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      12-01-2012, 10:49 PM   #23
Wedge1967
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I know a lot of you have nothing better to do than play on this forum and talk shit like you actually know something, but trust me when I say demoralizing Shiv so you can feel better about yourself just shows everyone how childish you truly are. If you donít care then just donít comment and for those who do care, please wish Shiv a quick recovery so he can get back to work.
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      12-01-2012, 10:53 PM   #24
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Seriously???

Nut swingers on both sides, just dangling on.

Who gives a shit
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      12-01-2012, 11:35 PM   #25
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Tooons werk! lets go
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      12-02-2012, 12:13 AM   #26
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LOL at Vishnu fanboys...you guys need to find some new material to masturbate to rather than shivs' posts. OMG shiv hasn't posted in a few dayz omgomg :'(
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      12-02-2012, 12:46 AM   #27
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Quote:
Originally Posted by Eric335 View Post
Who cares? The hundreds of customer's who email and PM him, yet he ignores. Thats who, thanks

The sad part? Terry@BMS was the one who eventually helped me figure out some misfires with Shivs tune. I know where i should have taken my business the first time around.
That's quite sad indeed, having the competition help your customer before you do. Customer service is important!
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      12-02-2012, 01:24 AM   #28
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That's quite sad indeed, having the competition help your customer before you do. Customer service is important!
Funny, because Shiv helped me debug my BMS meth issues when I met him at Sacramento last year.
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      12-02-2012, 02:01 AM   #29
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Originally Posted by kkashanchi View Post
LOL at Vishnu fanboys...you guys need to find some new material to masturbate to rather than shivs' posts. OMG shiv hasn't posted in a few dayz omgomg :'(
+1
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      12-02-2012, 02:30 AM   #30
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That's quite sad indeed, having the competition help your customer before you do. Customer service is important!
I have no dog in this race. N52 owner, but I bought the bms fix from burger for my headers and any emails I sent to terry were answered within about 20 mins. Even after work hours. Never dealt with the vishnu guys but I think Terry has some good customer service.
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      12-02-2012, 03:17 AM   #31
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Originally Posted by Eric335 View Post
Who cares? The hundreds of customer's who email and PM him, yet he ignores. Thats who, thanks

The sad part? Terry@BMS was the one who eventually helped me figure out some misfires with Shivs tune. I know where i should have taken my business the first time around.
HUNDREDS?

MAYBE EVEN THOUSANDS?!

TENS OF THOUSANDS!?!?!?!?!?!?!?!

zomg, vishnu has worst service ever!
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      12-02-2012, 04:18 AM   #32
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who else thinks everyone sounds like a bunch of lil bitchs arguing on here about why shiv hasnt posted i a while , seriously i will nver get the last 5 min back ive wasted reading the few comments about the same shit everyone on here bitchs about!!! just enjoy your damn cars !
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      12-02-2012, 10:38 AM   #33
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Quote:
Originally Posted by Wedge1967
I know a lot of you have nothing better to do than play on this forum and talk shit like you actually know something, but trust me when I say demoralizing Shiv so you can feel better about yourself just shows everyone how childish you truly are. If you dont care then just dont comment and for those who do care, please wish Shiv a quick recovery so he can get back to work.
Quick recovery? What happened?
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      12-02-2012, 11:20 AM   #34
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Quote:
Originally Posted by Wedge1967 View Post
I know a lot of you have nothing better to do than play on this forum and talk shit like you actually know something, but trust me when I say demoralizing Shiv so you can feel better about yourself just shows everyone how childish you truly are. If you donít care then just donít comment and for those who do care, please wish Shiv a quick recovery so he can get back to work.
Wow...Hope he is doing well...Do you know what happened to him?
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      12-02-2012, 12:18 PM   #35
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Wow...Hope he is doing well...Do you know what happened to him?
Nothing super serious nor life threatening. I am sure he's already back at work.
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      12-02-2012, 12:58 PM   #36
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Wow...Hope he is doing well...Do you know what happened to him?
Well, it's not my place nor is this the place to talk about anything personal, but I have spoke with him on the phone and he's recovering. I'm sure he would appreciate the concern.
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      12-02-2012, 01:37 PM   #37
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      12-02-2012, 02:57 PM   #38
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Anyone bickering should be ashamed for taking sides, we are all on the same team with the same goal. Oh and yes, he was in the hospital.

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      12-02-2012, 02:57 PM   #39
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Quote:
Originally Posted by EDM92 View Post
That's quite sad indeed, having the competition help your customer before you do. Customer service is important!
Yes, Terry has been nothing but helpful, even to someone who spent $500 with his biggest competitor.

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Originally Posted by skinrock View Post
Funny, because Shiv helped me debug my BMS meth issues when I met him at Sacramento last year.
Yep, LAST YEAR. I have never gotten a reply from Shiv, and ive had the tune for about 3 months. His CURRENT customer service has been lacking for myself and others i talked to. He was extremely helpful to me about a year ago as well.

Ps- This is coming from a Procede owner. Im not a biased JB4 guy. I bought Shivs tune and still love it. Just wish i had more support with issues/kinks.

Quote:
Originally Posted by mapleridge View Post
I have no dog in this race. N52 owner, but I bought the bms fix from burger for my headers and any emails I sent to terry were answered within about 20 mins. Even after work hours. Never dealt with the vishnu guys but I think Terry has some good customer service.
+1

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Originally Posted by 135Hoser View Post
HUNDREDS?

MAYBE EVEN THOUSANDS?!

TENS OF THOUSANDS!?!?!?!?!?!?!?!

zomg, vishnu has worst service ever!
No he doesnt. But his current customer service has been very poor as of late. His CS is the past may have been great, but he wont give me the time of day. Terry@BMS helped me figure out some misfires, which truly shows his character. Im all for second chances, and i love how my tune feels now, so ill leave my judgement to the next time i have an issue. If im rejected yet again, ill just switch over to the JB4 G5 board (which seems to be a dyno-queen with the new isolated boost anyways).

Quote:
Originally Posted by joec500 View Post
Nothing super serious nor life threatening. I am sure he's already back at work.
Sad to hear, as always. Was it work related?. Unfortunately, unless this issue has been going on for a month or two, its not an excuse for the poor CS... Lets hope he gets his stuff together, as i used to be a Vishnu fanboy
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      12-02-2012, 03:47 PM   #40
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Hey OP look!
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      12-02-2012, 03:50 PM   #41
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Hey OP look!
I literally LOLed
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      12-02-2012, 04:06 PM   #42
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Since everybody is bickering about customer service and blah blah blah, let me tell you something, both tuners have great customer service, here are 2 examples:

Terry@BMS is very responsive, and hands on with local customers. The night before the Airstrip attack i had tons of problems with my car, and was very discouraged about going. On Thursday night, 1 day before the event, i went by Terrys residence(his home), and we fixed all the problems, including all the meth leaks i had. Great customer service, i have been a loyal customer for 5 years, and plan to keep it that way.

Shiv@Procede has spent majority of his time at the event working on his customers cars, instead of going out there and beating the crap out of his well put together car. He could have easily put in 20 runs both days, and raced number of cars that were out there, to show great results if the FFTEC kit, instead he spent most of the time there fixing customers problems.

If anyone thinks they can do better than either one of the tuners, nobody is stoping you from opening up your on company and putting in crazy amount of hours into a product. I'd like to see how you would like people bytching about your customer service then...
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      12-02-2012, 04:52 PM   #43
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Since everybody is bickering about customer service and blah blah blah, let me tell you something, both tuners have great customer service, here are 2 examples:

Terry@BMS is very responsive, and hands on with local customers. The night before the Airstrip attack i had tons of problems with my car, and was very discouraged about going. On Thursday night, 1 day before the event, i went by Terrys residence(his home), and we fixed all the problems, including all the meth leaks i had. Great customer service, i have been a loyal customer for 5 years, and plan to keep it that way.

Shiv@Procede has spent majority of his time at the event working on his customers cars, instead of going out there and beating the crap out of his well put together car. He could have easily put in 20 runs both days, and raced number of cars that were out there, to show great results if the FFTEC kit, instead he spent most of the time there fixing customers problems.

If anyone thinks they can do better than either one of the tuners, nobody is stoping you from opening up your on company and putting in crazy amount of hours into a product. I'd like to see how you would like people bytching about your customer service then...
I couldn't agree more with Sick... Both Terry and Shiv spend a vast amount of time developing and supporting their products. I have to laugh at all the people who have made comments about shift sector and the majority of those who have voiced their opinion weren't even there and have NO CLUE as to what went on at that event. Sick and Terry were both really cool to hang with to include the entire Vishnu crew that showed up at the event. I just wish more tuned 335s would have showed up... So before you bitch about customer service, just remember your not the only person that has an issue and if you didn't take the time to research the issue prior to contacting your vendor then you probably shouldn't be tuning your car anyway. They don't have time to babysit every person who has a bad plug, injector, and can't figure out how to read a diagnostics code.
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      12-02-2012, 05:50 PM   #44
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I couldn't agree more with Sick... Both Terry and Shiv spend a vast amount of time developing and supporting their products. I have to laugh at all the people who have made comments about shift sector and the majority of those who have voiced their opinion weren't even there and have NO CLUE as to what went on at that event. Sick and Terry were both really cool to hang with to include the entire Vishnu crew that showed up at the event. I just wish more tuned 335s would have showed up... So before you bitch about customer service, just remember your not the only person that has an issue and if you didn't take the time to research the issue prior to contacting your vendor then you probably shouldn't be tuning your car anyway. They don't have time to babysit every person who has a bad plug, injector, and can't figure out how to read a diagnostics code.
Very true, and i agree to an extent. I dont hate Vishnu, i just havent had great experience compared to Terry (who is always by his computer? lol). I hope Shiv is feeling better after the hospital and can get the ST cars figured out.
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