E90Post
 


Bimmer Retrofit
 
BMW 3-Series (E90 E92) Forum > E90/E92/E93 Marketplace (For Sale / Trade / Wanted) > Vendor Comments/Review/Feedback Forum > Supreme Power..



Closed Thread
 
Thread Tools Search this Thread
      05-03-2008, 07:41 PM   #1
323d
Major
323d's Avatar
Hong Kong
22
Rep
1,436
Posts

 
Drives: 335i E90
Join Date: Jan 2008
Location: YVR

iTrader: (4)

Supreme Power..

+1 for supreme power.
__________________
ZSP susp//18's 550i reps//blacklines/aftermarket grill//

Last edited by 323d; 05-04-2008 at 11:18 PM.
Appreciate 0
      05-03-2008, 07:47 PM   #2
picus
Brigadier General
picus's Avatar
Canada
57
Rep
4,176
Posts

 
Drives: e92 SG 335i Coupe
Join Date: Jun 2006
Location: Toronto, ON

iTrader: (0)

I normally don't give vendors the benefit of the doubt, but you're easily the 5th guy I've heard with CSL rep issues. Does SPP manufacture the wheels you bought, or just resell them?
Appreciate 0
      05-03-2008, 07:47 PM   #3
uabimmer
Україна
uabimmer's Avatar
Ukraine
9
Rep
868
Posts

 
Drives: JB e90 330i
Join Date: Nov 2006
Location: Sac. California

iTrader: (2)

Garage List
2006 330i  [0.00]
2003 330i  [0.00]
ouch... that sucks man, maybe you should contact them but who knows what you'll get out of it...
__________________
IN THE PASSING LANE - e90 330 JetBlack / 6000k D1S / 40% all around / LED Lic.Plt. / LED reverse lights / 7500k Fogs

Appreciate 0
      05-03-2008, 07:56 PM   #4
323d
Major
323d's Avatar
Hong Kong
22
Rep
1,436
Posts

 
Drives: 335i E90
Join Date: Jan 2008
Location: YVR

iTrader: (4)

well the wheels were not the main issues. (but yes, SPP makes / sells them).. but it was the quality of their installation..

1. the value stem is defective, (i cannot release air or check my tire pressure).. which I had to get a tire shop to replace it for me..

2. The tires on the rear was not balanced correctly



I live in Canada, so shipping that wheel to SPP to replace would probbaly cost way too much. With the extra money I have spent on fixing the wheel, I could have bought a better grade tires!!!
__________________
ZSP susp//18's 550i reps//blacklines/aftermarket grill//
Appreciate 0
      05-03-2008, 08:12 PM   #5
wj4
Major General
United_States
120
Rep
7,723
Posts

 
Drives: E90 manual 335i
Join Date: Nov 2006
Location: Burbank, CA

iTrader: (8)

Send a message via AIM to wj4
While I can give the benefit of a doubt to the wheel(s) not being balanced correctly due to shipping error, ie possibly a weight came off during the transportation..a damaged valve stem is something that I can not attribute to transportation error. I would scan the receipt and ask for reimbursement from the vendor.
Appreciate 0
      05-03-2008, 08:21 PM   #6
323d
Major
323d's Avatar
Hong Kong
22
Rep
1,436
Posts

 
Drives: 335i E90
Join Date: Jan 2008
Location: YVR

iTrader: (4)

thanks wj4. I agree, the balancing part, it might have @ fault during shipping, but something like a valve stem, should have been checked to see if it was working properly before shipping.
__________________
ZSP susp//18's 550i reps//blacklines/aftermarket grill//
Appreciate 0
      05-03-2008, 09:02 PM   #7
Kit523
Major General
Kit523's Avatar
Hong Kong
108
Rep
6,901
Posts

 
Drives: 2009 AW E90 M3
Join Date: Feb 2006
Location: B.C. Vancouver

iTrader: (25)

u should email them this problem...
and ask them to pay for the charge of fixing the problems!
Appreciate 0
      05-03-2008, 09:07 PM   #8
amazzzin
Guest
Rep
n/a
Posts

 
Drives:


I doubt SPP makes them, they prob... resell them......

I've used SPP for every purchase for my car and everything is always top notch.

Who did you deal with?
Appreciate 0
      05-03-2008, 09:14 PM   #9
Kit523
Major General
Kit523's Avatar
Hong Kong
108
Rep
6,901
Posts

 
Drives: 2009 AW E90 M3
Join Date: Feb 2006
Location: B.C. Vancouver

iTrader: (25)

find eric....
Appreciate 0
      05-03-2008, 09:15 PM   #10
flyer333
GSS CORP.
flyer333's Avatar
Taiwan
20
Rep
1,599
Posts

 
Drives: E90/E93
Join Date: Jul 2007
Location: Vancouver, BC, Canada

iTrader: (3)

hey sorry to hear dat bud.... u were so excited abt these wheels
but you should contact them first regarding this problem
Appreciate 0
      05-03-2008, 09:55 PM   #11
picus
Brigadier General
picus's Avatar
Canada
57
Rep
4,176
Posts

 
Drives: e92 SG 335i Coupe
Join Date: Jun 2006
Location: Toronto, ON

iTrader: (0)

I'm guessing they resell them too. I've seen multiple issues with CSL reps, from wheels out of round, to cracking, to bad valve stems. E-mail Eric and I am sure he'll take care of you.
Appreciate 0
      05-03-2008, 10:23 PM   #12
Craig@SupremePower
BimmerPost Supporting Vendor
Craig@SupremePower's Avatar
United_States
841
Rep
75,000
Posts


 
Drives: '12 Dodge Durango R/T
Join Date: Mar 2008
Location: New Jersey

iTrader: (14)

Damn I'm sorry to hear you had a a problem bro, SPP reps are made for SPP by Exclusive Alloy's I believe. I would definately shoot an email to Eric@Supremepower.com in regards to any issue's you may have encountered. I'm sure he'll make good on whatever you need. I'd suggest that in the future you might try this with any and all vendors giving them the opportunity to alleviate a problem before posting up a negative experience as problems arise everyday in all businesses!
__________________
Appreciate 0
      05-04-2008, 03:10 PM   #13
supremepower
BimmerPost Supporting Vendor
supremepower's Avatar
United_States
105
Rep
2,136
Posts


 
Drives: 991 Carrera S, M6, Noble M12
Join Date: Jun 2006
Location: so cal

iTrader: (12)

Send a message via AIM to supremepower Send a message via MSN to supremepower Send a message via Yahoo to supremepower
All your wheels were balanced on our HUNTER 9700 Road Force balancer. Its possible during shipping for the weights to come off (rare but possible). We are human and error can occur and we do apologize.

As everyone on here knows we go above and beyond all of our customers expectations -- always have and always will. The most important SERVICE is After-Sale service. Most companies collect the $$$ and think thats where the service ends. What differentiates SUPREMEPOWER from others is we offer incredible: Pre Sale Service, During Sale Service and most importanly After Sale Service

Im a little shocked you would post on here "lesson learned dont buy from Supreme again" without talking to us about your problem and letting us fix the issue at hand. If we did NOT fix the issue in a timely or perfect manner then sure I would not expect you to buy from us ever again and share this experience with everyone you know. But for you to post like this and not give us a chance --- well doesnt really make sense and is frustrating for us since we do try to be fair and right to all our customers.

We wholesale to a lot of shops and happen to have dealers in Canada near you as well. We could have sent you to one of our dealers to help assist you.

I have not seen the "bent valve stem" as you didnt post any pictures but I am curious to see the problem so we can make sure it doesnt happen again. I can send you some valve stems so all your wheels match.... If you have time please email me a picture of the bad valve stem to eric@supremepower.com

Also please email me a copy of your receipt for $120 to eric@supremepower.com .... seems a little much for a valve stem and balancing of 2 rear tires but if thats what you had to pay then we will cover it. Once the receipt is received you will be credited in full on your credit card or via paypal or via check....whichever you prefer.

Sorry for any inconvenience!
__________________
SupremePOWER
1025-B Ortega Way - Placentia CA 92870
714 632 1951 x225
eric@supremepower.com
Eric Nareshni
Appreciate 0
      05-04-2008, 03:17 PM   #14
InS0mNiAc
Lieutenant
InS0mNiAc's Avatar
5
Rep
585
Posts

 
Drives: 2007 E90 335I Montego Blue
Join Date: Sep 2007
Location: SoCal 818

iTrader: (0)

^^ Can't ask for anything more than that from any business....
__________________
2007 E90 335I Montego Blue
Oil Cooler retrofitted by BMW......now it's on...
Appreciate 0
      05-04-2008, 03:18 PM   #15
Kit523
Major General
Kit523's Avatar
Hong Kong
108
Rep
6,901
Posts

 
Drives: 2009 AW E90 M3
Join Date: Feb 2006
Location: B.C. Vancouver

iTrader: (25)

well eric is always a life saver or helper as i know
from the post he posted...you can tell why SPP are so success....
hope everything will get soloved soon!!!
Appreciate 0
      05-04-2008, 03:28 PM   #16
KkSc
Major General
KkSc's Avatar
Hong Kong
70
Rep
6,222
Posts

 
Drives: 12' Q5 2.0T/ 13' FR-S
Join Date: Feb 2007
Location: North Vancouver, BC

iTrader: (10)

Quote:
Originally Posted by supremepower View Post
All your wheels were balanced on our HUNTER 9700 Road Force balancer. Its possible during shipping for the weights to come off (rare but possible). We are human and error can occur and we do apologize.

As everyone on here knows we go above and beyond all of our customers expectations -- always have and always will. The most important SERVICE is After-Sale service. Most companies collect the $$$ and think thats where the service ends. What differentiates SUPREMEPOWER from others is we offer incredible: Pre Sale Service, During Sale Service and most importanly After Sale Service

Im a little shocked you would post on here "lesson learned dont buy from Supreme again" without talking to us about your problem and letting us fix the issue at hand. If we did NOT fix the issue in a timely or perfect manner then sure I would not expect you to buy from us ever again and share this experience with everyone you know. But for you to post like this and not give us a chance --- well doesnt really make sense and is frustrating for us since we do try to be fair and right to all our customers.

We wholesale to a lot of shops and happen to have dealers in Canada near you as well. We could have sent you to one of our dealers to help assist you.

I have not seen the "bent valve stem" as you didnt post any pictures but I am curious to see the problem so we can make sure it doesnt happen again. I can send you some valve stems so all your wheels match.... If you have time please email me a picture of the bad valve stem to eric@supremepower.com

Also please email me a copy of your receipt for $120 to eric@supremepower.com .... seems a little much for a valve stem and balancing of 2 rear tires but if thats what you had to pay then we will cover it. Once the receipt is received you will be credited in full on your credit card or via paypal or via check....whichever you prefer.

Sorry for any inconvenience!
GOOD CUSTOMER SERVICE!!!hope the problem with be solved!!
__________________
2006 E90 Alpine White 330i - Retired
Appreciate 0
      05-04-2008, 03:54 PM   #17
yellowmann
Registered
0
Rep
3
Posts

 
Drives: BMW 323i
Join Date: Feb 2008
Location: USA

iTrader: (0)

I have been dealing with SP for long time and like Eric said customer service after the sale is important which most other vendors lack off. But as stated above for SP to refund you for the trouble without making a big deal with questions is very rare from other vendors. Most policy will require you to return the product for inspection before they would even address or replace. I have been in worst situation then this from other big name manufactures that don't want to help the customer out. I'm glad this is all taken care of for you. I would always give them the courtesy to the vendor to address the issue before posting on the forum. Some people think that posting on the forum will get their issues resolve quicker is not always true since only one side of the story is normally given. Props to Eric @ SP!!!
Appreciate 0
      05-04-2008, 04:51 PM   #18
Gen_E92
Brigadier General
No_Country
51
Rep
3,390
Posts

 
Drives: slow
Join Date: Oct 2006
Location: Vancouver

iTrader: (17)

Garage List
2007 335i  [3.90]
yea man should have given SPP the chance to see how he can help you resolve the issue since you bought the wheels from them, instead of trying to resolve the problems on your own and leave Eric in the dark. Just ordered some new shoes from them and the experience was nothing short of great so far, and I expect the same for the wheels and tire mounting(Eric u listening?) he always takes his time with me even though it seems to take me forever to order the rims
Appreciate 0
      05-04-2008, 05:10 PM   #19
l4wr3nc3
The Law.
l4wr3nc3's Avatar
Taiwan
181
Rep
14,279
Posts

 
Drives: BMW
Join Date: Apr 2005
Location: Rowland Heights, CA

iTrader: (17)

Send a message via AIM to l4wr3nc3
Eric will always take care of you as long as you atleast try and contact him. He cant take care of the problem if you dont tell him the problem.
__________________

2008 Lotus Exige S240 | 2007 BMW 335i
Appreciate 0
      05-04-2008, 05:26 PM   #20
amazzzin
Guest
Rep
n/a
Posts

 
Drives:


Eric@SPP,

The best board sponsor ever!!!!!
Appreciate 0
      05-04-2008, 05:29 PM   #21
EINSER M
Major General
EINSER M's Avatar
United_States
92
Rep
5,368
Posts

 
Drives: 2011 E82 1M
Join Date: May 2006
Location: 34.1064 N, 117.5922 W, 300m altitude

iTrader: (38)

Garage List
Send a message via AIM to EINSER M Send a message via MSN to EINSER M Send a message via Yahoo to EINSER M
wow what a vendor!!!! exclllent
__________________
THE EINSER M BUILD
CLICK HERE: EINSER M BUILD

Appreciate 0
      05-04-2008, 05:44 PM   #22
taichimaster
Second Lieutenant
taichimaster's Avatar
2
Rep
202
Posts

 
Drives: E90 330i MT
Join Date: May 2006
Location: Bay Area, CA

iTrader: (2)

__________________
2006 BMW 330i SG MT ZPP ZSP ED'ed on 08.22.06. Redelivered on 10.23.06
Mods: V-Kool Tint | Hartge Front Lip | Blacklines | M-Sport Steering Wheel | 19" Linea Corse Z2S | KW Variant 2 | OEM Aluminum pedals | OEM Short Shift Knob | Rear Foglights Mod | Happy Robot Mod | Valentine 1 (hard-wired) | Zeckhausen CDV | LUX 2.0 | GruppeM Replica Intake | Remus PowerSound 2x76mm
Appreciate 0
Closed Thread

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 11:28 PM.




e90post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST