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      10-03-2012, 12:08 PM   #1
Sparky68
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BMW Warranty Question

Evening peeps

Quick question as i am getting mixed answers from various places!
I want to stick the 335i under BMW's warranty scheme due to the HPFP / Wastegate issue's etc and here lies the problem. I have been getting conflicting answers about the service requirements.

Some have said that it has to be serviced by BMW and others say as long as it is done to schedule and with BMW parts it will still be covered.

Just been to see a independent [who i know quite well] and he back's up the "as long as blah blah"

So gents, what is correct?
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      10-03-2012, 12:25 PM   #2
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IMO there are 2 types of warranty, other warranties from 3rd parties are not worth considering

First one is if you buy from a main BMW dealer and the manufacturar warranty/AUC warranty - as far as I am aware servicing must be done by BMW dealer to retain warranty - however there is some grey area on this as well some say to keep manufacturar warranty you can get it done elsewhere as long as genuine parts and VAT reg due to EU block exemption etc But not certain of this

Secondly, if you take out the BMW extended insured warranted (provided by Mondial not BMW themselves note) then the rule was you car must have full BMW S/H and serviced at BMW. However in the last couple of months there has been some changes and I have confirmation that BMW mondial insured warranty state that you can use a independant garage as long as they use Genuine parts and are VAT registered.
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      10-03-2012, 12:31 PM   #3
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Quote:
Originally Posted by mistryn View Post
IMO there are 2 types of warranty, other warranties from 3rd parties are not worth considering

First one is if you buy from a main BMW dealer and the manufacturar warranty/AUC warranty - as far as I am aware servicing must be done by BMW dealer to retain warranty - however there is some grey area on this as well some say to keep manufacturar warranty you can get it done elsewhere as long as genuine parts and VAT reg due to EU block exemption etc But not certain of this

Secondly, if you take out the BMW extended insured warranted (provided by Mondial not BMW themselves note) then the rule was you car must have full BMW S/H and serviced at BMW. However in the last couple of months there has been some changes and I have confirmation that BMW mondial insured warranty state that you can use a independant garage as long as they use Genuine parts and are VAT registered.
I'm assuming that the Op's referring to the extended warranty,if that is the case I'd agree with the above second paragraph (I'm not disagreeing with the first either )
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      10-03-2012, 12:36 PM   #4
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Yes that is what i am trying to get a definite answer on. If my local BMW inde' can do the servicing and the warranty remains intact then i will be happy.
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      10-03-2012, 02:39 PM   #5
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If in doubt ring up Insured warranty and get them to send you a confirmation email re servicing and validity of the waranty

This is the respose I got -

Quote:
Dear Mr,

Thank you for choosing to purchase BMW Insured Warranty. Following our recent telephone conversation, this email is to confirm that in order to keep your BMW Insured Warranty policy valid, all service work must be carried out in accordance with the manufacturer’s specifications.

The full manufacturer’s specifications can be found in your vehicle handbook and these would include having your vehicle serviced at a VAT registered garage whilst only using genuine BMW parts. Proof of your service may be requested at the point of making a claim.

Please note all repairs must be completed by an Approved BMW Dealership.

If you do have any further questions or queries please do not hesitate to contact me.

Yours Sincerely

BMW Insured Warranty Services Co-ordinator

BMW Insured Warranty Services
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      10-03-2012, 03:28 PM   #6
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Quote:
Originally Posted by mistryn View Post
If in doubt ring up Insured warranty and get them to send you a confirmation email re servicing and validity of the waranty

This is the respose I got -
Confirms what the inde said then, servicing as long as using BMW parts and on schedule, if i am reading your post correct.
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      10-03-2012, 03:49 PM   #7
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Quote:
Originally Posted by mistryn View Post
However in the last couple of months there has been some changes and I have confirmation that BMW mondial insured warranty state that you can use a independant garage as long as they use Genuine parts and are VAT registered.
Really?!

i have not seen anything... interested to learn more
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      10-03-2012, 03:51 PM   #8
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Really?!

i have not seen anything... interested to learn more
My BMW independent [ex Murketts BMW employee] said same thing.
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      10-03-2012, 04:48 PM   #9
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I work for Land Rover and as above in a previous message if the vehicle is still in warranty regardless of manufacturers or extended then the services can be carried out by an independent as long as it's too manufacturers specification and using genuine parts. BMW are no exception to this! If the warranty company is telling you different then they are lying. I deal a lot with Land Rover and Jaguar extended warrantys which are both dealt with by Mondial/Car care so know a fair amount about them.
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      10-03-2012, 05:18 PM   #10
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I work for Land Rover and as above in a previous message if the vehicle is still in warranty regardless of manufacturers or extended then the services can be carried out by an independent as long as it's too manufacturers specification and using genuine parts. BMW are no exception to this! If the warranty company is telling you different then they are lying. I deal a lot with Land Rover and Jaguar extended warrantys which are both dealt with by Mondial/Car care so know a fair amount about them.
Excellent, thanks for clearing that up.
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      10-04-2012, 06:07 AM   #11
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Yep Mondial changed the wording on their warranties just a few months ago to enable you to use an indie, previously you had to take it to a main dealer.

However I would say that even with that change it might be worth going to a main dealer anyway. I got the cost of a main dealer service to within about £100 of what an indie was charging by just shopping around at different main dealers, playing them off each other and providing my own oil (see my 335i servicing thread) and IMO a £100 difference is worth it to retain the full BMW service history as it will be easier to sell the car on with it come resale time.
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      10-04-2012, 06:51 AM   #12
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goody goody good good!
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      10-04-2012, 09:24 AM   #13
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I was thinking about replacing everything myself apart from Oil & filter and then just paying for that? bet it's still £120+ though
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