E90Post
 


PYSPEED
 
BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > General E90 Sedan / E91 Wagon / E92 Coupe / E93 Cabrio > My dealer is out to get me....



Reply
 
Thread Tools Search this Thread
      01-24-2006, 02:12 PM   #23
u2jrmw
Enlisted Member
 
Drives: Audi A4 1.8T Quattro
Join Date: Jan 2006
Location: Chicago

Posts: 46
iTrader: (0)

So with your knowledge what is your suggestion for the poor guy who can't get them to fix his brand new car?
u2jrmw is offline  
0
Reply With Quote
      01-24-2006, 02:20 PM   #24
SCA
Brigadier General
 
SCA's Avatar
 
Drives: 2006 330i
Join Date: Apr 2005
Location: TN

Posts: 3,018
iTrader: (0)

Garage List
2006 330i  [0.00]
Quote:
Originally Posted by u2jrmw
So with your knowledge what is your suggestion for the poor guy who can't get them to fix his brand new car?

My 0.02, You are always best to initially confront operations at your center in this order. Service Mgr., General Mgr., Owner (sometimes this set is a complete waste of time, some owners just do not care), lastly the BMW Regional Service Mgr. (he/she will have the final word).

BTW, calling the BMW toll-free usually accomplishes little to nothing. It is purely a call center based in Ohio.
SCA is offline   United_States
0
Reply With Quote
      01-24-2006, 02:21 PM   #25
Socom
BMWCCA since '03
 
Drives: 2015 435i
Join Date: May 2005
Location: Atl.

Posts: 5,275
iTrader: (0)

Quote:
Originally Posted by SCA
It has nothing to do with BMW Corp. BMW Centers are independently owned. BMW NA has little, to no control over their dealer network.
I imagine BMWNA intends on keeping it that way as well. BMWNA and the Dealership love to play ping pong with a customer when it comes to these issues. Neither side is responsible for the other actions.

It wouldn't surprise me if the dealership and BMWNA don't have a solution to your problem. So instead of admitting it, AND letting you drive the car when there's a chance the passenger airbag might fail opens them to a huge liability (especially in sue happy california). Unless the letter was sent certified mail, I doubt the dealership will even admit it was received.
Socom is offline   United_States
0
Reply With Quote
      01-24-2006, 03:28 PM   #26
u2jrmw
Enlisted Member
 
Drives: Audi A4 1.8T Quattro
Join Date: Jan 2006
Location: Chicago

Posts: 46
iTrader: (0)

I do have to say this is all quite disturbing. Luckily I have never needed to resort to calling Audi NA to get a problem resolved, but I did with VW NA and they very quickly made the dealership have an attitude adjustment. You are saying that BMW NA does not have this effect?

I did in fact call BMW NA a few weeks ago to ask about the warranty on 3-series tires. They told me that it would be offered by the tire manufacturer if there was one. He said he couldn't tell me if there was or not or even which tires would be on the car because they use multiple suppliers. I asked him how I might go about finding this information, he said I could ask the salesman when I was buying the car. It wasn't a great first experience of BMW NA.
u2jrmw is offline  
0
Reply With Quote
      01-24-2006, 03:30 PM   #27
u2jrmw
Enlisted Member
 
Drives: Audi A4 1.8T Quattro
Join Date: Jan 2006
Location: Chicago

Posts: 46
iTrader: (0)

[quote=SCA]the BMW Regional Service Mgr. (he/she will have the final word).[quote]

That light coming on is hardly a refutable problem. And I think it is dispicable that he doesn't even get a response from a letter. I would be furious if i had to exert any kind of effort to get a clear malfunction fixed under warranty on a brand new car.
u2jrmw is offline  
0
Reply With Quote
      01-24-2006, 03:38 PM   #28
BMW0
Colonel
 
BMW0's Avatar
 
Drives: AW E90 330i
Join Date: Nov 2005
Location: Spokane, WA

Posts: 2,059
iTrader: (0)

