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BMW 3-Series (E90 E92) Forum > E90/E92/E93 Marketplace (For Sale / Trade / Wanted) > Vendor Comments/Review/Feedback Forum > **********s.....SUCKS... DONT use them



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      11-06-2007, 05:31 PM   #23
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Quote:
Originally Posted by imolazhp_ci View Post
how does it take 7 days for something to be shipped from fullerton to burbank?
I don't think they stock much and have it drop shipped from the manufacturer or another distributor.
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      11-06-2007, 05:49 PM   #24
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Quote:
Originally Posted by imolazhp_ci View Post
how does it take 7 days for something to be shipped from fullerton to burbank?
He ordered an H&R item which was sent to him directly from H&R Wharehouse/distribution from Washington, via UPS ground (Subtract 2 days for weekend time which UPS is not operational on).

Quote:
Originally Posted by OC 335i View Post
I don't think they stock much and have it drop shipped from the manufacturer or another distributor.
Correct we keep items in stock with our manufacturers, sometimes partner with distributors on their stock. This way we keep costs down and take out the extra chain in the link for our customers bringing prices down.
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      11-06-2007, 06:20 PM   #25
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I'm content with my service. Like stated, UPS doesn't operate on weekends...and I assume it was sent VIA UPS Ground, which does lag a little bit. I've sent a package VIA UPS Ground from Burbank to L.A., about 15 miles apart and that took 3 business days to complete.
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      11-06-2007, 08:39 PM   #26
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yeah so I pmed and emailed these guys and have yet to hear a response.
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      11-06-2007, 08:53 PM   #27
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makes sense. i've never had a problem with **********s as a whole. any time i've ever contacted them, both mike and ron have been nothing but helpful... Don on the other hand, he seems to have kind of a bad attitude... but 2/3 ain't bad.
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      11-06-2007, 08:54 PM   #28
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ahhh, nvm guys, they responded to my email. . Will be getting the m6 reps from them so hopefully it turns out well!
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      11-06-2007, 08:54 PM   #29
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Quote:
Originally Posted by that guy nico View Post
haha you think that is something?

whats funny is that im in fullerton also (only about 1 minute away to be exact) and it took one item that i ordered like 3-4 days to get here. i even asked if i can just pick it up but they were telling me the item was actually at their office in marina del rey. hmmm.... never knew they had an office there.....
so strange... it took two days for me to get my stubby antenna shipped from china.
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      11-06-2007, 09:01 PM   #30
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Quote:
Originally Posted by imolazhp_ci View Post
so strange... it took two days for me to get my stubby antenna shipped from china.
ya and CREATIVE AUTOWORKS is in san diego and im lancaster 6 hours away and i get my stuff in a day!!!
So that right there tells u somethings wrong with **********s system!
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      11-06-2007, 09:10 PM   #31
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Quote:
Originally Posted by ADHD View Post
ya and CREATIVE AUTOWORKS is in san diego and im lancaster 6 hours away and i get my stuff in a day!!!
So that right there tells u somethings wrong with **********s system!
yeah thats like... if you ever order anything from newegg.com... if you order before 10AM and you are in CA you will almost guaranteed get it the same day. but you have to cut **********s some slack, they don't control what UPS or whatever carrier they use does with their shipments, and I highly doubt they are telling customers they are shipping things out and then not... that's not indicative of the character of the gentlemen running the company.
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      11-06-2007, 10:31 PM   #32
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Quote:
Originally Posted by ADHD View Post
ya and CREATIVE AUTOWORKS is in san diego and im lancaster 6 hours away and i get my stuff in a day!!!
So that right there tells u somethings wrong with **********s system!
Quote:
Originally Posted by imolazhp_ci View Post
yeah thats like... if you ever order anything from newegg.com... if you order before 10AM and you are in CA you will almost guaranteed get it the same day. but you have to cut **********s some slack, they don't control what UPS or whatever carrier they use does with their shipments, and I highly doubt they are telling customers they are shipping things out and then not... that's not indicative of the character of the gentlemen running the company.
To be fair, if **********s had the item in stock or if it were shipping from California, it would arrive the very next day. But if it's shipping from a different state, it's really out of their control.
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      11-07-2007, 02:41 PM   #33
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Quote:
Originally Posted by OC 335i View Post
To be fair, if **********s had the item in stock or if it were shipping from California, it would arrive the very next day. But if it's shipping from a different state, it's really out of their control.
+1
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      11-12-2007, 07:40 PM   #34
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noone understand what i stated read my whole statement. it wasent that i waited for ups or waiting too long. the item that i was billed for was never shipped to my house, it was shipped to someone elses house and noone from **********s responded to me when i wanted a refund untill i made this post. its funny how they didnt wanna contact me till shit hit the fan
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      11-13-2007, 07:47 PM   #35
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I just wanted to say +1 for Ron************. There was a delivery issue on a set of shocks that I ordered and he stepped up to make sure that the issue was resolved right away.

Great customer service on his part



My suggestion to the OP: in the future, don't hesitate to PM Ron directly instead of creating a thread like this. He's a great guy and is definitely interested in customer satisfaction. Shipping mistakes happen ALL THE TIME...it's how they step up and handle them that counts.
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      11-14-2007, 01:10 PM   #36
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Quote:
Originally Posted by wj4 View Post
Some people think that just because they're an online store, you can send them an email at 2AM on a Saturday morning and they'll reply within the hour. Give me a break. Every store has NORMAL operating hours..PS Ron, you got PM.
I've found myself awake at those hours before and taking certain late night calls reguarding questions/fitment/etc haha.
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