[dsm918]

Taking my car in for getting the brakes looked at. There is a slight squeal at very low speeds when coming to a stop. I called to setup a appointment and was told that I'll have to pay for a loaner since I didn't buy the car from them

Is this the normal practice? I was under the impression the BMW NA compensates the dealer for the loaner when there is warranty work on the car

[Astephens94]

Do NOT go to these crooks!!!!! I have had nothing but bad experiences with these people. Originally bought my car from them in April '11, and had nothing but horrible experiences.

I see you are in South Jersey, a place near me that I like to use is Devon Hill BMW (30 minutes closer than otto's). You will need to make an appointment to get a car in advance (it's a free loaner), but the guys their are great and they take really good care of your car. Chris is my service adviser, he's a great guy.

Good luck, and stay away from otto's!!

[dsm918]

Originally Posted by Astephens94

Do NOT go to these crooks!!!!! I have had nothing but bad experiences with these people. Originally bought my car from them in April '11, and had nothing but horrible experiences.

I see you are in South Jersey, a place near me that I like to use is Devon Hill BMW (30 minutes closer than otto's). You will need to make an appointment to get a car in advance (it's a free loaner), but the guys their are great and they take really good care of your car. Chris is my service adviser, he's a great guy.

Good luck, and stay away from otto's!!

Thanks. Sorry, need to update my loaction. I am in West Chester, PA across the road from Otto's. Reason I am going there is because my car will be out of warranty on Nov 21st Wanted to get it checked out one last time. Can you pm me the details f your experience with them? Was the sales experience bad or was it service?

Tx.

[TRY...M3]

I go to that dealer and I never got charged for a loaner

[AllBlackBimmer]

I'd recommend Faulkner bmw if you're willing to make a drive. Much better than ottos.