DEPO Projector's from Umnitza

Shahaed · 03-30-2012, 05:43 PM

They are refusing to refund. I plan on talking to my lawyer Monday.

mpeng98 · 03-30-2012, 06:19 PM

Quote:

Originally Posted by Shahaed

They are refusing to refund. I plan on talking to my lawyer Monday.

I had the same problem with them, they suck...they should no longer in business

dwells · 03-30-2012, 06:24 PM

If you ordered with a credit card, chances are your credit card company can help you. Call them up, explain that you were sent a defective product and the seller is refusing to cooperate and you'd like to stop payment.

wmb0000 · 03-30-2012, 08:57 PM

Seriously they refuse a refund for a defective product? Did they offer an exchange or anything? They can't expect to sell defective product for over $600 and not do anything about it. I would report them to BBB (Better Business Bureau).

I really do not get these vendors. It seem the more business they get the more their quality of the product drop. How do one operate a business anyway. Really stupid !!!

Shahaed · 03-31-2012, 12:23 AM

Yes, I also plan on informing the BBB. Yeah, essentially they scammed me out of $600.

BOBKUR · 04-23-2012, 06:03 AM

I also got screwed by umnitza. I went to pickup light's and should have known that i was going to have a problem. Lights not ready when promised,assembly area was a disaster.Not a professional operation at all.When i got the lights home the following day i opened boxes to find that the covers for the H2 bulb's were not installed are setup up for wiring to pass thru, both projector assemblies were loose, turn signal sockets were missing, and slim ballast that were provided were used and rated at 55 watts with 35 watt H2 bulb's. Umnitza states that they have no responsibility since i picked them up. Stay clear of this SCAM OPERATION>

dwells · 04-23-2012, 02:42 PM

Once again, when ordering from a retailer you aren't familiar with, use a credit card. Amex offers very, very good buyer protection and the other major companies would likely still side with you in a situation with this. You call your credit card company, explain you were ripped off by an uncooperative company and would like to stop payment, your CC company contacts the retailer and attempts to resolve the issue diplomatically, then they get back to you with either the problem solved, a refund issued from the retailer, or payment stopped and your statement credited.

nyczbmw · 04-23-2012, 03:24 PM

Quote:

Originally Posted by rollinstone157

the FX r retrofit from Umnitza is terrible because
1, the company that does the retrofitting for them is bad.
2. they used old knock off fx r projectors, not the good ones that TheRetrofitSource sells.

don't do retrofits through Umnitza, go through ONEighty or LightWerkz or any other reputable business. see TRS website for a list.

hey rollinstone, I live by ONEighty and I see the job they did on your bimmer.. can you give me some info on the job and what you did to your headlights? PM me please

GL OP with the mod!

rollinstone157 · 04-23-2012, 07:05 PM

Quote:

Originally Posted by nyczbmw

hey rollinstone, I live by ONEighty and I see the job they did on your bimmer.. can you give me some info on the job and what you did to your headlights? PM me please

GL OP with the mod!

Ah...well, they haven't done anything on my bimmer (yet!), but I think I know whose you're talking about...but I'll send you a PM with as much info as I can, and a link to whose Bimmer had the ONEighty treatment!

mapleridge · 04-23-2012, 10:10 PM

Quote:

Originally Posted by nyczbmw

hey rollinstone, I live by ONEighty and I see the job they did on your bimmer.. can you give me some info on the job and what you did to your headlights? PM me please

GL OP with the mod!

The shop owner is on the forum. X-vert or the like. He is very nice and there work is some of the best I have ever seen. I would give their shop a call. It is pricey but excellent.

ImInHell · 08-25-2014, 05:07 PM

Bumping for my horrible Umnitza review and experience in 2014 SAME SHITTY DEPOS, SAME SHITTY HEADLIGHTS, SAME SHITTY ANGEL EYES as OP, a year later and nothing changed.

Luckily I photographed each and every problem since I got the headlights and up until today so every claim will be backed up by a matched photo, also all of the emails I exchanged with Umnitza and Matt (over 200) are backed up, saved and screenshots will be posted if needed.

