Berger Motor Sport...You decide - Page 2 - BMW 3-Series (E90 E92) Forum

JohnSprm69 · 01-10-2013, 06:19 PM

ask mike@n54tuning i'm pretty sure he will give you a pretty good answer he resells everything BMS and is excellent on customer service as far as terry goes he is just as good as mike both those guys are highly regarded here in the forums.

btw: the dpfix is (mainly) just to prevent the computer fromm throwing an error when you are running catless downpipes or thats why most people buy it unless you are running a jb4.

Bimmer07 · 01-10-2013, 06:51 PM

Im surprised because they have a great costumer service. My LED lights werent working I emailed Jason and met up at his house on sunday evening and he fixed it for me!

135Pats · 01-10-2013, 07:21 PM

Quote:

Originally Posted by MSport35TT

Thank you I guess it's up to the SA in this case or the actual tech uncovering this?

The tech works on the car, if he lets it slide it likely slides...but if he brings it up with anyone else, your sa is the only potential advocate you have.

MSport35TT · 01-11-2013, 10:40 AM

Quote:

Originally Posted by Swoosh69

ask mike@n54tuning i'm pretty sure he will give you a pretty good answer he resells everything BMS and is excellent on customer service as far as terry goes he is just as good as mike both those guys are highly regarded here in the forums.

btw: the dpfix is (mainly) just to prevent the computer fromm throwing an error when you are running catless downpipes or thats why most people buy it unless you are running a jb4.

What about a cobb stage 2...same fix as the jb4?

JohnSprm69 · 01-11-2013, 08:14 PM

Quote:

Originally Posted by MSport35TT

What about a cobb stage 2...same fix as the jb4?

not too familiar with the cobb tune so i have no idea man. sorry

E92TTKING · 01-11-2013, 08:27 PM

If you had half a brain or could search, cobb eliminates the check engine lights with stage 2 map.

He said it was not for you, he knows what he is saying.

thenewrick · 01-11-2013, 08:29 PM

It's like you walked into a head shop and asked which pipe is best for smoking weed. You can't be rude and sketchy when it comes to illegal stuff.

marshall834 · 01-11-2013, 10:45 PM

Quote:

Originally Posted by Goofyguy

Why would someone selling a product go deep into how it works? For one its an off road use product. You can find a hundred threads here and on his forum of it doing as it says and kills the light for the missing cats. Sorry you didnt get the answer you were looking for but in my emails with Terry he gives me the answer I need. Does it work, yes or no. Can I do this and make it do something else, again yes or no. He has answered every email Ive ever sent his way. Ive bought a few things from BMS and havent had a single issue.

Why? Because information sells! If a salesperson can show how it works, why it works, and how it will affect you, will you be more likely to buy form that person than the guy that just gives you the standard one-liner?

That being said, I agree with mostly everyone on here - he wasn't be rude he was just being careful.

idrift4wd · 01-12-2013, 12:50 AM

Burger tuning, does not give alot of info on their emails.

they do have alot of traffic im sure, but you cant use that as an excuse. Customer service is a staple to a business.

Goofyguy · 01-13-2013, 08:58 PM

Quote:

Originally Posted by marshall834

Why? Because information sells! If a salesperson can show how it works, why it works, and how it will affect you, will you be more likely to buy form that person than the guy that just gives you the standard one-liner?

That being said, I agree with mostly everyone on here - he wasn't be rude he was just being careful.

I agree with you 99%. As a sales person I understand the more you can tell someone about something the more likely they will buy from you. Its my life, its what I pay the bills off of, its how I feed my family. Were not all terrible people. Some cases where something that can be easily replicated or copied for a lower cost as a business person I would not let that out. We know Terry is a great guy, I cant think of a time where he hasnt treated me like a customer and a friend. I think keeping some stuff close to the chest is ok when it can keep a competitor at bay for just a small while.

statelax3 · 01-13-2013, 10:08 PM

OP I got the same crap answers from BMS when I sent an email about the same product. I just chalked it up as a vendor to never buy from because I could not get any tech info from them. Obviously they have so much business they can choose who they sell to. A lot of people are standing up for someone who gave them good service or are just fanboi's. I think your question was legit and inturn you were just blown off. I am sure this is not a popular opinion.

BEAR-AvHistory · 01-13-2013, 10:09 PM

Quote:

Originally Posted by idrift4wd

Burger tuning, does not give alot of info on their emails.

they do have alot of traffic im sure, but you cant use that as an excuse. Customer service is a staple to a business.

Never had a problem with insufficient info from their emails. Spent a long Sunday right before Christmas trading emails with Terry as he fine tuned the settings for my car based on its actual performance with the FMIC & fuel mix I use.

I ran a log sent it in then he responded with a change to make. Made the change did a test run sent in a fresh log, got another change back & so on.

I sent my request in for help on Sunday expecting to hear back on Monday but got a response in about 20 minutes. The car was dialed in very well thanks to BMS’s attention to customer service.

There is nothing special about my account with them to suggest I should get anything extra. Just have a JB4 G5/ISO, jack pad, spark plug socket & a pair of $1 decals. If they are treating me this well its hard to imagine that’s not business as usual for them.

Nikki.Alexa · 01-13-2013, 10:14 PM

Quote:

Originally Posted by MSport35TT

So I am looking for some additional product information from Berger Motorsport so i go ahead and contact Terry with the per-sale and support team. This is what I get for a response, please see the email chain below...

Are you kidding me! How is it that you talk to a perspective customer in such a rude manner. Clearly it is his job to help with product questions and it is clear that Terry could care less. Just wanted to share this with everyone and hear your thoughts.

You were a bit rude on your second response... he is a busy guy and has a lot of customers to attend to... i would definitely not take it personally... I bought the JB4 from him, and i know a lot of people who have purchased other products for their car... awesome service.... if he has it i'd buy it from him... but if you have a question you'd like to expand on you should google it... his job is to answer questions... but you should know what you are getting before you look into just purchasing it.

thenewrick · 01-13-2013, 10:38 PM

Just to clarify something. You guys are asking a vendor about how to conduct illegal activity using competing vendor's product. Don't be dumb :P

Envuks · 01-13-2013, 11:23 PM

Personally, I think you were a bit on the rude side. Also, there are some questions you don't ask...

pimp4cheddar · 01-14-2013, 12:33 AM

Quote:

Originally Posted by Toyo

lol

Nikki.Alexa · 01-14-2013, 12:46 AM

Quote:

Originally Posted by thenewrick

Just to clarify something. You guys are asking a vendor about how to conduct illegal activity using competing vendor's product. Don't be dumb :P

+1 +1 +1 +1 +1

01-10-2013, 06:19 PM	#23
JohnSprm69 Lieutenant Colonel Drives: AW e92 Join Date: Feb 2008 Location: Miami, FL Posts: 1,535 iTrader: (3)	ask mike@n54tuning i'm pretty sure he will give you a pretty good answer he resells everything BMS and is excellent on customer service as far as terry goes he is just as good as mike both those guys are highly regarded here in the forums. btw: the dpfix is (mainly) just to prevent the computer fromm throwing an error when you are running catless downpipes or thats why most people buy it unless you are running a jb4. __________________ E92 AW: BMS JB4/AFE DCI/AA DOWNPIPES/HPF INTERCOOLER/CONCEPT ONE CS.10/H&R SPORT/

01-13-2013, 11:23 PM	#37
Envuks Lieutenant Drives: '08 e92 335xi Join Date: Apr 2012 Location: MA Posts: 534 iTrader: (1)	Personally, I think you were a bit on the rude side. Also, there are some questions you don't ask... __________________ Jet black e92 6mt 335xi: 18" BBS RGRs, KW v1, ESS Stage 2 flash, VRSF 7" FMIC, VRSF downpipes, JG Mods m-tech front, mtec V3 AEs, BMS OCC, hardwired valentine 1, amber delete, sport seats, factory oil cooler. For sale: AG 18" m359s

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

01-10-2013, 06:51 PM	#24
Bimmer07 Private First Class Drives: E92 335i Join Date: Nov 2012 Location: Los Angeles Posts: 171 iTrader: (1)	Im surprised because they have a great costumer service. My LED lights werent working I emailed Jason and met up at his house on sunday evening and he fixed it for me!

01-11-2013, 08:27 PM	#28
E92TTKING Major Drives: e92 Join Date: Oct 2009 Location: Merica Posts: 1,319 iTrader: (6)	If you had half a brain or could search, cobb eliminates the check engine lights with stage 2 map. He said it was not for you, he knows what he is saying.

01-11-2013, 08:29 PM	#29
thenewrick Second Lieutenant Drives: 2007 E93 335i Black Sapphire Join Date: Dec 2012 Location: Tallahassee Posts: 273 iTrader: (2)	It's like you walked into a head shop and asked which pipe is best for smoking weed. You can't be rude and sketchy when it comes to illegal stuff.

01-12-2013, 12:50 AM	#31
idrift4wd Colonel Drives: Three Hundred and Thirty Five Join Date: Jul 2010 Location: Yonkers NY Posts: 2,498 iTrader: (0) Garage List 2007 BMW [3.25]	Burger tuning, does not give alot of info on their emails. they do have alot of traffic im sure, but you cant use that as an excuse. Customer service is a staple to a business.

01-13-2013, 10:08 PM	#33
statelax3 Private First Class Drives: 335i Join Date: Jul 2011 Location: charlotte nc Posts: 139 iTrader: (0)	OP I got the same crap answers from BMS when I sent an email about the same product. I just chalked it up as a vendor to never buy from because I could not get any tech info from them. Obviously they have so much business they can choose who they sell to. A lot of people are standing up for someone who gave them good service or are just fanboi's. I think your question was legit and inturn you were just blown off. I am sure this is not a popular opinion.

01-13-2013, 10:38 PM	#36
thenewrick Second Lieutenant Drives: 2007 E93 335i Black Sapphire Join Date: Dec 2012 Location: Tallahassee Posts: 273 iTrader: (2)	Just to clarify something. You guys are asking a vendor about how to conduct illegal activity using competing vendor's product. Don't be dumb :P