Should I trust this dealer? - BMW 3-Series (E90 E92) Forum

vxb · 07-12-2012, 03:00 PM

On 6/23/12 I bought 2011 BMW 328 e90 from a BMW dealership in Baltimore. The car had only 90 miles on it and I assumed it was brand new.

Today I learned that the car's in-service date was 8/31/2011 and therefore I have only 3 years and 2 months left on my warranty and free maintenance.

Had this fact been disclosed to me at the time of purchase I might not have bought the car.

I talked to the sales manager and he assured me that the dealership will honor the actual date of purchase as far as warranty/maintenance services are concerned.

Should I trust the dealer since I don't have any official paper confirming that. Moreover even if they honor the warranty at their dealership, what would happen if the car breaks down outside Baltimore?

Can i expect BMW USA to help me in any way to rectify the problem?

WhyCry · 07-12-2012, 03:04 PM

Ask them to put this in writing, if they have any intention of honoring it, they will.

HAQ · 07-12-2012, 03:05 PM

get it in writing

Potty_Pants · 07-12-2012, 03:08 PM

Your asking the right questions.

The tough part is getting the legally binding answers.

Do you have any paperwork that shows it as a "NEW" car sale ?

Ask the dealership if "they" will honor or BMW will honor the warranty for the FULL 4 years as sold ? if the answer is them then get it in writing from GM. If the answer is BMW ask them when you can call BMW to verify the change to 4 years was made in their system ?

exhaust all options with the dealer first, then call bmw and backup your claim with them.

ppp

Turb0Surge · 07-12-2012, 03:08 PM

+1 writing. Don't take any sweet talking bs.

vxb · 07-12-2012, 03:22 PM

Thanks for the advice, guys. I emailed to the dealer with all the questions.
Just in case I also contacted a lawyer to see if I have any legal recourse.

Turb0Surge · 07-12-2012, 04:28 PM

Quote:

Originally Posted by vxb

Thanks for the advice, guys. I emailed to the dealer with all the questions.
Just in case I also contacted a lawyer to see if I have any legal recourse.

Good call on the lawyer.

middleagedhippie · 07-12-2012, 04:29 PM

Quote:

Originally Posted by vxb

Thanks for the advice, guys. I emailed to the dealer with all the questions.
Just in case I also contacted a lawyer to see if I have any legal recourse.

Your only recourse is if the car was represented as New. Why would a car with 90 miles on it, meaning test drives, have an inservice date six months earlier? Also, I assume you got a hell of a deal?

S3RI35 · 07-12-2012, 04:30 PM

yup, warranty has value... and you lost 10 months of it.

gatoman39 · 07-12-2012, 04:33 PM

I think you need to ask yourself, "should I trust myself?".
When you sign a contract to purchase a car, on top of that contract there is a box that says, condition of car "new" or "used".
You assumed a 2011 you bot in 2012 was new? Clearly you didn't even ask. Who goes into the second or possibly the largest financial transaction in one's life just assuming things? Sorry but you have no one to blame but yourself.

dan11 · 07-12-2012, 05:01 PM

Which dealer is this?

Kolyan2k · 07-12-2012, 05:03 PM

why not call BMW of America and ask them how much warranty left on the car ? what they tell you is what it really is.

vxb · 07-12-2012, 05:58 PM

The purchase order doesn't have any of the boxes (new, used, demo) checked off. The deal was Ok - $9k off MSRP and they gave me the full trade in value for my 2007 335.
It was Russel.

vxb · 07-12-2012, 06:16 PM

Called BMW USA - they will do nothing about it except registering a complain.

NGuyadeen · 07-12-2012, 06:35 PM

Quote:

Originally Posted by vxb

On 6/23/12 I bought 2011 BMW 328 e90 from a BMW dealership in Baltimore. The car had only 90 miles on it and I assumed it was brand new.

Today I learned that the car's in-service date was 8/31/2011 and therefore I have only 3 years and 2 months left on my warranty and free maintenance.

Had this fact been disclosed to me at the time of purchase I might not have bought the car.

I talked to the sales manager and he assured me that the dealership will honor the actual date of purchase as far as warranty/maintenance services are concerned.

Should I trust the dealer since I don't have any official paper confirming that. Moreover even if they honor the warranty at their dealership, what would happen if the car breaks down outside Baltimore?

Can i expect BMW USA to help me in any way to rectify the problem?

Dealerships are the most crooked individuals out there.

The Manager might not be working there 3 years from now

The dealership might close (Happening A Lot)

Get it in writing and make sure they put that info on your Car Vin so if you go somewhere else they can pull it up on a computer and see.

If they cant don't this and give you a hard time. Contact BMW Financial Services or the Appropriate Department and they will help you

vxb · 07-12-2012, 08:11 PM

I already called BMW USA and they told me that dealerships are private enterprises and BMW can't do anything about this matter. So far my emails to dealership remain unanswered. Will call them tomorrow. I'm also thinking of calling my credit card and see if they can do anything about it. I wonder if dealership is obligated to check off one of the new, used, demo boxes on the purchase order. In my case none of the boxes is checked.

gatoman39 · 07-12-2012, 08:19 PM

Quote:

Originally Posted by vxb

The purchase order doesn't have any of the boxes (new, used, demo) checked off. The deal was Ok - $9k off MSRP and they gave me the full trade in value for my 2007 335.
It was Russel.

Not purchase order Einstein, CONTRACT. It's a legally binding piece of paper that fully discloses all the financial information of the transaction. It has to say new or used on it. Do yourself a favor and don't get a mail order bride.

Kolyan2k · 07-12-2012, 08:26 PM

Quote:

Originally Posted by vxb

I already called BMW USA and they told me that dealerships are private enterprises and BMW can't do anything about this matter. So far my emails to dealership remain unanswered. Will call them tomorrow. I'm also thinking of calling my credit card and see if they can do anything about it. I wonder if dealership is obligated to check off one of the new, used, demo boxes on the purchase order. In my case none of the boxes is checked.

Yep. BMW USA can't really do much in many situations when dealer screws you

N55 · 07-12-2012, 08:35 PM

Always get it in writing if it's a big deal whether friend or not.

Bulldog 6 · 07-13-2012, 05:50 AM

You might hit the mileage before time anyway, just take some nice loing road trips and enjoy your car.

Potty_Pants · 07-13-2012, 08:18 AM

Quote:

Originally Posted by gatoman39

Not purchase order Einstein, CONTRACT. It's a legally binding piece of paper that fully discloses all the financial information of the transaction. It has to say new or used on it. Do yourself a favor and don't get a mail order bride.

you ok man... ?

Some of the "NOW" 50+ sheets of paper provided by the dealer does indicate "purchase order". It's easy to get confused now a days. Please give the guy a break.

My concern is how is the "no check box" handled ... I guess do the following.

Identify exactly how much warranty & Maintenance you will loose. Calculate the $ amount.

Contact the dealer and explain you would like the warranty revised with BMW to reflect the CORRECT information, Otherwise the $$$ is as follows. Then you may want to follow up with a lawyer... pay a couple hundred and have one send a letter to the GM... might be enough to resolve it.

good luck

ppp

vxb · 07-13-2012, 08:32 AM

I was actually refering to the "bill of Sale". After closer examination of my yellow copy I found an "x" sign that is badly misaligned both vertically and horizontally. However I also found another document "We owe/You owe" (I didn't have a check on me to pay the difference after the trade) whuch has the new check box checked off. Will call the business manager who handled all paperwork later today.

07-12-2012, 03:00 PM	#1
vxb Private Drives: 2011 e90 328 2007 335i coupe Join Date: Feb 2007 Location: 21209 Posts: 80 iTrader: (0)	Should I trust this dealer? On 6/23/12 I bought 2011 BMW 328 e90 from a BMW dealership in Baltimore. The car had only 90 miles on it and I assumed it was brand new. Today I learned that the car's in-service date was 8/31/2011 and therefore I have only 3 years and 2 months left on my warranty and free maintenance. Had this fact been disclosed to me at the time of purchase I might not have bought the car. I talked to the sales manager and he assured me that the dealership will honor the actual date of purchase as far as warranty/maintenance services are concerned. Should I trust the dealer since I don't have any official paper confirming that. Moreover even if they honor the warranty at their dealership, what would happen if the car breaks down outside Baltimore? Can i expect BMW USA to help me in any way to rectify the problem? Last edited by vxb; 07-12-2012 at 03:08 PM. Reason: typo
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07-12-2012, 03:05 PM	#3
HAQ Lieutenant Drives: Fast Join Date: Mar 2010 Location: Dallas Posts: 554 iTrader: (5)	get it in writing __________________ [size="2"]335 E92 Space Gray/Coral/Aluminum/6MT

07-12-2012, 03:08 PM	#4
Potty_Pants Colonel Drives: 2012 Genesis Sedan Rspec Join Date: Apr 2007 Location: Southern NJ Posts: 2,083 iTrader: (0)	Your asking the right questions. The tough part is getting the legally binding answers. Do you have any paperwork that shows it as a "NEW" car sale ? Ask the dealership if "they" will honor or BMW will honor the warranty for the FULL 4 years as sold ? if the answer is them then get it in writing from GM. If the answer is BMW ask them when you can call BMW to verify the change to 4 years was made in their system ? exhaust all options with the dealer first, then call bmw and backup your claim with them. ppp __________________ Olds Starfire > Chevy Malibu > Isuzu I-mark RS & Honda Magna 500 > Grand Am GT & YSR50 > Nissan Maxima & Ninja 750 > X-Wife > Hyundai Excel > Honda Prelude > Honda Accord > Honda Prelude & Ninja 250> Infiniti G35 > E90 335i > Hyundai Genesis Rspec, Hyunadai Sonata > Kia Sorento > Honda CRV-EX

