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BMW 3-Series (E90 E92) Forum > E90/E92/E93 Marketplace (For Sale / Trade / Wanted) > Vendor Comments/Review/Feedback Forum > order from turner motorsport, and............



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      04-26-2008, 02:38 AM   #1
kenleyto
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order from turner motorsport, and............

as all of you know, tischer doesn't ship international anymore (just saw a thread said they do ship international again, which is great news), so, i ordered the CF rear deck spoiler from turner motorsport in late march ($19 more expensive compare to tischer), few days after i placed my coilovers order from them

now, the coilovers has arrived in early april and is already on my car, but i still don't have the CF spoiler yet, called them early this week (i think it was monday), and they said they have shipped it out on the 2nd of april, with USPS, and they don't know where it is and they can do nothing about it, sent them an e-mail on wednesday, and no reply from them until now

please suggest what i can do for now, or do i have to accept that i just lost my money??
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      04-26-2008, 07:27 AM   #2
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How did you pay them? I would suggest to put a hold on the charge if you paid by credit card.
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      04-26-2008, 05:14 PM   #3
kenleyto
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but i paid them by credit card almost a month already, will that be too late??
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      04-26-2008, 05:39 PM   #4
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i dont think its too late. jsut tell your CC that you never received it... and they'll give you money back.
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      04-27-2008, 07:44 AM   #5
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Originally Posted by just4kickz View Post
i dont think its too late. jsut tell your CC that you never received it... and they'll give you money back.
+1, put a hold on the charge, dispute it.
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      04-27-2008, 09:32 AM   #6
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i believe you have 90 days to file a dispute. Call them, doesn't hurt to try!
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      04-27-2008, 11:09 AM   #7
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+1 on calling the credit card company and get your money back. Either turner motorsport or the delivery company has to take responsibility for the loss item.
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      04-29-2008, 01:50 AM   #8
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Good luck, hope your situation gets resolved.
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      04-30-2008, 03:39 AM   #9
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bad customer service..i don't like them with my purchased last time!
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      05-05-2008, 08:14 AM   #10
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Quote:
Originally Posted by kenleyto View Post
as all of you know, tischer doesn't ship international anymore (just saw a thread said they do ship international again, which is great news), so, i ordered the CF rear deck spoiler from turner motorsport in late march ($19 more expensive compare to tischer), few days after i placed my coilovers order from them

now, the coilovers has arrived in early april and is already on my car, but i still don't have the CF spoiler yet, called them early this week (i think it was monday), and they said they have shipped it out on the 2nd of april, with USPS, and they don't know where it is and they can do nothing about it, sent them an e-mail on wednesday, and no reply from them until now

please suggest what i can do for now, or do i have to accept that i just lost my money??

USPS Tracking # cp628302033us

Looks like it is customs waiting for clearance.

Label/Receipt Number: CP62 8302 033U S
Status: Into Foreign Customs

Your item is being processed by customs in CANADA. Information, if available, is updated every evening. Please check again later.


Your email was replied to with the same information, check your spam folder. If you email us and do not get a reply it usually means it was lost or filtered as spam. We reply to every email we get. In the future, if you don't get a reply the same day please give us a call. Phone is always best.

Thanks,

-Doug

<>-<>-<>-<>-<>-<>-<>-<>-<>-<>-<>-<>

Douglas Mahar
Turner Motorsport
dugmar@turnermotorsport.com
www.turnermotorsport.com
www.turnerMINIsport.com
www.tmsracing.com
www.allshocks.com

Phone: 800 280-6966 x 1
Fax: 978 388-4202

- 2003 & 2004 Speed Touring Car Champions -
- 2006 Grand Am Cup GS & ST Champions -
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      05-05-2008, 08:16 AM   #11
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Quote:
Originally Posted by King_Kong View Post
bad customer service..i don't like them at all with my purchased last time!
Quite the opposite, just a problem with the email, see post above. We are leaders in the field when it comes to customer service. If you had a problem that was customer service related I'm sorry, but you're in a very, very small minority. If you like, you can give me a call personally about your experience and I will do my best to make it right.

800 280-6966 x 114

Thanks,

-Doug

<>-<>-<>-<>-<>-<>-<>-<>-<>-<>-<>-<>

Douglas Mahar
Turner Motorsport
dugmar@turnermotorsport.com
www.turnermotorsport.com
www.turnerMINIsport.com
www.tmsracing.com
www.allshocks.com

Phone: 800 280-6966 x 1
Fax: 978 388-4202

- 2003 & 2004 Speed Touring Car Champions -
- 2006 Grand Am Cup GS & ST Champions -
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      05-05-2008, 09:35 PM   #12
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Quote:
Originally Posted by TMS View Post
Quite the opposite, just a problem with the email, see post above. We are leaders in the field when it comes to customer service. If you had a problem that was customer service related I'm sorry, but you're in a very, very small minority. If you like, you can give me a call personally about your experience and I will do my best to make it right.

800 280-6966 x 114

Thanks,

-Doug

<>-<>-<>-<>-<>-<>-<>-<>-<>-<>-<>-<>

Douglas Mahar
Turner Motorsport
dugmar@turnermotorsport.com
www.turnermotorsport.com
www.turnerMINIsport.com
www.tmsracing.com
www.allshocks.com

Phone: 800 280-6966 x 1
Fax: 978 388-4202

- 2003 & 2004 Speed Touring Car Champions -
- 2006 Grand Am Cup GS & ST Champions -
Okay, I have 5 emails from you requesting this, and we promised you in the first email we sent you that we would send you the tracking #. This is getting a bit concerning if Iím being honest here.



Anyway, your UPS Tracking # is: 1Z15708W6876634447



-Doug


this is the email u sent me, i didn't say you are not honest..but i think customer asked you question must have a reason, i was not trying to give you a hard time...but please not let your customer feels they are annoying to send questions to you..that's all i wanted to say..and i m here to say a sorry to you guys that i said you have bad customer service..!!!
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      05-06-2008, 01:49 AM   #13
kenleyto
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here is an update, TMS sent me a pm today, and provide me a tracking with USPS, as you can see above
seems like not all of their staff ignore their customer, i want to say thanks to Doug, i really appreciate

to Doug,
i know phone is always the best, but the guy who answered my call last time really made me feel that i was annoying, that's why i send you e-mail
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