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      05-12-2008, 07:22 PM   #1
Jeff E39
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Morristown BMW

I was very happy with my experience here, I was treated with respect and all my emails and phone call were responded to promptly. Chris my salesman was very knowledgable of all the products and was enjoyable to work with thorugh the buying process!!

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      07-01-2008, 10:19 PM   #2
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Morristown BMW

Jeff,

Was Chris Laurenzi your CA? If so, I just ordered my car through him too. I have nothing but good things to say about Chris, and I would recommend him to anyone in the NY/NJ area.

On a separate note, Jeff are you local to Morristown?

Regards,
Danny A.
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      07-03-2008, 02:30 PM   #3
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Quote:
Originally Posted by Danny271 View Post
Jeff,

Was Chris Laurenzi your CA? If so, I just ordered my car through him too. I have nothing but good things to say about Chris, and I would recommend him to anyone in the NY/NJ area.

On a separate note, Jeff are you local to Morristown?

Regards,
Danny A.
Yes Chris was my CA, he is a great guy, and yes I am local to Morristown, im in Springfield.
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      07-28-2008, 01:01 PM   #4
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i also bought my car at morristown and deff to everyone in that place....the only thing im worried about is that its been 2 months since my delivery and still no 2nd set of keys...was told it will me mailed to me
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      08-01-2008, 11:27 PM   #5
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Can anyone tell me if Morristown charges MACO and/or training?

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      08-05-2008, 03:12 PM   #6
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Can anyone tell me if Morristown charges MACO and/or training?
EVERY dealsership does
Its on the INVOICE
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      08-05-2008, 08:13 PM   #7
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Thanks Ryan. I wish I would have known about you before I started looking.

The last few CAs I spoke with told me their dealership doesn't.

Last edited by Mero; 08-05-2008 at 08:43 PM.
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      01-24-2011, 10:56 PM   #8
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I had a terrible experience from Morristown BMW. I bought my car 12/14/10. I've been playing middle man with my old financing co. and BMW Motown concerning the car I traded in. I was told that a payoff check had been sent end of Dec. and it should be there. I called for 2 weeks and they never received anything. I went to the dealership and was told the same thing. I called my old co. again and still nothing from Motown BMW. At that point I returned to the dealer for service and stopped to speak to them again on the matter. I got a tracking # on the check sent out 1/12/11, almost a month after my purchase. I was blatantly lied to on when the check was sent and that it was taken care of. That was finally taken care of on friday 1/21/11, payment was received and processed

During purchase I was eligible for a few options BMW had on CPO cars. I chose them making the 3 payments. I was told it was good to go, wouldn't have to make a payment till april 2011. I proceed to get a bill from BMW financial for my first payment due Jan. 28th. I call financial to see if it was a mistake, it wasn't they never received the paperwork for that, or any notation on my contract. I made numerous calls to the finance guy at BMW of Motown and was told they would fax over the paperwork and get it taken care of. I waited a few days and called BMW financial and they've got nothing. I finally went to the dealer today and saw my finance guy and he said he faxed the stuff over last week and he must have thrown the fax away. Bullshit, you save everything you send. He says he has to go upstairs to find it and comes down with the proper paperwork and says "are these your initials" I say "yes they are, but it's not my handwriting" He blatantly just wrote my initials in on the paperwork to save face. He stares at me blankly and in panic and says we will call right now and have this faxed over. Finally it faxes, he calls the guy it was faxed to and says he will begin to process it. I then called BMWNA and filed a complaint against the dealer. I should not have to play middle man or worry about trade in payoff or anything else. Nor should I have to wait almost a month and a half for this stuff to be taken care of. If I hadn't gone to the dealer I don't think this would have been taken care of. I had a few other issues with personnel over there but this is long enough.

I caution anyone considering buying or trading in to BMW of Motown to re think it. Go somewhere else. I'm very happy with my BMW but the service I got from that dealer was horrendous. I'll buy another maybe when the time comes but not from there. I waited too long to get things done I admit. I should have had this taken care of long before or called BMWNA earlier. Thats my experience hopefully someone can use this info for their good.
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      01-24-2011, 11:07 PM   #9
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Quote:
Originally Posted by Jeff E39 View Post
Yes Chris was my CA, he is a great guy, and yes I am local to Morristown, im in Springfield.
I used to live in Springfield...Are you jeff lewis?
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      01-26-2011, 02:49 AM   #10
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I bought my 1st BMW from Morristown in Jan 2008 and I ordered/bought my 2nd BMW at the beginning of this month (Jan 2011). My experiences have been great. The CA from 2008 is no longer there - his name was Sam. My current CA is Scott Vickers (my car is on order - should be here in 2/3 weeks).
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      03-22-2011, 10:55 AM   #11
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I have had a negative experience w/BMW of Morristown. I was all set to drive the 2+ hours to them & buy a 07 335 they have on the lot. They offered the right number on my trade blah blah. At the 11th hour, they change the # on my trade & pretty much tell me tough shit. I then called & spoke to a sales manager about it. He was to call me back after he looked into it. He never did. I left 2 more vms for him & he still never called. I then left a vm for another manager & even contacted the GM. They never replied either. Tony Herrera, Dennis, Ennis & Andrew Paul are bad people in my book.

I will gladly take my $ elsewhere. Crap like this is why people hate car dealers & car salesmen.
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