Garage List
2006 330i  [0.00]
Better luck next time, huh.
__________________
330i 6MT l 255 HP @ 5900 rpm 214 lb-ft Torque @ 3500 rpm l Alpine White l Beige l Aluminum l ZSP l 494 l PDC

"Freude am Fahren" = "Joy to Drive"
BMW0 is offline   United_States
0
Reply With Quote
      01-24-2006, 08:44 PM   #29
SCA
Brigadier General
 
SCA's Avatar
 
Drives: 2006 330i
Join Date: Apr 2005
Location: TN

Posts: 3,018
iTrader: (0)

Garage List
2006 330i  [0.00]
Quote:
Originally Posted by u2jrmw
That light coming on is hardly a refutable problem. And I think it is dispicable that he doesn't even get a response from a letter. I would be furious if i had to exert any kind of effort to get a clear malfunction fixed under warranty on a brand new car.
As previously mentioned, the letter should have been mailed certified mail. There is no proof that the letter was received nor if it was sent.

Personally, I would have attempted to speak to the service mgr in person or at the very least, picked up the phone and called him.
SCA is offline   United_States
0
Reply With Quote
      01-24-2006, 11:55 PM   #30
NaTuReB0Y
Powered By 36DD
 
NaTuReB0Y's Avatar
 
Drives: 2006 E90
Join Date: Jul 2005
Location: Inland Empire

Posts: 7,381
iTrader: (12)

first of all.....my service advisor said...my "passenger airbag light" is not a serious problem like brake where it needs to be taken care of right away. With BMW's restraining system(seatbelt) and quality built....my passenger will be okay in the event of an accident. My car was in for service plus updated. On the service invoice, it stated that they could not find anything wrong with customer's complaint....it must have been a computer glitch/error. And my wife weighs a 122 pounds, and I think that is sufficient enough for the passenger airbag light to go off. The light does not come on everytime, but occassionally.....off....on.....off....on...etc.

BMW NA called me a couple of days later for a customer service survey regarding my service....and I told them everything about Savage BMW, and how shitty their service advisors and service departments were.

by the end of the week, I will email the service manager the letter...just in case someone accidently lost it before it got to him......

Most likely I will take my car to different dealer to get it serviced. Hopefully, not all BMW dealers are that bad....

will they honor my warranty even though I didn't buy it from them?

http://www.savagebmwsucks.org/
__________________
2006 E90 330i Jet Black | 20" WORK VS-XX | FK452 | H&R Sport on Koni Yellow | REMUS QUAD

Last edited by NaTuReB0Y; 01-26-2006 at 12:10 AM.
NaTuReB0Y is offline   United_States
0
Reply With Quote
      01-25-2006, 12:20 AM   #31
SCA
Brigadier General
 
SCA's Avatar
 
Drives: 2006 330i
Join Date: Apr 2005
Location: TN

Posts: 3,018
iTrader: (0)

Garage List
2006 330i  [0.00]
Quote:
Originally Posted by NaTuReB0Y
will they honor my warranty even though I didn't buy it from them?

Yes, but don't expect the non-selling dealer to roll out the red carpet for you.
SCA is offline   United_States
0
Reply With Quote
      01-25-2006, 12:22 AM   #32
NaTuReB0Y
Powered By 36DD
 
NaTuReB0Y's Avatar
 
Drives: 2006 E90
Join Date: Jul 2005
Location: Inland Empire

Posts: 7,381
iTrader: (12)

Quote:
Originally Posted by SCA
Yes, but don't expect the non-selling dealer to roll out the red carpet for you.
i only want the problem taking care of.....nothing else.

http://www.savagebmwsucks.org/
__________________
2006 E90 330i Jet Black | 20" WORK VS-XX | FK452 | H&R Sport on Koni Yellow | REMUS QUAD

Last edited by NaTuReB0Y; 01-26-2006 at 12:10 AM.
NaTuReB0Y is offline   United_States
0
Reply With Quote
      01-25-2006, 12:23 AM   #33
SCA
Brigadier General
 
SCA's Avatar
 
Drives: 2006 330i
Join Date: Apr 2005
Location: TN

Posts: 3,018
iTrader: (0)

Garage List
2006 330i  [0.00]
Quote:
Originally Posted by NaTuReB0Y
i only want the problem taking care of.....nothing else.

I agree...
SCA is offline   United_States
0
Reply With Quote
      01-25-2006, 12:24 AM   #34
cannonspike22
Second Lieutenant
 
Drives: 06 325i
Join Date: Aug 2005
Location: Claremont, CA

Posts: 275
iTrader: (1)

Send a message via AIM to cannonspike22
Natureboy, i agree with your point of the shitty customer service from savage bmw. Going to savage dealer was my first choice before i even got the car, but after speaking with one of the advisors (**STEVE K.**), my dad and i left the dealer unsatisfied and somewhat annoyed by the salesman's attitude.
__________________
06 325i | Black Sapph | Leatherette | Alum | Steptronic | ZSP | Xenon Adapt. |
cannonspike22 is offline  
0
Reply With Quote
      01-25-2006, 12:29 AM   #35
u2jrmw
Enlisted Member
 
Drives: Audi A4 1.8T Quattro
Join Date: Jan 2006
Location: Chicago

Posts: 46
iTrader: (0)

Quote:
Originally Posted by SCA
Yes, but don't expect the non-selling dealer to roll out the red carpet for you.
It seems a shame they wouldn't treat you as if you bought the car there for the good of BMW and the chance that they may get your next business or refer people.
u2jrmw is offline  
0
Reply With Quote
      01-25-2006, 12:35 AM   #36
SCA
Brigadier General
 
SCA's Avatar
 
Drives: 2006 330i
Join Date: Apr 2005
Location: TN

Posts: 3,018
iTrader: (0)

Garage List
2006 330i  [0.00]
Quote:
Originally Posted by u2jrmw
It seems a shame they wouldn't treat you as if you bought the car there for the good of BMW and the chance that they may get your next business or refer people.

Ex. Our local BMW center will not provide you with a loaner car nor repair your car prior to repairing one that was purchased from them. It's the name of the game when you are the only BMW center within 120 miles. If you shop elsewhere and the deal is only marginally better, obviously it is not worth it.
SCA is offline   United_States
0
Reply With Quote
      01-25-2006, 12:51 AM   #37
NaTuReB0Y
Powered By 36DD
 
NaTuReB0Y's Avatar
 
Drives: 2006 E90
Join Date: Jul 2005
Location: Inland Empire

Posts: 7,381
iTrader: (12)

Quote:
Originally Posted by SCA
Ex. Our local BMW center will not provide you with a loaner car nor repair your car prior to repairing one that was purchased from them. It's the name of the game when you are the only BMW center within 120 miles. If you shop elsewhere and the deal is only marginally better, obviously it is not worth it.
are you serious....that is sad.....

i guess my wife and i might have expected too much from BMW....since our Lexus dealer is
only 200 yards away....and their service is like night and day compare to BMW.

http://www.savagebmwsucks.org/
__________________
2006 E90 330i Jet Black | 20" WORK VS-XX | FK452 | H&R Sport on Koni Yellow | REMUS QUAD

Last edited by NaTuReB0Y; 01-26-2006 at 12:11 AM.
NaTuReB0Y is offline   United_States
0
Reply With Quote
      01-25-2006, 12:59 AM   #38
SCA
Brigadier General
 
SCA's Avatar
 
Drives: 2006 330i
Join Date: Apr 2005
Location: TN

Posts: 3,018
iTrader: (0)

Garage List
2006 330i  [0.00]
Quote:
Originally Posted by NaTuReB0Y
are you serious....that is sad.....

