E90Post
 


GTB Performance
 
BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > New & Preowned BMW Ordering / Pricing / Tracking Information Forum (including European Delivery) > BMW Dealer Reviews + Ratings Forum > Stevens Creek BMW SUCKS!!!!



Reply
 
Thread Tools Search this Thread
      10-31-2013, 04:58 PM   #1
scheiny
New Member
 
Drives: 2008 AW M3 E92
Join Date: Sep 2010
Location: San Jose, CA

Posts: 24
iTrader: (4)

Garage List
2008 E92 M3  [0.00]
Thumbs down Stevens Creek BMW SUCKS!!!!

The worst dealer, do not go here, unless of course you enjoy being lied to, verbally and physically abused, wait around forever, only to get your car back, with the work they needed to do, not done.

Kevin Gaither and Sandy Skees, you both are the worst customer service reps I've met in my life!

Depsite having an oil change done on warranty, the oil light came back on within 50 miles of my oil change. I was told to come back in, get another oil change... WTF?! They don't value your time, and they are very RUDE!

I know that my M3 could have problems at any time, and it will be expensive to fix. This is why I spent $6 on the extended warranty. I also know that it is up to the service manager as to whether they will honor certain warranty items, so that is why after my bad, actually terrible experience I sold my M3. I want to know that they are there for me if I need them, and they proved to me that the only thing they care about is money, and since I was prepaid, I wasn't valuable to them.

I grew up in a BMW family, but I will not own another one for as long as live thanks to the crappy service from Stevens Creek BMW.

When I called to talk to the "manager" not only did he decide to return my calls for several days, but he decided that his employee pushing me, swearing at me, and generally being an a$$ was ok, and that I was in the wrong.

Give me an f-ing break.

btw... I bought my extended warranty from Fremont BMW, and had a good experience there, and I have heard good things about Sonnen, which is where the car was originally purchased.

Do yourself a favor, and go somewhere to get your car worked on by professionals, that actually care about you, and your car.
__________________
scheiny is offline  
0
Reply With Quote
      10-31-2013, 05:45 PM   #2
BigBoi
Second Lieutenant
 
BigBoi's Avatar
 
Drives: BMW 335i e90
Join Date: Mar 2012
Location: San Jose, CA

Posts: 230
iTrader: (1)

I have to agree with u there, Stevens Creek bmw sucks and there staff is unknowledgeable. I brought my car in for the battery recall, they told me 2 hrs and they would call me back, 2hrs pass no response tried calling back and they told me that they would call me when I'm ready (lady on the one gave me some attitude), wait about 2 more hours and went directly to the reps, to get my car back. It took them almost 4hrs to get one battery cable fixed and there wasn't that many people schedule. Worst dealership in San Jose for sure.
BigBoi is offline  
0
Reply With Quote
      10-31-2013, 06:13 PM   #3
E92GRL
@E92GRL
 
E92GRL's Avatar
 
Drives: 2007 335i
Join Date: Dec 2012
Location: NorCal

Posts: 313
iTrader: (0)

My experience with Stevens Creek BMW has been nothing but pleasant, but then again it's based on who you are interacting with.

My service advisors have always been helpful as well as understanding to my needs.

Im sorry you had a bad experience, hopefully you'll be able to forgive the one instance and come back to owning a BMW.
E92GRL is offline   United_States
0
Reply With Quote
      11-01-2013, 02:27 AM   #4
E93FTW
BMW Über Alles
 
E93FTW's Avatar
 
Drives: E93 Vert'
Join Date: Oct 2013
Location: SoFL

Posts: 1,032
iTrader: (1)

Garage List
2010 E93  [5.00]
You got pushed by a BMW employee? Chances are it was caught on camera, contact a lawyer! Sue!
__________________
E93FTW is offline   Germany
0
Reply With Quote
      11-01-2013, 03:21 AM   #5
Route 16
I got lei'd
 
Route 16's Avatar
 
Drives: '07 E90 328i
Join Date: Sep 2011
Location: BayArea

Posts: 4,065
iTrader: (22)

2 of the best SA's you'll need are in Fremont, for modded and knowledgeable to us car enthusiasts.
Route 16 is offline   Philippines
0
Reply With Quote
      11-01-2013, 11:30 AM   #6
AlanH
Private First Class
 
