Computer help

Oli · 06-10-2010, 01:36 PM

When turning off my HP computer earlier, it did 15 updates then turned itself off. When I turned it back on, it had a black screen with a load of White writing, scrolling away. Then did nothing. Now I turn it on you can hear it doing things but the screen is blank.

Any ideas how to reset it??

dxb335d · 06-10-2010, 01:40 PM

Mine did a similar thing. Needed a computer dude to sort it.

Oli · 06-10-2010, 01:41 PM

I've rung my computer man, didn't answer - what do I pay him for ........

dxb335d · 06-10-2010, 01:42 PM

LLOL. Leave an answerphone message.

When you get hold of him bet he just says ''Bring it in''

Computer dudes eh. Do ya nut.

Oli · 06-10-2010, 01:44 PM

Done that!!!! And he comes to me, when he answers. He's good though, I've used him for approx 10 years.

dxb335d · 06-10-2010, 01:45 PM

Yeah ours used to come to us too. Got fed up with him in the end and his excuses for years. Useless cANT.

Boyd1963 · 06-10-2010, 02:12 PM

The fact that the screen is blank is a very bad sign. (Unless you have accidently pulled the monitor lead out or is it a laptop)

Does no writing at all appear when you restart it?

Have you tried holding the power button down for 10 seconds to make sure that it does a proper restart rather than just going into standby?

You could try inserting your Windows CD into the CD drive to see if it tries to boot from it.

themetz · 06-10-2010, 02:22 PM

as you restart - keep tapping F8 and try to force a SAFE MODE start. hopefully you can start in safe mode and then roll back to a previous state.

rsmallwo · 06-10-2010, 02:22 PM

Sounds like Windows has either corrupted a key file as part of its updates and the white text was trying to tell you what was corrupt/not working.

It might have just been the disk needing a scan running on it and the text was it just running, you've interputed this and now it refuses to go any further.

Try and boot the PC and keep pressing F8 every 1 second. If you can get to a menu that allows safe mode then select that and try and run a scandisk as soon as its booted up.

However the fact your saying the screens gone blank and nothing is displayed is pretty bad, even the bios should load if your disk is corrupt. Might be time to take the case off and start unplugging components in the PC until it eventually gives you something(you won't get much but at least bios screen), then get that part replaced.

If you PC is making beeping noises when it boots then try and find on the internet for your PC what these beeps translate into. think 3 beeps is memory fault, 7 beeps is motherboard/CPU 1 or 2 beeps no display adapter. Thats a rough estimate not definitive.

Good Luck

willhollin · 06-10-2010, 02:39 PM

Sounds like you have been looking at some "alternative" sites Oli.

Oli · 06-10-2010, 02:39 PM

Thanks for help, it's a laptop by the way, tried all the above, and nothing works. Dropping it to my computer man first thing.....

joakym · 06-10-2010, 03:24 PM

turn it on holding down the f8 key see if you can get it to boot into "safe" mode".

CHG · 06-10-2010, 04:32 PM

Buy a Mac

quattrogmbh · 06-10-2010, 04:41 PM

can you tell us what some of the text says?

quattrogmbh · 06-10-2010, 04:43 PM

switch it on normally, then press and hold the power button for 5secs or more. This will reset the power management. Then power it on normally and see if it goes back to the white writing?

Does it give any different beeps to normal?

Shadow · 06-10-2010, 05:23 PM

Did the scrolling text look like this?

If so, that was it booting in safe mode. I'd be reaching for a rescue disk with Recovery Console or similar on if it did and then never booted again.

Bomber · 06-11-2010, 02:25 AM

Make sure there is no external harddrive on memory device plugged in as that can sometime cause it not to boot afyter update.

NathanJT · 06-11-2010, 03:58 AM

Quote:

Originally Posted by Bomber

Make sure there is no external harddrive on memory device plugged in as that can sometime cause it not to boot afyter update.

+1

MOST of these problems are caused by people leaving USB memory sticks plugged in and the BIOS being configured to boot form them.

Then again, it's not the first time I've seen windows update hose a machine!

- Paul - · 06-11-2010, 05:00 AM

Graphics card seated correctly? Does the fan on it spin?
Does it display the post/bios before going black?

Presuming you have a desktop with graphics card.

You may have installed some new graphics drivers and the resolution may be wrong for your monitor. As already asked - does safe mode work?

