Should I trust the service? - BMW 3-Series (E90 E92) Forum

mv57 · 02-08-2011, 02:49 PM

My car went in Monday morning for a service and software update so it stayed in overnight. This evening I went to pick it up.

They were very hectic and looked understaffed.

After 20 mins was told that since the software update the battery warning could not be switched off and they needed to keep the car to do further checks as there now appears to be an issue with the battery.

Next I am told that the gear box needed replacing (37K miles) and was left standing to ponder the costs that could be involved. When i finally got wind back in my sail i told them about my extended warranty insurance. Very quickly after that I was told that it was a misunderstanding and only a fluid plug needed replacing on the gear box and that could be ordered and ready the next day.

call me paranoid... should I be worried at all or put it down to their miscommunication? I never saw a work sheet (job card) for the car.

Cheers

Chriztofor · 02-09-2011, 10:50 PM

^ Go with your gut, RUN FOREST RUN!!!!!!

mv57 · 02-10-2011, 04:07 AM

Haha. From this day on i will run. Everyone I have spoken to has said dodgy.

Gut is saying run. BMW dealers
Don't have a reputation for this sort of this do they? Would have expected it more from maybe independents. Hopefully that statement will not start a storm in a teacup.

Chriztofor · 02-10-2011, 07:38 AM

Quote:

Originally Posted by mv57

Haha. From this day on i will run. Everyone I have spoken to has said dodgy.

Gut is saying run. BMW dealers
Don't have a reputation for this sort of this do they? Would have expected it more from maybe independents. Hopefully that statement will not start a storm in a teacup.

US dealers suck. In my experience they throw new parts in it without properly diagnosing the situation, they are double to triple the price of an independent and they generally don't care. I actually caught a dealer TRYING to charge me $600 in parts/labor when they didn't do the work and just replaced 2 clamps (they gave me a full refund).

A good independent is hard to find, but when you do, you stay loyal to them. A friend of mine had a belt squeal on his Toyota. He took it to an independent and was expecting to pay for various parts, instead the independent told him "Oh it was making noise because the belt was loose, I just tightened the belt, it's fixed now, $25!" This guy also fixes BMWs, if I had a problem that stumps me guess where I am going.

Storm in a teacup, lol

hipnotic · 02-10-2011, 12:09 PM

hard to find honest mechanics nowadays

volkswackin · 02-12-2011, 08:45 AM

i think dealerships have a bad name...and that not all dealerships or personnel at dealerships are trying to screw people...ive seem more shitty work from indy shops than anywhere else.

02-08-2011, 02:49 PM	#1
mv57 First Lieutenant Drives: E92 Join Date: Feb 2011 Location: London Posts: 381 iTrader: (0)	Should I trust the service? My car went in Monday morning for a service and software update so it stayed in overnight. This evening I went to pick it up. They were very hectic and looked understaffed. After 20 mins was told that since the software update the battery warning could not be switched off and they needed to keep the car to do further checks as there now appears to be an issue with the battery. Next I am told that the gear box needed replacing (37K miles) and was left standing to ponder the costs that could be involved. When i finally got wind back in my sail i told them about my extended warranty insurance. Very quickly after that I was told that it was a misunderstanding and only a fluid plug needed replacing on the gear box and that could be ordered and ready the next day. call me paranoid... should I be worried at all or put it down to their miscommunication? I never saw a work sheet (job card) for the car. Cheers
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02-09-2011, 10:50 PM	#2
Chriztofor Colonel Drives: '06 325i Auto Join Date: Feb 2010 Location: Chicago Burbs Posts: 2,476 iTrader: (1)	^ Go with your gut, RUN FOREST RUN!!!!!! __________________ For most BMW problems start off by scanning your car with the BT Tool or Peake Research Tool. They contain the actual BMW codes as opposed to a generic OBII scanner. Pays for itself on the 1st scan. http://www.bavariantechnic.com/ OR http://www.peakeresearch.com/ (less expensive, but does not reset battery info)

02-10-2011, 04:07 AM	#3
mv57 First Lieutenant Drives: E92 Join Date: Feb 2011 Location: London Posts: 381 iTrader: (0)	Haha. From this day on i will run. Everyone I have spoken to has said dodgy. Gut is saying run. BMW dealers Don't have a reputation for this sort of this do they? Would have expected it more from maybe independents. Hopefully that statement will not start a storm in a teacup. __________________ E92 320d M Sport, titanium silver, auto, E9X Picture game / 5 MPH / double bhp / The Beatles zebra crossing / Gordon Ramsays restaurant / Michelin star /

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02-10-2011, 12:09 PM	#5
hipnotic Major General Drives: e92 335i Join Date: Oct 2007 Location: So. Cal Posts: 6,544 iTrader: (4) Garage List 2008 335i coupe [3.50]	hard to find honest mechanics nowadays

02-12-2011, 08:45 AM	#6
volkswackin Lieutenant Colonel Drives: too broke for a BMW Join Date: Jan 2008 Location: i get around.. Posts: 1,827 iTrader: (1)	i think dealerships have a bad name...and that not all dealerships or personnel at dealerships are trying to screw people...ive seem more shitty work from indy shops than anywhere else.