BMW 3-Series (E90 E92) Forum > E90/E92/E93 Marketplace (For Sale / Trade / Wanted) > Vendor Comments/Review/Feedback Forum > UUC's Shipping and Manufacturing Departments are horrible

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      02-26-2013, 09:33 AM   #1
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UUC's Shipping and Manufacturing Departments are horrible

I ordered a UUC SSK and DSSR + Trans Mounts on 1/18/2013, it was important that these would be shipped out same day because I was dropping off my car to have it's clutch replaced and I wouldn't want to have to go back twice. Thankfully the sales-person assured me that indeed, they did have them in stock and I should receive a confirmation shortly.

The parts haven't arrived, I haven't received an email and my car is about to go under for the clutch and flywheel. I call up UUC because you can't email them and they assure me that they're waiting on one small part that's holding up my kit, good news is that they'll have it next week and they'll ship it out next day.

So the kit ships out 1/29/2013, it's missing the DSSR. The DSSR unit is now marked as backordered, I call them and 'Rob' says don't worry it's easy to install after the fact (it isn't) at this point I'm waiting for a flywheel from ClutchMasters (6 Bolt Crank, that's another story) so I'm irritated but it's not a big deal.

Week goes by without shipping, I call, don't worry one week out. End of that week I call it'll be two weeks out. I call today and there's no ETA, it's just backordered. So I cancelled, hopefully Turner has them in stock and can overnight the damn thing.

So tl;dr:
UUC's Sales Department doesn't know what things are in stock or out of stock. They will lie to you to get an order in.
UUC's Manufacturing Department doesn't give accurate timelines. They will lie to you to placate you.

The good news is that any of their re-sellers actually know what they have in stock and will gladly price-match any of UUCs promotions, it's my hope that you never have to deal with them or their ridiculous business practices.

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      03-18-2013, 02:31 PM   #2
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I've had nothing but bad experience with UUC. I went out of my way to remove all UUC products.

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