Appears to be common practice amongst other BMW dealers within the Southeast.
SCA is offline   United_States
0
Reply With Quote
      01-25-2006, 01:07 AM   #39
NaTuReB0Y
Powered By 36DD
 
NaTuReB0Y's Avatar
 
Drives: 2006 E90
Join Date: Jul 2005
Location: Inland Empire

Posts: 7,381
iTrader: (12)

Quote:
Originally Posted by SCA
Appears to be common practice amongst other BMW dealers within the Southeast.
but we have like BMW galore dealers in Southern Calif....

http://www.savagebmwsucks.org/
__________________
2006 E90 330i Jet Black | 20" WORK VS-XX | FK452 | H&R Sport on Koni Yellow | REMUS QUAD

Last edited by NaTuReB0Y; 01-26-2006 at 12:11 AM.
NaTuReB0Y is offline   United_States
0
Reply With Quote
      01-25-2006, 01:17 AM   #40
SCA
Brigadier General
 
SCA's Avatar
 
Drives: 2006 330i
Join Date: Apr 2005
Location: TN

Posts: 3,018
iTrader: (0)

Garage List
2006 330i  [0.00]
Quote:
Originally Posted by NaTuReB0Y
but we have like BMW galore dealers in Southern Calif....
True...A lot like Ford dealers out there. Only Kidding.


In the Metro Atlanta area there are 5 BMW Centers. NC, SC, & TN only have one dealer per metro city.

Last edited by SCA; 01-25-2006 at 11:29 AM.
SCA is offline   United_States
0
Reply With Quote
      01-25-2006, 10:44 AM   #41
u2jrmw
Enlisted Member
 
Drives: Audi A4 1.8T Quattro
Join Date: Jan 2006
Location: Chicago

Posts: 46
iTrader: (0)

It isn't BMW policy to guarantee a loaner for warranty repairs? At least a rental?
u2jrmw is offline  
0
Reply With Quote
      01-25-2006, 11:28 AM   #42
SCA
Brigadier General
 
SCA's Avatar
 
Drives: 2006 330i
Join Date: Apr 2005
Location: TN

Posts: 3,018
iTrader: (0)

Garage List
2006 330i  [0.00]
Quote:
Originally Posted by u2jrmw
It isn't BMW policy to guarantee a loaner for warranty repairs? At least a rental?

Correct, a dealer does not have to supply you with a loaner nor a rental. It is a courtesy, a kind gesture if you will.


FYI, the local Audi dealer here does not provide loaner cars.
SCA is offline   United_States
0
Reply With Quote
      01-25-2006, 11:35 AM   #43
u2jrmw
Enlisted Member
 
Drives: Audi A4 1.8T Quattro
Join Date: Jan 2006
Location: Chicago

Posts: 46
iTrader: (0)

Maybe the Chicago market is just more competitive. I have been offered a loaner when making an appointment everytime for my Audi, whether at the dealership where I purchased it or at the one that I go to know that is closer. If I want an Audi I might have to wait longer for my appointment if I don't care about a rental they will arrange this for me.

I was just talking to my boss who has a slightly older 330ci convertable (I think) which he bought used (not from the dealership). He even gets a loaner when he takes his car into a randomly chosen Chicago dealership for warranty repair.

Maybe it's the fact that there are 10 or so dealerships in the area.
u2jrmw is offline  
0
Reply With Quote
      01-25-2006, 11:39 AM   #44
poldim
Vroom Vrrooooom
 
poldim's Avatar
 
Drives: 330i
Join Date: Oct 2005
Location: Bay Area, CA

Posts: 3,134
iTrader: (2)

Garage List
2006 330i Sedan  [0.00]
2003 GSX-R 600  [0.00]
Send a message via AIM to poldim
That sucks. I've had very slight run ins with my dealership, but I always got replies.
__________________
-Dmitriy
06' BMW 330i & 03' Suzuki GSX-R600

SG | Beige Dakota | Poplar || iDrive w/MP3 | PP | SP | CWP | PDC | Comfort | Shades || 40% Tint
| Rogue Engineering 12MM Spacers | Black Line Tail Lights
poldim is offline   Russian Federation
0
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 03:42 AM.




e90post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST