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BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > New & Preowned BMW Ordering / Pricing / Tracking Information Forum (including European Delivery) > Help: When 800# says...



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      04-08-2008, 09:37 PM   #1
rzm3
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Arrow Help: When 800# says...

"your car is at the port waiting for a shipping vessel"

AFTER your car is unloaded from a ship and reaches the VPC, does it mean your car is on a truck to the dealer?

Basically, the 800# went from "in transit" to "your car is at the port waiting for a shipping vessel".
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      04-08-2008, 09:46 PM   #2
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That's what happened to me a couple of weeks back and my car was at the dealer within a few days.
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      04-08-2008, 10:44 PM   #3
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Quote:
Originally Posted by Archangel621 View Post
That's what happened to me a couple of weeks back and my car was at the dealer within a few days.
+1 I just assumed that message meant waiting for truck to transport from VPC to dealer.
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      04-09-2008, 06:57 AM   #4
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The lady that is in that recording was off at the oktoberfest when they were taping the messages, so they had to reuse the one they already had.
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      04-09-2008, 08:32 AM   #5
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Quote:
Originally Posted by rldzhao View Post
"your car is at the port waiting for a shipping vessel"

AFTER your car is unloaded from a ship and reaches the VPC, does it mean your car is on a truck to the dealer?

Basically, the 800# went from "in transit" to "your car is at the port waiting for a shipping vessel".
"your car is at the port waiting for a shipping vessel" means, that your car has reached the port in Germany and is waiting to board a ship. It does not mean that your car is at the VDC. Read the stickies regarding order tracking and ship tracking to find out which ship your car is loaded on and then you will be able to determine when it will reach the VDC.
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      04-09-2008, 09:25 AM   #6
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Quote:
Originally Posted by STE92VE View Post
"your car is at the port waiting for a shipping vessel" means, that your car has reached the port in Germany and is waiting to board a ship. It does not mean that your car is at the VDC. Read the stickies regarding order tracking and ship tracking to find out which ship your car is loaded on and then you will be able to determine when it will reach the VDC.
technically that it what it means, but if you have been enroute for a while i doubt the vessel went back to Germany and dropped your car off there. The robot lady doesnt really have accurate updates after your car is loaded on the vessel. your CA will have the best info
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      04-09-2008, 11:03 AM   #7
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That's funny, the exact same thing happened to me, my vehicle was in transit on the Utopia Ace and supposedly arrived a few days ago, now it says "awaiting a shipping vessel"

It's probably a system error, I know my ship is in Charleston, SC now after unloading in NY. It's obviously not back in Germany haha...
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      04-09-2008, 08:56 PM   #8
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ok guys, "your car is at the port waiting for a shipping vessel" = its waiting for a truck.

Delivery tomorrow!
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      04-10-2008, 03:37 PM   #9
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What is the 800 number????? everyone just says the 800 number but I cant find it! the only 800 number i have been able to find is customer service and they say they dont have any information after the car leaves germany and told me to contact my dealer
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      04-10-2008, 03:43 PM   #10
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      04-10-2008, 03:56 PM   #11
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Quote:
Originally Posted by AJ 335TT View Post
What is the 800 number????? everyone just says the 800 number but I cant find it! the only 800 number i have been able to find is customer service and they say they dont have any information after the car leaves germany and told me to contact my dealer
That is correct. Once your car leaves the factory and arrives at the port, the 800# tracking is done.
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