Poor service from Duke Dynamics!

styler · 10-31-2012, 11:13 AM

I ordered a quad diffuser for my E90 m-sport from duke dynamics. I thought for the price i was paying for the item i would get a good quality product and customer service.

But to my disappointment i got neither! I had to wait over 2 months till i actually received the diffuser after chasing them endlessly. When it arrived it was cracked is several places and had one major crack at the top of the diffuser. Also the quality of the finishing of the carbon was poor and in some places really bad in exposed sun light there are white marks all over it where the carbon wrapping has not been done properly.

After contacting them to ask for a replacement I was told to make a claim against the courier myself and send them the reference number??? How can a customer claim compensation when the customer is not the party who sent it in the first place? Also due to the delay in receiving the item i can no longer claim a refund on paypal. I was also told to see if I could have the item sent back free of charge by the courier????

I got excuse after excuse saying the new diffuser will take weeks to send out and that i have to make the claim form the courier myself. After a while I got fed up and told Sean at DD that i would take it to my bodyshop to see if they can spray it to cover the areas that were cracked even though the whole point of paying extra for the carbon diffuser is to leave it unpainted.

The body shop saw the damaged parts and said i would have to spray most of the diffuser, so i came back to Sean informing that i want a replacement and have heard nothing since. What a joke!!!

I ordered the diffuser in July!!!

project335i · 10-31-2012, 11:17 AM

Wow I have heard mostly bad things about Duke Dynamics and a few good things. Really makes me not want to give them any sort of business in the future

JoeyBananaz18 · 10-31-2012, 11:54 AM

That looks like shit. DD is praised by everyone (at least on styling), and I inf fact love their vented e92 hood. But I'll wait to find one used. Terrible.

styler · 10-31-2012, 12:10 PM

Quote:

Originally Posted by project335i

Wow I have heard mostly bad things about Duke Dynamics and a few good things. Really makes me not want to give them any sort of business in the future

Quote:

Originally Posted by JoeyBananaz18

That looks like shit. DD is praised by everyone (at least on styling), and I inf fact love their vented e92 hood. But I'll wait to find one used. Terrible.

I'm not one to usually make a fuss but i have exhausted all possible avenues. Thought posting up my disappointment was now warranted. I do love the shape of the diffuser but i have yet to test fit it.

I'm sure there are many satisfied customers that have used DD but not replacing a damaged item and one that clearly has defects from production is appalling customer service .

Enza · 10-31-2012, 12:16 PM

wrong forum brother. you might get more response from them at vendor feedback forum.

335ikiid · 10-31-2012, 12:20 PM

thats dissapointing:/

Hooy · 10-31-2012, 12:23 PM

Damn, owned =/

wdeerfield · 10-31-2012, 12:24 PM

that'll buff right out.

e92LuNaTiC · 10-31-2012, 12:35 PM

Yikes! I've heard mixed reviews from DD... some good, some bad. Sorry to hear OP

Simple5 · 10-31-2012, 12:40 PM

Sell it at a slight loss and purchase through a middle man. It will save you the headache of going through DD... with that said I offer 300

cooler2442 · 10-31-2012, 12:50 PM

Shady.

rbtamms · 10-31-2012, 03:07 PM

I wanted to order a CSL trunk from DD but I've seen some bad reviews & complains. So, I just waited for a used one from one of the member here. Atleast, the seller guaranteed the item before I paid him. When I got the trunk, it was in excellent form & nothing I can complain about. Buy one from a middle man.

manutdas11 · 10-31-2012, 03:42 PM

Damn, and I wanted to get a diffuser from them...Looks like I'll just wrap my M-sport bumber diffuser instead.

///M3NACE · 10-31-2012, 03:51 PM

The OP is from the UK so its possible somehow it got lost in transit? It is their fault not yours.

I remember i bought rims from a fellow member and he made UPS package them and insure them and when they came the boxes had all the rims exposed. I contacted them and they told me it wasn't their fault and they didn't package them. I contacted the seller and he went to the UPS store and contacted corporate and made it right. At the end both parties were satisfied and I got to keep the damaged ( superficial) wheels.

This is from a member and if the company doesn't make it right contact BBB and file a complaint against them.

styler · 10-31-2012, 05:39 PM

I would understand if the box the diffuser came in was damaged, but it wasn't damaged at all i still have it. I can't see how the diffuser could have got damaged in transit. All the finishing issues with the product make me think DD just sent the item knowing it was damaged because I kept hassling them to send it as I was waiting for such a long time.

Maybe they thought as I'm in the UK i wouldn't be posting up on here or something. All I know is that i wont be buying anything from them again and i wont be recommending them to anyone.

BMVeh · 10-31-2012, 06:53 PM

hopefully u paid with a credit card thru paypal and u can dispute that

tres · 10-31-2012, 07:36 PM

thats messed up hope you get your money back i pretty much gave up on most aftermarket carbon fiber parts. Im only going with oem bmw or challenge. Ive heard a lot a bad things about DD dont know why they arent banned from the forum

Laguna Seca Blue · 10-31-2012, 08:53 PM

DD is really hit or miss. I was lucky and didn't have any major issues. They did forget to write down my street number when they couriered the diffuser. Poor delivery man checked about 5 buildings before he finally gave up. Thankfully someone from bimmerkit called me the next day and they sorted out their mistake.

My FRP diffuser fit fine, but I have a friend who had some major fitment issues with his CF. However, they exchanged it in a timely manner. My read of DD is that they are extremely disorganized and not very detailed orientated. I don't think they are purposely trying to screw any of their customers. It seems like OP fell through the cracks, and I hope they sort the issue out quickly and compensate you in some way. Good luck.

styler · 11-01-2012, 02:47 AM

The shipping invoice had bimmerkit written on it, even though i purchased it directly through DD. Maybe i will have to call Bimmer kit to see what they say.

Anyway I posted this thread on their facebook page and it has been already deleted!!

Laguna Seca Blue · 11-01-2012, 07:08 AM

Quote:

Originally Posted by styler

The shipping invoice had bimmerkit written on it, even though i purchased it directly through DD. Maybe i will have to call Bimmer kit to see what they say.

Anyway I posted this thread on their facebook page and it has been already deleted!!

I believe bimmerkit is their retail arm.

styler · 11-29-2012, 05:38 PM

Well, after I made this thread DD suddenly responded to my emails saying they will send me a replacement ASAP and to remove the thread. Well 1 month later and received nothing! I have given up chasing them, it's like trying to get blood from a stone!

styler · 12-28-2012, 06:32 AM

Below is an email I received from duke dynamics. As I have said before they are more interested in this thread than satisfying the customer. I still have no replacement diffuser as I said I won't delete this thread until I received a product I'm happy with.

Me
What guarantee do I have that you will still send the diffuser? You've said you will be sending it for past month!

DD
"You and I know, we won't ship you the diffuser until you have deleted all your negatives comment on the BMW forums. See the attachment photo.

I had my promised I will send you the replacement, even though it not our fault. But you kept making things worst, and you didn't try to delete what we had asked you to do so.
Honestly, what other choice to do you have? Beside making all negative comments on our company. It's your choice, do you want the replacement or keep protesting on our company? it's your call.

Let me know.

Sean"

10-31-2012, 11:13 AM	#1
styler Private 13 Rep 65 Posts Drives: E46 M3 & E90 LCI 330i Join Date: Nov 2011 Location: London, UK iTrader: (0)	Poor service from Duke Dynamics! I ordered a quad diffuser for my E90 m-sport from duke dynamics. I thought for the price i was paying for the item i would get a good quality product and customer service. But to my disappointment i got neither! I had to wait over 2 months till i actually received the diffuser after chasing them endlessly. When it arrived it was cracked is several places and had one major crack at the top of the diffuser. Also the quality of the finishing of the carbon was poor and in some places really bad in exposed sun light there are white marks all over it where the carbon wrapping has not been done properly. After contacting them to ask for a replacement I was told to make a claim against the courier myself and send them the reference number??? How can a customer claim compensation when the customer is not the party who sent it in the first place? Also due to the delay in receiving the item i can no longer claim a refund on paypal. I was also told to see if I could have the item sent back free of charge by the courier???? I got excuse after excuse saying the new diffuser will take weeks to send out and that i have to make the claim form the courier myself. After a while I got fed up and told Sean at DD that i would take it to my bodyshop to see if they can spray it to cover the areas that were cracked even though the whole point of paying extra for the carbon diffuser is to leave it unpainted. The body shop saw the damaged parts and said i would have to spray most of the diffuser, so i came back to Sean informing that i want a replacement and have heard nothing since. What a joke!!! I ordered the diffuser in July!!! Last edited by styler; 10-31-2012 at 12:21 PM..
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10-31-2012, 11:17 AM	#2
project335i Banned 145 Rep 4,501 Posts Drives: Wide Load Join Date: Mar 2011 Location: SAUGA iTrader: (6)	Wow I have heard mostly bad things about Duke Dynamics and a few good things. Really makes me not want to give them any sort of business in the future
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10-31-2012, 11:54 AM	#3
JoeyBananaz18 Brigadier General 399 Rep 4,084 Posts Drives: metrocard Join Date: May 2009 Location: Whitestone, NY iTrader: (3)	That looks like shit. DD is praised by everyone (at least on styling), and I inf fact love their vented e92 hood. But I'll wait to find one used. Terrible. __________________ 7/18/09- I pick up my baby- 2009 E92 335i Xdrive, Space Gray over Coral Red. Premium Pkg, Cold Weather Pkg, M-Sport Pkg, 193Ms, Gloss Black grills, Custom Gloss Black Mirrors, Performance shift and E-brake boot, M3 spoiler, Euro fog switch, gloss black interior tim, Coco-Mats (red/black), H&R coilovers, 19'' Alufelgen SF-71s......
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10-31-2012, 12:16 PM	#5
Enza Lieutenant 21 Rep 532 Posts Drives: '08 e92TT Join Date: Jan 2009 Location: OC iTrader: (12)	wrong forum brother. you might get more response from them at vendor feedback forum. __________________ 300 / ZSP / ZPP / ZCV / PDC / OEM M3 Mirrors (auto everything) / LCI Tails / Paddle Shifters / MTechnik Sides, Front & Rear Bumper / OEM M Spoiler, Performance Grilles / Quad Tips & Carbon Fibre Quad Diffuser (Pending) / AC Schnitzer Roof Spoiler / OEM Aluminum Footrest, Stainless Pedals (Pending) / Keyhole Delete / Euro Fog Switch (Pending) / All Weather Mats & Liner /
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10-31-2012, 12:20 PM	#6
335ikiid daygo. 11 Rep 421 Posts Drives: E90 335i. Join Date: Aug 2011 Location: cali. iTrader: (0)	thats dissapointing:/ __________________ REMUS/AR CATLESS/LS3 SPECTRUM/ COBB/CYBA AIR SCOOPS/SONIC TUNING CARBON FIBER CSL TRUNK
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10-31-2012, 12:23 PM	#7
Hooy Colonel 205 Rep 2,770 Posts Drives: E92 328i, E92 M3 Join Date: Sep 2009 Location: Houston, TX iTrader: (12) Garage List 2008 E92 328 [5.00]	Damn, owned =/ __________________
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10-31-2012, 12:24 PM	#8
wdeerfield A family of bimmers 2827 Rep 7,760 Posts Drives: '18 G01 X3M40i Join Date: Jan 2012 Location: Clifton Park, NY iTrader: (0)	that'll buff right out. __________________ 2018 PB/Black G01 X3M40i \| 699M \| ZDA \| ZPP \| ZPX \| Maxton front lip \| X3M vents \| 15mm Spacers \| Diamond G20 style grills
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10-31-2012, 12:35 PM	#9
e92LuNaTiC Major 113 Rep 1,471 Posts Drives: Monaco Blue e92 Join Date: Jan 2010 Location: ///310 iTrader: (4)	Yikes! I've heard mixed reviews from DD... some good, some bad. Sorry to hear OP __________________
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10-31-2012, 12:40 PM	#10
Simple5 Major 381 Rep 1,450 Posts Drives: F90 M5 and E84 X1 Xdrive35i Join Date: Jul 2011 Location: USA iTrader: (8)	Sell it at a slight loss and purchase through a middle man. It will save you the headache of going through DD... with that said I offer 300
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10-31-2012, 12:50 PM	#11
cooler2442 Brigadier General 492 Rep 4,167 Posts Drives: 1/18 Monte Carlo Blue E92 M3 Join Date: Apr 2011 Location: Los Angeles iTrader: (6) Garage List 2016 Porsche GT4 [0.00]	Shady.
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10-31-2012, 03:07 PM	#12
rbtamms Major 65 Rep 1,450 Posts Drives: 2011 E90 and 2013 F25 Join Date: May 2011 Location: San Francisco iTrader: (4) Garage List 2011 328i [0.00]	I wanted to order a CSL trunk from DD but I've seen some bad reviews & complains. So, I just waited for a used one from one of the member here. Atleast, the seller guaranteed the item before I paid him. When I got the trunk, it was in excellent form & nothing I can complain about. Buy one from a middle man. __________________
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10-31-2012, 03:42 PM	#13
manutdas11 EL JIMMY NEURON 44 Rep 1,180 Posts Drives: Jet Black E90 Join Date: Aug 2012 Location: in the Napa Valley/SJ... iTrader: (0)	Damn, and I wanted to get a diffuser from them...Looks like I'll just wrap my M-sport bumber diffuser instead. __________________ 2007 Jet Black E90 328i Thread: http://www.e90post.com/forums/showthread.php?t=825249 Instagram: manutd_as
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10-31-2012, 03:51 PM	#14
///M3NACE Banned 179 Rep 3,900 Posts Drives: E36 M3, E36 Vert , E90 N52 Join Date: Oct 2006 Location: Downers Grove, IL iTrader: (5)	The OP is from the UK so its possible somehow it got lost in transit? It is their fault not yours. I remember i bought rims from a fellow member and he made UPS package them and insure them and when they came the boxes had all the rims exposed. I contacted them and they told me it wasn't their fault and they didn't package them. I contacted the seller and he went to the UPS store and contacted corporate and made it right. At the end both parties were satisfied and I got to keep the damaged ( superficial) wheels. This is from a member and if the company doesn't make it right contact BBB and file a complaint against them.
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10-31-2012, 05:39 PM	#15
styler Private 13 Rep 65 Posts Drives: E46 M3 & E90 LCI 330i Join Date: Nov 2011 Location: London, UK iTrader: (0)	I would understand if the box the diffuser came in was damaged, but it wasn't damaged at all i still have it. I can't see how the diffuser could have got damaged in transit. All the finishing issues with the product make me think DD just sent the item knowing it was damaged because I kept hassling them to send it as I was waiting for such a long time. Maybe they thought as I'm in the UK i wouldn't be posting up on here or something. All I know is that i wont be buying anything from them again and i wont be recommending them to anyone. Last edited by styler; 10-31-2012 at 05:44 PM..
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10-31-2012, 06:53 PM	#16
BMVeh First Lieutenant 31 Rep 365 Posts Drives: 2006 330i Join Date: Apr 2012 Location: Tampa, FL iTrader: (4)	hopefully u paid with a credit card thru paypal and u can dispute that __________________ 06 330i SGM
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10-31-2012, 07:36 PM	#17
tres Major 34 Rep 1,381 Posts Drives: 2011 bmw 335is 6MT Join Date: Apr 2009 Location: maryland iTrader: (6)	thats messed up hope you get your money back i pretty much gave up on most aftermarket carbon fiber parts. Im only going with oem bmw or challenge. Ive heard a lot a bad things about DD dont know why they arent banned from the forum
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10-31-2012, 08:53 PM	#18
Laguna Seca Blue Major 344 Rep 1,111 Posts Drives: E92 N54 MT \| 958.1 Cayenne GTS Join Date: Mar 2012 Location: San Diego, CA iTrader: (1)	DD is really hit or miss. I was lucky and didn't have any major issues. They did forget to write down my street number when they couriered the diffuser. Poor delivery man checked about 5 buildings before he finally gave up. Thankfully someone from bimmerkit called me the next day and they sorted out their mistake. My FRP diffuser fit fine, but I have a friend who had some major fitment issues with his CF. However, they exchanged it in a timely manner. My read of DD is that they are extremely disorganized and not very detailed orientated. I don't think they are purposely trying to screw any of their customers. It seems like OP fell through the cracks, and I hope they sort the issue out quickly and compensate you in some way. Good luck. __________________ E92 335i 6MT \| Balloon White \| Black Dakota Leather - Sold PROcede Rev3 V5 \| AE Quad Exhaust \| BMW Performance Short Shift Kit \| Gunmetal 19" M3 GTS Wheels \| BF Goodrich g-Force T/A KDW 2 \| AST 4100 Coilovers \| Swift Springs F:280 R:560 \| ER Charge Pipe \| Tial Blue BOV \| VRSF 3" Downpipes \| VRSF 7" Intercooler http://www.e90post.com/forums/showthread.php?t=782212
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11-01-2012, 02:47 AM	#19
styler Private 13 Rep 65 Posts Drives: E46 M3 & E90 LCI 330i Join Date: Nov 2011 Location: London, UK iTrader: (0)	The shipping invoice had bimmerkit written on it, even though i purchased it directly through DD. Maybe i will have to call Bimmer kit to see what they say. Anyway I posted this thread on their facebook page and it has been already deleted!! Last edited by styler; 11-01-2012 at 02:59 AM..
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11-29-2012, 05:38 PM	#21
styler Private 13 Rep 65 Posts Drives: E46 M3 & E90 LCI 330i Join Date: Nov 2011 Location: London, UK iTrader: (0)	Well, after I made this thread DD suddenly responded to my emails saying they will send me a replacement ASAP and to remove the thread. Well 1 month later and received nothing! I have given up chasing them, it's like trying to get blood from a stone!
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12-28-2012, 06:32 AM	#22
styler Private 13 Rep 65 Posts Drives: E46 M3 & E90 LCI 330i Join Date: Nov 2011 Location: London, UK iTrader: (0)	Below is an email I received from duke dynamics. As I have said before they are more interested in this thread than satisfying the customer. I still have no replacement diffuser as I said I won't delete this thread until I received a product I'm happy with. Me What guarantee do I have that you will still send the diffuser? You've said you will be sending it for past month! DD "You and I know, we won't ship you the diffuser until you have deleted all your negatives comment on the BMW forums. See the attachment photo. I had my promised I will send you the replacement, even though it not our fault. But you kept making things worst, and you didn't try to delete what we had asked you to do so. Honestly, what other choice to do you have? Beside making all negative comments on our company. It's your choice, do you want the replacement or keep protesting on our company? it's your call. Let me know. Sean"
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