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BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > New & Preowned BMW Ordering / Pricing / Tracking Information Forum (including European Delivery) > BMW Dealer Reviews + Ratings Forum > Mount Kisco BMW



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      09-09-2012, 10:36 PM   #1
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Mount Kisco BMW

They are located in NY, I use to deal with pace bmw and they were the absolute worse, I decided to take my car to BMW mount kisco for turbo warranty repair since I didn't want a shaddy shop such as pace working on my car.

They did a great job, Vincent the service manager and Rick the service adviser both worked hard to get my car back to where it use to be! it's like having a brand new car and I can't thank them enough.

Massive follow up before and after. They kept me up to date on my car. Returned all my phone calls. Pace would always leave me in the dark, never call me back always made me feel uncomfortable, not mount kisco bmw, they were TOP notch in every category.

Friendly staff, lovely show room, free soda! was great!

I highly recommend if you are in the Tri state area and need a top notch service center, mount kisco is highly recommended.
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      10-29-2012, 04:27 PM   #2
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I have to agree. I had issues with my 335i within weeks of purchase (non-BMW dealer). The first BMW dealer was absolutely useless. Mount Kisco BMW was recommended by my Uncle. Mount Kisco was able to fix my car under warranty. I was completely satisfied with their service.
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      12-24-2012, 03:33 PM   #3
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Thanks for the update! Have been rubbed the wrong way by both Ray Catena BMW and Greenwich BMW - Port Chester
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      08-30-2013, 03:20 PM   #4
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Is mt kisco mod friendly? Anyone know?
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      09-17-2013, 09:41 AM   #5
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I have to agree with Pace being awful but this is more on a sales side of things. I looked at a 335 a few weeks ago and there sales team was so rude and disorganized.

"We have it in our other lot, why dont you call me later and I will let you know if it is here or not"

Prestige in Ramsey NJ was excellent, the salesman was on top of everything and still keeps in touch with me, and I walked out with a killer deal on a sweet 335i Xdrive.

Mount Kisco and Ridgefield BMW are my closest dealers though. Ridgefield is pretty awful though so I know I will be going to Kisco for all future service.
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      06-20-2014, 04:34 PM   #6
montegokid94
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Is kisco mod friendly? I need a steering column looked at but am FBO.
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      06-20-2014, 05:07 PM   #7
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i wanna know if they are mod friendly as well
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      06-21-2014, 03:56 PM   #8
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I bought my car there from Jack. I would definitely go back there. They were great to deal with.
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      06-23-2014, 03:02 PM   #9
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Just recently had regular maintenance done at Kisco. Good people - generally pretty solid service. Once in a while I've had to have them go back to look at the same issue, but can generally be trusted to do the right thing. Usually deal with Vincent Robustello directly and have had nothing, but positive experiences with him. Even was able to negotiate the price of labor on repair work to our X3 35i (let Mom borrow the car and she planted it into a curb at 35 MPH). All in all it's been a pleasant experience dealing with them.
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      08-04-2014, 01:12 PM   #10
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The SM Vincent can't bother to return a single call or email.

Still I figured I'd get a oil change there as they are the closest, I called to ask how much they charge they quoted $179 LOL.

What a bunch of turds.
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