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      06-15-2006, 06:09 PM   #1
aristoweb
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dissatisfaction www.suvlights.com :mad:

I have bought on http://www.suvlights.com

the following itemss:
*Special* PHILIPS- CrystalVision- (Super White)- 4000K- (H1, H3, H7, 9003/H4, 9004/HB1, 9005/HB3, 9006/HB4, 9007/HB5)- Pair
Size: 9006/HB4
Quantity*: 1 Pair
$35,00 USD
OSRAM SYLVANIA- Xenarc 6000K HID Xenon D1S-HC- Each
Quantity*: 2
$250,00 USD
Total: $305,00 USD

They has withdrawn the money from my credit card but after 4 days they don't answer to my email.

I have not received a number of order and any email.

Compliments!
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      06-15-2006, 07:15 PM   #2
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do they have a phone number?
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      06-15-2006, 07:32 PM   #3
aristoweb
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I have purchased from Italy and I don't speak well English on the phone.

They has quickly responded in email :mad: before I purchased.

Now that I have purchased they have not answered for 4 days.
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      06-16-2006, 05:00 PM   #4
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They did not respond to me

Got the lights 1 or 2 weeks later

Came with like literally 30 stamps on the box

Overall im happy with them
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      06-16-2006, 07:01 PM   #5
aristoweb
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I have finally received an answer today.

Now I have to wait for the consignment...
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      06-16-2006, 11:05 PM   #6
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Previously bought my Osrams 6000k from suvlights. Have nothing but good things to say about them. Im sure you guys will get your lights soon.

Give them a call (626)967-3139. Oh wait, just noticed you don't speak english well on the phone. If you'd like I can give them a call for you. Just PM me your info about your order and I'll let you know the status.
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      06-17-2006, 12:16 AM   #7
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International orders

We did respond by email within a few (3) days of when the order was placed, because of the language difference perhaps he asked the same questions already asked and answered multiple times.

We also cannot be responsible for Italy's Postal System (which is very bad for packages from the US - ask any knowledgeable USPS person). We ship usually same or within a few days of receiving an order- so its really not necessary to repeatedly email us asking if the order shipped, if we have a problem we will contact you. I did also ask this person to post our response:

>>At 17.39 15/06/2006 -0700, :
I suggest you also post this exact response- and all future emails
need a specific subject regarding the product you are inquiring about (see
above) You placed your order on June 12, 2006, we have responded several
times already.

We sent you a request for additional shipping via EMS (Express
Mail Service), bulbs we have shipped Via Air Mail to some countries in
Europe have taken longer than the time stated by US Postal Serv (USPS.com)

The additional cost is $18 please remit this ASAP so your order
can be shipped & trackable.
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      06-17-2006, 12:25 AM   #8
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Questions regarding Osram (Sylvania) D1S 6000K bulbs

Q: Do you have in stock?

A: We have over 3,000 (not a misprint) !!! We are the only people (other than for a small number at Osram Sylvania) with the bulbs- we are the ones supplying to PIAA (indirectly) who get the bulbs from a company that purchased from us.

We cover shipping questions in our FAQ section on shipping, want to know how much and how long? contact us about the item weight and/or figure that a pair of D1S bulbs has a weight 1 lbs AND go direct to usps.com, ups.com, fedex.com, dhl.com and use our zip code and yours (or country) with a weight of 1 lbs for a pair of bulbs for the answer.

>I would like to purchase yours:
>http://www.suvlights.com/product_inf...products_id=70
>
>Are they compatible?
>
>
> >> YES, OEM (ORIGINAL EQUIPMENT MANUFACTURER) meaning NOT aftermarket or copy !
>
>Are they best of the original light bulbs?
>
> >>YES, AND THEY ARE THE ONLY AVAILABLE D1S BULBS IN DIFFERENT COLOR
>
>Do they do more light?
>
>>>LITTLE LESS (ABOUT 200 LUMENS) BUT WHITER COLOR (SEE PICTURE)
>


2nd email:

Is 200 lumens a lot?

>>NO

Will I see a lot of less light?

>>NO- you will not notice
I suggest you spend extra for faster delivery as the Italian Post Office is slower than the 10 day estimated delivery given by the US Postal Service (usps.com) for Air Mail
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      06-17-2006, 01:38 AM   #9
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Jen,

Great replied hope aristoweb will get this message.
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      06-17-2006, 04:14 AM   #10
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Quote:
Originally Posted by Jen
We did respond by email within a few (3) days of when the order was placed, because of the language difference perhaps he asked the same questions already asked and answered multiple times.

We also cannot be responsible for Italy's Postal System (which is very bad for packages from the US - ask any knowledgeable USPS person). We ship usually same or within a few days of receiving an order- so its really not necessary to repeatedly email us asking if the order shipped, if we have a problem we will contact you. I did also ask this person to post our response:

>>At 17.39 15/06/2006 -0700, :
I suggest you also post this exact response- and all future emails
need a specific subject regarding the product you are inquiring about (see
above) You placed your order on June 12, 2006, we have responded several
times already.

We sent you a request for additional shipping via EMS (Express
Mail Service), bulbs we have shipped Via Air Mail to some countries in
Europe have taken longer than the time stated by US Postal Serv (USPS.com)

The additional cost is $18 please remit this ASAP so your order
can be shipped & trackable.
You mistake Jen. I have quickly paid the $18 additional. You immediately responded when I had not purchased yet.

I had simply asked a number of order because after you had taken the money of my credit card I have not received any email.

I have never complained about a delay of the Italian mail, simply I asked to you a track number and an email of confirmation.

Besides I had chosen and orderly a pair of * Special * PHILIPS - CrystalVision HB4 9600 for antifoglight but they has sent Osram Sylvania Silverstar saying that it is best.

I have had your track number but usps.com says that it is nonexistent.

But I will attend confident.

Now I am sure that I will receive soon my order.
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      06-17-2006, 02:04 PM   #11
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We try to respond to all emails as quickly as possible, our web design & hosting company has been making changes which resulted in some contact problems, if we can't respond please be patient and know that we have been in business over 10 years, so we are not a web site that pops up one day then disappears the next. OEM Distributors like us need to demonstrate both stability & product knowledge as well as keeping a large inventory in stock. Our office phone# 626-967-3139

All international orders should use Postal EMS (Express Mail Serivce) for quickest and most reliable delivery. While Via Air Mail (Par Avion) works well for most countries such as Canada, we still recommend EMS or other delivery companies such as UPS, Fedex, or DHL
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      06-17-2006, 02:53 PM   #12
aristoweb
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Quote:
Originally Posted by Jen
We try to respond to all emails as quickly as possible, our web design & hosting company has been making changes which resulted in some contact problems, if we can't respond please be patient and know that we have been in business over 10 years, so we are not a web site that pops up one day then disappears the next. OEM Distributors like us need to demonstrate both stability & product knowledge as well as keeping a large inventory in stock. Our office phone# 626-967-3139

All international orders should use Postal EMS (Express Mail Serivce) for quickest and most reliable delivery. While Via Air Mail (Par Avion) works well for most countries such as Canada, we still recommend EMS or other delivery companies such as UPS, Fedex, or DHL
Ok but this not my error: during the order your order form allowed ONLY the shipment Air Mail!
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      06-21-2006, 03:33 PM   #13
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Yes, I understand, it has been something we are working on to improve some of the website ordering.

Most of the time, if you are ordering halogen bulbs we would not charge additional for shipping outside the USA.
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      06-21-2006, 03:52 PM   #14
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Ok I wait my delivery.
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      06-22-2006, 01:23 AM   #15
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I would just like to take this opportunity to comment on my experience with suvlights... I ordered 3 d1s bulbs 2 at once and then I broke one and ordered another to replace it. They got the lights to me lightning fast both times two thumbs way up
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