Stay away from BMW Gallery of Norwell. - BMW 3-Series (E90 E92) Forum

Brunotheboxer · 03-18-2009, 08:02 PM

For service.....Long story short...I went and dropped off my car for routine maintenance ie oil change etc and was told my car was all set. I go get my car drive all the way home and pull into my garage..I go out to the garage five minutes later and theres coolant all over the floor. I call them and say wtf and they tell me to call roadside assistance and hop a ride with the tow driver and a loaner will be waiting..When I get there theres two other people all pissed off too saying their car is still broken and you didn't fix this or that..It was like amateur hour over there..I wont be back.

ToadHollow · 03-18-2009, 08:50 PM

Norwell Mass .......... friggin' joke and a half.

GreenThree · 03-19-2009, 01:09 PM

Going to HC Boston for one year service tomorrow. Really hope I dont end up like that

JeffL · 03-19-2009, 01:30 PM

Norwood is just as bad.

twinturboa51 · 03-19-2009, 02:04 PM

how did they treat you wrong at norwood???? i have been there many times and find its one of the better bmw dealers, considering theyre all still dealers.

Brunotheboxer · 03-19-2009, 02:16 PM

Quote:

Originally Posted by JeffL

Norwood is just as bad.

unfortunately I have to agree.

JeffL · 03-19-2009, 02:49 PM

Quote:

Originally Posted by twinturboa51

how did they treat you wrong at norwood???? i have been there many times and find its one of the better bmw dealers, considering theyre all still dealers.

When I was looking to buy the first thing out of the jack@ass sales guy was "you know how much these cost right?" At which point he tried to sell me a year old demo with 5k miles for full sticker price claiming they were sold out of coupes for the year, it was March of 08. I then told him to F himself and drove off.

At the time I was driving an 06 Jeep SRT-8 (a 45k vehicle so it's not like I'm driving a 10 year old civic and I was 32 at the time). I work in a material science lab where esd is a major concern so cotton is a must which means I roll to work in jeans/shorts depending on the weather and usually a polo shirt. Apparently I was under dressed for his taste.

fotios335i · 03-19-2009, 02:54 PM

Im going to disagree. Ive had nothing but good experiences there and they treat me like gold. I guess Im just lucky. They could never fix my rattle though. They also dont seem to care about my mods. My SA id Jim something and they always take care of me. sorry you had such a shitty experience.

lem144 · 03-19-2009, 03:01 PM

Props to Peabody = they seem to be taking good care of me

03-18-2009, 08:02 PM	#1
Brunotheboxer Colonel Drives: 335iS Coupe Join Date: Jan 2006 Location: Boston/Cape Cod Posts: 2,916 iTrader: (0)	Stay away from BMW Gallery of Norwell. For service.....Long story short...I went and dropped off my car for routine maintenance ie oil change etc and was told my car was all set. I go get my car drive all the way home and pull into my garage..I go out to the garage five minutes later and theres coolant all over the floor. I call them and say wtf and they tell me to call roadside assistance and hop a ride with the tow driver and a loaner will be waiting..When I get there theres two other people all pissed off too saying their car is still broken and you didn't fix this or that..It was like amateur hour over there..I wont be back. __________________ "...I maybe drunk, but you're ugly, and I can sober up..."
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03-18-2009, 08:50 PM	#2
ToadHollow RECOVERING E90POST ADDICT Drives: 2008 JB E92 - SOLD 5/2010 Join Date: Sep 2008 Location: Austin, Texas Posts: 5,058 iTrader: (16) Garage List 2008 E92 335i [4.00]	Norwell Mass .......... friggin' joke and a half. __________________ SOLD 05/07/2010 "Austin BMWs"/ "Detailed Pics"

03-19-2009, 01:09 PM	#3
GreenThree Colonel Drives: 2011 e90 Join Date: Mar 2008 Location: Boston, MA Posts: 2,033 iTrader: (0)	Going to HC Boston for one year service tomorrow. Really hope I dont end up like that __________________ 2011 328xi 6MT \| JB \| Saddle \| ZPP \| ZCW \| ZVP \| Xenon \| HK Stereo \| Htd wheel

03-19-2009, 01:30 PM	#4
JeffL Major Drives: C63 Join Date: Jan 2008 Location: Massachusetts Posts: 1,207 iTrader: (1)	Norwood is just as bad. __________________ no sig.

03-19-2009, 02:04 PM	#5
twinturboa51 Captain Drives: Montego Blue 335i Coupe Join Date: Feb 2009 Location: Bawston Posts: 620 iTrader: (0)	how did they treat you wrong at norwood???? i have been there many times and find its one of the better bmw dealers, considering theyre all still dealers. __________________

03-19-2009, 02:54 PM	#8
fotios335i Major General Drives: 12 BSM F30 sportline 335i Join Date: Jan 2007 Location: cape cod MA Posts: 6,371 iTrader: (61)	Im going to disagree. Ive had nothing but good experiences there and they treat me like gold. I guess Im just lucky. They could never fix my rattle though. They also dont seem to care about my mods. My SA id Jim something and they always take care of me. sorry you had such a shitty experience. __________________ 2012 335i sportline/Msport, M adaptive and vss, sport 8 AT, fully loaded, Black saphire, black dakota leather, M performance front grills, M performance shifter, M performance rear spoiler, M performance power kit, M performance exhaust, 19" 401's, morr vs8.2's coming someday..., front aero lip & more coming....

03-19-2009, 03:01 PM	#9
lem144 Major Drives: 328xi Black Sapphire/Terra 6MT Join Date: Feb 2008 Location: Boston Posts: 1,011 iTrader: (0) Garage List 2007 328xi [0.00]	Props to Peabody = they seem to be taking good care of me __________________ 2007 BMW 328xi 6MT Black Sapphire / Terra Dakota Leather Premium, Sport and Cold Weather Packages, BMW Performance Exhaust, M-sport setup, rear fogs, CDV mod, split armrest, blacklines, M tri-stitched steering wheel, 189s, BMW Performance SSK

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