How forgiving is BMW? - BMW 3-Series (E90 E92) Forum

SmoothStyle1 · 01-07-2013, 11:31 AM

My warranty expired literally two weeks ago and my water pump just failed this morning. My car has 47k miles on it.

How forgiving is BMW when it comes to expensive shit that goes wrong days after the warranty expires?

Do I have case to make or am I shit out of luck?

eric@helix · 01-07-2013, 11:33 AM

Go with hat in hand, they do have a little wiggle room to goodwill the stuff. They don't have to, so be nice.

SmoothStyle1 · 01-07-2013, 02:32 PM

Dealer just quoted me at $1500 to replace the cooling/water pump. Damn that's high!

I asked him if they could work with me on the price given my warrant just expired. He said he would call BMW North America to find out if they can make an exception or subsidize my repair.

Keeping my fingers crossed but I'm not hopeful.

Either way, there is no excuse for a water pump to fail after less than 50k miles. This is very frustrating, to say the least! I hope this is not a preview of BMW ownership, post-warranty.

VSmotorsports · 01-07-2013, 02:41 PM

check with a independent shop, that is pretty high, but about right for dealership price

QUiKSR20 · 01-07-2013, 02:42 PM

Welcome to German cars where stuff fails pre-mature thats not suppose to fail..

My Honda & Nissan water pumps lasted well over 100k miles, My nissan is a 92 still on original and my Honda got a new one only cause I was doing the timing belt.

Best of luck and Keep us posted My dealer has been pretty good in NJ

Efthreeoh · 01-08-2013, 05:50 AM

I'd have the car scanned to see when the first water pump fail codes showed up. My car whent 10,000 from when the frst time the code showed up until the pump failed. I'd bet anything that there is a code for a failing water pump in the ECU prior to two weeks ago.

SmoothStyle1 · 01-08-2013, 09:56 AM

Quote:

Originally Posted by Efthreeoh

I'd have the car scanned to see when the first water pump fail codes showed up. My car whent 10,000 from when the frst time the code showed up until the pump failed. I'd bet anything that there is a code for a failing water pump in the ECU prior to two weeks ago.

Great thought! If the code first showed up prior to the warranty expiring I'll have much more of a case to make.

Red_Bean_Bun · 01-08-2013, 02:12 PM

Quote:

Originally Posted by SmoothStyle1

Great thought! If the code first showed up prior to the warranty expiring I'll have much more of a case to make.

That should help but when the warranty is over ... they are not as nice ....

SmoothStyle1 · 01-09-2013, 08:20 AM

The service rep calls this morning and says that the code only showed a one-time failure.

So, I'm shit out of luck with BMW NA and the same with the trying to find a code loophole.

The service rep said that the service manager is offering me a "20% discount" which would essentially be $300 of the stated estimate of $1500.

I'm fucking pissed off but I don't want to hassle with this situation any more and I need my car back.

Not a happy camper.

QUiKSR20 · 01-09-2013, 01:08 PM

Quote:

Originally Posted by SmoothStyle1

The service rep calls this morning and says that the code only showed a one-time failure.

So, I'm shit out of luck with BMW NA and the same with the trying to find a code loophole.

The service rep said that the service manager is offering me a "20% discount" which would essentially be $300 of the stated estimate of $1500.

I'm fucking pissed off but I don't want to hassle with this situation any more and I need my car back.

Not a happy camper.

Screw the dealer, You can pick up an OEM pump for $450
http://www.ecstuning.com/BMW-E90-335...ter/ES2581099/

There is no way theres it costs $1000 labor & coolant flush, Find an INDY thats a rip off.
From what I hear should be about 4hrs labor.

UncleWede · 01-09-2013, 01:51 PM

Mine at Indy, including thermostat, was right at $700. If you are out of warranty, it's time to get friendly with an Indy anyways. . .

Efthreeoh · 01-09-2013, 09:54 PM

Quote:

Originally Posted by SmoothStyle1

The service rep calls this morning and says that the code only showed a one-time failure.

So, I'm shit out of luck with BMW NA and the same with the trying to find a code loophole.

The service rep said that the service manager is offering me a "20% discount" which would essentially be $300 of the stated estimate of $1500.

I'm fucking pissed off but I don't want to hassle with this situation any more and I need my car back.

Not a happy camper.

Well considering the dealer has its best interests in mind not to warranty the work (yes, all dealer/manufacturer relationships are this way) I doubt he is telling the truth. It has been my experience and others that low-RPM codes show up well before the pump actually goes.

SmoothStyle1 · 01-10-2013, 12:36 PM

The situation has been resolved. I got the dealer down to $1000 for the parts and installation for both the water pump and thermostat. That was roughly the same price as the local INDYs are charging and I didn't have to hassle with getting the car towed over there.

I'm not happy about this but $1k sure as hell beats $1.5k and I can count on the quality of the work from the dealer.

z4ps · 01-10-2013, 01:00 PM

$1k is good deal for parts and labor at dealership.

QUiKSR20 · 01-10-2013, 11:52 PM

Quote:

Originally Posted by z4ps

$1k is good deal for parts and labor at dealership.

Agreed id say " Win for consumer " @ 1000 at dealer regardless.

Doc K · 01-11-2013, 12:02 AM

My dealer back dated shit that went wrong, when I took it in, because it had been going on for a while. They literally asked me if there was anything wrong before my warranty expired. Just ask nicely.

Chriztofor · 01-12-2013, 11:11 AM

Quote:

Originally Posted by SmoothStyle1

My warranty expired literally two weeks ago and my water pump just failed this morning. My car has 47k miles on it.

How forgiving is BMW when it comes to expensive shit that goes wrong days after the warranty expires?

Do I have case to make or am I shit out of luck?

Call BMW NA and ask for a "good will" repair because your warranty just expired. Use the exact words "good will". Tell us if it worked.

eogintz · 01-13-2013, 01:32 PM

Daryl G,

My name is Ed and I don't live too far from you. Which dealer do you use that is good? Thanks.

David1 · 01-15-2013, 04:46 PM

On my 09 X5 the water pump and t-stat left me stranded I was out of warranty by miles, not time and it was a goodwill repair. But, my X5 has a bad history of reliability.

mags · 01-15-2013, 04:58 PM

Call BMW NA, be nice, and ask very very humbly (most probably there will be a 21 year old girl from NJ on the other end)

Tell her that it is not nice and if you had more than one BMW tell her that you were looking to buy a 3rd or 4th etc etc
Good Luck

SmoothStyle1 · 01-15-2013, 05:39 PM

Well, seeing as I've already taken care of the repair for $1,000 there is not much BMW NA can do for me now. Thanks for the input tho guys.

UncleWede · 01-18-2013, 05:08 PM

Not worth your time for a phone call to maybe get back $1000? I had a tire issue early with the Bridgestones. AFTER replacing with new, and not having bad tires for inspection, BMW NA refunded my purchase price.

01-07-2013, 11:31 AM	#1
SmoothStyle1 First Lieutenant Drives: 335i sedan, 6MT Join Date: Oct 2007 Location: East Coast, USA Posts: 314 iTrader: (0)	How forgiving is BMW? My warranty expired literally two weeks ago and my water pump just failed this morning. My car has 47k miles on it. How forgiving is BMW when it comes to expensive shit that goes wrong days after the warranty expires? Do I have case to make or am I shit out of luck? __________________ Specs: '07 335i sedan\|6sp Manual\|Sparking Graphite Metallic\|Black Leather\|Aluminum Trim. Options: Premium\|Sport\|Cold\|iDrive\|Comfort Access\|Power Rear Sunshade\|Park Distance Control\|Satellite Radio\|iPod\|Logic7. Last edited by SmoothStyle1; 01-07-2013 at 05:18 PM.
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01-07-2013, 11:33 AM	#2
eric@helix BimmerPost Supporting Vendor Drives: 01 M Coupe, 08 135i, '12 328i Join Date: Jul 2007 Location: Philadelphia Posts: 719 iTrader: (0)	Go with hat in hand, they do have a little wiggle room to goodwill the stuff. They don't have to, so be nice. __________________

01-07-2013, 02:32 PM	#3
SmoothStyle1 First Lieutenant Drives: 335i sedan, 6MT Join Date: Oct 2007 Location: East Coast, USA Posts: 314 iTrader: (0)	Dealer just quoted me at $1500 to replace the cooling/water pump. Damn that's high! I asked him if they could work with me on the price given my warrant just expired. He said he would call BMW North America to find out if they can make an exception or subsidize my repair. Keeping my fingers crossed but I'm not hopeful. Either way, there is no excuse for a water pump to fail after less than 50k miles. This is very frustrating, to say the least! I hope this is not a preview of BMW ownership, post-warranty. __________________ Specs: '07 335i sedan\|6sp Manual\|Sparking Graphite Metallic\|Black Leather\|Aluminum Trim. Options: Premium\|Sport\|Cold\|iDrive\|Comfort Access\|Power Rear Sunshade\|Park Distance Control\|Satellite Radio\|iPod\|Logic7.

01-07-2013, 02:42 PM	#5
QUiKSR20 E90 Apprentice Drives: 08' E90 328i 6MT Join Date: Mar 2012 Location: Tinton Falls, NJ Posts: 694 iTrader: (8) Garage List 92 Sentra SE-R Turb ... [0.00] 08 BMW 328i [0.00]	Welcome to German cars where stuff fails pre-mature thats not suppose to fail.. My Honda & Nissan water pumps lasted well over 100k miles, My nissan is a 92 still on original and my Honda got a new one only cause I was doing the timing belt. Best of luck and Keep us posted My dealer has been pretty good in NJ __________________ Daryl G. 08 E90 328i Sport 6MT Audio Build 92 Sentra SE-R SR20DET DET Build Thread 89 E30 325is [sold & missed]

01-09-2013, 08:20 AM	#9
SmoothStyle1 First Lieutenant Drives: 335i sedan, 6MT Join Date: Oct 2007 Location: East Coast, USA Posts: 314 iTrader: (0)	The service rep calls this morning and says that the code only showed a one-time failure. So, I'm shit out of luck with BMW NA and the same with the trying to find a code loophole. The service rep said that the service manager is offering me a "20% discount" which would essentially be $300 of the stated estimate of $1500. I'm fucking pissed off but I don't want to hassle with this situation any more and I need my car back. Not a happy camper. __________________ Specs: '07 335i sedan\|6sp Manual\|Sparking Graphite Metallic\|Black Leather\|Aluminum Trim. Options: Premium\|Sport\|Cold\|iDrive\|Comfort Access\|Power Rear Sunshade\|Park Distance Control\|Satellite Radio\|iPod\|Logic7.

01-07-2013, 02:41 PM	#4
VSmotorsports Lieutenant Colonel Drives: e92 M3 Join Date: Apr 2010 Location: Schaumburg, IL Posts: 1,638 iTrader: (3)	check with a independent shop, that is pretty high, but about right for dealership price

01-08-2013, 05:50 AM	#6
Efthreeoh Captain Drives: E90 Join Date: May 2012 Location: MARLAND Posts: 887 iTrader: (0)	I'd have the car scanned to see when the first water pump fail codes showed up. My car whent 10,000 from when the frst time the code showed up until the pump failed. I'd bet anything that there is a code for a failing water pump in the ECU prior to two weeks ago.

01-09-2013, 01:51 PM	#11
UncleWede Long Time Admirer, First Time Owner Drives: E90 325i Arctic Join Date: Jun 2005 Location: Oxnard, CA Posts: 2,251 iTrader: (0)	Mine at Indy, including thermostat, was right at $700. If you are out of warranty, it's time to get friendly with an Indy anyways. . .

01-10-2013, 12:36 PM	#13
SmoothStyle1 First Lieutenant Drives: 335i sedan, 6MT Join Date: Oct 2007 Location: East Coast, USA Posts: 314 iTrader: (0)	The situation has been resolved. I got the dealer down to $1000 for the parts and installation for both the water pump and thermostat. That was roughly the same price as the local INDYs are charging and I didn't have to hassle with getting the car towed over there. I'm not happy about this but $1k sure as hell beats $1.5k and I can count on the quality of the work from the dealer. __________________ Specs: '07 335i sedan\|6sp Manual\|Sparking Graphite Metallic\|Black Leather\|Aluminum Trim. Options: Premium\|Sport\|Cold\|iDrive\|Comfort Access\|Power Rear Sunshade\|Park Distance Control\|Satellite Radio\|iPod\|Logic7.

01-10-2013, 01:00 PM	#14
z4ps Lieutenant Drives: 11 Z4 35IS. 07 E92 335I Join Date: Feb 2008 Location: Socal Posts: 449 iTrader: (13)	$1k is good deal for parts and labor at dealership.

01-11-2013, 12:02 AM	#16
Doc K Fleet Admiral ★★★★★ Drives: E90 325i SG Join Date: Feb 2011 Location: Woodinville Posts: 499 iTrader: (2)	My dealer back dated shit that went wrong, when I took it in, because it had been going on for a while. They literally asked me if there was anything wrong before my warranty expired. Just ask nicely.

01-13-2013, 01:32 PM	#18
eogintz Private First Class Drives: 2008 328xi coupe Join Date: Jun 2011 Location: new jersey Posts: 104 iTrader: (0)	Daryl G, My name is Ed and I don't live too far from you. Which dealer do you use that is good? Thanks.

01-15-2013, 04:46 PM	#19
David1 Colonel Drives: 09 E92 09 X5 Join Date: Mar 2007 Location: City With No Room For Ludicris Speed! Posts: 2,123 iTrader: (0)	On my 09 X5 the water pump and t-stat left me stranded I was out of warranty by miles, not time and it was a goodwill repair. But, my X5 has a bad history of reliability. __________________ 2009 335i CoupeLBM - Black Dakota/Glacier aluminum-6spd\|Nav\|M-Sport\|Premium\|Logic7\|Heated Seats\|CA\|BMW Performance Suspension & M3 Control Arms\|M3 lip spoiler 2009 X5 3.0-AW-Black Dakota/Bamboo\|Premium\|Tech\|Cold Weather\|Ipod Rear Climate\| 07 335 coupe - Sold 07 X3 - Sold

01-15-2013, 04:58 PM	#20
mags Private First Class Drives: 335i E92 Join Date: Sep 2006 Location: Indiana Posts: 145 iTrader: (0) Garage List 2007 E92 335i [0.00]	Call BMW NA, be nice, and ask very very humbly (most probably there will be a 21 year old girl from NJ on the other end) Tell her that it is not nice and if you had more than one BMW tell her that you were looking to buy a 3rd or 4th etc etc Good Luck

01-15-2013, 05:39 PM	#21
SmoothStyle1 First Lieutenant Drives: 335i sedan, 6MT Join Date: Oct 2007 Location: East Coast, USA Posts: 314 iTrader: (0)	Well, seeing as I've already taken care of the repair for $1,000 there is not much BMW NA can do for me now. Thanks for the input tho guys. __________________ Specs: '07 335i sedan\|6sp Manual\|Sparking Graphite Metallic\|Black Leather\|Aluminum Trim. Options: Premium\|Sport\|Cold\|iDrive\|Comfort Access\|Power Rear Sunshade\|Park Distance Control\|Satellite Radio\|iPod\|Logic7.

01-18-2013, 05:08 PM	#22
UncleWede Long Time Admirer, First Time Owner Drives: E90 325i Arctic Join Date: Jun 2005 Location: Oxnard, CA Posts: 2,251 iTrader: (0)	Not worth your time for a phone call to maybe get back $1000? I had a tire issue early with the Bridgestones. AFTER replacing with new, and not having bad tires for inspection, BMW NA refunded my purchase price.

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