E90Post
 


TireRack
 
BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > Regional Forums > UK > BMW Insured Warranty



Reply
 
Thread Tools Search this Thread
      06-06-2012, 05:38 AM   #23
wallsmk2
Second Lieutenant
2
Rep
255
Posts

 
Drives: e91 325i
Join Date: Nov 2011
Location: exeter

iTrader: (0)

I didn't have to pay a diagnostics fee the last warranty work I had done. In fact, they had the car for 3 days just to diagnose the gearbox problem due to updates required, extensive road tests etc. Torque converter eventually replaced but a thoroughly excellent service all round. Had a courtesy car and eventually mondial organised a hire car and always felt they were on my side.

I won't be looking at any other warranty companies based on this level of service.
Appreciate 0
      06-06-2012, 05:39 AM   #24
mistryn
Lieutenant Colonel
mistryn's Avatar
35
Rep
1,998
Posts

 
Drives: BMW 335D
Join Date: Oct 2011
Location: Mids

iTrader: (7)

Quote:
Originally Posted by Guvernator View Post
Really, I thought this was common practice. I've just had to take my car in to my local dealer for a second time for some warranty work (car won't start) and each time I have been told that there is a 140 odd diagnostic fee which I don't pay if the fault turns out to be covered under warranty but if it isn't, then I have to stump up. Is this not right?
I too have BMW extended warranty and was told this when I enquired about a hypothetical situation, there would be 130 diagnostic fee to investigate. Should that fault be covered under warranty then I would not have to pay. If its not covered under the warranty then wave goodbye to the 130 regardless I get the work carried out at BMW or not.

In my case I would end up having to pay extra as I have a 250 excess with the policy. I am seriously considering whether to continue my BMW extended warranty. I have had the policy for about 6 months (touch wood) nothing majour has gone wrong. Things that have gone wrong are either not covered by the warranty or I could get it replaced under 250 (more the latter)

You may be wondering why I took out the policy in the first place and 2 things - turbos and the auto box. From what I have been told these tend to be bullet proof as not many have gone on the 335D's. But I still have a niggling thought in the back of my mind should either of these go wrong I am looking at 4 figures for replacemnt and fitting.

I will be deciding in a few months time whether to carry on with the policy
Appreciate 0
      06-06-2012, 07:02 AM   #25
zltm089
Major General
zltm089's Avatar
United Kingdom
90
Rep
7,421
Posts

 
Drives: 335i SE Coupe Space Grey
Join Date: Nov 2008
Location: LONDON

iTrader: (0)

Garage List
2006 BMW 335i  [5.00]
Quote:
Originally Posted by Guvernator View Post
Really, I thought this was common practice. I've just had to take my car in to my local dealer for a second time for some warranty work (car won't start) and each time I have been told that there is a 140 odd diagnostic fee which I don't pay if the fault turns out to be covered under warranty but if it isn't, then I have to stump up. Is this not right?
hmmm...don't think its fair on the customer...a good service advisor should be able to tell "roughly" if its likely to be covered or not....


they 're becoming like plumbers now, charging "call out charges!", wether you repair it or not...its 70....lol....
__________________

Current Car: E92 335i SE Dream Cars: AMG SL65 Black,GallardoSuperleggera, GTR 2012, Agera R, F430 Scuderia, DBS, EVO X FQ400, Lexus LFA, F10 M5, M4, GT3 RS4.0, Ferrari 458, Ferrari F12, R8 V10 plus, Jaguar F Type V8, Lamborghini LP700-4 Aventador, Chevrolet Camaro ZL1, C63 AMG Coupe Black, Vanquish 2012, Laferrari, GT3 991, McLaren 650s.
Appreciate 0
      06-06-2012, 07:19 AM   #26
Guvernator
Captain
9
Rep
616
Posts

 
Drives: BMW 335i SE Cabriolet
Join Date: Mar 2012
Location: LONDON

iTrader: (0)

Quote:
Originally Posted by zltm089 View Post
hmmm...don't think its fair on the customer...a good service advisor should be able to tell "roughly" if its likely to be covered or not....


they 're becoming like plumbers now, charging "call out charges!", wether you repair it or not...its 70....lol....
I suppose they do it for a bit of ar*e covering but it still leaves a nasty taste in the mouth. To be fair I don't think my local dealer is that great. From the accounts I have read on here, others have got much better service elsewhere so I may have to look further afield for my servicing\warranty work. It's a shame as it's where I bought the car and the sales team guys were spot on.
Appreciate 0
      06-06-2012, 07:42 AM   #27
zltm089
Major General
zltm089's Avatar
United Kingdom
90
Rep
7,421
Posts

 
Drives: 335i SE Coupe Space Grey
Join Date: Nov 2008
Location: LONDON

iTrader: (0)

Garage List
2006 BMW 335i  [5.00]
Quote:
Originally Posted by Guvernator View Post
I suppose they do it for a bit of ar*e covering but it still leaves a nasty taste in the mouth. To be fair I don't think my local dealer is that great. From the accounts I have read on here, others have got much better service elsewhere so I may have to look further afield for my servicing\warranty work. It's a shame as it's where I bought the car and the sales team guys were spot on.
which dealership do you use mate?
__________________

Current Car: E92 335i SE Dream Cars: AMG SL65 Black,GallardoSuperleggera, GTR 2012, Agera R, F430 Scuderia, DBS, EVO X FQ400, Lexus LFA, F10 M5, M4, GT3 RS4.0, Ferrari 458, Ferrari F12, R8 V10 plus, Jaguar F Type V8, Lamborghini LP700-4 Aventador, Chevrolet Camaro ZL1, C63 AMG Coupe Black, Vanquish 2012, Laferrari, GT3 991, McLaren 650s.
Appreciate 0
      06-06-2012, 07:56 AM   #28
NickP
Detailing
NickP's Avatar
United Kingdom
6
Rep
420
Posts

 
Drives: E90 330d
Join Date: May 2010
Location: Essex,UK

iTrader: (0)

Quote:
Originally Posted by mistryn View Post
I too have BMW extended warranty and was told this when I enquired about a hypothetical situation, there would be 130 diagnostic fee to investigate. Should that fault be covered under warranty then I would not have to pay. If its not covered under the warranty then wave goodbye to the 130 regardless I get the work carried out at BMW or not.

In my case I would end up having to pay extra as I have a 250 excess with the policy. I am seriously considering whether to continue my BMW extended warranty. I have had the policy for about 6 months (touch wood) nothing majour has gone wrong. Things that have gone wrong are either not covered by the warranty or I could get it replaced under 250 (more the latter)

You may be wondering why I took out the policy in the first place and 2 things - turbos and the auto box. From what I have been told these tend to be bullet proof as not many have gone on the 335D's. But I still have a niggling thought in the back of my mind should either of these go wrong I am looking at 4 figures for replacemnt and fitting.

I will be deciding in a few months time whether to carry on with the policy
I did the same with a 250 excess, and was seriously considering whether to renew or not as I haven't had any problems whatsoever since buying the car 2 years ago, but seeing as my CCC seems to have gone kaput just before the warranty was about to expire, then I think I'll be renewing again for peace of mind...
Appreciate 0
      06-06-2012, 08:06 AM   #29
Hotcoupe
Major General
Hotcoupe's Avatar
United Kingdom
70
Rep
6,105
Posts

 
Drives: Don't know yet!
Join Date: Jul 2007
Location: UK

iTrader: (2)

Garage List
Quote:
Originally Posted by Guvernator View Post
Really, I thought this was common practice. I've just had to take my car in to my local dealer for a second time for some warranty work (car won't start) and each time I have been told that there is a 140 odd diagnostic fee which I don't pay if the fault turns out to be covered under warranty but if it isn't, then I have to stump up. Is this not right?
That's certainly been the case where I've paid the diagnosis fee in the past,although 140.00 seems very excessive.
Appreciate 0
      06-06-2012, 10:50 AM   #30
Guvernator
Captain
9
Rep
616
Posts

 
Drives: BMW 335i SE Cabriolet
Join Date: Mar 2012
Location: LONDON

iTrader: (0)

Quote:
Originally Posted by zltm089 View Post
which dealership do you use mate?
I've mentioned them before, a large delearship group who share their name with a six sided shape based in Highgate, North London.

I also have a Stephen James not too far from me but by all accounts they aren't much better. Just a shame that you seem to have to play the "dealership lotto" game in order to find one with decent service.
Appreciate 0
      06-06-2012, 12:06 PM   #31
gangzoom
Major
13
Rep
1,209
Posts

 
Drives: E90 335i M sport
Join Date: Jun 2011
Location: Leicester

iTrader: (0)

My AUC warranty renewal for my 335i came in the post last week, went straight into the bin...if I had any confidence in my local BMW dealer I might have considered it, but since I don't, didn't ever bother looking at the quote. I've also modded my 335 quite a bit, and can see how BMW can get out of not paying for anything (which is fair enough since I've stuck things on the car which pushes the performance beyond what BMW designed it for).

Just got my car back from the local independent garage 1 mile from my house, just had oil service/air filter/spark plug change..paid less than 300 in total (if I don't count the dyno run..got 320bhp at the wheels but the printer wasn't working so no print outs )

For those people who have been unlucky, and have needed major things changing on the car the warranty makes financial sense, but you also have to remember overall the extended warranty scheme must make money for someone...BMW/Mondial aren't offering it because they care about your car

I have a "car" fund which I put something into every month in case things go wrong...only problem is every time it gets to 4 figures I go and blow it on another mod
Appreciate 0
      06-07-2012, 04:29 AM   #32
Guvernator
Captain
9
Rep
616
Posts

 
Drives: BMW 335i SE Cabriolet
Join Date: Mar 2012
Location: LONDON

iTrader: (0)

Quote:
Originally Posted by gangzoom View Post
If I had any confidence in my local BMW dealer I might have considered it, but since I don't, didn't ever bother looking at the quote.
This is the one an only reason why I might not renew the warranty come renewal time. My local dealer just doesn't inspire confidence that they are on my side, otherwise it would be a no brainer for me as my car isn't modded.
Appreciate 0
      06-07-2012, 11:20 AM   #33
briers
Ben
briers's Avatar
United Kingdom
34
Rep
1,971
Posts

 
Drives: XFR
Join Date: May 2010
Location: Midlands,UK

iTrader: (0)

Last year i had some minor issues but in total came to about 650

Initially they tried to wriggle out of the work, as they do, the car clearly had a mechanical problem but as there was piping included at some point they said they dont cover piping.

Anyway, eventually got it covered, there was also a diagnostics charge if no fault found.


This year i renewed but with excess. I'm of the opinion that if its anything to do with trim, headlight washer plates, or other minor things just DIY or find a good indie.

I have the warranty as a back up if anything major goes like turbos, injectors, fuel pump/system etc. I just think its too expensive if anything goes and it costs me 268 a year which suits me 100%.
Appreciate 0
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 04:31 AM.




e90post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST