E90Post
 


VIBE Motorsports
 
BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > Regional Forums > USA - New England > BMW of Sudbury? How is their service?



Reply
 
Thread Tools Search this Thread
      11-16-2012, 12:52 PM   #23
DopeM3
M Power
 
DopeM3's Avatar
 
Drives: M3
Join Date: Jun 2012
Location: NH

Posts: 1,295
iTrader: (8)

Definitely recommend Tulley
DopeM3 is offline   United_States
0
Reply With Quote
      11-16-2012, 03:53 PM   #24
ugknite
New Member
 
Drives: 2006 BMW 330xi
Join Date: Nov 2012
Location: boston, ma

Posts: 13
iTrader: (0)

Quote:
Originally Posted by Etek View Post
Theres 2 in Peabody..the one on Andover St across from the mall is their Sales/Service and I think the one on Centennial Dr is only service.
Don't know. Sorry.
ugknite is offline  
0
Reply With Quote
      11-16-2012, 06:44 PM   #25
crazyinp
Lieutenant
 
Drives: BMW 335d
Join Date: Jul 2011
Location: Bay Area

Posts: 550
iTrader: (4)

Garage List
2011 BMW 335d  [0.00]
I just wanted to give quick update.
I went to Sudbury BMW for my routine oil change and DEF refill.
I was welcomed by the service adviser Colleen. She was extremely nice.
Since I did oil change 4000miles ago, my oil service interval was reset and although my car wasn't showing is due for oil change she agreed to do it. I asked no to get carwash either.
Dealership itself is very nice. They have free breakfast bar with girl that makes your coffee. Nice big screen tv, children room and internet stations that you can use if you don't have your computer with you. Overall very pleased with the service.
crazyinp is offline  
0
Reply With Quote
      11-20-2012, 07:58 AM   #26
danilloe90
New Member old BMW M owner
 
danilloe90's Avatar
 
Drives: 07 335Xi Sedan
Join Date: Nov 2010
Location: BASSACHUSETTS or Mass

Posts: 85
iTrader: (0)

Garage List
2007 335XI  [0.00]
Highly recommended! I've been going there for the past year and a half and have had nothing but great service. I go directly to Corey as he is the man. From the sounds of the other members, it really doesn't matter who you deal with there and everyone is great. I've even had services that were outside of warranty (crack in the headlight casing which lead to water on the inside of the lens for example) where the SA was able to get the manager involved and greatly reduced my bill! Again, nothing but greatness from this place....
danilloe90 is offline   United_States
0
Reply With Quote
      01-31-2013, 10:19 AM   #27
Duster17
Registered
 
Drives: 2011 335i with xdrive
Join Date: Jan 2013
Location: United States

Posts: 1
iTrader: (0)

Bad experiences at Sudbury

I had my first car serviced at Sudbury. There were so many issues I swore I must have had a lemon. I traded that car in at the Peabody dealership. My current 335 is 2 years old and has 30k miles. One morning it wouldn't start so I had it towed to Sudbury which is closer than Peabody. And I had recently got a cold call from a manager who asked me to consider giving them my business again -- that the service department had "changed". I had to call for an update 2 days later. Corey left a vm -- "it's all set". So I get myself there and ask what the deal was. "The computer says you left the key in the ignition for 10 hours, which drained the battery. We charged it overnight so it's good to go." I responded that I did no such thing and I was concerned about the fix. They said they couldn't do anything else based on the tests that they did. So the car started and off I went to dinner with a friend. Upon leaving the gd car doesn't start. I get a jump and head home. Again, won't start in the morning. Decided not to make another mistake by going to Sudbury. Got a jump and headed to Peabody where they confirmed a dead cell and replaced the battery at no cost. Been fine ever since. Never going to Sudbury again.
Duster17 is offline  
0
Reply With Quote
      01-31-2013, 10:55 AM   #28
virtualbong
Lieutenant Colonel
 
virtualbong's Avatar
 
Drives: 2011 BMW 550i
Join Date: Jun 2009
Location: Boston, MA

Posts: 1,558
iTrader: (2)

Quote:
Originally Posted by Duster17 View Post
I had my first car serviced at Sudbury. There were so many issues I swore I must have had a lemon. I traded that car in at the Peabody dealership. My current 335 is 2 years old and has 30k miles. One morning it wouldn't start so I had it towed to Sudbury which is closer than Peabody. And I had recently got a cold call from a manager who asked me to consider giving them my business again -- that the service department had "changed". I had to call for an update 2 days later. Corey left a vm -- "it's all set". So I get myself there and ask what the deal was. "The computer says you left the key in the ignition for 10 hours, which drained the battery. We charged it overnight so it's good to go." I responded that I did no such thing and I was concerned about the fix. They said they couldn't do anything else based on the tests that they did. So the car started and off I went to dinner with a friend. Upon leaving the gd car doesn't start. I get a jump and head home. Again, won't start in the morning. Decided not to make another mistake by going to Sudbury. Got a jump and headed to Peabody where they confirmed a dead cell and replaced the battery at no cost. Been fine ever since. Never going to Sudbury again.
I guess everyone should just be safe and go with Peabody. I have only heard good things from there and not one bad thing...yet.
__________________
2011 BMW 550i M-Sport (Jet Black/Cinnamon Brown) - 4/30/14 (Current)
2007 BMW 328xi e92 (Jet Black/Coral Red) - PAST
2005 Infiniti G35 Coupe (Ivory White/Stone) - PAST
2005 Acura TSX (Obsidian Black/Black) - PAST
1998 Acura Integra (Black/Black) - PAST
virtualbong is offline  
0
Reply With Quote
      02-19-2013, 10:53 AM   #29
NormE91
Captain
 
Drives: 2007 BMW 328xi Touring
Join Date: Feb 2013
Location: Massachusetts

Posts: 629
iTrader: (0)

I just had a great experience with BMW of Sudbury. Everyone was very polite, professional, and efficient.

They had my car for two days to replace the starter and the HVAC blower motor. All was covered under CPO warranty.

The work seems to have been done well. The service advisors, Colleen and Jim, were very communicative. I was even provided a loaner car (2012 328i) even though I didn't originally purchase my car from them. (Their website says loaners to owners who bought from them only).

I couldn't be happier!
NormE91 is offline   United_States
0
Reply With Quote
      02-19-2013, 11:11 AM   #30
Tiago@VRSF
BimmerPost Supporting Vendor

 
Tiago@VRSF's Avatar
 
Drives: E92 335i, F30 328i, F82 M4
Join Date: Dec 2007
Location: Hudson, MA

Posts: 6,777
iTrader: (93)

Garage List
Send a message via AIM to Tiago@VRSF
They didn't provide me with a loaner, I had to pay for a rental. Had original warranty, CPO and purchased a different car from them in the past.
Tiago@VRSF is offline   United_States
0
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 11:28 AM.




e90post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST