UK BMW Dealers: General Opinions? - Page 13 - BMW 3-Series (E90 E92) Forum

rup · 06-17-2010, 02:51 PM

My experience....
Farnborough efficient but expensive.
Park lane have great selection of used cars (as they owned by BMW themselves), and was cheapest for my 330d coupe. Have to pay to park though.
Chigwell (actually Loughton) good service but real expensive.

E92K.C10 · 06-24-2010, 11:07 AM

hate them they never do a job right

kamion · 06-30-2010, 09:26 AM

I bought my car from Barons Farnborough (Michael Sapsford). Good level of service.

Had a minor window trim problem fixed at Carrs BMW Bury St Edmunds. They bodged the first attempt and snapped the plastic window trim piece, but express ordered in a replacement part for the next day and sorted it out.

pjs · 07-07-2010, 04:34 PM

This week, Bonnet repainted under warranty, 3 day job, very good customer service, decent courtesy car, quality job

BGM · 07-08-2010, 12:22 PM

Quote:

Originally Posted by Mailman

I've had experience of a few Sytner garages they all are very rude and arrogant. Make you feel like you shouldn't drive a BMW. I think im going to stop using Sytner as i find other BMW franchises a lot more politer and friendly.

i go this impression when i went to sunningdale last week.. although an unshaven, 20 something in shorts, flip flops and what amounted to a tank top is probably not what they want in their show room on a saturday morning

i did take pleasure in looking like a tramp though, hah

Quote:

Originally Posted by E92K.C10

hate them they never do a job right

barons?

fully agree.. very much dislike the fuckers. the franchise went to the wall a bit earlier this year anyway, had to stick it up for sales.. so meh.

Anneka @ Sytner · 07-09-2010, 03:52 AM

Sorry about these experiences, I would hope that the person involved wasn't intentionally trying to come across as arrogant. If you ever need anything please don't hesitate to PM me and I will be happy to have one of my team mates look after you.

Best Regards!

Boyd1963 · 07-09-2010, 05:55 AM

Quote:

Originally Posted by BGM

i go this impression when i went to sunningdale last week.. although an unshaven, 20 something in shorts, flip flops and what amounted to a tank top is probably not what they want in their show room on a saturday morning

i did take pleasure in looking like a tramp though, hah

barons?

fully agree.. very much dislike the fuckers. the franchise went to the wall a bit earlier this year anyway, had to stick it up for sales.. so meh.

I've got to hand it to Wood in Bournemouth. I always turn up in shorts and sandles looking like a scruffy James May but they are always really good. They always treat me like I am just about to spend £50k on a car. Shame that they are so inflexible about their servicing costs.

grant1987 · 07-17-2010, 05:01 AM

Good all round mostly from the ones i've been to

Scotthall pretty good, Coopers were very helpful as were Berry in Chiswick, Sytner High Wycombe Generally on the Whole were pretty good, Sales guys as a whole are ace, way more helpful than the service guys for sure. If i need something sorted, just go back to the guy who sold me the car - End result it gets done, quickly, no fuss. Service just seem to try and cook up reasons why it cant be done. Other than that pretty good.

One very bad experince though

Sytner Solihull - One of the rudest experiences in my life! Young cocky sales guy prooved very sarcastic and didnt even take me seriously, neither did the woman on reception. Clearly took one look at the way i was dressed and my age and immediatly made there own prejudicial judgement there and then before speaking to me - Not the way to sell cars

I can safely say I will not recommend Sytner Solihull to anyone

BGM · 07-17-2010, 05:42 AM

Quote:

Originally Posted by grant1987

Sytner Solihull - One of the rudest experiences in my life! Young cocky sales guy prooved very sarcastic and didnt even take me seriously, neither did the woman on reception. Clearly took one look at the way i was dressed and my age and immediatly made there own prejudicial judgement there and then before speaking to me - Not the way to sell cars

*sigh*

i get this so often, it is very close to developing into a chip on my shoulder

grant1987 · 07-19-2010, 05:21 PM

Quote:

Originally Posted by BGM

*sigh*

i get this so often, it is very close to developing into a chip on my shoulder

Safe to say of the few the dealers i go into now most of them dont make the same assumption anymore, Although to be fair most customers in my local Sytners are like tripple my age so its not surprising they look at me a bit oddly.

As long as your friendly though then most of them will make time for you, just get to know one or two people as a point of reference in the off chance that you get someone else that doesnt feel like being too helpful. There will always be one or two that look @ me & think i will be there to test pilot everything rather than actually own one.

Granted, If you get one like the guy i met in Sytner Solihull, voice your displeasure pretty vocally in his direction, i highly recommend it

BGM · 07-19-2010, 05:26 PM

Quote:

Originally Posted by grant1987

Granted, If you get one like the guy i met in Sytner Solihull, voice your displeasure pretty vocally in his direction, i highly recommend it

taking the piss out of poor sales staff is a favourite hobby of mine

Anneka @ Sytner · 07-20-2010, 06:08 AM

Quote:

Originally Posted by grant1987

Granted, If you get one like the guy i met in Sytner Solihull, voice your displeasure pretty vocally in his direction, i highly recommend it

I've done this before, unfortunately some people can be really great 99% of the time and then just let the whole team down with their lazy attitudes.

In future, if you ever want a me to arrange for one of my favourites to look after you personally please do let me know.

123Alp · 07-22-2010, 01:39 PM

Sytner Nottingham, bought a few cars from them over the years but the last couple of years the service has gone from austere to absolute friendliness, from the reception always a smile and special mention to James for Alpina sales, sadly leaving next week, brothers Mark & Simon & not forgetting Matt & newbie Roland, just perfect.

On a side note I managed 10% discount on mats for the car after a winge about the wonderful discount offered on this site.

Can't leave with out a mention to Deb, and Simon in reception always been well looked after.

Another dealer who we recently used was Stratstones Derby, got my good lady a 123D Auto, ex demo and beautifully presented, could not fault the deal, or the staff.

man33sh · 07-29-2010, 04:02 AM

My experience of a few dealerships when I bought my car recently:

Sytner Harold Wood (local dealer):
Great experience with sales (Justin Stanford), polite, knowledgable and helpful; eager to get me to test drive cars I was interested in. Unfortunatley did not have the car I wanted at the right price.
Service: Mixed feelings till now. £15 charge/day for courtesy car when car went to them for warranty work and the work was delayed. Satisfactory dealings with staff.

Stratstone Tyneside:
Had a great car (on paper) for considerably lower price than other places. Called them and the sales guy convinced me to drive all the way there (from London). Got there and the car was poorly presented

Sytner Solihull:
Sales person there was the rudest I have come across ever. His attitude was something along the lines of lets only bother talking if you are going to buy the car and he hadnt even bothered showing me the car at that point. Would not buy from them ever

.

Sytner Sutton Coldfield:
Reasonable experience with sales. Some pressure sales tactics but got a reasonable deal in the end.

Ham09 · 08-03-2010, 02:20 PM

Blue Bell Wilmslow:

Sales guy was helpful and let me test drive a Z4M when considering buying one last year.

Bowker BMW Preston:

Bought my car from there. Was helpful.

grant1987 · 08-04-2010, 04:37 PM

Quote:

Originally Posted by Anneka @ Sytner

I've done this before, unfortunately some people can be really great 99% of the time and then just let the whole team down with their lazy attitudes.

In future, if you ever want a me to arrange for one of my favourites to look after you personally please do let me know.

Thanks Anneka, Im sure hes isnt the face face of all Sytner dealerships, we dont one bad apple to spoil the bunch a bit.

Grant

BGM · 08-04-2010, 04:52 PM

grant1987

sytner sunningdale are one of the best service depts. i have ever dealt with

light years ahead of the surrounding dealers

sniffer · 08-06-2010, 07:45 PM

Big thanks and recommendation to Stephen James @ Sidcup / Ruxley.

Had dealings with them before and they have been a bit so / so.

Matt on the service desk is excellent as was my technician, Steve. Had a Dension Gateway 500 and they had problems programming the car when it was in for a load of other work.

Really pragmatic and helpful attitude towards the problem. . .unlike what I have experienced before.

Thanks guys.

Carjack · 08-17-2010, 12:51 PM

Park Lane BMW, good discount, friendly reception and sales staff, they don't look thro' you as though your something the cat's just brought in.

carl_d · 09-03-2010, 09:44 AM

Excellent service manager at Costwolds Cheltenham, best i've used.

Lydiamight · 09-06-2010, 11:58 AM

Cooper Sevenoaks----not a BMW showroom, Minis only, but it does have a servicing facility for BMWs.
Stephen in the service department did a really great job on my behalf when I had a problem with cracked rear wheels.
Fought hard against BMW on my behalf and delivered the goods. Able to fit the new wheels within just a few hours of hearing from .

wazzawgm · 09-08-2010, 03:02 PM

Got my 325D M Sport from Cooper BMW Tunbridge Wells

Have brought from them a few times now and other than the usual price hurdles they will offer a good price. Just get another 2 quotes first from other dealers. Why would you spend over £30K without getting 3-4 quotes first.

The finance is crap unless you shop around, then they will match.

06-24-2010, 11:07 AM	#266
E92K.C10 Brigadier General Drives: E92 320D M-Sport Highline Join Date: May 2010 Location: West Midlands Posts: 3,637 iTrader: (0) Garage List Oct 2009 E92 320D M ... [5.00]	hate them they never do a job right __________________ E92 320D M-Sport Highline 2009/10: Bluetooth, Sun Protection Glass, Heated Electric Seats, Black Dakota Leather, Brushed Aluminum Trim, PDC, 225M Alloys, Sapphire Black Metallic.

07-07-2010, 04:34 PM	#268
pjs Colonel Drives: S5 & C250cdi Join Date: Oct 2008 Location: NORTH Posts: 2,365 iTrader: (1) Garage List 2006 E92 335i SE [4.50]	Stratstone Doncaster This week, Bonnet repainted under warranty, 3 day job, very good customer service, decent courtesy car, quality job

07-17-2010, 05:01 AM	#272
grant1987 Detailing Dog Drives: E92 Coup Join Date: Jun 2010 Location: South East, UK Posts: 105 iTrader: (4)	Good all round mostly from the ones i've been to Scotthall pretty good, Coopers were very helpful as were Berry in Chiswick, Sytner High Wycombe Generally on the Whole were pretty good, Sales guys as a whole are ace, way more helpful than the service guys for sure. If i need something sorted, just go back to the guy who sold me the car - End result it gets done, quickly, no fuss. Service just seem to try and cook up reasons why it cant be done. Other than that pretty good. One very bad experince though Sytner Solihull - One of the rudest experiences in my life! Young cocky sales guy prooved very sarcastic and didnt even take me seriously, neither did the woman on reception. Clearly took one look at the way i was dressed and my age and immediatly made there own prejudicial judgement there and then before speaking to me - Not the way to sell cars I can safely say I will not recommend Sytner Solihull to anyone Last edited by grant1987; 07-19-2010 at 05:32 PM.

09-03-2010, 09:44 AM	#284
carl_d General Drives: E90 335i M-Sport N55 6SP Nov10 Join Date: May 2005 Location: UK Posts: 679 iTrader: (0)	Excellent service manager at Costwolds Cheltenham, best i've used. __________________ 2010 E90 335i M-Sport, 2005 E90 325i M-Sport, 2003 E60 520i, 2002 E46 330i Sport II, 2000 E46 325i Sport I, 1999 E46 318i, 1998 E46 323i SE, 1996 E36 323i SE, 1996 E34 518i, 1995 E36 320iA, 1994 E36 316i

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06-17-2010, 02:51 PM	#265
rup Private First Class Drives: Z4 - 23 Sdrive Join Date: Aug 2008 Location: London Posts: 171 iTrader: (0)	My experience.... Farnborough efficient but expensive. Park lane have great selection of used cars (as they owned by BMW themselves), and was cheapest for my 330d coupe. Have to pay to park though. Chigwell (actually Loughton) good service but real expensive.

06-30-2010, 09:26 AM	#267
kamion New Member Drives: E92 335i M Sport Join Date: Jun 2010 Location: Cambridge Posts: 22 iTrader: (0)	I bought my car from Barons Farnborough (Michael Sapsford). Good level of service. Had a minor window trim problem fixed at Carrs BMW Bury St Edmunds. They bodged the first attempt and snapped the plastic window trim piece, but express ordered in a replacement part for the next day and sorted it out.

07-09-2010, 03:52 AM	#270
Anneka @ Sytner Drives: - Join Date: Jan 2010 Location: - Posts: 834 iTrader: (0)	Sorry about these experiences, I would hope that the person involved wasn't intentionally trying to come across as arrogant. If you ever need anything please don't hesitate to PM me and I will be happy to have one of my team mates look after you. Best Regards!

07-22-2010, 01:39 PM	#277
123Alp New Member Drives: Alpina B3 & 123 5dr Auto Join Date: Jul 2010 Location: Nottingham Posts: 6 iTrader: (0)	Sytner Nottingham, bought a few cars from them over the years but the last couple of years the service has gone from austere to absolute friendliness, from the reception always a smile and special mention to James for Alpina sales, sadly leaving next week, brothers Mark & Simon & not forgetting Matt & newbie Roland, just perfect. On a side note I managed 10% discount on mats for the car after a winge about the wonderful discount offered on this site. Can't leave with out a mention to Deb, and Simon in reception always been well looked after. Another dealer who we recently used was Stratstones Derby, got my good lady a 123D Auto, ex demo and beautifully presented, could not fault the deal, or the staff.

07-29-2010, 04:02 AM	#278
man33sh Enlisted Member Drives: E92 330D Auto Join Date: May 2010 Location: London Posts: 49 iTrader: (0)	My experience of a few dealerships when I bought my car recently: Sytner Harold Wood (local dealer): Great experience with sales (Justin Stanford), polite, knowledgable and helpful; eager to get me to test drive cars I was interested in. Unfortunatley did not have the car I wanted at the right price. Service: Mixed feelings till now. £15 charge/day for courtesy car when car went to them for warranty work and the work was delayed. Satisfactory dealings with staff. Stratstone Tyneside: Had a great car (on paper) for considerably lower price than other places. Called them and the sales guy convinced me to drive all the way there (from London). Got there and the car was poorly presented Sytner Solihull: Sales person there was the rudest I have come across ever. His attitude was something along the lines of lets only bother talking if you are going to buy the car and he hadnt even bothered showing me the car at that point. Would not buy from them ever . Sytner Sutton Coldfield: Reasonable experience with sales. Some pressure sales tactics but got a reasonable deal in the end.

08-03-2010, 02:20 PM	#279
Ham09 Second Lieutenant Drives: A sh*t box Join Date: Nov 2009 Location: North West Posts: 273 iTrader: (0) Garage List 2006 335i [0.00]	Blue Bell Wilmslow: Sales guy was helpful and let me test drive a Z4M when considering buying one last year. Bowker BMW Preston: Bought my car from there. Was helpful.

08-04-2010, 04:52 PM	#281
BGM Colonel Drives: F21 118d M Sport Join Date: Oct 2009 Location: Farnborough, UK Posts: 2,273 iTrader: (0)	grant1987 sytner sunningdale are one of the best service depts. i have ever dealt with light years ahead of the surrounding dealers

08-06-2010, 07:45 PM	#282
sniffer Private First Class Drives: E92 335i Join Date: Mar 2010 Location: UK Posts: 117 iTrader: (1)	Big thanks and recommendation to Stephen James @ Sidcup / Ruxley. Had dealings with them before and they have been a bit so / so. Matt on the service desk is excellent as was my technician, Steve. Had a Dension Gateway 500 and they had problems programming the car when it was in for a load of other work. Really pragmatic and helpful attitude towards the problem. . .unlike what I have experienced before. Thanks guys.

08-17-2010, 12:51 PM	#283
Carjack Stormtrooper Drives: 320D M-Sport Estoril Blue II Join Date: Jul 2010 Location: London Posts: 387 iTrader: (0)	Park Lane BMW, good discount, friendly reception and sales staff, they don't look thro' you as though your something the cat's just brought in.

09-06-2010, 11:58 AM	#285
Lydiamight Enlisted Member Drives: E92 335D Motorsport Join Date: Oct 2006 Location: Kent UK Posts: 40 iTrader: (0)	Cooper Sevenoaks----not a BMW showroom, Minis only, but it does have a servicing facility for BMWs. Stephen in the service department did a really great job on my behalf when I had a problem with cracked rear wheels. Fought hard against BMW on my behalf and delivered the goods. Able to fit the new wheels within just a few hours of hearing from .

09-08-2010, 03:02 PM	#286
wazzawgm Enlisted Member Drives: E92 325D M Sport Coupe Join Date: Sep 2010 Location: kent Posts: 33 iTrader: (0)	Got my 325D M Sport from Cooper BMW Tunbridge Wells Have brought from them a few times now and other than the usual price hurdles they will offer a good price. Just get another 2 quotes first from other dealers. Why would you spend over £30K without getting 3-4 quotes first. The finance is crap unless you shop around, then they will match.