My ordeal begun in October of 2013 when I ordered complete set of front headlights for my BMW E90 LCI, I ordered two front headlights "E90 Projectors" with "Orion V4 120 LED Version" angel eyes and "FX-R retrofit 35W Xenon" Bixenon.

In this post I will number the events that I have had with the headlights and with Umnitza representatives and Matt in a chronological order, for the biggest and most severe problems you can jump to #3 and continue to #4:

1) In October of 2013 i ordered and received the headlights from Umnitza, as soon as I opened the package I noticed a odd piece of something fumbling inside my passenger side headlight, emailed umnitza about it to find out that it’s an UGLY "Piece of glue that got loose", after many attempts pulling it out umnitza emailed me the next solution:
"the next option would be to put the
headlight in an oven that's heated up to 215 degrees Fahrenheit, so that
will allow you to take out the lens from the headlight, letting you reach
and take out the glue piece that is stuck in there."
I haven’t got the headlights and I already need to freaking stuck them in the oven and open them while I have no mechanical knowledge what so ever.
Eventually I managed to pull out this piece after a lot of effort but only because I managed to get it loose from the side it was stuck on, otherwise I would have had to open the headlights myself.

2) Because installing the headlights grounds the car for a whole day it took me about 3 weeks to find time for the installation, I ordered my mechanic to my house to get them installed, as I got back to the the car I saw error lights on the main dash indicating that the two front headlights are faulty, I talked about this issue with umnitza prior to installing the headlights and here is a quote I got when I asked if I should expect any errors after install: "We have had no reports on errors for the 2008-2011, only 2006-7", my E90 is 2010 and guess what, It got errors, CC-ID 131 and CC-ID 132.

When I saw that the problems are mounting up I wanted Paypal buyer protection to be at my side so I decided to open a case for the transaction just in case any more problems are found and things won't work out with Umnitza, unfortunately 45 days had passed so I could only notify them I have a problem with the transaction but I was not eligible for their full protection.

3) OK, This is probably the biggest problem with Umnitza headlights that makes them totally unusable, the headlights are not 100% sealed for rain & car wash.

So as soon as I got my car back from the shop, saw all the errors and stuff I moved on and decided to wash the car in my garage, it was a sunny hot day and all I did was hose washing the outside of the car, no soap, no sprinkles, nothing.
5 minutes after I finish washing the car and letting in dry in the sun I see the passenger side headlight has fogginess and drops of water inside it.

I emailed umnitza right away about this and in the meanwhile opened the rear blubs caps and fanned it with cool air with an hair drier to evaporate the water from within the headlight.
I got an email back from umnitza saying
"The issue is something that happens only 1 or 2 times first and then it goes away. Please leave the car in the sun and it will go away."
Ok so ive done that, waited till it's gone, washed the car again and now not only do I have water drops inside my headlight but I notice that my headlight became A FREAKING AQUARIUM it accumulated like 3 inch of water inside it, so im looking at the connection of the black plastic and the transparent lens and I find out there is a gap in between them where a seal should be.

Now for umnitza comment to this I must dedicate a full paragraph:

"Let me explain a couple of things so you understand that it’s not entirely a defect.
We build headlights with the glue they have. When we open them, the glue gets a little separated and it’s warmed up. When we close them, the same thing happens. We do this in California where temperatures vary between 15-30 degrees Celsius.

Then we package them up sealed and ship them. They get put onto a truck, it gets shipped to the airport, and then the plane ships it to you. During the flight, the plane is at 35000ft elevation, where temperatures in the cargo area can reach -50 Celsius. Then of course when it reaches your country, the temperature is once again 20-39 Celsius.
So you can see that sometimes the seal gets hard in the cold, then soft in the warm and can develop microscopic bubbles. Putting a small bead of silicon around the edges of the lip will usually help settle this without any issues"

Do you get it? Umnitzas claiming that their headlights might not be sealed properly if they ship it via air, ISNT THAT CRAZY?

At that instant im rushing my mechanic back to take out the faulty headlight off while umnitzas telling me" The situation where you see the slight gap *MAY* be contributing, but the only way to know this is to put some black silicon in that area and run the car for a period of time to see if it solves the problem".
The mechanic got the headlight off (requiring a removal of the whole front bumper) and when it was out and angled it was literally pouring out water.
I am testing the gap and sees that water runs through it with no sealing what so ever.
So im listening to umnitzas technical support and not only do I silicone the gap but I silicone the whole headlight head to toe wherever there are joints and let it harden for a day.
Now im having the mechanic putting it back together so I can finally drive my vehicle, he finishes, we are washing the car again, hose only, to find out that AGAIN that there is condensation and water filling the headlight.
At that point im thinking "wait a minute, you are all bothered with that headlight but what about the other one? You haven’t looked at it" all sure its perfectly fine im looking inside the OTHER headlight to find out that although it does not have any condensation on the lens itself it is filled with 2 inch of water inside it.

Astonished I decide to make an experiment, I tape two toilet paper pieces to the inside of both blub caps of both headlights, close them and wash the car with only a hose, dries everything up, open the caps to find out the papers soaked with water, meaning there is a huge leak in the headlights (I made a video of the whole procedure and I will post it if needed).

Seeing the results Im ordering the mechanic yet again to remove both headlights asap, once they are out I examine them closely to find out that both of them have half an inch gap between the headlight unit and the caps that cover the bulbs.

Now those caps have sealing rubber on them because they should seal the headlights in that area only that mine do not seal what so ever and they are completely useless letting TONS of water pour in.

That problem is not in a single headlight but in both headlights, what does than say about umnitza products quality and quality inspection? 2 out of 2 faulty headlights, and even more so with the SAME problem?

At this point after glue pieces, error lights, three different leaking unsealed areas on both headlights, grounded car and an unpaid bill for all the mechanic work and without paypal buyers protection I demand a full refund of my money (for the headlights only nothing else) umnitza completely ignores me and address the back caps issue:
"All you need to do is put a larger seal on that spot, it’s very very easy."
So I continue trying to fix this horror and asking how to seal it and umnitza unbelievable response is: "Try just a small bit of silicon in that area." With that solution the rear caps that are supposed to be removable becomes unusable and there is no way to change bulbs if needed.

In my desperation I went online and posted anonymously about a "condensation problem in headlight" with no mention of umnitza or anything else that might indicate the brand of the headlights, I let umnitza know about this topic and what was their response? Straight up THREAT:

"If you feel you want to post something online, you are of course fully able to, just like we are also fully able to discontinue support. Everyone has free will

"

Can you believe it? umnitza is latterly saying – keep the post up and we will stop support you.

Seeing nothing is working out with umnitza I took both headlights to an expert in my living area to have them properly sealed.

ok so now I will stop to summarize all of the events financially wise until that point:

1) Bringing a mechanic to disassemble and reassemble the headlights numerous times (each disassembly requires a removal of the whole front bumper as well) – 550$.
3) After both headlights were out again I sealed the left one with silicone as well just In case anything happens.
4) To seal the rear covers correctly I gave the headlights to and headlights expert in my area to add the extra gasket and he charged me 50$ for the work and materials.
5) The whole process took two weeks and my car had been jammed in the garage since the 22th of November, in that time I had to use taxis as my transportation, that cost me another 550$.
6) This process had consumed so much from my time in that two weeks and that cannot even be calculated.
Total sum of money spent: 1150$ in repairs only, not including headlight initial cost.

At that point I was jammed from both sides, I did not have paypal buyer protection so I had to deal a compensation with Matt Grintsaig the owner of Umnitza.
After all of this ordeal he offers me two choices, 300$ compensation (with over 2000$ in expenses until that point [incl` headlights]) or send them my headlights for repair (meaning having my car grounded for at least a month).
After declining his offer he did not budge until the final offer was 355$ refund + 1 year warranty take it or leave it.
With nothing else to do and ton of money wasted I decided to take this refund stay with crippled headlights, lose what ill lose and learn the lesson from this horror vendor.

The end NOT.

4) So now in August 2014, less than a year since I received the headlights I park my car at home, locks it and what do I see?

The freaking angel eyes ring in the driver side headlight just popped out and its loose inside the headlight.
With little hopes I contact matt via email with photos of this horror, what's his solution?:
"If you would like us to fix them, They are covered under a 1 year warranty but you would be responsible for shipping." – yeah, shipping, modest thing of around 400$.
Now I have the mechanic take off the headlight once again and I decide that this time I will try and fix this terror-light myself so I baked it open in the oven, and what do I find out once its opened? The plastic clip that should hold it to place is just broken.

I don’t care anymore, I just glued the angel eyes ring back to its place and at this point I do not even seek to talk to Matt or anyone from umnitza.
I only plan to try and fix those lights and get rid of my E90 and leave this whole horror story behind me.
At this point im -2500$~ and counting.

I post this even though I got threats from Matt warning me not to post anything bad about his company:
"There are many protections that vendors have – legal lawsuits, credit agency reporting where we can damage a person’s credit almost permanently, public reporting on various online vendor sites that can ruin a person’s reputation as well. Buyers aren’t the only ones that have resources. We are all people here, there is no need to go into this. It wastes everyone’s time." – yeah, and what about WHOLE DAYS I wasted because of those faulty products of his?

I have two last things to say:
1) from my own experience I would strongly avoid buying Umnitza products, the products I received were broken and of very low quality.

2) To my own personal view the customer service of umnitza is completely horrible.

Please spread this post, Thank you.

marketmaster · 08-25-2014, 05:34 PM

I ALWAYS use new sealing glue when I do a retrofit. They should not have used the same. Replacing it with KOITO BUTYL RUBBER GLUE. Like this: http://www.ebay.com/itm/like/111431072508?lpid=82. Never had a problem, ever.

mikex25 · 08-25-2014, 07:33 PM

Do a charge back if they don't give you a refund.

BOBKUR · 08-25-2014, 08:04 PM

BUYER BEWARE. I posted in April 2012 that MATT was a crook. Research goes along way.

dwells · 08-26-2014, 02:32 PM

Quote:

Originally Posted by ImInHell

I post this even though I got threats from Matt warning me not to post anything bad about his company:
"There are many protections that vendors have – legal lawsuits, credit agency reporting where we can damage a person’s credit almost permanently, public reporting on various online vendor sites that can ruin a person’s reputation as well. Buyers aren’t the only ones that have resources. We are all people here, there is no need to go into this. It wastes everyone’s time." – yeah, and what about WHOLE DAYS I wasted because of those faulty products of his?

I have two last things to say:
1) from my own experience I would strongly avoid buying Umnitza products, the products I received were broken and of very low quality.

2) To my own personal view the customer service of umnitza is completely horrible.

Please spread this post, Thank you.

Please, please, please take the evidence you have to consumer protection agencies at both the state and federal levels. You have email evidence of the owner of a company blackmailing you with a threat to file a fraudulent credit agency claim against you. We're entering the level of possible criminal behavior, not just a civil issue.

Additionally, please contact the major credit bureaus (Equifax, Experian, Transunion) and get in contact with someone higher up to discuss the threat that was made regarding fraudulent credit agency claims. I'm sure they would be very interested to hear this, and would investigate Umnitza accordingly.

I know at this point you just want to be done with things, but think of how many other people have probably been in your shoes. You have very powerful email evidence there, use it for the good of others, or maybe even yourself in a civil suit.

Good luck, and please keep us posted.

shutterbug67 · 01-11-2015, 10:04 PM

Don't mean to bring up an old thread, however I was getting ready to purchase some DEPO headlights on ebay from fishcake or the other vendor which is few bucks cheaper... I just wonder if this problem has been solved or is the DEPO stuff crap? Thanks for any help or advice out there

d-lauds1345 · 02-12-2015, 02:38 PM

Wow, I was about to order but decided to do some research. Glad I did not waste my time and money with Umnitza.

bsm.e92 · 02-12-2015, 05:31 PM

Quote:

Originally Posted by shutterbug67

Don't mean to bring up an old thread, however I was getting ready to purchase some DEPO headlights on ebay from fishcake or the other vendor which is few bucks cheaper... I just wonder if this problem has been solved or is the DEPO stuff crap? Thanks for any help or advice out there

DEPO headlights are perfectly fine
It is Umnitza's customization work on the DEPO headlights that's NOT

They are two different companies

03-30-2012, 05:43 PM	#23
Shahaed Second Lieutenant 21 Rep 268 Posts Drives: BMW E90 Join Date: Mar 2011 Location: Iowa iTrader: (0)	They are refusing to refund. I plan on talking to my lawyer Monday.
	Appreciate 0 Quote

03-30-2012, 06:24 PM	#25
dwells ಠ_ಠ 74 Rep 1,539 Posts Drives: Monaco Blue 335i coupe Join Date: Nov 2010 Location: New England iTrader: (6)	If you ordered with a credit card, chances are your credit card company can help you. Call them up, explain that you were sent a defective product and the seller is refusing to cooperate and you'd like to stop payment. __________________ \| 335i coupe \| Monaco Blue \| JB4 G5 ISO \| Style 313M \| Huper 40% tint \| Aero lip \| CSL trunk spoiler \| M3 sideskirts \| Paint-matched grilles \| Painted reflectors \| GP Thunder II angel eyes \| Smoked LED sidemarkers \| Self-coded \|
	Appreciate 0 Quote

03-30-2012, 08:57 PM	#26
wmb0000 Private First Class 16 Rep 138 Posts Drives: 2008 E93 328I Join Date: Sep 2010 Location: Boston iTrader: (1)	Seriously they refuse a refund for a defective product? Did they offer an exchange or anything? They can't expect to sell defective product for over $600 and not do anything about it. I would report them to BBB (Better Business Bureau). I really do not get these vendors. It seem the more business they get the more their quality of the product drop. How do one operate a business anyway. Really stupid !!!
	Appreciate 0 Quote

03-31-2012, 12:23 AM	#27
Shahaed Second Lieutenant 21 Rep 268 Posts Drives: BMW E90 Join Date: Mar 2011 Location: Iowa iTrader: (0)	Yes, I also plan on informing the BBB. Yeah, essentially they scammed me out of $600.
	Appreciate 0 Quote

04-23-2012, 06:03 AM	#28
BOBKUR Major 20 Rep 1,361 Posts Drives: 2008 E 90 Join Date: Mar 2012 Location: CALIFORNIA iTrader: (2)	I also got screwed by umnitza. I went to pickup light's and should have known that i was going to have a problem. Lights not ready when promised,assembly area was a disaster.Not a professional operation at all.When i got the lights home the following day i opened boxes to find that the covers for the H2 bulb's were not installed are setup up for wiring to pass thru, both projector assemblies were loose, turn signal sockets were missing, and slim ballast that were provided were used and rated at 55 watts with 35 watt H2 bulb's. Umnitza states that they have no responsibility since i picked them up. Stay clear of this SCAM OPERATION>
	Appreciate 0 Quote

04-23-2012, 02:42 PM	#29
dwells ಠ_ಠ 74 Rep 1,539 Posts Drives: Monaco Blue 335i coupe Join Date: Nov 2010 Location: New England iTrader: (6)	Once again, when ordering from a retailer you aren't familiar with, use a credit card. Amex offers very, very good buyer protection and the other major companies would likely still side with you in a situation with this. You call your credit card company, explain you were ripped off by an uncooperative company and would like to stop payment, your CC company contacts the retailer and attempts to resolve the issue diplomatically, then they get back to you with either the problem solved, a refund issued from the retailer, or payment stopped and your statement credited. __________________ \| 335i coupe \| Monaco Blue \| JB4 G5 ISO \| Style 313M \| Huper 40% tint \| Aero lip \| CSL trunk spoiler \| M3 sideskirts \| Paint-matched grilles \| Painted reflectors \| GP Thunder II angel eyes \| Smoked LED sidemarkers \| Self-coded \|
	Appreciate 0 Quote

08-25-2014, 05:07 PM	#33
ImInHell New Member 1 Rep 6 Posts Drives: E90 Join Date: Aug 2014 Location: MT iTrader: (0)	Bumping for my horrible Umnitza review and experience in 2014 SAME SHITTY DEPOS, SAME SHITTY HEADLIGHTS, SAME SHITTY ANGEL EYES as OP, a year later and nothing changed. Luckily I photographed each and every problem since I got the headlights and up until today so every claim will be backed up by a matched photo, also all of the emails I exchanged with Umnitza and Matt (over 200) are backed up, saved and screenshots will be posted if needed. My ordeal begun in October of 2013 when I ordered complete set of front headlights for my BMW E90 LCI, I ordered two front headlights "E90 Projectors" with "Orion V4 120 LED Version" angel eyes and "FX-R retrofit 35W Xenon" Bixenon. In this post I will number the events that I have had with the headlights and with Umnitza representatives and Matt in a chronological order, for the biggest and most severe problems you can jump to #3 and continue to #4: 1) In October of 2013 i ordered and received the headlights from Umnitza, as soon as I opened the package I noticed a odd piece of something fumbling inside my passenger side headlight, emailed umnitza about it to find out that it’s an UGLY "Piece of glue that got loose", after many attempts pulling it out umnitza emailed me the next solution: "the next option would be to put the headlight in an oven that's heated up to 215 degrees Fahrenheit, so that will allow you to take out the lens from the headlight, letting you reach and take out the glue piece that is stuck in there." I haven’t got the headlights and I already need to freaking stuck them in the oven and open them while I have no mechanical knowledge what so ever. Eventually I managed to pull out this piece after a lot of effort but only because I managed to get it loose from the side it was stuck on, otherwise I would have had to open the headlights myself. 2) Because installing the headlights grounds the car for a whole day it took me about 3 weeks to find time for the installation, I ordered my mechanic to my house to get them installed, as I got back to the the car I saw error lights on the main dash indicating that the two front headlights are faulty, I talked about this issue with umnitza prior to installing the headlights and here is a quote I got when I asked if I should expect any errors after install: "We have had no reports on errors for the 2008-2011, only 2006-7", my E90 is 2010 and guess what, It got errors, CC-ID 131 and CC-ID 132. When I saw that the problems are mounting up I wanted Paypal buyer protection to be at my side so I decided to open a case for the transaction just in case any more problems are found and things won't work out with Umnitza, unfortunately 45 days had passed so I could only notify them I have a problem with the transaction but I was not eligible for their full protection. 3) OK, This is probably the biggest problem with Umnitza headlights that makes them totally unusable, the headlights are not 100% sealed for rain & car wash. So as soon as I got my car back from the shop, saw all the errors and stuff I moved on and decided to wash the car in my garage, it was a sunny hot day and all I did was hose washing the outside of the car, no soap, no sprinkles, nothing. 5 minutes after I finish washing the car and letting in dry in the sun I see the passenger side headlight has fogginess and drops of water inside it. I emailed umnitza right away about this and in the meanwhile opened the rear blubs caps and fanned it with cool air with an hair drier to evaporate the water from within the headlight. I got an email back from umnitza saying "The issue is something that happens only 1 or 2 times first and then it goes away. Please leave the car in the sun and it will go away." Ok so ive done that, waited till it's gone, washed the car again and now not only do I have water drops inside my headlight but I notice that my headlight became A FREAKING AQUARIUM it accumulated like 3 inch of water inside it, so im looking at the connection of the black plastic and the transparent lens and I find out there is a gap in between them where a seal should be. Now for umnitza comment to this I must dedicate a full paragraph: "Let me explain a couple of things so you understand that it’s not entirely a defect. We build headlights with the glue they have. When we open them, the glue gets a little separated and it’s warmed up. When we close them, the same thing happens. We do this in California where temperatures vary between 15-30 degrees Celsius. Then we package them up sealed and ship them. They get put onto a truck, it gets shipped to the airport, and then the plane ships it to you. During