Half an E91 Tool Kit! - BMW 3-Series (E90 E92) Forum

BmerMeUp · 11-21-2012, 02:19 AM

As the saying goes:
Q: "What's worse than finding a worm in your apple...?"
A: "HALF a worm!"

So I recently collected my 2008 E91 (CPO) from the BMW dealership and spent several hours reading the OM, at which point I discover this car has a toolkit. "Cool," I think and go looking for it.

Sadly, I discover I don't have a toolkit..
I have HALF a toolkit!! There isn't even a TOW HOOK!!

I would have thought that would be a legislated requirement to sell a car, especially a BMW CPO one - if you can't tow it properly or safely, that seems like a liability to me, no? Like having a spare tire (or runflats in this case).

Anyway - I brought it to their attention, and they are DEBATING on what to do!! Disappointed. I would have expected that should be an "OMG MR. NEW CPO OWNER, we are very sorry for our oversight, and will send you a new toolkit (which will cost us next to nothing) immediately."

Still waiting to hear what they decide.

And before I get pounded for not checking - I didn't expect to need to re-CPO the car myself on delivery... I looked for scratches and two keys, and drove off happy. Until now.

Amini77 · 11-21-2012, 02:39 AM

You have to find a way to get them you a full set most likely they took it themselves because stealership. When my dad and I went to go get him an X5 from BMW Long Beach I noticed the retractable trunk cover was missing and they brought out a new one. You always have to check for the spare, jack, toolkit, owners manual, for suvs the trunk cover, etc.

BmerMeUp · 11-21-2012, 08:37 AM

Quote:

Originally Posted by Amini77

You have to find a way to get them you a full set ... You always have to check for the spare, jack, toolkit, owners manual, for suvs the trunk cover, etc.

Hey Amini77 - Agreed! I am hoping they send me a new set, but they are still debating (day 3, Business passed it to Sales, passed it to Parts...) which is not likely a good sign. I like the dealership I went to... but BMWNA will get a big fat email fart from me if dealership doesn't come through!

And yes... live and learn. Had this been a roadsider deal, I would surely have gone over it with a fine toothed comb. I trusted the CPO a little too much it seems.

Manny_World · 11-22-2012, 01:18 PM

Sorry to hear that, that blows. Hopefully, the dealership would do the right thing and fork over the missing items (or just give you a brand new kit).

BmerMeUp · 11-22-2012, 04:36 PM

Quote:

Originally Posted by Manny_World

Sorry to hear that, that blows. Hopefully, the dealership would do the right thing and fork over the missing items (or just give you a brand new kit).

My feeling exactly!

Still waiting for Parts to respond. I'm probably in the Ignore pile by now. I will follow up shortly and see what they say.
-e

bob.g · 11-22-2012, 07:43 PM

thats pretty common. it used to come with a full set, but seems a lot don't anymore. if you search you will see other have complained about it too. my cousin got an 09 335 cpo recently and he was missing a few things. my 06 came with all.

BmerMeUp · 11-22-2012, 10:56 PM

Quote:

Originally Posted by bob.g

thats pretty common. it used to come with a full set, but seems a lot don't anymore. if you search you will see other have complained about it too. my cousin got an 09 335 cpo recently and he was missing a few things. my 06 came with all.

Hunh - didn't know that! First time CPO buyer, figured it'd be "good as new"! Lesson learned..

woodpecka · 11-23-2012, 07:19 PM

I hope you have at least the wheel nut adapter!

BTW, my dealer would not loose any time and give you a new kit.

BmerMeUp · 12-07-2012, 08:08 AM

Thanks for your input - after my persistent requests, the dealership has confirmed the parts are "in the mail" for me.

Whew!

SE3P_to_E90 · 12-07-2012, 09:31 AM

^ nice... now, hopefully, you won't ever have to use the toolkit

BmerMeUp · 12-07-2012, 09:38 AM

Quote:

Originally Posted by SE3P_to_E90

^ nice... now, hopefully, you won't ever have to use the toolkit

Ha. Trudat. Never thought of it that way.

krhodes1 · 12-31-2012, 11:06 PM

And as time went on, the toolkit contained fewer and fewer things. My brand-new Euro-delivered '11 e91 came with nothing but the tow hook. I added the rest myself.

Nice thing about ED is you do get the First Aid kit and warning triangle for free.

11-21-2012, 02:19 AM	#1
BmerMeUp Second Lieutenant Drives: Cinderella: 2008 E91 328xi Join Date: Nov 2012 Location: Ontario Posts: 279 iTrader: (0)	Half an E91 Tool Kit! As the saying goes: Q: "What's worse than finding a worm in your apple...?" A: "HALF a worm!" So I recently collected my 2008 E91 (CPO) from the BMW dealership and spent several hours reading the OM, at which point I discover this car has a toolkit. "Cool," I think and go looking for it. Sadly, I discover I don't have a toolkit.. I have HALF a toolkit!! There isn't even a TOW HOOK!! I would have thought that would be a legislated requirement to sell a car, especially a BMW CPO one - if you can't tow it properly or safely, that seems like a liability to me, no? Like having a spare tire (or runflats in this case). Anyway - I brought it to their attention, and they are DEBATING on what to do!! Disappointed. I would have expected that should be an "OMG MR. NEW CPO OWNER, we are very sorry for our oversight, and will send you a new toolkit (which will cost us next to nothing) immediately." Still waiting to hear what they decide. And before I get pounded for not checking - I didn't expect to need to re-CPO the car myself on delivery... I looked for scratches and two keys, and drove off happy. Until now. Attached Images
	Tweet

11-21-2012, 02:39 AM	#2
Amini77 Colonel Drives: SGM E90 330xi Join Date: Nov 2011 Location: Tarzana, CA Posts: 2,469 iTrader: (0) Garage List 2006 330XI [0.00]	You have to find a way to get them you a full set most likely they took it themselves because stealership. When my dad and I went to go get him an X5 from BMW Long Beach I noticed the retractable trunk cover was missing and they brought out a new one. You always have to check for the spare, jack, toolkit, owners manual, for suvs the trunk cover, etc. __________________ Instagram: amini77

11-22-2012, 01:18 PM	#4
Manny_World EuroSquad Drives: e92 335i, e34 525i & e60 530i Join Date: Aug 2011 Location: North Las Vegas Posts: 1,749 iTrader: (10) Garage List 2007 BMW 335i [4.00] 2007 BMW 530i [4.33] 1994 BMW 525i [0.00]	Sorry to hear that, that blows. Hopefully, the dealership would do the right thing and fork over the missing items (or just give you a brand new kit). __________________ Cobb\|Macht Schnell DP & Stud Conversion Kit\|ER FMIC & CP\|aFe DCI\|HKS SSQV 4 BOV\|Muffler Delete\| Bilstein PSS9 coilovers\|StopTech Power Slotted Rotors\| StopTech Ceramic Pads\| StopTech SS Lines\|BMW Perfor. SSK\|HRE 840\|OSS Designs\|CF Vented Hood\|M3 Spoiler\|Cusco Strut Bar\| MagnaFlow 4in Tips\|ACS Pedals\|All weather Mats \|Muteki Bolts\| M3 Hood Struts\|BMW All Weather Mats

12-07-2012, 09:31 AM	#10
SE3P_to_E90 Brigadier General Drives: E90 Msport + E83 Msport Join Date: Jun 2006 Location: MD Posts: 3,011 iTrader: (28)	^ nice... now, hopefully, you won't ever have to use the toolkit __________________ \|\| Full Mtech \|\| F10M5 Reps \|\| Euro Headlights \|\| Blacklines \|\| Eisenmann Race 2x76mm \|\| BMW Strut Brace \|\| Carbon Fiber Interior Trim \|\| \|\| BMW Alarm \|\| Spec's Tray \|\| BMW Nuvi PND \|\| BMW Perf. Intake \|\| M3 Lip Spoiler \|\| Sport eBrake \|\| Piaa LED \|\| Euro Switch \|\| MFD Scoops \|\|

12-31-2012, 11:06 PM	#12
krhodes1 Lieutenant Drives: 2011 328i Wagon Join Date: Feb 2011 Location: Westbrook, Maine Posts: 500 iTrader: (1) Garage List 2011 BMW 328i Touring [0.00]	And as time went on, the toolkit contained fewer and fewer things. My brand-new Euro-delivered '11 e91 came with nothing but the tow hook. I added the rest myself. Nice thing about ED is you do get the First Aid kit and warning triangle for free. __________________ '11 328! Touring - Tasman on Chestnut, 6spd manual, factory upside-down "i" option

11-22-2012, 07:43 PM	#6
bob.g Lieutenant Drives: 2006 325xi Join Date: Sep 2009 Location: montreal Posts: 446 iTrader: (1)	thats pretty common. it used to come with a full set, but seems a lot don't anymore. if you search you will see other have complained about it too. my cousin got an 09 335 cpo recently and he was missing a few things. my 06 came with all.

11-23-2012, 07:19 PM	#8
woodpecka Captain Drives: E91 Join Date: May 2010 Location: Montreal Posts: 936 iTrader: (2)	I hope you have at least the wheel nut adapter! BTW, my dealer would not loose any time and give you a new kit.

12-07-2012, 08:08 AM	#9
BmerMeUp Second Lieutenant Drives: Cinderella: 2008 E91 328xi Join Date: Nov 2012 Location: Ontario Posts: 279 iTrader: (0)	Thanks for your input - after my persistent requests, the dealership has confirmed the parts are "in the mail" for me. Whew!

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search