry buddy, I'll reimburse you.

WOW.
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      04-16-2012, 09:00 PM   #34
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^lol calm down.
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