07-12-2012, 03:08 PM	#5
Turb0Surge Major Drives: BLACK e90 335i Join Date: May 2012 Location: Lincoln, CA Posts: 1,329 iTrader: (0)	+1 writing. Don't take any sweet talking bs. __________________

07-12-2012, 04:30 PM	#9
S3RI35 definitely two turbos. Drives: 09E90 (335i) Join Date: Feb 2012 Location: HTX Posts: 1,580 iTrader: (3)	yup, warranty has value... and you lost 10 months of it. __________________ '09 335i /i\ ZSP /\|\ CA /i\ Piano Trim /\|\ BMW PE /i\ AG M359

07-12-2012, 03:04 PM	#2
WhyCry Private First Class Drives: 335 Join Date: Jan 2012 Location: canada Posts: 140 iTrader: (0)	Ask them to put this in writing, if they have any intention of honoring it, they will.

07-12-2012, 03:22 PM	#6
vxb Private Drives: 2011 e90 328 2007 335i coupe Join Date: Feb 2007 Location: 21209 Posts: 80 iTrader: (0)	Thanks for the advice, guys. I emailed to the dealer with all the questions. Just in case I also contacted a lawyer to see if I have any legal recourse.

07-12-2012, 04:33 PM	#10
gatoman39 Major Drives: 2011 E92 335 M-Sport Join Date: Feb 2010 Location: LA Posts: 1,343 iTrader: (0) Garage List 2011 E92 335i M Sport [0.50] 2011 535i Sport [0.00]	I think you need to ask yourself, "should I trust myself?". When you sign a contract to purchase a car, on top of that contract there is a box that says, condition of car "new" or "used". You assumed a 2011 you bot in 2012 was new? Clearly you didn't even ask. Who goes into the second or possibly the largest financial transaction in one's life just assuming things? Sorry but you have no one to blame but yourself. __________________

07-12-2012, 05:01 PM	#11
dan11 Private First Class Drives: 335i Join Date: Oct 2008 Location: Bmore, Md Posts: 134 iTrader: (0)	Which dealer is this?

07-12-2012, 05:03 PM	#12
Kolyan2k Brigadier General Drives: 2006 S2000 Join Date: Apr 2010 Location: Boston Posts: 3,501 iTrader: (1)	why not call BMW of America and ask them how much warranty left on the car ? what they tell you is what it really is.

07-12-2012, 05:58 PM	#13
vxb Private Drives: 2011 e90 328 2007 335i coupe Join Date: Feb 2007 Location: 21209 Posts: 80 iTrader: (0)	The purchase order doesn't have any of the boxes (new, used, demo) checked off. The deal was Ok - $9k off MSRP and they gave me the full trade in value for my 2007 335. It was Russel.

07-12-2012, 06:16 PM	#14
vxb Private Drives: 2011 e90 328 2007 335i coupe Join Date: Feb 2007 Location: 21209 Posts: 80 iTrader: (0)	Called BMW USA - they will do nothing about it except registering a complain.

07-12-2012, 08:11 PM	#16
vxb Private Drives: 2011 e90 328 2007 335i coupe Join Date: Feb 2007 Location: 21209 Posts: 80 iTrader: (0)	I already called BMW USA and they told me that dealerships are private enterprises and BMW can't do anything about this matter. So far my emails to dealership remain unanswered. Will call them tomorrow. I'm also thinking of calling my credit card and see if they can do anything about it. I wonder if dealership is obligated to check off one of the new, used, demo boxes on the purchase order. In my case none of the boxes is checked.

07-12-2012, 08:35 PM	#19
N55 Major Drives: 2012 335IS E92 Join Date: Nov 2010 Location: Pittsburgh Posts: 1,133 iTrader: (1) Garage List 2012 BMW 335IS [3.20] 2011 BMW 335XI (SOLD) [2.33] 2008 BMW 335xi (SOLD) [5.00]	Always get it in writing if it's a big deal whether friend or not. __________________ 2008 335xi E90 Alpine White - Sold - 8/19/10 > 2011 335xi E90 Jet Black - Sold - 6/27/12 > 2012 335IS E92 Crimson Red - Current

07-13-2012, 05:50 AM	#20
Bulldog 6 The Logistician Drives: 2007 328i TiAg Join Date: Feb 2007 Location: Fayettenam Posts: 739 iTrader: (0) Garage List 2007 328i E90 [0.00]	You might hit the mileage before time anyway, just take some nice loing road trips and enjoy your car.

07-13-2012, 08:32 AM	#22
vxb Private Drives: 2011 e90 328 2007 335i coupe Join Date: Feb 2007 Location: 21209 Posts: 80 iTrader: (0)	I was actually refering to the "bill of Sale". After closer examination of my yellow copy I found an "x" sign that is badly misaligned both vertically and horizontally. However I also found another document "We owe/You owe" (I didn't have a check on me to pay the difference after the trade) whuch has the new check box checked off. Will call the business manager who handled all paperwork later today.

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