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BMW 3-Series (E90 E92) Forum > E90 / E92 / E93 3-series Powertrain and Drivetrain Discussions > N54 Turbo Engine / Drivetrain / Exhaust Modifications - 335i > What happened to ER's quality contol?



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      06-19-2013, 10:37 PM   #45
robc1976
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Quote:
Originally Posted by ken1137 View Post
I hope it is not a CF engine cover. Had one on my 135 and it turned yellow. Maybe they use better clear coat now.

Edit; yeah it looks different than what i bought for my 135. They must have changed suppliers.

Yeah, the welds are terrible on the piping. Expect a lot more from ER.
carbon cover is very thin...you can flex it real easy lol!
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      06-25-2013, 10:12 PM   #46
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Getting pipe tomorrow, it was sent ground so it is taking a bit longer than I thought. Will post back with pics!
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      07-24-2013, 07:27 PM   #47
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Quote:
Originally Posted by Wesley Crusher View Post
Any company can make a mistake. What's important is how the company responds. It looks like ER is addressing the problem and making right by the customer. That's good service.
Well, I ordered an ER chargepipe. I waited over 2 weeks for it because it was not something that Jeff@TGS (good service, btw) had in stock. I got my chargepipe today, but the 2 1" hoses that connect to the DVs were not included, even though they were checked off on the QC sheet that's included.

I will say that the chargepipe looks great and I have never seen a product packaged so well, but this is disappointing.
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      07-24-2013, 07:41 PM   #48
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Quote:
Originally Posted by Wesley Crusher View Post
Well, I ordered an ER chargepipe. I waited over 2 weeks for it because it was not something that Jeff@TGS (good service, btw) had in stock. I got my chargepipe today, but the 2 1" hoses that connect to the DVs were not included, even though they were checked off on the QC sheet that's included.

I will say that the chargepipe looks great and I have never seen a product packaged so well, but this is disappointing.
That could be disappointing, but I'm sure ER will make it right for you.
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      07-24-2013, 07:52 PM   #49
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Originally Posted by jyeah View Post
That could be disappointing, but I'm sure ER will make it right for you.
I'm sure. After 2 weeks, I was just excited to install my new chargepipe.
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      07-24-2013, 08:01 PM   #50
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Quote:
Originally Posted by jyeah View Post
That could be disappointing, but I'm sure ER will make it right for you.
That's really unacceptable. It shows that their QC is total shit. If they can't actually check off a sheet correctly, what makes you think their QC in areas that really count is up to par?
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      07-24-2013, 09:04 PM   #51
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I too am in the process of purchasing an ER pipe through Jeff@TGS (absolutely wonderful service, but I will give my experience in a separate thread). Through errors on my end as a result of wrong FMIC from the previous owner my first pipe I received was incorrect. Quality however was great and everything checked off was there. My pipe was supposed to ship Monday, but was rejected at QC for anodizing issues. Will update when I receive the new pipe, but it's bittersweet...delayed delivery, but high quality standards. My background is in manufacturing / operations so I can relate to these challenges.
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      07-24-2013, 09:26 PM   #52
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Quote:
Originally Posted by pwr hungry View Post
That's really unacceptable. It shows that their QC is total shit. If they can't actually check off a sheet correctly, what makes you think their QC in areas that really count is up to par?
I am speaking to Fred and Christine via email right now. I am pretty sure that business hours end well before 7:30, but they are working to help me. It's much appreciated. Despite some QC issues, I still stand by my previous comment that ER is a good company and I would not hesitate to do business with them again.

Update: Everything has been sorted out. ER will be sending me the missing hoses (express mail) tomorrow.

Last edited by WesleyC; 07-24-2013 at 09:51 PM.
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      07-24-2013, 10:14 PM   #53
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I just orders an ER charge pipe today. Hope I have no issues.
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      07-25-2013, 08:46 AM   #54
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Originally Posted by bdaddylo View Post
I just orders an ER charge pipe today. Hope I have no issues.
I love your car.
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