[Jason]

BIMMERPOST NEWS

BMWNA Announces Best Dealership Awards

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BMW of North America, LLC Announces Best Dealership Awards

* 18.02.2011
* Press Release

32 BMW dealers honored as Centers of Excellence

Woodcliff Lake, NJ – February 18, 2011… BMW of North America, LLC today announced its annual Center of Excellence honors, awarded to the top performing dealerships in the U.S. Thirty-two of the 338 BMW dealers nationwide achieved “2011 Center of Excellence” status based on high customer satisfaction, outstanding brand representation, operational excellence and profitability.

The BMW dealer network continues to invest in their sales and service facilities spending nearly $3 Billion in the past decade. Dealers recognize the benefits of continuously improving their business processes and focusing on delivering top-tier customer service to keep BMW one of the most successful brands in the U.S.

“The Center of Excellence program rewards the BMW Dealers who excel in their key business metrics,” said Peter Miles, Executive Vice President of Operations, BMW of North America, LLC. “This year’s 32 winners are the ultimate performers who represent the best of the BMW brand and we are proud to have them representing the brand.”

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Full List:

[Looper]

I had a sneaking suspicion that my dealer wouldnt be on the list and yes I was right!

[-=Hot|Ice=-]

None of those dealerships listed are in Maryland. :mad:

[Crazy Bimmer]

wow im shocked. Elmhurst seems to have the worst reputation among the locals here.

No idea how they made the list!

[bmrm396]

ya im glad i dont see any from san diego on there ... they certainly dont deserve it!

[RyanDe680]

Originally Posted by Crazy Bimmer

wow im shocked. Elmhurst seems to have the worst reputation among the locals here.

No idea how they made the list!

how much did they pay to be on it?

[mtechnik3]

Congrats to Hendrick! Made the list again.

[a burrito]

Crevier... #1? Really?

[Bmore335]

Daniels BMW in Allentown made the list?? I went there during College because my alignment was off, and they tried to convince me that I needed new struts after they did their "alignment" which was complete bs. I took my car to BMW of Towson, where my car was aligned properly without any issues.

[Xwahoo]

With the caveat that I have only a few encounters with them, I would concur with the listing of United in Gwinnett, Duluth, GA. My SA has been great. HPFP replacement and injectors too! They have treated me very well.

[E39hijinks]

Why am I shocked that Bob Smith BMW in Calabasas didn't make the list?

Just google that dealer name..

[b0bab0i]

THeres a dealership called Peter Pan BMW ?!?!?!?!

[M3roar]

So Glad Houstons not on that list. If my brother takes his 335i in for service one more time. I think he's gonna request his contract be terminated and they pay his downpayment back. It's had every issue in the freakin book. And some were still never really fixed.

[Malek@MRF]

Crevier BMW is a garbage dealership now and it wins an award?

They used to be good, but now?!?

[GOLFFRR]

we have won this award 9 times. Its actually really difficult to win. It has a lot of variables that go into winning it. Very prestiges award to win. Congrats to our fellow CA dealerships

[rjd598]

Originally Posted by Malekreza11

Crevier BMW is a garbage dealership now and it wins an award?

They used to be good, but now?!?

Really? I bought my m3 from them and it was a really good experience.

[SchlauCow]

Originally Posted by -=Hot|Ice=-

None of those dealerships listed are in Maryland. :mad:

I was looking for that too...

Though, if I had to rate BMW of Silver Spring, I'd rate it very low due to my first experience there. The people are nice, though.

[pmeloche]

WTF? The article talks about the "2011 Center of Excellence Awards" and that 32 out of the 338 BMW dealers have achieved that level and we get the list of dealerships that made it in 2010 and there is only 31 entries in that list.

Is this a typo or the wrong list has been submitted?

[GOLFFRR]

customer service use to be 80% of the award now it is only 10% of the vote for the award. Sales and profit in both parts and new cars is what it has become now. since we sell are cars and parts so cheap maybe thats why we didn't win it this year hahaha

[Mako]

Originally Posted by Crazy Bimmer

wow im shocked. Elmhurst seems to have the worst reputation among the locals here.

No idea how they made the list!

Profit margins! Probably should avoid all these dealers as they discount the least! Hahaha

[antzcrashing]

Originally Posted by GOLFFRR

customer service use to be 80% of the award now it is only 10% of the vote for the award. Sales and profit in both parts and new cars is what it has become now. since we sell are cars and parts so cheap maybe thats why we didn't win it this year hahaha

If customer service is 10%, then I don't care at all about this

[Diver]

Originally Posted by M3roar

So Glad Houstons not on that list. If my brother takes his 335i in for service one more time. I think he's gonna request his contract be terminated and they pay his downpayment back. It's had every issue in the freakin book. And some were still never really fixed.

Which dealer?