Do not purchase BMW Navigation Update! TomTom is terrible.. - BMW 3-Series (E90 E92) Forum

TheGr8Swami · 01-24-2013, 09:22 PM

My folks just retired and purchased a 2012 335xi! During a recent visit, my father had the Navigation Update for their car installed and the TomTom maps used by BMW are not accurate for the Washington Metropolitan area. The system gives inaccurate directions for addresses in DC and in the Maryland Suburbs. My older 2004 330xi that uses Navteq CD based maps is able to find the same places without issue! The new BMW navigation update is so bad my father went out and purchased a Garmin at a Best Buy during his visit. I also loaded Waze and Google Maps on their phone as a backup.

My folks are pissed and have already contacted BMWNA and their credit card company to rescind the charges for the update. If you're considering installing these maps, please reconsider! It's a waste of time and $$!

Dark_Knight_335 · 01-24-2013, 09:23 PM

Too late!

AdrianRex · 01-24-2013, 09:31 PM

No credit card company will rescind the charges so that avenue is in vane. Their best bet is to work with bmw na for a refund and flash back to the old software at no charge. Even this will be difficult because then they are admitting that their maps are faulty. Good luck.

Verbatim · 01-24-2013, 10:16 PM

were the previous maps loaded on the car more accurate?
maybe you were expecting too much in a single update

TheGr8Swami · 01-25-2013, 04:01 AM

Quote:

Originally Posted by AdrianRex

No credit card company will rescind the charges so that avenue is in vane. Their best bet is to work with bmw na for a refund and flash back to the old software at no charge. Even this will be difficult because then they are admitting that their maps are faulty. Good luck.

I beg to differ! AMEX has already refunded my parent's card.

Dark_Knight_335 · 01-25-2013, 05:38 AM

Must be just DC area. Mine work just fine in the Tri State. Sorry to hear.

AddictedToBavarian · 01-25-2013, 08:38 AM

Navigation has never been a strong point in BMWs, but if it were as terrible as you make it sound I think something would have been done.

TheGr8Swami · 01-25-2013, 09:39 AM

Quote:

Originally Posted by AddictedToBavarian

Navigation has never been a strong point in BMWs, but if it were as terrible as you make it sound I think something would have been done.

Agreed! Sadly, BMW recently partnered with TomTom for their map software and it's been a nightmare for many owners in the DC Metro Area. I've heard that TomTom/TeleNav system is great in Europe but in some areas of the US it's God aweful! Maybe BMW needs to partner back with NavTeq or follow Audi and get maps from Google.

chaz_master · 01-25-2013, 10:08 AM

Tom tom is good here, don't like Garmin much, some do though.

I have an 07 idrive with 2011 maps. Hated it at first compared to the Tom Tom I was using. I like the free traffic info on the bimmer though, quite accurate for the most part.

wrose100 · 01-25-2013, 10:18 AM

I usually use a tom tom anyways. I didn't realize that the maps were bad around DC

I used to have a garmin but it yelled at me too much! :P

alex2364 · 01-25-2013, 11:34 AM

I live in the DC area and updated my map to 2013. No problems with it so far and I use it at least once a week.

And when did TomTom start making maps? The only 2 companies that make GPS maps are Tele Atlas and Navteq.

techwhiz · 01-25-2013, 02:03 PM

Installing a Nexus 7 with CoPilot software in my '08 with no-Nav.

Orion4 · 01-25-2013, 03:15 PM

BMW moved to Tom Tom as their map update provider for 2013.
© TomTom 2013; © 2013 BMW of North America, LLC

Jewelzfive · 01-25-2013, 04:37 PM

Quote:

Originally Posted by TheGr8Swami

My folks just retired and purchased a 2012 335xi! During a recent visit, my father had the Navigation Update for their car installed and the TomTom maps used by BMW are not accurate for the Washington Metropolitan area. The system gives inaccurate directions for addresses in DC and in the Maryland Suburbs. My older 2004 330xi that uses Navteq CD based maps is able to find the same places without issue! The new BMW navigation update is so bad my father went out and purchased a Garmin at a Best Buy during his visit. I also loaded Waze and Google Maps on their phone as a backup.

My folks are pissed and have already contacted BMWNA and their credit card company to rescind the charges for the update. If you're considering installing these maps, please reconsider! It's a waste of time and $$!

That's what's up cuz I was surely thinking bout updating;( Not any more thx for the heads up....my only question to u is, is that the only map update at this time????

Jewelzfive · 01-25-2013, 04:46 PM

Quote:

Originally Posted by Dark_Knight_335

Must be just DC area. Mine work just fine in the Tri State. Sorry to hear.

Oh so u not having issues with urs????

Dark_Knight_335 · 01-25-2013, 06:19 PM

Nope. So far it's gotten me to every destination I asked for in NY/ NJ.
Mind you I'm not much of a weekend warrior, but seems fine, with the occasional Turnpike quirk...

DJtoad · 01-26-2013, 11:00 AM

Quote:

Originally Posted by alex2364

I live in the DC area and updated my map to 2013. No problems with it so far and I use it at least once a week.

Same here. So far I've had no issues with the maps anywhere in the DC/Baltimore metro area but I haven't used it to navigate in downtown DC yet.

Higgs1 · 01-26-2013, 11:13 AM

No issues in Boston and around Massachusetts....even noticed updates down the Cape region from new construction, so I'm pleased with it.

rattmobbins · 01-26-2013, 11:25 AM

Quote:

Originally Posted by TheGr8Swami

I beg to differ! AMEX has already refunded my parent's card.

Amex ftmfw! Don't even know why people use other cards. Amex rules all.

Dracon · 01-29-2013, 10:02 AM

Quote:

Originally Posted by TheGr8Swami

Agreed! Sadly, BMW recently partnered with TomTom for their map software and it's been a nightmare for many owners in the DC Metro Area. I've heard that TomTom/TeleNav system is great in Europe but in some areas of the US it's God aweful! Maybe BMW needs to partner back with NavTeq or follow Audi and get maps from Google.

I got to play with the new Audi A4 with Navigation while my wife's 07 A4 was in the shop for maintenance.

I loved the Google Maps and the overall interface for the Audi, if it only had a larger screen and more of the media features, it'd be perfect!

But the built-in WiFi hotspot, slot for a SIM card, and the two SD card slots were awesome features I wish BMW would integrate into their system.

TheGr8Swami · 02-07-2013, 12:47 PM

Whoa, it seems that BMW and TomTom are listening to the negative reviews of their Navigation Upgrade.

In order to address Cartographic errors found on the BMW's Map Update, TeleAtlas has created a Map Insight page so that users can help correct map reporting issues.

Here's the URL:

http://mapinsight.teleatlas.com/mapfeedback/index.php

I hope this helps!!

01-24-2013, 09:22 PM	#1
TheGr8Swami Private First Class Drives: 2012 550i M-Sport w/XDrive Join Date: Jun 2011 Location: Washington, DC Posts: 106 iTrader: (0)	Do not purchase BMW Navigation Update! TomTom is terrible.. My folks just retired and purchased a 2012 335xi! During a recent visit, my father had the Navigation Update for their car installed and the TomTom maps used by BMW are not accurate for the Washington Metropolitan area. The system gives inaccurate directions for addresses in DC and in the Maryland Suburbs. My older 2004 330xi that uses Navteq CD based maps is able to find the same places without issue! The new BMW navigation update is so bad my father went out and purchased a Garmin at a Best Buy during his visit. I also loaded Waze and Google Maps on their phone as a backup. My folks are pissed and have already contacted BMWNA and their credit card company to rescind the charges for the update. If you're considering installing these maps, please reconsider! It's a waste of time and $$! __________________ 2012 550xi MSport - everything but TV's in the head rests!
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01-24-2013, 09:23 PM	#2
Dark_Knight_335 Came to the N55 Darkside Drives: 2011 335 E93 M-Sport Join Date: May 2010 Location: NY/NJ Posts: 5,500 iTrader: (17)	Too late! __________________ Assorted E9x bushings, 200$ local pickup or 225$ shipped! http://www.e90post.com/forums/showth...2#post13995632

01-24-2013, 10:16 PM	#4
Verbatim Colonel Drives: 2008 335i Join Date: Sep 2010 Location: Santa Clarita Posts: 2,554 iTrader: (0) Garage List 2008 BMW 335i [5.00]	were the previous maps loaded on the car more accurate? maybe you were expecting too much in a single update __________________ 2008 BMW 335i Sedan \| Sparkling Graphite \| Sport \| Premium \| Navigation \| Comfort Access \| Logic7 Golf Tee \| M3 Trunk Spoiler \| LED Angel Eyes \| 5000k Fogs \| Resonator Delete \| Black Kidney Grills \| Black Finisher Rods \| 35%/18% Tint \| Sealer Lip \| 12mm/20mm (F/R) Spacers \| White Wheels \| Black Lines

01-25-2013, 05:38 AM	#6
Dark_Knight_335 Came to the N55 Darkside Drives: 2011 335 E93 M-Sport Join Date: May 2010 Location: NY/NJ Posts: 5,500 iTrader: (17)	Must be just DC area. Mine work just fine in the Tri State. Sorry to hear. __________________ Assorted E9x bushings, 200$ local pickup or 225$ shipped! http://www.e90post.com/forums/showth...2#post13995632

01-25-2013, 06:19 PM	#16
Dark_Knight_335 Came to the N55 Darkside Drives: 2011 335 E93 M-Sport Join Date: May 2010 Location: NY/NJ Posts: 5,500 iTrader: (17)	Nope. So far it's gotten me to every destination I asked for in NY/ NJ. Mind you I'm not much of a weekend warrior, but seems fine, with the occasional Turnpike quirk... __________________ Assorted E9x bushings, 200$ local pickup or 225$ shipped! http://www.e90post.com/forums/showth...2#post13995632

01-24-2013, 09:31 PM	#3
AdrianRex Enlisted Member Drives: 2009 328i X-drive Join Date: May 2012 Location: New York, NY Posts: 39 iTrader: (0)	No credit card company will rescind the charges so that avenue is in vane. Their best bet is to work with bmw na for a refund and flash back to the old software at no charge. Even this will be difficult because then they are admitting that their maps are faulty. Good luck.

01-25-2013, 08:38 AM	#7
AddictedToBavarian My other ride is a Bianchi Infinito Drives: E92 328xi Join Date: Apr 2011 Location: North Jersey Posts: 2,565 iTrader: (0)	Navigation has never been a strong point in BMWs, but if it were as terrible as you make it sound I think something would have been done.

01-25-2013, 10:08 AM	#9
chaz_master Second Lieutenant Drives: 335i E92 6MT Join Date: Jul 2012 Location: UK Posts: 205 iTrader: (0)	Tom tom is good here, don't like Garmin much, some do though. I have an 07 idrive with 2011 maps. Hated it at first compared to the Tom Tom I was using. I like the free traffic info on the bimmer though, quite accurate for the most part.

01-25-2013, 10:18 AM	#10
wrose100 DABES Drives: 09 328xi Join Date: Nov 2012 Location: Massachusetts Posts: 37 iTrader: (0)	I usually use a tom tom anyways. I didn't realize that the maps were bad around DC I used to have a garmin but it yelled at me too much! :P

01-25-2013, 11:34 AM	#11
alex2364 Captain Drives: E90 335i M Sport Join Date: May 2005 Location: Northern VA Posts: 620 iTrader: (1) Garage List 2009 BMW 335i [5.00]	I live in the DC area and updated my map to 2013. No problems with it so far and I use it at least once a week. And when did TomTom start making maps? The only 2 companies that make GPS maps are Tele Atlas and Navteq.

01-25-2013, 02:03 PM	#12
techwhiz Captain Drives: e90 335i Sedan Join Date: Feb 2012 Location: Bay Area, Ca Posts: 835 iTrader: (1)	Installing a Nexus 7 with CoPilot software in my '08 with no-Nav.

01-25-2013, 03:15 PM	#13
Orion4 Second Lieutenant Drives: 335i Join Date: Aug 2009 Location: Clifton Posts: 207 iTrader: (0)	BMW moved to Tom Tom as their map update provider for 2013. © TomTom 2013; © 2013 BMW of North America, LLC

01-26-2013, 11:13 AM	#18
Higgs1 First Lieutenant Drives: E90 330i Join Date: Nov 2008 Location: Boston, MA Posts: 396 iTrader: (7) Garage List 2006 330i [5.00]	No issues in Boston and around Massachusetts....even noticed updates down the Cape region from new construction, so I'm pleased with it. __________________ 06 E90 330i Alpine White \| Terra Dakota Leather \| Carbon Fiber Trim \| ZSP \| ZPP \| ZCW \| Navi \| PDC Sirius Radio \| Xenon \| GP Thunder 7500k Fogs \| Lux 5.0 Angel Eyes \| 18% Tint \| Blacklines

02-07-2013, 12:47 PM	#21
TheGr8Swami Private First Class Drives: 2012 550i M-Sport w/XDrive Join Date: Jun 2011 Location: Washington, DC Posts: 106 iTrader: (0)	Whoa, it seems that BMW and TomTom are listening to the negative reviews of their Navigation Upgrade. In order to address Cartographic errors found on the BMW's Map Update, TeleAtlas has created a Map Insight page so that users can help correct map reporting issues. Here's the URL: http://mapinsight.teleatlas.com/mapfeedback/index.php I hope this helps!!

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