E90Post
 


GT Haus
 
BMW 3-Series (E90 E92) Forum > E90 / E92 / E93 3-series Technical Forums > Mechanical Maintenance: Break-in / Oil & Fluids / Servicing / Warranty > Never again to BMW for maintenance total ripoff



Reply
 
Thread Tools Search this Thread
      08-10-2009, 08:57 PM   #1
pruettfan
Major
 
Drives: 2006 330i
Join Date: Jul 2009
Location: Oro Valley, AZ

Posts: 1,482
iTrader: (0)

Never again to BMW for maintenance total ripoff

So I have had my 330i for about a month. A week into ownership I had a bunch of alerts that turned out to be related to a bad battery. They charged $340 to do the diagnosis and replace the battery. I was not happy but I was relieved that it was a simple fix.

Today I took it in for an oil change 89.90 according to the dealerships website. discovered that it was due for an air filter also they wanted $105 and then they wanted $62 to reset the computer. Total bill $278 and no reach around. I will do my own stuff from this point on. Through Tischer I can get all of the stuff I got done today plus the microfilter for 125 bucks. To have the dealership to do all of this plus the microfilter would be $459 for about an hours worth of work. Never again.
pruettfan is offline  
0
Reply With Quote
      08-10-2009, 09:04 PM   #2
virtualbong
Lieutenant Colonel
 
virtualbong's Avatar
 
Drives: 2011 BMW 550i
Join Date: Jun 2009
Location: Boston, MA

Posts: 1,529
iTrader: (2)

Are you still under warranty?
__________________
2011 BMW 550i M-Sport (Jet Black/Cinnamon Brown) - 4/30/14 (Current)
2007 BMW 328xi e92 (Jet Black/Coral Red) - PAST
2005 Infiniti G35 Coupe (Ivory White/Stone) - PAST
2005 Acura TSX (Obsidian Black/Black) - PAST
1998 Acura Integra (Black/Black) - PAST
virtualbong is offline  
0
Reply With Quote
      08-10-2009, 10:52 PM   #3
Viper3812
Banned
 
Drives: M Coupe
Join Date: Mar 2009
Location: Fl.

Posts: 483
iTrader: (0)

Quote:
Originally Posted by virtualbong View Post
Are you still under warranty?
It sounds like he has a cpo'd vehicle with no maintenance.
Viper3812 is offline  
0
Reply With Quote
      08-10-2009, 11:27 PM   #4
pruettfan
Major
 
Drives: 2006 330i
Join Date: Jul 2009
Location: Oro Valley, AZ

Posts: 1,482
iTrader: (0)

Correct, just over 50,000 miles so no warranty.
pruettfan is offline  
0
Reply With Quote
      08-10-2009, 11:44 PM   #5
jimk
Captain
 
jimk's Avatar
 
Drives: 2011 E90 M3 M/T
Join Date: Jun 2009
Location: 1961 Stout Street, Suite 1823, Denver CO 80294

Posts: 698
iTrader: (5)

LOL, I guess you have not owned a business before. Someone needs to pay for the overhead for running a business and make a profit so they can stay afloat. An indy will most likely be somewhat cheaper but don't expect much lower rates as they'll still need to be purchasing expensive tools, hire competent people to maintain BMWs and other high end cars, pay for all kinds of insurance and taxes, etc.,etc.
Based on what you said, they've correctly diagnosed the issue that you went in asking their help for. I doubt it if you or most of us would have figured out it was a bad battery without hooking the car into a very expensive diagnostic tool. Good luck diagnosing yourself the next issue. If you don't want to get charged at the dealer for silly, easy to do things, learn how to do these yourself and take the time to do it. Your wallet will thank you. If you want to be more adventurous, buy a BT tool and learn how to properly use it to clear maintenance service codes and do other simple tasks. But leave the more complex stuff to a specialist and when they properly fix your car and you are happy, be ready to pay for their service.
jimk is offline   United_States
0
Reply With Quote
      08-11-2009, 12:12 AM   #6
elektra_e90
Private First Class
 
elektra_e90's Avatar
 
Drives: 06 330i electric red
Join Date: Jul 2009
Location: sf bay area, ca

Posts: 107
iTrader: (0)

Garage List
06 330i  [0.00]
just got my 06 330i almost a month and a half ago. i still have free maintenance (under 30k) for a year. slowly appreciating the fact I got the extended maintenance for 2 years -- so i have almost 3 years total free maintenance from the time i bought the car. i hope it will be worth it.
elektra_e90 is offline   United_States
0
Reply With Quote
      08-12-2009, 10:02 AM   #7
pruettfan
Major
 
Drives: 2006 330i
Join Date: Jul 2009
Location: Oro Valley, AZ

Posts: 1,482
iTrader: (0)

Quote:
Originally Posted by jimk View Post
LOL, I guess you have not owned a business before. Someone needs to pay for the overhead for running a business and make a profit so they can stay afloat. An indy will most likely be somewhat cheaper but don't expect much lower rates as they'll still need to be purchasing expensive tools, hire competent people to maintain BMWs and other high end cars, pay for all kinds of insurance and taxes, etc.,etc.
Based on what you said, they've correctly diagnosed the issue that you went in asking their help for. I doubt it if you or most of us would have figured out it was a bad battery without hooking the car into a very expensive diagnostic tool. Good luck diagnosing yourself the next issue. If you don't want to get charged at the dealer for silly, easy to do things, learn how to do these yourself and take the time to do it. Your wallet will thank you. If you want to be more adventurous, buy a BT tool and learn how to properly use it to clear maintenance service codes and do other simple tasks. But leave the more complex stuff to a specialist and when they properly fix your car and you are happy, be ready to pay for their service.
I actually run a business successfully for many years. I fully understand the financial demands of a business and have no problem with any business making a profit. I also have the right to make a choice as to use the business or not. My objection was that since I was waiting for the car I knew that the entire service took less than 60 mins but for a simple thing like an air filter that costs 25 bucks they charges 105. This is 30 mins of labor for a 10 min job. The local indy shop that has a good rep charges 85 an hour verus 170 an hour at my dealership. I have every intention of using the dealership for actual problems because I agree that they are the experts and have the proper equipment to properly diagnose my problems. For routine maint. however I can do it just as well as they can so I will just do it myself.
pruettfan is offline  
0
Reply With Quote
      08-12-2009, 11:13 AM   #8
bulldog x6
Major General
 
Drives: x6 panzer
Join Date: Oct 2008
Location: probably work

Posts: 5,017
iTrader: (28)

Quote:
Originally Posted by jimk View Post
LOL, I guess you have not owned a business before. Someone needs to pay for the overhead for running a business and make a profit so they can stay afloat. An indy will most likely be somewhat cheaper but don't expect much lower rates as they'll still need to be purchasing expensive tools, hire competent people to maintain BMWs and other high end cars, pay for all kinds of insurance and taxes, etc.,etc.
Based on what you said, they've correctly diagnosed the issue that you went in asking their help for. I doubt it if you or most of us would have figured out it was a bad battery without hooking the car into a very expensive diagnostic tool. Good luck diagnosing yourself the next issue. If you don't want to get charged at the dealer for silly, easy to do things, learn how to do these yourself and take the time to do it. Your wallet will thank you. If you want to be more adventurous, buy a BT tool and learn how to properly use it to clear maintenance service codes and do other simple tasks. But leave the more complex stuff to a specialist and when they properly fix your car and you are happy, be ready to pay for their service.
wow thanks for the lecture buddy. So, since you run your own business, you can feel free to get hosed by the stealer.

Competence? do a search and you can find all kinds of stories about that here.

OP youre better off finding a good independent BMW or Euro shop closeby and frequent them; you will typically find better prices, better service and more capability than the dealer
bulldog x6 is offline  
0
Reply With Quote
      08-12-2009, 12:20 PM   #9
mylydiamy
Lieutenant
 
Drives: 2008 335i e93 convertible
Join Date: Apr 2009
Location: New Jersey

Posts: 510
iTrader: (1)

Send a message via Yahoo to mylydiamy
I learned my lesson the hard way : DONT OWN A LUX CAR WITHOUT WARRANTY.

This applies to all lux cars (BMW, MB, AUDI, INFINITI, LEXUS..). The cost of repair is ridiculously high and most of the time you have no choice but take it to dealer since most mechanics around the corner don't have knowledge/tools to diagnose/repair electrical problems which are the major issues with these cars. Once my MB S500 broke down. I got it towed to 3 mechanics and they couldn't figure out. Then I got it towed to MB dealer. They replaced to alternator and the problem was solved. But the cost was mind blowing $1600, just for an alternator!!!

That was a turning point for me. No more lux cars without warranty. Buy them new, drive them 2 or the most 3 years and get a new one. Otherwise stick with more reliable cars like Honda.
mylydiamy is offline  
0
Reply With Quote
      08-12-2009, 04:19 PM   #10
StoneCold
Captain
 
Drives: BMW 2008 328i Coupe, Pro 02/08
Join Date: Mar 2008
Location: Vancouver, WA

Posts: 614
iTrader: (1)

I heard you Op.
StoneCold is offline  
0
Reply With Quote
      08-12-2009, 04:29 PM   #11
GregL
Brigadier General
 
GregL's Avatar
 
Drives: 2010 C350 4Matic
Join Date: Nov 2005
Location: GTA

Posts: 3,623
iTrader: (4)

Quote:
Originally Posted by mylydiamy View Post
I learned my lesson the hard way : DONT OWN A LUX CAR WITHOUT WARRANTY.

This applies to all lux cars (BMW, MB, AUDI, INFINITI, LEXUS..). The cost of repair is ridiculously high and most of the time you have no choice but take it to dealer since most mechanics around the corner don't have knowledge/tools to diagnose/repair electrical problems which are the major issues with these cars. Once my MB S500 broke down. I got it towed to 3 mechanics and they couldn't figure out. Then I got it towed to MB dealer. They replaced to alternator and the problem was solved. But the cost was mind blowing $1600, just for an alternator!!!

That was a turning point for me. No more lux cars without warranty. Buy them new, drive them 2 or the most 3 years and get a new one. Otherwise stick with more reliable cars like Honda.
For the most part I agree, however certain luxury makes and models are just plain more reliable. I kept my Infiniti for 2 years after the warranty ran out because the car only ever went in once for warranty repairs; an oxygen sensor and a crankshaft position sensor needed to be changed. Other than that it it was flawless, didn't even squeak or rattle.

On the other hand my family has a long history with Mercedes and in that regard I definitely agree that those cars need to be under warranty, we always purchased extended warranty and it paid for itself many times over with each car.

What I've learned though is to base it off your particular vehicle. If it has a history of problems then that should be a major indicator to either get rid of it at the 4 year mark or buy the extended warranty offered by the dealer, not the third party one.
__________________
2010 Mercedes-Benz C350 4Matic
2006 BMW 330xi - Gone
GregL is offline   Canada
0
Reply With Quote
      08-13-2009, 08:06 AM   #12
ENINTY
Banned
 
Drives: 2006 325i Sport
Join Date: Jun 2006
Location: Virginia

Posts: 3,415
iTrader: (0)

Quote:
Originally Posted by pruettfan View Post
I actually run a business successfully for many years. I fully understand the financial demands of a business and have no problem with any business making a profit. I also have the right to make a choice as to use the business or not. My objection was that since I was waiting for the car I knew that the entire service took less than 60 mins but for a simple thing like an air filter that costs 25 bucks they charges 105. This is 30 mins of labor for a 10 min job. The local indy shop that has a good rep charges 85 an hour verus 170 an hour at my dealership. I have every intention of using the dealership for actual problems because I agree that they are the experts and have the proper equipment to properly diagnose my problems. For routine maint. however I can do it just as well as they can so I will just do it myself.
Seems like every maintenance job on a E90 takes 10 minutes...

The air filter is a PIA to change. It takes more than 10 minutes. You have remove the intake hoses, disconnect the MAF, then pull the air box out, disassemble it (it has like 8 screws or more) replace the filter, then reinstall. They charge you the book rate. The dealer is set up to service everyone's vehicle not just the people who have the ability and tools to do it themselves and complain they get over charged.
ENINTY is offline  
0
Reply With Quote
      08-13-2009, 07:10 PM   #13
x5m power
M3 V8 Power "The Last of Best"
 
x5m power's Avatar
 
Drives: 2013 M3 comp edition
Join Date: Jun 2007
Location: Manassas,Va

Posts: 234
iTrader: (0)

got to trade your vehicle every 3 years to avoid these problems lease or buy its worth it ..
__________________
M3 v8 power the last of the best
x5m power is offline   United_States
0
Reply With Quote
      08-14-2009, 10:54 PM   #14
jimk
Captain
 
jimk's Avatar
 
Drives: 2011 E90 M3 M/T
Join Date: Jun 2009
Location: 1961 Stout Street, Suite 1823, Denver CO 80294

Posts: 698
iTrader: (5)

Quote:
Originally Posted by turkish335 View Post
wow thanks for the lecture buddy. So, since you run your own business, you can feel free to get hosed by the stealer.
To each their own buddy. I have excellent results with my dealer and not so good results with my indy. However, I never take in any of my cars for DIY work. Period.
Most who drive newer BMWs can generally afford to pay these premiums. Dealers, indys and tuners will take advantage of that, like it or not (there are some exceptions but we're speaking generally here). Take a look at your mods and re-think your post; do you think they are worth that much? Do you think they would cost as much if they were for a Chevy or a Ford? The BMW marquee drives that added cost and in general most BMW owners can afford to pay this premium. So why not charge it? It is up to you to say no in the first place but if you say yes, don't blame the dealer for taking your money.
jimk is offline   United_States
0
Reply With Quote
      08-14-2009, 10:59 PM   #15
jimk
Captain
 
jimk's Avatar
 
Drives: 2011 E90 M3 M/T
Join Date: Jun 2009
Location: 1961 Stout Street, Suite 1823, Denver CO 80294

Posts: 698
iTrader: (5)

Quote:
Originally Posted by pruettfan View Post
I actually run a business successfully for many years. I fully understand the financial demands of a business and have no problem with any business making a profit. I also have the right to make a choice as to use the business or not. My objection was that since I was waiting for the car I knew that the entire service took less than 60 mins but for a simple thing like an air filter that costs 25 bucks they charges 105. This is 30 mins of labor for a 10 min job. The local indy shop that has a good rep charges 85 an hour verus 170 an hour at my dealership. I have every intention of using the dealership for actual problems because I agree that they are the experts and have the proper equipment to properly diagnose my problems. For routine maint. however I can do it just as well as they can so I will just do it myself.
jimk is offline   United_States
0
Reply With Quote
      08-16-2009, 06:00 PM   #16
bulldog x6
Major General
 
Drives: x6 panzer
Join Date: Oct 2008
Location: probably work

Posts: 5,017
iTrader: (28)

Quote:
Originally Posted by jimk View Post
To each their own buddy. I have excellent results with my dealer and not so good results with my indy. However, I never take in any of my cars for DIY work. Period.
Most who drive newer BMWs can generally afford to pay these premiums. Dealers, indys and tuners will take advantage of that, like it or not (there are some exceptions but we're speaking generally here). Take a look at your mods and re-think your post; do you think they are worth that much? Do you think they would cost as much if they were for a Chevy or a Ford? The BMW marquee drives that added cost and in general most BMW owners can afford to pay this premium. So why not charge it? It is up to you to say no in the first place but if you say yes, don't blame the dealer for taking your money.
who is blaming the dealer? its the guys decision that was wrong...

FYI, why do people bring the car in for most things? either they dont have time to do it themselves (high demand job) or live in a condo, where they cant work on the car or are afraid of breaking things.
bulldog x6 is offline  
0
Reply With Quote
      08-16-2009, 06:49 PM   #17
tres
Major
 
tres's Avatar
 
Drives: 2011 bmw 335is 6MT
Join Date: Apr 2009
Location: maryland

Posts: 1,313
iTrader: (6)

Quote:
Originally Posted by pruettfan View Post
So I have had my 330i for about a month. A week into ownership I had a bunch of alerts that turned out to be related to a bad battery. They charged $340 to do the diagnosis and replace the battery. I was not happy but I was relieved that it was a simple fix.

Today I took it in for an oil change 89.90 according to the dealerships website. discovered that it was due for an air filter also they wanted $105 and then they wanted $62 to reset the computer. Total bill $278 and no reach around. I will do my own stuff from this point on. Through Tischer I can get all of the stuff I got done today plus the microfilter for 125 bucks. To have the dealership to do all of this plus the microfilter would be $459 for about an hours worth of work. Never again.

i suggest you read the diy section and save some money on basic maintainence
tres is offline   United_States
0
Reply With Quote
      08-19-2009, 09:50 PM   #18
ShinBalNom
Captain
 
ShinBalNom's Avatar
 
Drives: AW 330i
Join Date: Aug 2006
Location: So. CAL

Posts: 669
iTrader: (1)

Get extended warranty, unless you think you can do the work yourself... even then, how do you reset ur comp to delete the maintenance light? Cuz BMW claims only they can.

What's f'd up about BMW dealers is that when you do work, like an oil change, they charge you extra to reset your comp... I say for the amount we pay for oil change and other services, resetting your comp/maintenance light should be FREE!!!
__________________
---------------------------------------------

Don't drive faster than your Angel can fly...

BBS CK 19" / Eibach Pro-Kit / Koni FSD / Blacklines / M-tech
ShinBalNom is offline   United_States
0
Reply With Quote
      08-19-2009, 09:56 PM   #19
TXSurfer
Second Lieutenant
 
TXSurfer's Avatar
 
Drives: 335i E92
Join Date: Nov 2007
Location: TX

Posts: 239
iTrader: (1)

Send a message via Yahoo to TXSurfer
Get a BT scan tool and reset it yourself
__________________
TXSurfer is offline   United_States
0
Reply With Quote
      08-21-2009, 08:53 PM   #20
DR51FTA
Private
 
Drives: 2006 BLACK BMW E90 320 M SPORT
Join Date: Nov 2008
Location: DENHAM, United Kingdom

Posts: 83
iTrader: (0)

Quote:
Originally Posted by jimk View Post
LOL, I guess you have not owned a business before. Someone needs to pay for the overhead for running a business and make a profit so they can stay afloat. An indy will most likely be somewhat cheaper but don't expect much lower rates as they'll still need to be purchasing expensive tools, hire competent people to maintain BMWs and other high end cars, pay for all kinds of insurance and taxes, etc.,etc.
Based on what you said, they've correctly diagnosed the issue that you went in asking their help for. I doubt it if you or most of us would have figured out it was a bad battery without hooking the car into a very expensive diagnostic tool. Good luck diagnosing yourself the next issue. If you don't want to get charged at the dealer for silly, easy to do things, learn how to do these yourself and take the time to do it. Your wallet will thank you. If you want to be more adventurous, buy a BT tool and learn how to properly use it to clear maintenance service codes and do other simple tasks. But leave the more complex stuff to a specialist and when they properly fix your car and you are happy, be ready to pay for their service.
+ 1
DR51FTA is offline  
0
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 04:34 AM.




e90post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST