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BMW 3-Series (E90 E92) Forum > E90/E92/E93 Marketplace (For Sale / Trade / Wanted) > Vendor Comments/Review/Feedback Forum > Refund from Jlevsw



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      06-19-2008, 07:59 AM   #1
tommay248
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Refund from Jlevsw

Anyone have to cancel from them? how long did you have to wait before your account was credited? It seems to be taking forever, I wrote them an email and no response. Trying to get through to them on the phone seems impossible
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      06-19-2008, 08:05 AM   #2
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Mine was credited within 24-36 hours after they received the item. I only have great things to say about Jlevi
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      06-19-2008, 08:19 AM   #3
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Usually they are pretty good with the CS. Since both Jon and Nick are out of the country and only Kenny is answering PMs and stuff, it might take a little longer, but they should come through. I have always had a good experience with JLeviSW.
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      06-19-2008, 08:34 AM   #4
tommay248
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I canceled because the pedals were back ordered. I got a quick email telling me the payment was cancelled. And I have done other business with them and it has been great. But for some reason this time it's not working
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      06-19-2008, 11:35 AM   #5
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Quote:
Originally Posted by tommay248 View Post
Anyone have to cancel from them? how long did you have to wait before your account was credited? It seems to be taking forever, I wrote them an email and no response. Trying to get through to them on the phone seems impossible
If you are the customer I think you are in CT (not sure!)...
Your refund was processed on the 16th...
You have emailed Lynn 3 times - she has responded 3 times saying that your issuing bank controls the refunds once we issue them - some banks wait till the end of the billing cycle... unfortunately we have no control over that!

If you are having trouble getting in by phone, it may be because you are 3 hours ahead of us. Our phones turn on at 9AM PST

Also, please check your spam!

Again, you may not be the customer I am thinking of. Call 1.888.JLEVISW with your order number and we'll be happy to verify the refund, and even give you the transaction ID so you can reference it with your credit card company!

Thanks
JL
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      06-19-2008, 11:35 AM   #6
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Also - did you leave a voicemail? We are very good about returning them.
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      06-19-2008, 11:50 AM   #7
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ok cool, good to see you've done your part... sorry for the negative feedback in that case... can i edit that thumbs down to a thumbs up? and yeah I am that customer in CT ahah
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