Tirerack
Use the following links to go directly to useful tirerack winter items: Tirerack Winter Tires. Gary's Winter Tire FAQ.
Using the links directly supports E90Post with tirerack sales commision!

  E90Post
 


TireRack

   PLEASE HELP SUPPORT E90POST BY DOING YOUR TIRERACK SHOPPING FROM THIS BANNER, THANKS!
 
BMW 3-Series (E90 E92) Forum > E90 / E92 / E93 3-series Technical Forums > Wheels and Tires Forum Sponsored by The Tire Rack > Discount tire scratched my wheel!



Wheels and Tires forum Sponsored by The Tire Rack
Please help to directly support e90post by doing your tirerack shopping from the above link. For every sale made through the link, e90post gets sponsor support to keep the site alive. Disclaimer

Reply
 
Thread Tools Search this Thread
      02-23-2013, 09:39 PM   #1
Foreman05
Private First Class
2
Rep
168
Posts

 
Drives: in search of a 335
Join Date: Jul 2011
Location: NC

iTrader: (2)

Discount tire scratched my wheel!

Well got my AG m359's this week, brought my car to discount tire today to get new front tires put on them and they scratched one of them pretty good. The assistant manager said he could have it refinished i told him my wheels are four days old and there is no way im having it "repainted". I told him there are only 2 options new m359 wheel or give my the 250 dollars for the wheel. He said he could buy a bmw rep wheel for $125 if that would work. after explaining that my wheels arent china rep wheels he said due to you moving next week talk to the discount tire where your moving. (North Carolina). I'm pretty p!ssed. Any thoughts?
Appreciate 0
      02-23-2013, 10:07 PM   #2
Neothin87
Private First Class
Neothin87's Avatar
United_States
1
Rep
162
Posts

 
Drives: 2009 e90 335i
Join Date: Dec 2012
Location: Orlando FL

iTrader: (0)

sounds like he's waiting for you to move and will never pick up the phone after that
__________________
Montego Blue / Saddle Brown
Just a few mods...
Appreciate 0
      02-23-2013, 11:32 PM   #3
dhanni848
First Lieutenant
8
Rep
378
Posts

 
Drives: 06 330i
Join Date: Aug 2012
Location: Nashville, TN

iTrader: (0)

You stated "assistant manager" correct? That means there are a lot of people above that position.
Appreciate 0
      02-23-2013, 11:58 PM   #4
charrigan
Private First Class
1
Rep
116
Posts

 
Drives: 07 335i
Join Date: Feb 2013
Location: Ann Arbor, MI

iTrader: (2)

I am a manager from Discount Tire. Discount Tire is a dealer for AG wheels and they have the ability to order a replacement of your exact wheel.

Ask for the Senior Assistant Manager or the Store Manager. Explain your issue and they shouldn't have a problem replacing your wheel.

If it isn't resolved feel free to pm me and I'll do what I can to help you out.

Sorry about your issue with us.
Appreciate 0
      02-24-2013, 01:07 AM   #5
Foreman05
Private First Class
2
Rep
168
Posts

 
Drives: in search of a 335
Join Date: Jul 2011
Location: NC

iTrader: (2)

Quote:
Originally Posted by charrigan View Post
I am a manager from Discount Tire. Discount Tire is a dealer for AG wheels and they have the ability to order a replacement of your exact wheel.

Ask for the Senior Assistant Manager or the Store Manager. Explain your issue and they shouldn't have a problem replacing your wheel.

If it isn't resolved feel free to pm me and I'll do what I can to help you out.

Sorry about your issue with us.
He was the senior assistant manager unfortunately. He did go back and talk to the manager. It seems like all they wanted to do was have it refinished. If I wanted it refinished I would have bought used for a much cheaper price. Hopefully we can come to an agreement. Thanks for the advise, I will let you know what happens.
Appreciate 0
      02-24-2013, 12:35 PM   #6
JYohay
Banned
24
Rep
2,011
Posts

 
Drives: 2011 X5
Join Date: Mar 2012
Location: NY

iTrader: (3)

This exact thing happened to my friend. They eventually succumbed and ought him a new VMR
Appreciate 0
      02-25-2013, 01:06 PM   #7
Ml3456
Second Lieutenant
United_States
2
Rep
233
Posts

 
Drives: 2013 X3 & 335i E93
Join Date: Dec 2012
Location: Chicago West Burbs

iTrader: (0)

Charrigan. Great service!! How come I can't find them on the discount web site if they are a rep for them? ML
Appreciate 0
      02-25-2013, 02:14 PM   #8
Red_Bean_Bun
Captain
7
Rep
710
Posts

 
Drives: E92
Join Date: Nov 2009
Location: Wilmington, DE

iTrader: (2)

How did it go ? Got your new wheel ?
Appreciate 0
      02-25-2013, 04:05 PM   #9
Foreman05
Private First Class
2
Rep
168
Posts

 
Drives: in search of a 335
Join Date: Jul 2011
Location: NC

iTrader: (2)

Quote:
Originally Posted by Red_Bean_Bun View Post
How did it go ? Got your new wheel ?
Just got off the phone with the regional rep, she needs to call some other manager to see what he can do. hopefully thats the last step!
Appreciate 0
      02-25-2013, 04:40 PM   #10
asdflkijd
Aberry is a scammer
asdflkijd's Avatar
South Korea
132
Rep
5,507
Posts

 
Drives: SGM E92 335i, AM E90 335i
Join Date: Jun 2007
Location: Seattle, WA

iTrader: (14)

Garage List
Horror stories at tire shops are the worst. Shit happens but hope you'll get squared away bro!
Appreciate 0
      02-25-2013, 04:59 PM   #11
charrigan
Private First Class
1
Rep
116
Posts

 
Drives: 07 335i
Join Date: Feb 2013
Location: Ann Arbor, MI

iTrader: (2)

Quote:
Originally Posted by Ml3456 View Post
Charrigan. Great service!! How come I can't find them on the discount web site if they are a rep for them? ML

Our sites only list wheel brands we carry in stock in stores or our warehouses. Our system in the stores has a massive database of brands we are dealers for and there are thousands of them. It would be very difficult to maintain on our site and very confusing to our average customer.

I just ordered a set for my e90 from them. We have been a dealer for them for a few years.
Appreciate 0
      02-25-2013, 07:17 PM   #12
Ml3456
Second Lieutenant
United_States
2
Rep
233
Posts

 
Drives: 2013 X3 & 335i E93
Join Date: Dec 2012
Location: Chicago West Burbs

iTrader: (0)

Thanks, That good to know I can deal locally if their price is good.
Appreciate 0
      02-25-2013, 08:57 PM   #13
Foreman05
Private First Class
2
Rep
168
Posts

 
Drives: in search of a 335
Join Date: Jul 2011
Location: NC

iTrader: (2)

Well I talked to the area manager and as soon as I get to NC I can head to discount tire and they will set me up with a new wheel. He said he couldnt beleive they wanted to refinish a brand new wheel. Hope mount and balance is free lol. Goes to show that even if the store doesn't make things right the company will.
Appreciate 0
      02-25-2013, 09:36 PM   #14
VMRWheels
BimmerPost Supporting Vendor
VMRWheels's Avatar
268
Rep
16,178
Posts


 
Drives: BMW
Join Date: Jun 2007
Location: Anaheim, CA

iTrader: (4)

Garage List
2014 BMW F22  [0.00]
2013 BMW F06  [0.00]
2013 BMW F30  [0.00]
That's good to hear! I hate hearing stories about tire shops totally mutilating wheels.
__________________

VMR | Wheels - Mitch A. | p. 714-442-7916 extension 107 | e. Mitch@velocitymotoring.com | ** VMR Holiday Special! **
Appreciate 0
      02-25-2013, 10:57 PM   #15
e92oholic
Banned
United_States
14
Rep
854
Posts

 
Drives: 2013 MINI JCW GP
Join Date: Feb 2012
Location: Buffalo NY

iTrader: (6)

Grrrrr its threads like these that make me never want to change a tire on an expensive wheel even with the brand new tire machine we just got!

Sorry about your wheel hope it all works out
Appreciate 0
      02-25-2013, 11:07 PM   #16
marcus321
Lieutenant
8
Rep
567
Posts

 
Drives: e92 335i
Join Date: Aug 2011
Location: Raleigh, NC

iTrader: (0)

Glad it will be working out for you. Im in NC and know a manager in this area who is someone I know really well. If it doesnt work out and your in the Raleigh area I am sure he will offer a lending hand. He has been with discount tire for over 10 years.
Appreciate 0
      02-25-2013, 11:20 PM   #17
Foreman05
Private First Class
2
Rep
168
Posts

 
Drives: in search of a 335
Join Date: Jul 2011
Location: NC

iTrader: (2)

Quote:
Originally Posted by marcus321 View Post
Glad it will be working out for you. Im in NC and know a manager in this area who is someone I know really well. If it doesnt work out and your in the Raleigh area I am sure he will offer a lending hand. He has been with discount tire for over 10 years.
Thanks for the offer, I will let you guys know how it pans out.
Appreciate 0
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 08:07 AM.




e90post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST