E90Post
 


GT Haus
 
BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > Regional Forums > UK > Frustrations...



Reply
 
Thread Tools Search this Thread
      10-04-2007, 12:36 PM   #1
E92Fan
Moderator
 
E92Fan's Avatar
 
Drives: .
Join Date: Aug 2007
Location: .

Posts: 5,492
iTrader: (0)

Unhappy Frustrations...

Right, firstly sorry to everyone whom I haven't replied to PMs etc it's been a crazy week with work and my broadband went on the blink too... I'll reply today!

Still, am back in the land of the E90post.com now so all's well. Well, except for my car that is...! I took my car back in to the dealer for all the ongoing repairs to be completed, and came away mega annoyed...

1) I need a whole new rear back seat, mounting rods, locks, assmebly, parcel shelf... the knocking noise/rattle has now become ridiculous! Problem is, there's a 14 day wait on parts.

2) My entire iDrive system went on the blink (it had started going wrong at UK4, and now it just doesn't work)... So a new CCC has been ordered. Funny thing is, the dealer has two 5 series and a 6 series in the workshop having exactly the same problem. Oh, but there are no CCCs in the UK - so that's a four day wait. Plus reprogramming time. And what if it goes wrong again?! :sad0147:

3) The driver's seat needs new mounts and hinges (AGAIN!) - now I know I'm not the lightest of people, but I'm not THAT bloody heavy!! (just under 16 stone)

4) It's going back into the paintshop because the touch up job done to the rear bootlid is just visible


Given that since I've had my car from March this year I've been driving a courtesy car for over six weeks, I got really irritated with the delays and problems. I won't have my car back for at least two to three weeks - that will make it over two months of not driving my own car!! So I had a chat with BMW UK, and sent a fair but strong letter of disapproval to my dealer. Lo and behold, he replies to my email almost instantly, apologising for the problems and delays. I said that the least they could do was put me in a more suitable replacement car for my 335.. (have been driving a 320d)

I pick up an E60 Sport tomorrow. It does go to show though that if one is firm but courteous with a dealer, they really will do their best to pacify a situation.

Anybody else suffering problems with their car??
I guess I'll just have to be patient and hope my car gets fixed.
E92Fan is offline   United Kingdom
0
Reply With Quote
      10-04-2007, 12:44 PM   #2
Hotcoupe
Major General
 
Hotcoupe's Avatar
 
Drives: Don't know yet!
Join Date: Jul 2007
Location: UK

Posts: 6,098
iTrader: (2)

Garage List
Quote:
E92Fan Given that since I've had my car from March this year I've been driving a courtesy car for over six weeks, I got really irritated with the delays and problems. I won't have my car back for at least two to three weeks - that will make it over two months of not driving my own car!!
Sorry to hear about your problems E92,and I hope it all gets sorted, but look on the bright side,at least you're keeping your mileage down!
Hotcoupe is offline   United Kingdom
0
Reply With Quote
      10-04-2007, 12:46 PM   #3
Serjames
Colonel
 
Serjames's Avatar
 
Drives: E93 335i M-sport
Join Date: May 2007
Location: Surrey - UK

Posts: 2,426
iTrader: (0)

Garage List
Tony.. good to see you back on your feet....

"Anybody else suffering problems with their car??" - yeah it's a REAL pain in the butt when all you want to do is pull out gently into the traffic and suddenly WHAAAM you have to slam the brakes on to avoid ramming the back of the porsche in front. It's just TOO fast I need to either take a chill pill dispenser in the car with me, or set it back to stock

SJ
__________________
Serjames is offline   United Kingdom
0
Reply With Quote
      10-04-2007, 01:15 PM   #4
mjh93sa
Major General
 
mjh93sa's Avatar
 
Drives: M135i
Join Date: Dec 2005
Location: Gloucestershire

Posts: 5,078
iTrader: (0)

Garage List
Sorry to hear of the ongoing problems Tony. I hope it's not an E60 520d Sport tomorrow!

Still waiting for my dealer to get a new set of blacklines in beacause of a seal piece that doesn't fit properly, and replace a bit of boot trim that was broken on delivery.

James, even with a lowly 330d breadvan I find that people just don't accelerate quickly enough these days.
__________________

Gone: Fiesta - Focus - E46 320dSE - E91 330dMSport - E82 135iMSport - R55 JCW Clubman
Now: M135i with lots of toys
mjh93sa is offline   England
0
Reply With Quote
      10-04-2007, 01:25 PM   #5
Hotcoupe
Major General
 
Hotcoupe's Avatar
 
Drives: Don't know yet!
Join Date: Jul 2007
Location: UK

Posts: 6,098
iTrader: (2)

Garage List
Quote:
Serjames :- It's just TOO fast I need to either take a chill pill dispenser in the car with me, or set it back to stock

Something you would like to share James?
Hotcoupe is offline   United Kingdom
0
Reply With Quote
      10-04-2007, 01:40 PM   #6
E92Fan
Moderator
 
E92Fan's Avatar
 
Drives: .
Join Date: Aug 2007
Location: .

Posts: 5,492
iTrader: (0)

Quote:
Originally Posted by Serjames View Post
Tony.. good to see you back on your feet....

"Anybody else suffering problems with their car??" - yeah it's a REAL pain in the butt when all you want to do is pull out gently into the traffic and suddenly WHAAAM you have to slam the brakes on to avoid ramming the back of the porsche in front. It's just TOO fast I need to either take a chill pill dispenser in the car with me, or set it back to stock

SJ

Apparently the second version of the thing that procedes ( ) irons out the abrupt power delivery and smooths the rate of progress so the car is more driveable.

On the other hand, it could be that you just can't handle the power or you're just CHICKEN
E92Fan is offline   United Kingdom
0
Reply With Quote
      10-04-2007, 01:44 PM   #7
Hotcoupe
Major General
 
Hotcoupe's Avatar
 
Drives: Don't know yet!
Join Date: Jul 2007
Location: UK

Posts: 6,098
iTrader: (2)

Garage List
Very clever sentence E92 and very subtly conveyed

Cheers Bud
Hotcoupe is offline   United Kingdom
0
Reply With Quote
      10-04-2007, 02:51 PM   #8
M3-FAST
Defected to the dark side.....
 
M3-FAST's Avatar
 
Drives: BMW M5 LCi
Join Date: May 2007
Location: Stafford, UK

Posts: 5,790
iTrader: (11)

Garage List
Thumbs down

[quote=E92Fan;
Anybody else suffering problems with their car??
I guess I'll just have to be patient and hope my car gets fixed.[/QUOTE]

I am still having on-going problems with mine and I reckon the car has spent nearly 2 of the first four months in the dealer.....

10 days old - Power Steering failed - steering felt stiff and vague on the motorway after 50/60 miles - now apparantly a common fault and has affected many cars (mine was literally one the first few to suffer) - In dealer for 3 weeks!

Then high pressure fuel pump failed - 20 sec cranks - in dealer for 8 days

Then CAN bus fault - car said not to drive and ring BMW - in for 8 days

Speakers not working - dealer blamed hands free car kit but I have traced it to the BMW supplied Ipod lead faulty - new lead on order

Car is hesitant - especially at low speeds and when pulling away - has been like this since fuel pump replacement - dealer reckons it drives like another one they had in at the time - I am not convinced and this is an on-going problem...... will explain in a bit

At weekend electrics started laying up - key-fob would not drop the roof, windows packed up for a while. Then the windows would wind up too far and the glass would bend outwards and stay proud of the rubber seals (instead of dropping 5-10mm and close fully once door is closed same as the coupe). Car alarm going off at random and when I went out to the car the window was going up/down 5-10mm all by itself.

Monday - Driving along and the window started going up/down by itself and the car showed that the drivers door was open. Been in the dealer all week but got it back today and seems OK - they blamed it on a door latch although yesterday told me that they had replaced the door latch and it was not it?

I have a BMW UK tech coming to drive the car on the 22nd October to see if he agrees about the engine hesitation. He is also bringing an identical 325i vert with the same 3.0 litre engine to compare. We will see!!! I am pushing for a replacement at the moment but they are not playing ball - I did not expect this from a 38k car and my local dealer dont seem to be the best at keeping me informed which just serves to wind me up even more!

I also have been driving a 320i as a loaner - I complained quite heavily during week 3 of the power steering fault and also got a 630i loaner but a convertible not a sport. Was ace but not mine and I got it down to 15mpg

Hope you get yours sorted soon - what was wrong with the drivers seat - mine has started to creak and I will be mentioning this the next time I go to the dealer (usually when the thing needs a wash, lol!!)

Paul
M3-FAST is offline   England
0
Reply With Quote
      10-04-2007, 02:58 PM   #9
E92Fan
Moderator
 
E92Fan's Avatar
 
Drives: .
Join Date: Aug 2007
Location: .

Posts: 5,492
iTrader: (0)

Yup the drivers seat creaks, and makes a knocking noise under acceleration when the body weight pushes back in the seat. If you then brake suddenly and the weight throws forward, it knocks again. Also you might find there's a squeaking and rattling, which is almost certainly down to the seat runners not being within tolerance. You will almost certainly be able to reject your car on the grounds that it is not fit for use. Contact your local trading standards office - they'll most certainly support your case and instruct your dealer to reconsider their position.
E92Fan is offline   United Kingdom
0
Reply With Quote
      10-04-2007, 03:06 PM   #10
M3-FAST
Defected to the dark side.....
 
M3-FAST's Avatar
 
Drives: BMW M5 LCi
Join Date: May 2007
Location: Stafford, UK

Posts: 5,790
iTrader: (11)

Garage List
Quote:
Originally Posted by E92Fan View Post
Yup the drivers seat creaks, and makes a knocking noise under acceleration when the body weight pushes back in the seat. If you then brake suddenly and the weight throws forward, it knocks again. Also you might find there's a squeaking and rattling, which is almost certainly down to the seat runners not being within tolerance. You will almost certainly be able to reject your car on the grounds that it is not fit for use. Contact your local trading standards office - they'll most certainly support your case and instruct your dealer to reconsider their position.

I have quoted my rights to both the dealer and BMW UK - neither seem in the least bit bothered - I will play ball until the 22nd - if the other car they bring drives perfectly I will ask for mine to be swapped - I am not accepting major engine repairs on a 2,000 mile 38k car - problem is I have financed it via Leaseplan so I dont legally own it as such and they also seem to be supporting BMW UK's decision to keep repairing it - it is a laughing stock down at the local boozer!
M3-FAST is offline   England
0
Reply With Quote
      10-04-2007, 03:09 PM   #11
E92Fan
Moderator
 
E92Fan's Avatar
 
Drives: .
Join Date: Aug 2007
Location: .

Posts: 5,492
iTrader: (0)

I suggest you contact your local trading standards office to ask their advice. ust because you are on a lease does not mean that your statutory consumer rights are null and void.
E92Fan is offline   United Kingdom
0
Reply With Quote
      10-04-2007, 03:12 PM   #12
M3-FAST
Defected to the dark side.....
 
M3-FAST's Avatar
 
Drives: BMW M5 LCi
Join Date: May 2007
Location: Stafford, UK

Posts: 5,790
iTrader: (11)

Garage List
Quote:
Originally Posted by E92Fan View Post
I suggest you contact your local trading standards office to ask their advice. ust because you are on a lease does not mean that your statutory consumer rights are null and void.

I think I will do that - at least get their viewpoint and be armed with knowledge ready for the 22nd

cheers 'fan

Paul
M3-FAST is offline   England
0
Reply With Quote
      10-05-2007, 01:12 PM   #13
E92Fan
Moderator
 
E92Fan's Avatar
 
Drives: .
Join Date: Aug 2007
Location: .

Posts: 5,492
iTrader: (0)

Quote:
Originally Posted by mjh93sa View Post
Sorry to hear of the ongoing problems Tony. I hope it's not an E60 520d Sport tomorrow!

You bugger - tempted fate didn't you?!! I'm now in a Montego Blue 520d Sport auto...
E92Fan is offline   United Kingdom
0
Reply With Quote
      10-05-2007, 01:37 PM   #14
peterg1965
Brigadier General
 
peterg1965's Avatar
 
Drives: E70 X5 xdrive35d M Sport
Join Date: May 2007
Location: The place of dark satanic mills, UK

Posts: 4,129
iTrader: (0)

Quote:
Originally Posted by E92Fan View Post
You bugger - tempted fate didn't you?!! I'm now in a Montego Blue 520d Sport auto...
Tony, just think of the money you will be saving in fuel!
peterg1965 is offline   United Kingdom
0
Reply With Quote
      10-05-2007, 01:52 PM   #15
mjh93sa
Major General
 
mjh93sa's Avatar
 
Drives: M135i
Join Date: Dec 2005
Location: Gloucestershire

Posts: 5,078
iTrader: (0)

Garage List
Quote:
Originally Posted by E92Fan View Post
You bugger - tempted fate didn't you?!! I'm now in a Montego Blue 520d Sport auto...
:sad0147: Ooooops! I didn't mean it Tony.
__________________

Gone: Fiesta - Focus - E46 320dSE - E91 330dMSport - E82 135iMSport - R55 JCW Clubman
Now: M135i with lots of toys
mjh93sa is offline   England
0
Reply With Quote
      10-05-2007, 04:02 PM   #16
Serjames
Colonel
 
Serjames's Avatar
 
Drives: E93 335i M-sport
Join Date: May 2007
Location: Surrey - UK

Posts: 2,426
iTrader: (0)

Garage List
Ahh, tony now that's a Real car...

*ducks and hides*

SJ
__________________
Serjames is offline   United Kingdom
0
Reply With Quote
      10-05-2007, 05:10 PM   #17
mjh93sa
Major General
 
mjh93sa's Avatar
 
Drives: M135i
Join Date: Dec 2005
Location: Gloucestershire

Posts: 5,078
iTrader: (0)

Garage List
At least it isn't a 520i, they really sucked performance wise. Just don't try racing anything away from the lights... like a bicycle and you'll be fine.

Seriously though, why the hell is a 520d a "more suitable replacement" for your 335 than a 320d? Someone needs a kicking.
__________________

Gone: Fiesta - Focus - E46 320dSE - E91 330dMSport - E82 135iMSport - R55 JCW Clubman
Now: M135i with lots of toys
mjh93sa is offline   England
0
Reply With Quote
      10-10-2007, 03:34 AM   #18
mjh93sa
Major General
 
mjh93sa's Avatar
 
Drives: M135i
Join Date: Dec 2005
Location: Gloucestershire

Posts: 5,078
iTrader: (0)

Garage List
Quote:
Originally Posted by E92Fan View Post
You bugger - tempted fate didn't you?!! I'm now in a Montego Blue 520d Sport auto...
Snap!

Car is in to have the trim panels that weren't fitted right sorted, and I've got a Montego Blue 520d Sport Auto for the day.
__________________

Gone: Fiesta - Focus - E46 320dSE - E91 330dMSport - E82 135iMSport - R55 JCW Clubman
Now: M135i with lots of toys
mjh93sa is offline   England
0
Reply With Quote
      10-10-2007, 12:59 PM   #19
SoYank
Major General
 
SoYank's Avatar
 
Drives: 2009 E90 335i MT
Join Date: Mar 2006
Location: Brighton, Colorado

Posts: 7,496
iTrader: (1)

Garage List
Send a message via Yahoo to SoYank Send a message via Skype™ to SoYank
Quote:
Originally Posted by E92Fan View Post
2) My entire iDrive system went on the blink (it had started going wrong at UK4, and now it just doesn't work)... So a new CCC has been ordered. Funny thing is, the dealer has two 5 series and a 6 series in the workshop having exactly the same problem. Oh, but there are no CCCs in the UK - so that's a four day wait. Plus reprogramming time. And what if it goes wrong again?! :sad0147:
That's because I've had three of them installed in the last ten months.
__________________
2009 E90 335i Montego Blue Black Leather Burl Walnut 6MT US Spec
SatNav ZPP ZCW 6FL TPMS iDrive PDC HWS Xenons BMW Assist Power Rear Sunshade Logic 7
European Taillights Rear Foglamp OEM Alarm PicoTray DataToys XM-DVR Multi-view Processor
Quaife ATB LSD Short Shift Knob Hartge Anti-Roll Bars AP Racing Front Brakes 19" Style 269
SoYank is offline   United_States
0
Reply With Quote
      10-10-2007, 01:05 PM   #20
SoYank
Major General
 
SoYank's Avatar
 
Drives: 2009 E90 335i MT
Join Date: Mar 2006
Location: Brighton, Colorado

Posts: 7,496
iTrader: (1)

Garage List
Send a message via Yahoo to SoYank Send a message via Skype™ to SoYank
Quote:
Originally Posted by mjh93sa View Post
Snap!
and I've got a Montego Blue 520d Sport Auto for the day.
That's more than I get. When I take my BMW in, I have to drive a clunky old Toyota 4Runner for a day or two or three.
__________________
2009 E90 335i Montego Blue Black Leather Burl Walnut 6MT US Spec
SatNav ZPP ZCW 6FL TPMS iDrive PDC HWS Xenons BMW Assist Power Rear Sunshade Logic 7
European Taillights Rear Foglamp OEM Alarm PicoTray DataToys XM-DVR Multi-view Processor
Quaife ATB LSD Short Shift Knob Hartge Anti-Roll Bars AP Racing Front Brakes 19" Style 269
SoYank is offline   United_States
0
Reply With Quote
      10-10-2007, 03:19 PM   #21
mjh93sa
Major General
 
mjh93sa's Avatar
 
Drives: M135i
Join Date: Dec 2005
Location: Gloucestershire

Posts: 5,078
iTrader: (0)

Garage List
Quote:
Originally Posted by SoYank View Post
That's more than I get. When I take my BMW in, I have to drive a clunky old Toyota 4Runner for a day or two or three.
To be fair because it's stuff that should have been done properly by the dealer during prep/PDI. The sales guy I've been dealing with has been arranging it all and doing his best to rectify the situation so gave me his demo car for the day, which just happened to be the 520d.
__________________

Gone: Fiesta - Focus - E46 320dSE - E91 330dMSport - E82 135iMSport - R55 JCW Clubman
Now: M135i with lots of toys
mjh93sa is offline   England
0
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 02:40 PM.




e90post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST