Poor Experience w USPS & Tischer

GreenThree · 02-16-2011, 11:30 AM

Ordered my ZHP shift knob from Tischer. The USPS screwed up big time. First they delivered the package to New Hampshire instead of Boston, and then the package automatically was returned to Tischer for some reason.

Once Tischer confirmed receipt I asked them to please overnight me the package (at the post office expense). They did not. And responded by saying this was USPS bad, and it was not their problem.

For any one of my customers I would have taken the extra step to overnight it to them. I diddnt even have to pay for overnight! But Tischer did not. When I emailed them to confirm cancellation of my order, they did not reply.

I was shocked because all the reviews for Tischer seem to be excellent.

I will have my shift knob from another vendor shortly.

hipnotic · 02-16-2011, 11:36 AM

sorry to hear.

Blindrage606 · 02-16-2011, 12:50 PM

Not once had a problem with getbmwparts.com/Ticher.

Shazmonkee · 02-16-2011, 01:33 PM

First, this should probably be in the vendor review section of the forum. Second, I'm sorry to hear that you had issues with USPS. Honestly, I don't think you should expect Tischer to eat the shipping cost of overnighting a product to you when it was at USPS' fault. I do think Tischer should have responded to your order cancellation but I wouldn't be surprised if they already shipped it out to you again after you contacted them about the shipping issue.

You said it yourself USPS screwed up big time, not Tischer. I never had an issue with Tischer once, so I continue to purchase from them. Even if they do screw up, I'd probably give them the benefit of the doubt

just4kickz · 02-16-2011, 02:53 PM

had a problem with them before too, but it wasn't that big of a deal...just a longer wait. the shipping address on the box had the wrong zipcode one time and another time it went to the wrong apartment. but whatever could be worse.

wholloway2 · 02-16-2011, 04:04 PM

bummer... they are usually top notch.

Brey335i · 02-16-2011, 05:30 PM

that was usps...

detailinguy99 · 02-16-2011, 05:40 PM

Doesn't sound like a big of a deal. Was it that urgent enough that you would have to wait a little longer for a shift knob? Plus you said it yourself that it wasn't even their fault. If you had to have it so badly why not go to the local dealership and pay a premium price? They seem to have unbelievable service on this forum. I would give them another chance.

335iMIAMI · 02-16-2011, 06:12 PM

I've also had problems with extended waits , I don't know what's up with them.

ryan970 · 02-16-2011, 06:15 PM

yea usps was supposed to ship my GPT but i never got them. glad they were only cheapies

GreenThree · 02-16-2011, 10:01 PM

Quote:

Originally Posted by Shazmonkee

First, this should probably be in the vendor review section of the forum. Second, I'm sorry to hear that you had issues with USPS. Honestly, I don't think you should expect Tischer to eat the shipping cost of overnighting a product to you when it was at USPS' fault. I do think Tischer should have responded to your order cancellation but I wouldn't be surprised if they already shipped it out to you again after you contacted them about the shipping issue.

You said it yourself USPS screwed up big time, not Tischer. I never had an issue with Tischer once, so I continue to purchase from them. Even if they do screw up, I'd probably give them the benefit of the doubt

Thanks for your reply, but you didn't read the post. I would never expect Tischer to eat the overnight price. USPS offered to pick up the cost of overnight before the package was returned to Tischer. Not sure why they weren't willing to do it. Pretty small step to make a customer happy. I would have gladly done it for one of my customers. USPS was at fault. But it was Tischer that ignored the chance to turn a shipping partners mistake into an excellent customer experience. (And then they were unresponsive)

Why would I want to do business with someone like that?
Worse things could happen. I'm just ranting / letting people know how my experience was.

skinrock · 02-16-2011, 10:06 PM

Quote:

Originally Posted by GreenThree

USPS offered to pick up the cost of overnight before the package was returned to Tischer. Not sure why they weren't willing to do it.