Edit - laptop - ignore top bit.

Oli · 06-11-2010, 11:01 AM

All sorted, apparently I'd interupted it during a windows update - what a numpty!!!!

Boyd1963 · 06-11-2010, 11:12 AM

Quote:

Originally Posted by Oli

All sorted, apparently I'd interupted it during a windows update - what a numpty!!!!

Windows updates are a PITA!

06-10-2010, 01:36 PM	#1
Oli Campervan man 94 Rep 2,667 Posts Drives: RS3 and VW Kombi Join Date: Mar 2007 Location: here, there, everywhere...... iTrader: (1)	Computer help When turning off my HP computer earlier, it did 15 updates then turned itself off. When I turned it back on, it had a black screen with a load of White writing, scrolling away. Then did nothing. Now I turn it on you can hear it doing things but the screen is blank. Any ideas how to reset it?? __________________ www.bmvs-camperhire.co.uk Genuine VW T5 California Rental
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06-10-2010, 01:40 PM	#2
dxb335d The Tarmac Terrorist 942 Rep 29,345 Posts Drives: 997.2 GT3 Join Date: Mar 2007 Location: ''Fandango Towers'' iTrader: (3) Garage List 2010 Porsche 997.2 GT3 [9.50] 2003 BMW E46 M3 [6.00] 2007 BMW E92 335D [5.50]	Mine did a similar thing. Needed a computer dude to sort it. __________________ 997.2 GT3
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06-10-2010, 01:41 PM	#3
Oli Campervan man 94 Rep 2,667 Posts Drives: RS3 and VW Kombi Join Date: Mar 2007 Location: here, there, everywhere...... iTrader: (1)	I've rung my computer man, didn't answer - what do I pay him for ........ __________________ www.bmvs-camperhire.co.uk Genuine VW T5 California Rental
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06-10-2010, 01:42 PM	#4
dxb335d The Tarmac Terrorist 942 Rep 29,345 Posts Drives: 997.2 GT3 Join Date: Mar 2007 Location: ''Fandango Towers'' iTrader: (3) Garage List 2010 Porsche 997.2 GT3 [9.50] 2003 BMW E46 M3 [6.00] 2007 BMW E92 335D [5.50]	LLOL. Leave an answerphone message. When you get hold of him bet he just says ''Bring it in'' Computer dudes eh. Do ya nut. __________________ 997.2 GT3
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06-10-2010, 01:44 PM	#5
Oli Campervan man 94 Rep 2,667 Posts Drives: RS3 and VW Kombi Join Date: Mar 2007 Location: here, there, everywhere...... iTrader: (1)	Done that!!!! And he comes to me, when he answers. He's good though, I've used him for approx 10 years. __________________ www.bmvs-camperhire.co.uk Genuine VW T5 California Rental
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06-10-2010, 01:45 PM	#6
dxb335d The Tarmac Terrorist 942 Rep 29,345 Posts Drives: 997.2 GT3 Join Date: Mar 2007 Location: ''Fandango Towers'' iTrader: (3) Garage List 2010 Porsche 997.2 GT3 [9.50] 2003 BMW E46 M3 [6.00] 2007 BMW E92 335D [5.50]	Yeah ours used to come to us too. Got fed up with him in the end and his excuses for years. Useless cANT. __________________ 997.2 GT3
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06-10-2010, 02:12 PM	#7
Boyd1963 Major 30 Rep 1,301 Posts Drives: 2011 320d e92 Join Date: Sep 2009 Location: Bournemouth iTrader: (0) Garage List Sep 2011 E92 [0.00]	The fact that the screen is blank is a very bad sign. (Unless you have accidently pulled the monitor lead out or is it a laptop) Does no writing at all appear when you restart it? Have you tried holding the power button down for 10 seconds to make sure that it does a proper restart rather than just going into standby? You could try inserting your Windows CD into the CD drive to see if it tries to boot from it.
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06-10-2010, 02:22 PM	#8
themetz smokin' kipper 39 Rep 1,467 Posts Drives: Audi RS5 Join Date: Feb 2009 Location: UK iTrader: (2)	as you restart - keep tapping F8 and try to force a SAFE MODE start. hopefully you can start in safe mode and then roll back to a previous state. __________________ Current Audi RS5. Previously enjoyed E92 335i M Sport; E92 M3; E92 335i M Sport; E46 330ci M Sport
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06-10-2010, 02:22 PM	#9
rsmallwo Captain 40 Rep 939 Posts Drives: Z4 35i Join Date: Jan 2010 Location: Hull iTrader: (0)	Sounds like Windows has either corrupted a key file as part of its updates and the white text was trying to tell you what was corrupt/not working. It might have just been the disk needing a scan running on it and the text was it just running, you've interputed this and now it refuses to go any further. Try and boot the PC and keep pressing F8 every 1 second. If you can get to a menu that allows safe mode then select that and try and run a scandisk as soon as its booted up. However the fact your saying the screens gone blank and nothing is displayed is pretty bad, even the bios should load if your disk is corrupt. Might be time to take the case off and start unplugging components in the PC until it eventually gives you something(you won't get much but at least bios screen), then get that part replaced. If you PC is making beeping noises when it boots then try and find on the internet for your PC what these beeps translate into. think 3 beeps is memory fault, 7 beeps is motherboard/CPU 1 or 2 beeps no display adapter. Thats a rough estimate not definitive. Good Luck
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06-10-2010, 02:39 PM	#10
willhollin Major General 268 Rep 9,915 Posts Drives: VW T5 Join Date: Apr 2008 Location: Worcestershire iTrader: (1) Garage List 2007 BMW E92 330d SE [10.00] 2010 Transporter T5 ... [0.00]	Sounds like you have been looking at some "alternative" sites Oli. __________________
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06-10-2010, 03:24 PM	#12
joakym Enlisted Member 1 Rep 36 Posts Drives: 2009 M3 E90 Join Date: Jul 2008 Location: Boulder iTrader: (0)	turn it on holding down the f8 key see if you can get it to boot into "safe" mode".
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06-10-2010, 04:32 PM	#13
CHG Lieutenant 22 Rep 530 Posts Drives: A Variety of 4 Wheeled Things Join Date: Apr 2010 Location: Around the UK iTrader: (0)	Buy a Mac
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06-10-2010, 04:41 PM	#14
quattrogmbh Captain 23 Rep 635 Posts Drives: BMW Join Date: Apr 2007 Location: Location iTrader: (0)	can you tell us what some of the text says?
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06-10-2010, 04:43 PM	#15
quattrogmbh Captain 23 Rep 635 Posts Drives: BMW Join Date: Apr 2007 Location: Location iTrader: (0)	switch it on normally, then press and hold the power button for 5secs or more. This will reset the power management. Then power it on normally and see if it goes back to the white writing? Does it give any different beeps to normal?
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06-10-2010, 05:23 PM	#16
Shadow Private First Class 2 Rep 127 Posts Drives: E90 Join Date: Apr 2009 Location: Edinburgh iTrader: (0)	Did the scrolling text look like this? If so, that was it booting in safe mode. I'd be reaching for a rescue disk with Recovery Console or similar on if it did and then never booted again.
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06-11-2010, 02:25 AM	#17
Bomber Second Lieutenant 11 Rep 299 Posts Drives: F15 2015 X5 40D M Sport Join Date: Mar 2010 Location: Essex iTrader: (1) Garage List 2014 BMW X5 F15 40D [0.00]	Make sure there is no external harddrive on memory device plugged in as that can sometime cause it not to boot afyter update.
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06-11-2010, 05:00 AM	#19
- Paul - Major General 689 Rep 7,308 Posts Drives: see above. Join Date: Apr 2005 Location: Yorkshire, UK iTrader: (5) Garage List 2005 320D SE [10.00] 2005 645 [9.00]	Graphics card seated correctly? Does the fan on it spin? Does it display the post/bios before going black? Presuming you have a desktop with graphics card. You may have installed some new graphics drivers and the resolution may be wrong for your monitor. As already asked - does safe mode work? Edit - laptop - ignore top bit. __________________ My Photos
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06-11-2010, 11:01 AM	#20
Oli Campervan man 94 Rep 2,667 Posts Drives: RS3 and VW Kombi Join Date: Mar 2007 Location: here, there, everywhere...... iTrader: (1)	All sorted, apparently I'd interupted it during a windows update - what a numpty!!!! __________________ www.bmvs-camperhire.co.uk Genuine VW T5 California Rental
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