AlanH's Avatar
 
Drives: 2007 335i E92
Join Date: Jul 2013
Location: San Jose, CA

Posts: 105
iTrader: (1)

Garage List
I second this. As long as I live I will never be bringing back my car back to SC BMW. Fremont from now on!
AlanH is offline  
0
Reply With Quote
      11-01-2013, 12:04 PM   #7
ra2fanatic
Lieutenant General
 
ra2fanatic's Avatar
 
Drives: '08 AW E92 335i
Join Date: Feb 2008
Location: SoCal

Posts: 11,806
iTrader: (29)

Garage List
Send a message via AIM to ra2fanatic
I was 60 miles over on my, just about to expire, warranty, and they wouldn't even comp me my oil change. That was shit since I couldn't get outta work during the week to drive down and get my service done. I feel your pain!
__________________


Camden S...Stg4
ra2fanatic is offline   United_States
0
Reply With Quote
      11-01-2013, 02:48 PM   #8
dominators
Second Lieutenant
 
dominators's Avatar
 
Drives: 2009 328i E90
Join Date: Jan 2013
Location: San Jose

Posts: 247
iTrader: (0)

Quote:
Originally Posted by Route 16 View Post
2 of the best SA's you'll need are in Fremont, for modded and knowledgeable to us car enthusiasts.
Who?
dominators is offline  
0
Reply With Quote
      11-01-2013, 06:49 PM   #9
BKap08
Colonel
 
BKap08's Avatar
 
Drives: LCI
Join Date: Mar 2011
Location: Bay Area

Posts: 2,578
iTrader: (0)

my dad used to bring his old 7 series in for service all the time so hes pretty well known around the service department. Whenever I take my car in they usually ask how my dad is and they recognize me, however i do notice that they forget to call customers back A LOT and they are pretty much useless to speak with over the phone. The only assistance I ever get is when Im there in person.
Side note: Evan from their dent and wheel repair dept is a good guy. One of my aftermarket wheels got curbed brutally and he was able to fix it and match the color (gunmetal) perfectly. He even gave me a lifetime warranty on the wheel if anything in the future happens to it. Hes a cool down to earth guy that i recommend for anyone in the area who needs curb rash or dent work. Mind that he is pretty expensive
__________________

|2010 E90 LCI 328i|Matte Black grilles|35% Ceramic Tint|Gunmetal M359 Reps|ST Coilovers|Mtech Front Bumper|
BKap08 is offline   United_States
0
Reply With Quote
      11-01-2013, 08:01 PM   #10
Blipit_
Lieutenant
 
Drives: E90M
Join Date: Nov 2011
Location: bmw

Posts: 582
iTrader: (0)

Quote:
Originally Posted by E93FTW View Post
You got pushed by a BMW employee? Chances are it was caught on camera, contact a lawyer! Sue!
Lawyer...LOL.

Man up and push back, get it the f*ckers face.
Blipit_ is online now  
0
Reply With Quote
      11-02-2013, 09:55 AM   #11
P1et
Colonel
 
P1et's Avatar
 
Drives: '11 X5 | '11 135i
Join Date: Aug 2007
Location: Texas

Posts: 2,940
iTrader: (1)

Physically abused?
P1et is offline  
0
Reply With Quote
      11-02-2013, 07:34 PM   #12
Thrakos
Audaces fortuna juvat
 
Thrakos's Avatar
 
Drives: Black E90 328xi
Join Date: Nov 2012
Location: Canada, eh

Posts: 531
iTrader: (1)

A push is an assault - though chances are it's a tad late now to make an issue of that..
Thrakos is offline   Canada
0
Reply With Quote
      11-02-2013, 09:44 PM   #13
DesertBMW
Private
 
Drives: 1996 328i with N55 engine
Join Date: Aug 2013
Location: Phoenix AZ USA

Posts: 56
iTrader: (0)

dealerships are bull$hit
DesertBMW is offline   United_States
0
Reply With Quote
      11-02-2013, 09:51 PM   #14
E93FTW
BMW Über Alles
 
E93FTW's Avatar
 
Drives: E93 Vert'
Join Date: Oct 2013
Location: SoFL

Posts: 1,032
iTrader: (1)

Garage List
2010 E93  [5.00]
Quote:
Originally Posted by Blipit_ View Post
Lawyer...LOL.

Man up and push back, get it the f*ckers face.
I wouldn't push back, I'll drop to the ground call fire rescue/police , the whole 9 yards!!!
__________________
E93FTW is offline   Germany
0
Reply With Quote
      11-03-2013, 11:29 AM   #15
Everfly
Lieutenant Colonel
 
Everfly's Avatar
 
Drives: 2012 135i M sport.
Join Date: Apr 2011
Location: Indianapolis

Posts: 1,885
iTrader: (27)

Go fremont ask for Justin
__________________
Everfly is offline  
0
Reply With Quote
      11-03-2013, 11:31 AM   #16
Everfly
Lieutenant Colonel
 
Everfly's Avatar
 
Drives: 2012 135i M sport.
Join Date: Apr 2011
Location: Indianapolis

Posts: 1,885
iTrader: (27)

Quote:
Originally Posted by dominators View Post
Who?
Justin and .....
__________________
Everfly is offline  
0
Reply With Quote
      11-03-2013, 12:26 PM   #17
Route 16
I got lei'd
 
Route 16's Avatar
 
Drives: '07 E90 328i
Join Date: Sep 2011
Location: BayArea

Posts: 4,065
iTrader: (22)

Quote:
Originally Posted by Everfly View Post
Justin and .....
nick
Route 16 is offline   Philippines
0
Reply With Quote
      03-08-2014, 07:59 PM   #18
geost
Private
 
Drives: 2011 335D M Sport
Join Date: Feb 2014
Location: NorCal

Posts: 78
iTrader: (1)

Thanks for the review for Stevens Creek. I was going to go there but looks like it won't be any better than BMW of Fremont. I guess the dealerships in the Bay just suck.
__________________
geost is offline  
0
Reply With Quote
      03-08-2014, 10:03 PM   #19
NJ Krish
Private First Class
 
NJ Krish's Avatar
 
Drives: Bmw 328xi 2008 Coupe
Join Date: Apr 2011
Location: New Jersey

Posts: 185
iTrader: (0)

Garage List
2008 Bmw 328xi  [5.00]
Did you put this on dealerrater? I know it might sound lame to put a rant on a website but dam that website gets things done! Had a bad experience and ranted on there about what happen, got a call from dealership GM next day with apologies and to personally help me pick a car with discount etc. Put all those names you stated here on that website as well so others know who you dealt with and it may actually escalate pretty far without you having to do much.

I usually check on there before visiting a BMW dealer. Sucks about your experience, I would totally lose it and run someone over
__________________
---------------------------------------------
Current 2008 Bmw 328xi Coupe Sport N51 /w 3 stage IM | Style 197 BMW w/ Conti DWS | AA Tune Stage 2 | AA Signature Exhaust | Red Cyba scoops | Lux V4 | VRSF spacers | Euro-box mod
NJ Krish is offline   United_States
0
Reply With Quote
      03-09-2014, 03:35 AM   #20
cialz
Second Lieutenant
 
Drives: e93 335i 07
Join Date: Jan 2014
Location: LA, CA

Posts: 247
iTrader: (0)

I'm not lucky enough to have a dealer push me.
cialz is offline  
0
Reply With Quote
      03-09-2014, 08:32 PM   #21
95Integra
New Member
 
Drives: 335IS
Join Date: Nov 2013
Location: Las Vegas

Posts: 5
iTrader: (0)

The service and dealerships in general will prevent me from buying another one...and Im still under full warranty. Sad that my Honda dealership had better service than the BMW dealer....
95Integra is offline  
0
Reply With Quote
      03-10-2014, 01:12 AM   #22
E90_831
Second Lieutenant
 
Drives: 335i Msport
Join Date: Jul 2013
Location: Monterey, Ca

Posts: 236
iTrader: (3)

Garage List
My purchase experience was great here either, let's just say I ended up buying my car at another dealer. All I kept hearing was lies from my Salesman and his Sales Manager.
__________________
BMW ///M PE KW V3 ER CP W/Tial Bov BMS DCI
E90_831 is offline   United_States
0
Reply With Quote
Reply

Bookmarks

Tags
kevin gaither, sandy skees, stevens creek bmw

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 04:58 PM.




e90post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST