E90Post
 


 
BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > Regional Forums > UK > Goodwill from BMW UK?



Reply
 
Thread Tools Search this Thread
      04-12-2011, 11:34 AM   #1
SixDegrees
Lieutenant
 
SixDegrees's Avatar
 
Drives: M135i
Join Date: Sep 2008
Location: Scotland

Posts: 445
iTrader: (0)

Garage List
2011 Abarth 500  [0.00]
Goodwill from BMW UK?

So, I posted a in another thread about how my 320D MSport - 27k on the clock, just over 3 years old - suddenly died last Wed.

As the car is out of warranty I'm going to approach BMW, via dealer, to see if there is a chance of some 'goodwill' on their part given the cars low mileage and what has transpired now that the car has been seen by BMW

Well, turns out I have a water leak somewhere which has, over time, filled the battery well with water as there is a tide mark around the well/battery. This has meant a very damp compartment for the battery which coroded a cable and fried the ECU (DDE). So, I need approx 1800 - 2000* of parts and labour to fix.

Given the low mileage, full main dealer BMWSH and the fact that this issue would most definitely have started when the car was under warranty I think BMW are liable to rectify it.

Has anyone else approach BMW for goodwill towards costs and any advice?

Thanks

*
Full Diagnostic
Water ingress Test
New DDE + fitting + programming
New battery and cable + fitting and 'registering' with the car
Lots of labour and a big dollop of VAT!
And the 80 I paid for a flat-bed recovery to the dealer.
__________________
2014 [14] M135i, 3dr, MG, Auto, SP, CP, HS, HK and FBP
Recent Past.....
2011 [61] Abarth 500, Funk White, Leather, H&R
2007 [57] 320d M-Sport Touring
Pre 2007 - GT TDI 4MO, Mk4 R32, A3 TQ, A3T, Cupra R and on and on and on.....
SixDegrees is offline  
0
Reply With Quote
      04-12-2011, 11:43 AM   #2
edowen
Major
 
Drives: E90 320d Ed, 640d M, 5.0 TVR
Join Date: Nov 2008
Location: Uk

Posts: 1,018
iTrader: (0)

Worth a shot - what caused the leak - failed seal?

Previous loyalty and full BMW service history will help.

Did you buy it new? This will help too.
edowen is offline  
0
Reply With Quote
      04-12-2011, 11:51 AM   #3
Hotcoupe
Major General
 
Hotcoupe's Avatar
 
Drives: Don't know yet!
Join Date: Jul 2007
Location: UK

Posts: 6,105
iTrader: (2)

Garage List
Quote:
Originally Posted by SixDegrees View Post
Given the low mileage, full main dealer BMWSH and the fact that this issue would most definitely have started when the car was under warranty I think BMW are liable to rectify it.

Has anyone else approach BMW for goodwill towards costs and any advice?

Thanks
You have a very good case for a goodwill gesture from BMW.

What will help even more is if this has happened to other cars, is your problem a common one?

A lot will depend on how good a relationship you have with your dealer.
If he knows your likely to return on a regular basis for all your servicing work + buy the next car from him, the more he'll stick his neck out for you.
I'd prepare a reasoned speech (ranting will NOT get you anywhere) outlining why in your opinion a goodwill gesture is more than appropriate under your circumstances and see how the dealer responds,an approach from the dealer to BMW UK on your behalf will hold more water than an approach by you directly.

Good luck, the above worked for me on a BMW Mini
Hotcoupe is offline   United Kingdom
0
Reply With Quote
      04-12-2011, 01:02 PM   #4
SixDegrees
Lieutenant
 
SixDegrees's Avatar
 
Drives: M135i
Join Date: Sep 2008
Location: Scotland

Posts: 445
iTrader: (0)

Garage List
2011 Abarth 500  [0.00]
Quote:
Originally Posted by Hotcoupe View Post
You have a very good case for a goodwill gesture from BMW.

What will help even more is if this has happened to other cars, is your problem a common one?

A lot will depend on how good a relationship you have with your dealer.
If he knows your likely to return on a regular basis for all your servicing work + buy the next car from him, the more he'll stick his neck out for you.
I'd prepare a reasoned speech (ranting will NOT get you anywhere) outlining why in your opinion a goodwill gesture is more than appropriate under your circumstances and see how the dealer responds,an approach from the dealer to BMW UK on your behalf will hold more water than an approach by you directly.

Good luck, the above worked for me on a BMW Mini
No pun intended I guess )

Thanks for the advice. car was 10 month old when I bought it. 1st BMW and so don't really have a relationship with them. I usually take my car to Menzies in Stirling for servicing, etc but this is the new 'Luxury Car Village' at Newbridge in Edinburgh at their BMW dealership, as it was the closest and quickest for the pick-up.

I intend to go visit the dealership tomorrow and see how its going and get a final cost. I've already expressed my concerns about the low mileage/extent of the issue and so will raise it with them tomorrow and see what help they might be able to provide.

Oh, and yes full BMW service history, bought from main BMW dealers and 1st MOT back in OCT as well. Car has only ever seen BMW techs.
__________________
2014 [14] M135i, 3dr, MG, Auto, SP, CP, HS, HK and FBP
Recent Past.....
2011 [61] Abarth 500, Funk White, Leather, H&R
2007 [57] 320d M-Sport Touring
Pre 2007 - GT TDI 4MO, Mk4 R32, A3 TQ, A3T, Cupra R and on and on and on.....
SixDegrees is offline  
0
Reply With Quote
      04-12-2011, 02:27 PM   #5
G_M_S
Private First Class
 
Drives: E91 330D
Join Date: Nov 2010
Location: Scotland

Posts: 143
iTrader: (0)

Good luck, friend of mine managed to get Menzies to push through a good will claim for him (central locking antenna on an E61 - just 2 months out of warranty, failed because of a water leak) on the basis that they'd seen the car under warranty and obviously the problem started whilst the car was under warranty - took some pushing to get Menzies to make the call mind you..!
G_M_S is offline  
0
Reply With Quote
      04-14-2011, 08:34 AM   #6
Sir_Pigley
Captain
 
Sir_Pigley's Avatar
 
Drives: 525d M Sport
Join Date: Sep 2009
Location: Banbury

Posts: 843
iTrader: (0)

Garage List
Send a message via Skype™ to Sir_Pigley
I would think you'll have no problem getting a goodwill contribution. The fault has probably been there for a while and probably existed whilst within warranty.

Also the car is low miles and only just out of warranty.
Sir_Pigley is offline   United Kingdom
0
Reply With Quote
      04-14-2011, 10:03 AM   #7
davyk31
Brigadier General
 
Drives: Audi SQ5 & Golf GTD
Join Date: Sep 2009
Location: Northern Ireland

Posts: 4,429
iTrader: (0)

I wouldn't leave it all up to the dealer, by all means let them try first but if the result isn't as good as you expected then ring BMW UK yourself. YOu may also have to ask to speak to someone more senior in there but in my experince this has often helped to increase their offers of goodwill.
davyk31 is offline  
0
Reply With Quote
      04-14-2011, 02:29 PM   #8
Snooky
Major
 
Snooky's Avatar
 
Drives: Q5 S Line Plus; 208 Gti
Join Date: Nov 2007
Location: Livingston, Scotland

Posts: 1,165
iTrader: (0)

Sorry to hear this, neighbour. Hope you get a sensible outcome from BMW.
__________________
Still missing my E92 335i M Sport!
Snooky is offline   Scotland
0
Reply With Quote
      04-15-2011, 02:47 AM   #9
Kal
Second Lieutenant
 
Kal's Avatar
 
Drives: E92 335i M Sport
Join Date: Jun 2008
Location: South Manchester

Posts: 200
iTrader: (0)

Garage List
If the dealer doesnt help I would write a letter to BMW UK, they arent the best but with a bit of a fight usually try to help out.
Kal is offline  
0
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 03:25 AM.




e90post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST