Problems With Jlevi.com

Mguy2008 · 09-25-2008, 11:01 PM

Ive ordered form Jlevi streetworks before for my bimmers and most recently for my E55. Never had a problem until now. I ordered a few things and recieved all of it except my vorsteiner CF rear diffuser. Its been 2 months now and no diffuser. Every time i called or emailed them they kept telling me i was gonna get a tracking number and it was gonna ship anyday. Now they are not even returning my emails or phone calls. Does anyone know what the problem is with them if there is one? I dont know what to do? Any advice!

Im just shocked because I thought they were a solid company

simp0man · 09-25-2008, 11:28 PM

Sorry to hear, GL on the product.

mwarsh1 · 09-26-2008, 12:02 AM

They Are Very Good Over There I Had A Ddamaged Littel Item, They Got A New One In The Mail That Day, They Are Honest Sellers!

Fast And Reliable.

e92phreak · 09-26-2008, 12:05 AM

Quote:

Originally Posted by mwarsh1

They Are Very Good Over There I Had A Ddamaged Littel Item, They Got A New One In The Mail That Day, They Are Honest Sellers!

Fast And Reliable.

dang... that was a tough read...

MuchMoore · 09-26-2008, 12:15 AM

I know that Vors makes every item to order, be patient.

bsamoul · 09-26-2008, 12:22 AM

PM them?

shane335i · 09-26-2008, 12:41 AM

yeah - probably better to PM them before posting this type of thing.

skim7x · 09-26-2008, 12:47 AM

Quote:

Originally Posted by shane335i

yeah - probably better to PM them before posting this type of thing.

Well, he's waited 2 months... that's pretty unacceptable in my book... 2 months is a looooooooooooooooot of time...

That being said, I have only had great experiences with JLevi... i'm sure they are working on it and it's an honest problem/mistake...

iheartsole · 09-26-2008, 01:18 AM

i have ordered from jlevisw numerous times. always fast shipping. & great customer service.

maybe its just a mistake. one of them should be replying on here anytime.

SoCali E36 · 09-26-2008, 05:59 AM

Quote:

Originally Posted by e92phreak

dang... that was a tough read...

LOL! tell me about it.

blakjack23 · 09-26-2008, 10:39 AM

My advice....put this in the Vendors comment section

Alpine · 09-26-2008, 12:11 PM

Quote:

Originally Posted by iheartsole

i have ordered from jlevisw numerous times. always fast shipping. & great customer service.

maybe its just a mistake. one of them should be replying on here anytime.

+1 They really are reliable sellers. I'm sure when they see this it'll be cleared up in no time. Best of luck to you!

Mguy2008 · 09-26-2008, 02:51 PM

Finally talked to Nick from Jlevi. As usual he handled it professionally. He emailed me a tracking number just now and it was shipped. Should be here by early next week. Hopefully it shows up and we move on.

This is the service I remember from other orders. I just got worried when it started to get around to 2 months and no answers.

Nick thanks for the call

SV Concepts · 09-26-2008, 04:38 PM

Thank you all for your support and kind words. Your support and encouragement is what keeps us hard at work to serve each and every one of you!

I apologize that your diffuser took so long! It was not an item that we stock or order regularly, so there was no way to expedite the process unfortunately, and Nick has informed me that it had to be re-made.

Glad everything got worked out and again, I greatly apologize for the delay - I wish we could have done something to better serve you this time around!
JL

SV Concepts III · 09-26-2008, 04:59 PM

Antonio,

Happy we could help out. Again, Vorsteiner did have to reproduce the diffuser because the first one did not come out to their standards but yours is on its way and should be there on the 1st. I sincerely apologize for any delay but I certainly would not want you to receive a defective diffuser so I am glad Vorsteiner's QC is so strict, even if it delays the order.

san~man · 09-26-2008, 05:25 PM

Quote:

Originally Posted by mwarsh1

They Are Very Good Over There I Had A Ddamaged Littel Item, They Got A New One In The Mail That Day, They Are Honest Sellers!

Fast And Reliable.

Are you even old enough to drive?

AV9 · 09-27-2008, 01:30 AM

ya vorsteiner takes forever, i waited like around 2 months for my trunk to come in...

Kev · 09-27-2008, 05:03 AM

Vorsteiner is better than Hamann but still it's a long freaking wait. I waited for 2 months for my V35 hood pre-order as well.

09-25-2008, 11:01 PM	#1
Mguy2008 New Member 4 Rep 9 Posts Drives: E39 M5 Join Date: Mar 2008 Location: CT iTrader: (0)	Problems With Jlevi.com Ive ordered form Jlevi streetworks before for my bimmers and most recently for my E55. Never had a problem until now. I ordered a few things and recieved all of it except my vorsteiner CF rear diffuser. Its been 2 months now and no diffuser. Every time i called or emailed them they kept telling me i was gonna get a tracking number and it was gonna ship anyday. Now they are not even returning my emails or phone calls. Does anyone know what the problem is with them if there is one? I dont know what to do? Any advice! Im just shocked because I thought they were a solid company
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09-25-2008, 11:28 PM	#2
simp0man Not looking 2 SPEED, just looking GOOD 45 Rep 2,516 Posts Drives: 07 328i Join Date: Apr 2007 Location: Stockton, Ca iTrader: (1) Garage List 2007 328i [0.00]	Sorry to hear, GL on the product. __________________
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09-26-2008, 12:02 AM	#3
mwarsh1 Second Lieutenant 33 Rep 291 Posts Drives: 335i sedan Join Date: Jul 2008 Location: roslyn ny iTrader: (1)	They Are Very Good Over There I Had A Ddamaged Littel Item, They Got A New One In The Mail That Day, They Are Honest Sellers! Fast And Reliable.
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09-26-2008, 12:15 AM	#5
MuchMoore Colonel 82 Rep 2,325 Posts Drives: 08 E90 335i Join Date: Jul 2008 Location: CenFla iTrader: (28)	I know that Vors makes every item to order, be patient. __________________ \| Andrew \| M Technik \| BMW Performance \| BBS \| Forge \| V1 \| LUX \| Bilstein \| Precision-Sport \|
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09-26-2008, 12:22 AM	#6
bsamoul Major General 165 Rep 7,433 Posts Drives: E90 325i Join Date: Feb 2007 Location: Walnut Creek, California iTrader: (2)	PM them? __________________ -Brian 2X 2006 BMW 325i [Electric Red & Mystic Blue] \| ZPP \| V1 \| Rear Fogs \| M3 Lip Spoiler \| EAS RemoteKey \| BMS Powerbox \| Projector90 Headlights w/ LED AE \| LED plate lights \| OEM Blacklines http://www.tech-shine.com
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09-26-2008, 12:41 AM	#7
shane335i Second Lieutenant 6 Rep 207 Posts Drives: 2016 BMW M4 Join Date: Sep 2008 Location: Woodside, CA iTrader: (0)	yeah - probably better to PM them before posting this type of thing.
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09-26-2008, 01:18 AM	#9
iheartsole Brigadier General 85 Rep 4,929 Posts Drives: 08 335i coupe Join Date: Apr 2007 Location: San Diego iTrader: (2)	i have ordered from jlevisw numerous times. always fast shipping. & great customer service. maybe its just a mistake. one of them should be replying on here anytime.
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09-26-2008, 10:39 AM	#11
blakjack23 Major 33 Rep 1,074 Posts Drives: like a bat out of hell Join Date: Feb 2008 Location: Minneapolis, MN iTrader: (3) Garage List '06 325i [0.00]	My advice....put this in the Vendors comment section __________________ '06 325i - AT (bite me!) - Jet Black - Black leatherette - Aluminum Trim - Blacklines - 189's - M3 Spoiler
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09-26-2008, 02:51 PM	#13
Mguy2008 New Member 4 Rep 9 Posts Drives: E39 M5 Join Date: Mar 2008 Location: CT iTrader: (0)	Finally talked to Nick from Jlevi. As usual he handled it professionally. He emailed me a tracking number just now and it was shipped. Should be here by early next week. Hopefully it shows up and we move on. This is the service I remember from other orders. I just got worried when it started to get around to 2 months and no answers. Nick thanks for the call
	Appreciate 0 Quote

09-26-2008, 04:38 PM	#14
SV Concepts 361 Rep 5,859 Posts Drives: Vorsteiner E60 M5 Join Date: Mar 2006 Location: 1460 White Oaks Rd. Suite F. Campbell, CA 95008 iTrader: (10)	Thank you all for your support and kind words. Your support and encouragement is what keeps us hard at work to serve each and every one of you! I apologize that your diffuser took so long! It was not an item that we stock or order regularly, so there was no way to expedite the process unfortunately, and Nick has informed me that it had to be re-made. Glad everything got worked out and again, I greatly apologize for the delay - I wish we could have done something to better serve you this time around! JL Last edited by SV Concepts; 09-26-2008 at 05:01 PM..
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09-26-2008, 04:59 PM	#15
SV Concepts III Lieutenant General 375 Rep 17,017 Posts Drives: BMW Duh Join Date: Apr 2005 Location: Santa Clara iTrader: (13)	Antonio, Happy we could help out. Again, Vorsteiner did have to reproduce the diffuser because the first one did not come out to their standards but yours is on its way and should be there on the 1st. I sincerely apologize for any delay but I certainly would not want you to receive a defective diffuser so I am glad Vorsteiner's QC is so strict, even if it delays the order.
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09-27-2008, 01:30 AM	#17
AV9 Brigadier General 137 Rep 4,314 Posts Drives: 2009 e92 m3 Join Date: Jun 2008 Location: OC/SD iTrader: (7)	ya vorsteiner takes forever, i waited like around 2 months for my trunk to come in...
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09-27-2008, 05:03 AM	#18
Kev Critical Care Anesthesiologist 481 Rep 8,828 Posts Drives: SMB F83 Join Date: Aug 2006 Location: Seattle, WA iTrader: (24) Garage List 2009 Porsche 911 Ca ... [9.50]	Vorsteiner is better than Hamann but still it's a long freaking wait. I waited for 2 months for my V35 hood pre-order as well. __________________ kev { divinum est sedate dolorem } "your friendly neighborhood critical care anesthesiologist"
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