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      10-10-2012, 01:13 PM   #1673
chilled_fire
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ACM Customer Service

Just wanted to add my experience from last night(yes night) at ACM.

I was at ACM shop around 5pm to get new AG 310 installed. everything was done by 7-7:30 ish i believe.
I left the place and could feel the DWS smoother than the runflats
As soon as i was on highway at speeds above 60 i started feeling vibrations. as speed increased so did the vibrations. Went back, reached shop at around 8:15pm, shop was closed
called up just to check and to my luck Tom replied. i told him the situation, he was really helpful and opened the shop, checked the front wheel, balancing was slightly off, fixed it, then again test drive, the problem was still not solved, this time checked the left back wheel and found the problem which was fixed . after a test run there were no issues. By the time we were done it was almost 10pm.

I have never in my life experienced such customer support. Tom was not only fixing the problem but also explained me alot of things about wheel balancing which i was not aware.

Thank you ACM(Lalit,Tom) as I would have to drive my other car to Vermont tonight if the issue was not resolved yesterday night.
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      10-10-2012, 01:38 PM   #1674
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Quote:
Originally Posted by chilled_fire View Post

I have never in my life experienced such customer support. Tom was not only fixing the problem but also explained me alot of things about wheel balancing which i was not aware.

Thank you ACM(Lalit,Tom) as I would have to drive my other car to Vermont tonight if the issue was not resolved yesterday night.
ACM = solid customer service on consistent basis
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      10-10-2012, 01:47 PM   #1675
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Agreed

ACM last night :
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      10-10-2012, 08:31 PM   #1676
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Quote:
Originally Posted by chilled_fire View Post
Just wanted to add my experience from last night(yes night) at ACM.

I was at ACM shop around 5pm to get new AG 310 installed. everything was done by 7-7:30 ish i believe.
I left the place and could feel the DWS smoother than the runflats
As soon as i was on highway at speeds above 60 i started feeling vibrations. as speed increased so did the vibrations. Went back, reached shop at around 8:15pm, shop was closed
called up just to check and to my luck Tom replied. i told him the situation, he was really helpful and opened the shop, checked the front wheel, balancing was slightly off, fixed it, then again test drive, the problem was still not solved, this time checked the left back wheel and found the problem which was fixed . after a test run there were no issues. By the time we were done it was almost 10pm.

I have never in my life experienced such customer support. Tom was not only fixing the problem but also explained me alot of things about wheel balancing which i was not aware.

Thank you ACM(Lalit,Tom) as I would have to drive my other car to Vermont tonight if the issue was not resolved yesterday night.
Glad we were able to help you out!

Quote:
Originally Posted by DSC_OFF View Post
ACM = solid customer service on consistent basis
Thanks, Danny!

Quote:
Originally Posted by chilled_fire View Post
Agreed

ACM last night :
Looking
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      10-10-2012, 09:34 PM   #1677
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Quote:
Originally Posted by chilled_fire View Post
Agreed

ACM last night :
Sex on wheels! Looks hot!
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      10-10-2012, 09:48 PM   #1678
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Sex on wheels! Looks hot!
i second this.....and approve of this msg ....lol
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      10-11-2012, 07:53 AM   #1679
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Quote:
Originally Posted by chilled_fire View Post
Agreed

ACM last night :
I left like 20 mins before you gettng my performance wheel installed in the AW M3...
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      10-11-2012, 10:41 AM   #1680
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Quote:
Originally Posted by chilled_fire View Post
Just wanted to add my experience from last night(yes night) at ACM.

I was at ACM shop around 5pm to get new AG 310 installed. everything was done by 7-7:30 ish i believe.
I left the place and could feel the DWS smoother than the runflats
As soon as i was on highway at speeds above 60 i started feeling vibrations. as speed increased so did the vibrations. Went back, reached shop at around 8:15pm, shop was closed
called up just to check and to my luck Tom replied. i told him the situation, he was really helpful and opened the shop, checked the front wheel, balancing was slightly off, fixed it, then again test drive, the problem was still not solved, this time checked the left back wheel and found the problem which was fixed . after a test run there were no issues. By the time we were done it was almost 10pm.

I have never in my life experienced such customer support. Tom was not only fixing the problem but also explained me alot of things about wheel balancing which i was not aware.

Thank you ACM(Lalit,Tom) as I would have to drive my other car to Vermont tonight if the issue was not resolved yesterday night.
Thanks for the kind words Avinash. Wheels look awesome and I hope you're having a good trip!

Quote:
Originally Posted by DSC_OFF View Post
ACM = solid customer service on consistent basis


Quote:
Originally Posted by ultimateendz View Post
i second this.....and approve of this msg ....lol
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      10-11-2012, 12:18 PM   #1681
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Can u pm me price for hpfp, 2 injectors and helix fmic install?
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      10-11-2012, 12:49 PM   #1682
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Quote:
Originally Posted by Lalit@AUTOcouture View Post

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      10-11-2012, 01:26 PM   #1683
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Can u pm me price for hpfp, 2 injectors and helix fmic install?
PM sent
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      10-11-2012, 05:28 PM   #1684
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ACM is the best...dont waste your time anywhere else :-)
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      10-11-2012, 11:45 PM   #1685
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Yep! I'm ready to bite the bullet on some KW V1's! This xdrive needs to sit a bit lower... Sal! Help!
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      10-12-2012, 12:28 AM   #1686
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pm'ed both Sal and Lalit... someone please respond!
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      10-12-2012, 05:52 AM   #1687
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pm'ed both Sal and Lalit... someone please respond!

at 1am?
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      10-12-2012, 10:10 AM   #1688
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Quote:
Originally Posted by BobS View Post
ACM is the best...dont waste your time anywhere else :-)
just got tracking on the turbos.....

Quote:
Originally Posted by MoBounce View Post
Yep! I'm ready to bite the bullet on some KW V1's! This xdrive needs to sit a bit lower... Sal! Help!
Text me I'll hook it up!!

Quote:
Originally Posted by jetblackcoupe View Post
pm'ed both Sal and Lalit... someone please respond!
Shooting you a PM now. Don't remember getting one from ya
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      10-12-2012, 10:38 AM   #1689
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Ordered up some KW V1's from Sal today... very excited! Thanks for the great deal and customer service!
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      10-12-2012, 11:27 AM   #1690
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at 1am?
no. over the past 3 days
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      10-12-2012, 11:46 AM   #1691
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no. over the past 3 days
ahh....ill get em for ya
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      10-12-2012, 11:52 AM   #1692
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no. over the past 3 days
PM sent
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      10-12-2012, 11:54 AM   #1693
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PM sent
thanks
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      10-15-2012, 09:47 PM   #1694
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Quote:
Originally Posted by Sal@AUTOcouture View Post
Looking
lol, thanks.

Quote:
Originally Posted by Reketjr View Post
Sex on wheels! Looks hot!
thanks. she does next up KW v1

Quote:
Originally Posted by ultimateendz View Post
i second this.....and approve of this msg ....lol
, have seen you and your car at the shop . i bet ur beast is louder than the train passing by ACM :P

Quote:
Originally Posted by alofoque View Post
I left like 20 mins before you gettng my performance wheel installed in the AW M3...
kool, pics ?

Quote:
Originally Posted by Lalit@AUTOcouture View Post
Thanks for the kind words Avinash. Wheels look awesome and I hope you're having a good trip!
yeah, i and my car did enjoyed Vermont on new wheels.
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Last edited by chilled_fire; 10-16-2012 at 09:57 AM.
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