How do you know that? You even said you don't know why USPS automatically sent it back to Tischer.

Marcumac · 02-16-2011, 10:48 PM

Evan and Jason that run getbmwparts are stand up guys, I've heard them say in the past (not just making excuses) that the issue sometimes lies within their shipping department. Obviously that may have some adverse effects on their reputation as a whole, but at its core they are a great company in my experience.

cstmx_ryder · 02-16-2011, 10:58 PM

Nowhere in your post did you mention that USPS offered to overnight it for free.....you sounded like you expected Tischer to overnight it and when they didn't, you flipped out and cancelled the order that would probably have been on its way to you in a few days.....

It's really not a big deal, it's just a shift knob, a ZHP one at that.....

Not trying to be a d1ck but you kinda sound like a customer who expects things to be done your way when they don't comply, you flip out and cancel the order? Really?

Guess you had to have them the next day huh? Lol

Quote:

Originally Posted by GreenThree

Ordered my ZHP shift knob from Tischer. The USPS screwed up big time. First they delivered the package to New Hampshire instead of Boston, and then the package automatically was returned to Tischer for some reason.

Once Tischer confirmed receipt I asked them to please overnight me the package (at the post office expense). They did not. And responded by saying this was USPS bad, and it was not their problem.

For any one of my customers I would have taken the extra step to overnight it to them. I diddnt even have to pay for overnight! But Tischer did not. When I emailed them to confirm cancellation of my order, they did not reply.

I was shocked because all the reviews for Tischer seem to be excellent.

I will have my shift knob from another vendor shortly.

GreenThree · 02-17-2011, 06:37 AM

Quote:

Originally Posted by skinrock

How do you know that? You even said you don't know why USPS automatically sent it back to Tischer.

Neither could they explain why that was done! I spoke with a manager at my local post office. That's how I know

sleepergm · 02-17-2011, 06:41 AM

Sorry to hear that ... I am still waiting for a package - hope USPS did not screw this one up too.

GreenThree · 02-17-2011, 06:55 AM

Quote:

Originally Posted by cstmx_ryder

Nowhere in your post did you mention that USPS offered to overnight it for free.....you sounded like you expected Tischer to overnight it and when they didn't, you flipped out and cancelled the order that would probably have been on its way to you in a few days.....

It's really not a big deal, it's just a shift knob, a ZHP one at that.....

Not trying to be a d1ck but you kinda sound like a customer who expects things to be done your way when they don't comply, you flip out and cancel the order? Really?

Guess you had to have them the next day huh? Lol

Your right. Oh wait a minute. No your not. My first post clearly states the USPS would overnight at THEIR EXPENSE. I would not hav had it in a few days. The package was lost in the mail for a few days. A process that should have taken 4-5 days did not. When Tischer received the package back, it had been two weeks since it was shipped out to me. I was done waiting.

Maybe you are a customer who is used to paying for things and not receiving them. I am not.

Guys, the vendor could have very easily turned this around at USPS expense. I was just surprised at the way they handled it. Just my opinion. The other part of this post adresses the USPS. I don't want others to get screwed over by the post office in cases like this.

Thanks for reading

GreenThree · 02-17-2011, 07:00 AM

Quote:

Originally Posted by sleepergm

Sorry to hear that ... I am still waiting for a package - hope USPS did not screw this one up too.

I hope the best for you!

txusa03 · 02-17-2011, 08:19 AM

Quote:

Originally Posted by Marcumac

Evan and Jason that run getbmwparts are stand up guys, I've heard them say in the past (not just making excuses) that the issue sometimes lies within their shipping department. Obviously that may have some adverse effects on their reputation as a whole, but at its core they are a great company in my experience.

+1

Hope things work out for OP.

WWONG · 02-17-2011, 11:54 AM

I thought they only shipped by UPS. Anywho, I spent a couple hundred from them and they've been great to me so far. GLW trolls, OP

axztx · 02-17-2011, 12:36 PM

I've ordered things from Tischer numerous times. Never had a problem other than they sent me the wrong item one time and quickly corrected it and sent the right part the next day. PMing Evan on here is the best way to contact them.

Marcumac · 02-17-2011, 11:55 PM

They sent the wrong order to my buddy last year, he ended up getting an oil change kit by mistake, can't remember what part he ordered, maybe headlight lenses or something rather, but they told him to just keep the kit and not worry about it...not a bad deal if you ask me.

02-16-2011, 11:30 AM	#1
GreenThree Colonel 210 Rep 2,110 Posts Drives: 2011 e90 Join Date: Mar 2008 Location: Boston, MA iTrader: (0)	Poor Experience w USPS & Tischer Ordered my ZHP shift knob from Tischer. The USPS screwed up big time. First they delivered the package to New Hampshire instead of Boston, and then the package automatically was returned to Tischer for some reason. Once Tischer confirmed receipt I asked them to please overnight me the package (at the post office expense). They did not. And responded by saying this was USPS bad, and it was not their problem. For any one of my customers I would have taken the extra step to overnight it to them. I diddnt even have to pay for overnight! But Tischer did not. When I emailed them to confirm cancellation of my order, they did not reply. I was shocked because all the reviews for Tischer seem to be excellent. I will have my shift knob from another vendor shortly. __________________ 2015 335xi \| Mineral Grey Metallic \| Black Dakota Leather \| NAV \| SportLine \| ZPP \| ZDA \| ZCW \| Munich Build Retired: 2008, 2011, 2013 328xi
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02-16-2011, 11:36 AM	#2
hipnotic Major General 149 Rep 6,604 Posts Drives: e92 335i Join Date: Oct 2007 Location: So. Cal iTrader: (7) Garage List 2008 335i coupe [7.00]	sorry to hear.
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02-16-2011, 12:50 PM	#3
Blindrage606 PC Enthusiast//Overclock.net 2 Rep 163 Posts Drives: e92 328i,2007 Join Date: Jul 2010 Location: Texas iTrader: (0)	Not once had a problem with getbmwparts.com/Ticher. __________________ 2007 e92 328i - 6MT/ iDrive/ Jet Black/ BlackLthr/ Style 197/ M3 Spoiler/ Intake scoops Charcoal Delete/ BMW Prfmce Interior/ GPT 7500k's/ Black Grills/ Hardwired Radar / Mtec LED /Refector Delete /30%Tint/18mmRear/ WthrTech
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02-16-2011, 01:33 PM	#4
Shazmonkee 110 Rep 2,455 Posts Drives: BMW E92 Join Date: Feb 2007 Location: United States iTrader: (11) Garage List 2007 BMW 328i E92 C ... [0.00]	First, this should probably be in the vendor review section of the forum. Second, I'm sorry to hear that you had issues with USPS. Honestly, I don't think you should expect Tischer to eat the shipping cost of overnighting a product to you when it was at USPS' fault. I do think Tischer should have responded to your order cancellation but I wouldn't be surprised if they already shipped it out to you again after you contacted them about the shipping issue. You said it yourself USPS screwed up big time, not Tischer. I never had an issue with Tischer once, so I continue to purchase from them. Even if they do screw up, I'd probably give them the benefit of the doubt
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02-16-2011, 02:53 PM	#5
just4kickz boku no namae ha... 336 Rep 11,025 Posts Drives: 2006 BS 330i Join Date: Feb 2006 Location: S. Bay Area, CA + Newark, NJ + ChiCity + True Blue iTrader: (11) Garage List 2006 E90 330i [0.00]	had a problem with them before too, but it wasn't that big of a deal...just a longer wait. the shipping address on the box had the wrong zipcode one time and another time it went to the wrong apartment. but whatever could be worse. __________________ looking for a PreLCI Black Sapphire e90 front bumper without license plate holes "Akimbo shotguns. Broken wrists anyone? And don't give me that 'it's just a game' bull**. Where the are my akimbo interventions then?! One scope on each eye mother**er!!"
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02-16-2011, 04:04 PM	#6
wholloway2 Private First Class 24 Rep 121 Posts Drives: 2020 x3 M40i Join Date: Dec 2010 Location: San Diego iTrader: (0)	bummer... they are usually top notch.
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02-16-2011, 05:30 PM	#7
Brey335i Banned 112 Rep 4,771 Posts Drives: e46 ///M3 Join Date: Oct 2009 Location: Austin, TX iTrader: (11)	that was usps...
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02-16-2011, 05:40 PM	#8
detailinguy99 Private 2 Rep 95 Posts Drives: 2006 330xi Join Date: Nov 2010 Location: Long Island, New York iTrader: (1)	Doesn't sound like a big of a deal. Was it that urgent enough that you would have to wait a little longer for a shift knob? Plus you said it yourself that it wasn't even their fault. If you had to have it so badly why not go to the local dealership and pay a premium price? They seem to have unbelievable service on this forum. I would give them another chance. __________________ Completely Stock
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02-16-2011, 06:12 PM	#9
335iMIAMI Major 26 Rep 1,345 Posts Drives: 2012 CTS-V Join Date: Dec 2009 Location: Miami, FL iTrader: (0)	I've also had problems with extended waits , I don't know what's up with them. __________________ "Surviving in a game where many don't win".
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02-16-2011, 06:15 PM	#10
ryan970 Major 164 Rep 1,304 Posts Drives: Tiag 328i,DGM F10 550 Join Date: Oct 2010 Location: Colorado iTrader: (0)	yea usps was supposed to ship my GPT but i never got them. glad they were only cheapies __________________ 08 TIAG 328i 13 DGM 550 x drive
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02-16-2011, 10:48 PM	#13
Marcumac Lieutenant Colonel 67 Rep 1,543 Posts Drives: M235i Join Date: May 2009 Location: Cincinnati iTrader: (6) Garage List 2014 BMW M235i [0.00]	Evan and Jason that run getbmwparts are stand up guys, I've heard them say in the past (not just making excuses) that the issue sometimes lies within their shipping department. Obviously that may have some adverse effects on their reputation as a whole, but at its core they are a great company in my experience.
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02-17-2011, 06:41 AM	#16
sleepergm Lieutenant 36 Rep 541 Posts Drives: White 335i M-Tech Join Date: May 2007 Location: Hong Kong iTrader: (2)	Sorry to hear that ... I am still waiting for a package - hope USPS did not screw this one up too.
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02-17-2011, 11:54 AM	#20
WWONG Banned 109 Rep 1,830 Posts Drives: 2012 BMW X5 xDrive35d Join Date: May 2010 Location: Houston, TX iTrader: (14)	I thought they only shipped by UPS. Anywho, I spent a couple hundred from them and they've been great to me so far. GLW trolls, OP
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02-17-2011, 12:36 PM	#21
axztx Second Lieutenant 12 Rep 219 Posts Drives: 08 e92 328xi Join Date: Nov 2009 Location: NJ iTrader: (4)	I've ordered things from Tischer numerous times. Never had a problem other than they sent me the wrong item one time and quickly corrected it and sent the right part the next day. PMing Evan on here is the best way to contact them.
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02-17-2011, 11:55 PM	#22
Marcumac Lieutenant Colonel 67 Rep 1,543 Posts Drives: M235i Join Date: May 2009 Location: Cincinnati iTrader: (6) Garage List 2014 BMW M235i [0.00]	They sent the wrong order to my buddy last year, he ended up getting an oil change kit by mistake, can't remember what part he ordered, maybe headlight lenses or something rather, but they told him to just keep the kit and not worry about it...not a bad deal if you ask me.
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