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BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > General E90 Sedan / E91 Wagon / E92 Coupe / E93 Cabrio > Should I trust this dealer?



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      07-13-2012, 08:45 AM   #23
JuppiOne
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agree with everyone, have the manager put it in writing, I don;t trust sales, they will say anything they want to make a sales and get out of troubles, not on paper = they can lie and deny anything later
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      07-13-2012, 08:47 AM   #24
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Quote:
Originally Posted by vxb
On 6/23/12 I bought 2011 BMW 328 e90 from a BMW dealership in Baltimore. The car had only 90 miles on it and I assumed it was brand new.

Today I learned that the car's in-service date was 8/31/2011 and therefore I have only 3 years and 2 months left on my warranty and free maintenance.

Had this fact been disclosed to me at the time of purchase I might not have bought the car.

I talked to the sales manager and he assured me that the dealership will honor the actual date of purchase as far as warranty/maintenance services are concerned.

Should I trust the dealer since I don't have any official paper confirming that. Moreover even if they honor the warranty at their dealership, what would happen if the car breaks down outside Baltimore?

Can i expect BMW USA to help me in any way to rectify the problem?
What dealer in bmore? My friend just bought one from Towson, and had a few issues; but then the dealer stepped up.
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      07-13-2012, 09:16 AM   #25
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      07-13-2012, 01:11 PM   #26
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Talked to the business manager and he promised both an email and an official letter stating that the BMW warranty and maintenance started on the date of purchase.
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      07-13-2012, 01:33 PM   #27
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Quote:
Originally Posted by vxb View Post
Talked to the business manager and he promised both an email and an official letter stating that the BMW warranty and maintenance started on the date of purchase.
Figured that would be the outcome. Russel is a very good BMW dealership, both from a sales and service perspective. They've always bent over backwards to be accommodating whenever I've needed anything. I think that's one of the benefits of living in an area with so many local BMW dealerships competing for business (Tischer, Russel, Passport, Towson, Bel Air, Northwest, Silver Spring, etc.).
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      07-13-2012, 03:19 PM   #28
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Originally Posted by Kolyan2k View Post
Yep. BMW USA can't really do much in many situations when dealer screws you
Yea it can, the dealer is the agent of BMW USA and BMW USA is liable for any actions taken by that dealer. If the dealer sold a "new car' to a purchaser, BMW USA is on the hook for the warranty . . its recourse is only against the dealer. The hapless victim of the rogue dealer may go after BMW USA if the car is sold under misrepresented conditions.
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      07-13-2012, 03:38 PM   #29
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Originally Posted by middleagedhippie View Post
Yea it can, the dealer is the agent of BMW USA and BMW USA is liable for any actions taken by that dealer.
no they are not liable. they can assist you and file a complain against dealer, but dealership makes the final call.

BMW of America only liable for their cars that are under warranty
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      07-13-2012, 04:38 PM   #30
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Quote:
Originally Posted by gatoman39 View Post
I think you need to ask yourself, "should I trust myself?".
When you sign a contract to purchase a car, on top of that contract there is a box that says, condition of car "new" or "used".
You assumed a 2011 you bot in 2012 was new? Clearly you didn't even ask. Who goes into the second or possibly the largest financial transaction in one's life just assuming things? Sorry but you have no one to blame but yourself.
Although the buyer didn't do his due diligence, I'm sure the dealership has to disclose the warranty information.

I would check your contract and see if there is anything on there that mentions the warranty issue and or new/used status of your car.

It sounds like they sold it as a new car and didn't disclose any information on the status of the warranty in which case they will have to honor the warranty from purchase date.
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      07-13-2012, 05:08 PM   #31
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Originally Posted by Kolyan2k View Post
no they are not liable. they can assist you and file a complain against dealer, but dealership makes the final call.

BMW of America only liable for their cars that are under warranty
You are misapprehending what I am saying. BMW USA is liable AS A MATTER OF LAW for the actions of its agent, in this case the dealer. Regardless, the true final say is from neither the dealer nor BMW USA, but a Court that has jurisdiction over the matter. Dealers do not get to scam a customer and walk away with impunity if the customer chooses to do something about it. There are civil penalites for doing so, including something most states have called the unfair trade practices act, or something close to it.
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      07-13-2012, 05:55 PM   #32
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Quote:
Originally Posted by Masterkush View Post
Although the buyer didn't do his due diligence, I'm sure the dealership has to disclose the warranty information.

I would check your contract and see if there is anything on there that mentions the warranty issue and or new/used status of your car.

It sounds like they sold it as a new car and didn't disclose any information on the status of the warranty in which case they will have to honor the warranty from purchase date.
As I said before, one of the docs signed by a business manager states the car as "new". Also both the sales and business managers admited verbally that they'd misrepresented the car. So far I'm waiting on an email and letter confirming the full warranty/maintenance. I hoped I'd have an email by EOB today but it doesn't look it's going to happen today.
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