E90Post
 


GT Haus
 
BMW 3-Series (E90 E92) Forum > E90/E92/E93 Marketplace (For Sale / Trade / Wanted) > Vendor Comments/Review/Feedback Forum > UUC's Shipping and Manufacturing Departments are horrible



Reply
 
Thread Tools Search this Thread
      02-26-2013, 09:33 AM   #1
uniter
Black on Black on Black.
11
Rep
529
Posts

 
Drives: 335i/6mt Sport,Nav,Prem.
Join Date: Feb 2010
Location: New Hope, PA

iTrader: (1)

UUC's Shipping and Manufacturing Departments are horrible

I ordered a UUC SSK and DSSR + Trans Mounts on 1/18/2013, it was important that these would be shipped out same day because I was dropping off my car to have it's clutch replaced and I wouldn't want to have to go back twice. Thankfully the sales-person assured me that indeed, they did have them in stock and I should receive a confirmation shortly.

The parts haven't arrived, I haven't received an email and my car is about to go under for the clutch and flywheel. I call up UUC because you can't email them and they assure me that they're waiting on one small part that's holding up my kit, good news is that they'll have it next week and they'll ship it out next day.

So the kit ships out 1/29/2013, it's missing the DSSR. The DSSR unit is now marked as backordered, I call them and 'Rob' says don't worry it's easy to install after the fact (it isn't) at this point I'm waiting for a flywheel from ClutchMasters (6 Bolt Crank, that's another story) so I'm irritated but it's not a big deal.

Week goes by without shipping, I call, don't worry one week out. End of that week I call it'll be two weeks out. I call today and there's no ETA, it's just backordered. So I cancelled, hopefully Turner has them in stock and can overnight the damn thing.

So tl;dr:
UUC's Sales Department doesn't know what things are in stock or out of stock. They will lie to you to get an order in.
UUC's Manufacturing Department doesn't give accurate timelines. They will lie to you to placate you.

The good news is that any of their re-sellers actually know what they have in stock and will gladly price-match any of UUCs promotions, it's my hope that you never have to deal with them or their ridiculous business practices.
__________________

LEMANS BLUE M-TECH E92->PROCEDE REV3::BIEHNTUNE FLASH::ETS 7" FMIC::RACELAND DPS::OS GIKEN 1.5 WAY::DEFIV DIFF LOCKDOWN::DEFIV OCC::DEFIV INTAKE::RB PCV
Appreciate 0
      03-18-2013, 02:31 PM   #2
3002 tii
Major General
3002 tii's Avatar
United_States
140
Rep
8,593
Posts

 
Drives: flat out
Join Date: Apr 2008
Location: NNJ

iTrader: (50)

Garage List
I've had nothing but bad experience with UUC. I went out of my way to remove all UUC products.
__________________

Recaro | Volk | AST | Vorshlag | Quaife | Stoptech | Active Autowerke | BMW Performance

Click here for my track videos
Appreciate 0
      12-09-2014, 05:50 PM   #3
Cloud9blue
Lieutenant Colonel
Cloud9blue's Avatar
United_States
35
Rep
1,611
Posts

 
Drives: avoiding the potholes
Join Date: Aug 2008
Location: Chicago, IL

iTrader: (11)

Humm, ordered a set of blue transmission mounts from them last week. Called, and waited on the phone for 10mins before someone answered and told it will be shipped by yesterday. Well, nope, nor did it get shipped today... I should have googled their reviews before I placed the order...

Going to wait until tomorrow, if not I just gonna cancel the order and order a set of RE mounts from HPA. It is kind of a joke that they don't response to emails for orders, and their office close an hour and half earlier than they are suppose to...

Update, I cancelled the order. It seems like they have some inventory problem and can't keep track of what's in stock or not...
__________________
09 E92 335i AT: Monaco Blue / Saddle Brown / Grey Poplar
JB4 / BMS Flash / AE / DP/FMIC / TC Kline DA / M3/Megan / Wavetrac / Powerflex/Whiteline / Dinan OC / Aux. Radiator / Apex PS-7
07 BMW R1200S: Shine Yellow / Akrapovic Slip-on / Ohlins

Last edited by Cloud9blue; 12-11-2014 at 10:48 PM.
Appreciate 0
      12-18-2014, 12:05 PM   #4
chris82
Major
chris82's Avatar
United_States
24
Rep
1,166
Posts

 
Drives: around Philadelphia
Join Date: Aug 2012
Location: 2008 Jet Black 128i 6MT

iTrader: (1)

I wouldn't install those UUC transmission mounts, those are junk, some guy with a 128i put them in his car, I think they broke apart or the bolts came off or something, just FYI. UUC, ugh, how are they still in business, I've heard too many horror stories
__________________
BMW N51 128i @ 220whp,207wtq | Active Autowerke | 135i axelback | JRZ RS1 | Eibach | Ground Control | Poly upper/Aluminum lower RSM | BMWP SSK | E46 M3 Tranny Mounts | CDV Delete
Appreciate 0
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 02:36 AM.




e90post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST