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BMW 3-Series (E90 E92) Forum > E90 / E92 / E93 3-series Technical Forums > Wheels and Tires Forum Sponsored by The Tire Rack > Discount tire scratched my wheel!



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      02-23-2013, 09:39 PM   #1
Foreman05
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Discount tire scratched my wheel!

Well got my AG m359's this week, brought my car to discount tire today to get new front tires put on them and they scratched one of them pretty good. The assistant manager said he could have it refinished i told him my wheels are four days old and there is no way im having it "repainted". I told him there are only 2 options new m359 wheel or give my the 250 dollars for the wheel. He said he could buy a bmw rep wheel for $125 if that would work. after explaining that my wheels arent china rep wheels he said due to you moving next week talk to the discount tire where your moving. (North Carolina). I'm pretty p!ssed. Any thoughts?
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      02-23-2013, 10:07 PM   #2
Neothin87
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sounds like he's waiting for you to move and will never pick up the phone after that
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      02-23-2013, 11:32 PM   #3
dhanni848
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You stated "assistant manager" correct? That means there are a lot of people above that position.
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      02-23-2013, 11:58 PM   #4
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I am a manager from Discount Tire. Discount Tire is a dealer for AG wheels and they have the ability to order a replacement of your exact wheel.

Ask for the Senior Assistant Manager or the Store Manager. Explain your issue and they shouldn't have a problem replacing your wheel.

If it isn't resolved feel free to pm me and I'll do what I can to help you out.

Sorry about your issue with us.
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      02-24-2013, 01:07 AM   #5
Foreman05
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Quote:
Originally Posted by charrigan View Post
I am a manager from Discount Tire. Discount Tire is a dealer for AG wheels and they have the ability to order a replacement of your exact wheel.

Ask for the Senior Assistant Manager or the Store Manager. Explain your issue and they shouldn't have a problem replacing your wheel.

If it isn't resolved feel free to pm me and I'll do what I can to help you out.

Sorry about your issue with us.
He was the senior assistant manager unfortunately. He did go back and talk to the manager. It seems like all they wanted to do was have it refinished. If I wanted it refinished I would have bought used for a much cheaper price. Hopefully we can come to an agreement. Thanks for the advise, I will let you know what happens.
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      02-24-2013, 12:35 PM   #6
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This exact thing happened to my friend. They eventually succumbed and ought him a new VMR
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      02-25-2013, 01:06 PM   #7
Ml3456
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Charrigan. Great service!! How come I can't find them on the discount web site if they are a rep for them? ML
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      02-25-2013, 02:14 PM   #8
Red_Bean_Bun
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How did it go ? Got your new wheel ?
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      02-25-2013, 04:05 PM   #9
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Quote:
Originally Posted by Red_Bean_Bun View Post
How did it go ? Got your new wheel ?
Just got off the phone with the regional rep, she needs to call some other manager to see what he can do. hopefully thats the last step!
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      02-25-2013, 04:40 PM   #10
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Horror stories at tire shops are the worst. Shit happens but hope you'll get squared away bro!
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      02-25-2013, 04:59 PM   #11
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Quote:
Originally Posted by Ml3456 View Post
Charrigan. Great service!! How come I can't find them on the discount web site if they are a rep for them? ML

Our sites only list wheel brands we carry in stock in stores or our warehouses. Our system in the stores has a massive database of brands we are dealers for and there are thousands of them. It would be very difficult to maintain on our site and very confusing to our average customer.

I just ordered a set for my e90 from them. We have been a dealer for them for a few years.
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      02-25-2013, 07:17 PM   #12
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Thanks, That good to know I can deal locally if their price is good.
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      02-25-2013, 08:57 PM   #13
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Well I talked to the area manager and as soon as I get to NC I can head to discount tire and they will set me up with a new wheel. He said he couldnt beleive they wanted to refinish a brand new wheel. Hope mount and balance is free lol. Goes to show that even if the store doesn't make things right the company will.
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      02-25-2013, 09:36 PM   #14
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That's good to hear! I hate hearing stories about tire shops totally mutilating wheels.
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      02-25-2013, 10:57 PM   #15
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Grrrrr its threads like these that make me never want to change a tire on an expensive wheel even with the brand new tire machine we just got!

Sorry about your wheel hope it all works out
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      02-25-2013, 11:07 PM   #16
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Glad it will be working out for you. Im in NC and know a manager in this area who is someone I know really well. If it doesnt work out and your in the Raleigh area I am sure he will offer a lending hand. He has been with discount tire for over 10 years.
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      02-25-2013, 11:20 PM   #17
Foreman05
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Quote:
Originally Posted by marcus321 View Post
Glad it will be working out for you. Im in NC and know a manager in this area who is someone I know really well. If it doesnt work out and your in the Raleigh area I am sure he will offer a lending hand. He has been with discount tire for over 10 years.
Thanks for the offer, I will let you guys know how it pans out.
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