the flight, the plane is at 35000ft elevation, where temperatures in the cargo area can reach -50 Celsius. Then of course when it reaches your country, the temperature is once again 20-39 Celsius. So you can see that sometimes the seal gets hard in the cold, then soft in the warm and can develop microscopic bubbles. Putting a small bead of silicon around the edges of the lip will usually help settle this without any issues" Do you get it? Umnitzas claiming that their headlights might not be sealed properly if they ship it via air, ISNT THAT CRAZY? At that instant im rushing my mechanic back to take out the faulty headlight off while umnitzas telling me" The situation where you see the slight gap MAY be contributing, but the only way to know this is to put some black silicon in that area and run the car for a period of time to see if it solves the problem". The mechanic got the headlight off (requiring a removal of the whole front bumper) and when it was out and angled it was literally pouring out water. I am testing the gap and sees that water runs through it with no sealing what so ever. So im listening to umnitzas technical support and not only do I silicone the gap but I silicone the whole headlight head to toe wherever there are joints and let it harden for a day. Now im having the mechanic putting it back together so I can finally drive my vehicle, he finishes, we are washing the car again, hose only, to find out that AGAIN that there is condensation and water filling the headlight. At that point im thinking "wait a minute, you are all bothered with that headlight but what about the other one? You haven’t looked at it" all sure its perfectly fine im looking inside the OTHER headlight to find out that although it does not have any condensation on the lens itself it is filled with 2 inch of water inside it. Astonished I decide to make an experiment, I tape two toilet paper pieces to the inside of both blub caps of both headlights, close them and wash the car with only a hose, dries everything up, open the caps to find out the papers soaked with water, meaning there is a huge leak in the headlights (I made a video of the whole procedure and I will post it if needed). Seeing the results Im ordering the mechanic yet again to remove both headlights asap, once they are out I examine them closely to find out that both of them have half an inch gap between the headlight unit and the caps that cover the bulbs. Now those caps have sealing rubber on them because they should seal the headlights in that area only that mine do not seal what so ever and they are completely useless letting TONS of water pour in. That problem is not in a single headlight but in both headlights, what does than say about umnitza products quality and quality inspection? 2 out of 2 faulty headlights, and even more so with the SAME problem? At this point after glue pieces, error lights, three different leaking unsealed areas on both headlights, grounded car and an unpaid bill for all the mechanic work and without paypal buyers protection I demand a full refund of my money (for the headlights only nothing else) umnitza completely ignores me and address the back caps issue: "All you need to do is put a larger seal on that spot, it’s very very easy." So I continue trying to fix this horror and asking how to seal it and umnitza unbelievable response is: "Try just a small bit of silicon in that area." With that solution the rear caps that are supposed to be removable becomes unusable and there is no way to change bulbs if needed. In my desperation I went online and posted anonymously about a "condensation problem in headlight" with no mention of umnitza or anything else that might indicate the brand of the headlights, I let umnitza know about this topic and what was their response? Straight up THREAT: "If you feel you want to post something online, you are of course fully able to, just like we are also fully able to discontinue support. Everyone has free will " Can you believe it? umnitza is latterly saying – keep the post up and we will stop support you. Seeing nothing is working out with umnitza I took both headlights to an expert in my living area to have them properly sealed. ok so now I will stop to summarize all of the events financially wise until that point: 1) Bringing a mechanic to disassemble and reassemble the headlights numerous times (each disassembly requires a removal of the whole front bumper as well) – 550$. 3) After both headlights were out again I sealed the left one with silicone as well just In case anything happens. 4) To seal the rear covers correctly I gave the headlights to and headlights expert in my area to add the extra gasket and he charged me 50$ for the work and materials. 5) The whole process took two weeks and my car had been jammed in the garage since the 22th of November, in that time I had to use taxis as my transportation, that cost me another 550$. 6) This process had consumed so much from my time in that two weeks and that cannot even be calculated. Total sum of money spent: 1150$ in repairs only, not including headlight initial cost. At that point I was jammed from both sides, I did not have paypal buyer protection so I had to deal a compensation with Matt Grintsaig the owner of Umnitza. After all of this ordeal he offers me two choices, 300$ compensation (with over 2000$ in expenses until that point [incl` headlights]) or send them my headlights for repair (meaning having my car grounded for at least a month). After declining his offer he did not budge until the final offer was 355$ refund + 1 year warranty take it or leave it. With nothing else to do and ton of money wasted I decided to take this refund stay with crippled headlights, lose what ill lose and learn the lesson from this horror vendor. The end NOT. 4) So now in August 2014, less than a year since I received the headlights I park my car at home, locks it and what do I see? The freaking angel eyes ring in the driver side headlight just popped out and its loose inside the headlight. With little hopes I contact matt via email with photos of this horror, what's his solution?: "If you would like us to fix them, They are covered under a 1 year warranty but you would be responsible for shipping." – yeah, shipping, modest thing of around 400$. Now I have the mechanic take off the headlight once again and I decide that this time I will try and fix this terror-light myself so I baked it open in the oven, and what do I find out once its opened? The plastic clip that should hold it to place is just broken. I don’t care anymore, I just glued the angel eyes ring back to its place and at this point I do not even seek to talk to Matt or anyone from umnitza. I only plan to try and fix those lights and get rid of my E90 and leave this whole horror story behind me. At this point im -2500$~ and counting. I post this even though I got threats from Matt warning me not to post anything bad about his company: "There are many protections that vendors have – legal lawsuits, credit agency reporting where we can damage a person’s credit almost permanently, public reporting on various online vendor sites that can ruin a person’s reputation as well. Buyers aren’t the only ones that have resources. We are all people here, there is no need to go into this. It wastes everyone’s time." – yeah, and what about WHOLE DAYS I wasted because of those faulty products of his? I have two last things to say: 1) from my own experience I would strongly avoid buying Umnitza products, the products I received were broken and of very low quality. 2) To my own personal view the customer service of umnitza is completely horrible. Please spread this post, Thank you.
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08-25-2014, 05:34 PM	#34
marketmaster First Lieutenant 35 Rep 311 Posts Drives: 2007 BMW 335 Join Date: Mar 2014 Location: United States-TX iTrader: (2)	I ALWAYS use new sealing glue when I do a retrofit. They should not have used the same. Replacing it with KOITO BUTYL RUBBER GLUE. Like this: http://www.ebay.com/itm/like/111431072508?lpid=82. Never had a problem, ever.
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08-25-2014, 07:33 PM	#35
mikex25 Major 397 Rep 1,204 Posts Drives: Grey thing Join Date: Apr 2007 Location: San Jose iTrader: (4)	Do a charge back if they don't give you a refund.
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08-25-2014, 08:04 PM	#36
BOBKUR Major 20 Rep 1,361 Posts Drives: 2008 E 90 Join Date: Mar 2012 Location: CALIFORNIA iTrader: (2)	BUYER BEWARE. I posted in April 2012 that MATT was a crook. Research goes along way.
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01-11-2015, 10:04 PM	#38
shutterbug67 Private 9 Rep 80 Posts Drives: BMW E90 335i sport Join Date: Dec 2014 Location: Georgia iTrader: (0)	Don't mean to bring up an old thread, however I was getting ready to purchase some DEPO headlights on ebay from fishcake or the other vendor which is few bucks cheaper... I just wonder if this problem has been solved or is the DEPO stuff crap? Thanks for any help or advice out there
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02-12-2015, 02:38 PM	#39
d-lauds1345 328xi SGM 3 Rep 92 Posts Drives: '07 328xi Join Date: Sep 2014 Location: Twin Cities iTrader: (0)	Wow, I was about to order but decided to do some research. Glad I did not waste my time and money with Umnitza.
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